I want to extend my sincere gratitude to one of the best pharmacists I have ever met--Lap. He genuinely cares about his patients, is always professional, attentive, and consistently goes above and beyond. Whenever I leave a voicemail, my calls are returned promptly, and every interaction with the pharmacy has been positive. I'm not sure why this location has received some negative reviews. Like any organization, there may occasionally be employees who don't fully reflect the company's values, but that comes down to hiring and staffing--not the outstanding pharmacy team. As a senior executive myself, I appreciate excellent customer service, and that's exactly what Lap and the pharmacy staff consistently provide. My five-star review is specifically for the pharmacy and for Lap's exceptional service. Thank you, CVS Pharmacy at the Summerlin location, and thank you, Lap, for doing an outstanding job. Keep up the great work! read more

I have never had a good experience with this location. First, they refused to honor a manufacturer coupon for a prescription drug. Because of that, I pulled all my family business from the pharmacy and went to Savin Drugs at Albertsons. Today, I ordered $100 of photo prints online and got 36 (5 X 7) pictures, which apparently comes with 1/4 inch white borders by default. So stupid. Now I'll have to reorder the pictures from another print shop. read more

CVS Pharmacy - Huge white border on my pictures. - Drugstores Near Me - Las Vegas, Nevada

Corbin helped me out today 12/19/25 with getting the correct spiral note books ! He was fast , friendly , and efficient . He greeted me when I walked in . He voided my order when I realized I got one of the wrong note books . He got me the right note books in the colors I needed for the two boys in nanny for . He promptly checked me out , instead of making me do self check out! I was extremely happy for the Splendid Service ! CVS I think you are price gouging for two one subject note books over $18! That is offensive !!! When my kids were in school they were less than $2 each . And in 2020 I bought two for $4 for the two girls I was a Nanny for ! read more

So look, I'm gonna give them a two the person at the counter was nice. I did order photos. And she did ask me if I wanted to check them out before I left I said no because you never once have ever had a problem with photos. It seems that people with jobs now just don't care about what they do and they don't care about ruining other people's product and it's really quite a shame. The pictures of themselves are actually cool except for where it clearly was ruined and they should have and could have redone them. I'm just gonna cut off the piece on the collage. That's all messed up. I'm gonna have to cut it all the way around and then the other piece. I just hope the girl doesn't notice. Otherwise the silver background is legit. It's very cool, but like I said, they left a big spot on it. That is clearly noticeable. They just chose not to fix it or redo it. They thought it was funny. They were laughing in the corner of the two guys at the photo thing. I try not to look too into it when people are laughing just because you know it could be for whatever reason, but in this case, anybody that gets their photos down here, I would definitely double check them before leaving. read more

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great experience all around, pharmacy and checkout. The gentleman at checkout reg#2 , TRN#3716, CSHR#2889393, STR#8790 was very nice and helpful. Worth a mention. read more

Literally the worst customer service and corporate policies I've ever heard of in my entire life. My husband has a wound on his foot, cannot walk and needed to pick up a prescription for said wound. They would not allow me to call in the insurance information over the phone and they would not allow him to provide it to them in the drive-through. They made my wounded diabetic husband get out of his car to walk inside the store to provide insurance information because "that's their policy". Get your medication anywhere else and I wouldn't support them for any sort of shopping at all. I will never step foot into another CVS for the rest of my life. read more

Stay far away from this pharmacy. Probably, the worst in the city! Feels like I am on a welfare line for free medicine and I pay fo mine. Do yourself a favor and stay far away from this mess of a pharmacy. Lines go all the way to the front of the store... read more

CVS Pharmacy - Drugstores Near Me - Las Vegas, Nevada

I'm a Medicare patient as of July 1, 2025 and CVS say that they do not perform pharmacy duties with Medicare patients they don't have a billing number for them therefore I will be taking my business to Walgreens who happily took my card and everything that came with it. read more

They have ZERO compassion. I told the person who was walking away from the pharmacy that closed 1 minute before I walked in... that my grandson needed his medication since he was just released from the hospital. She didn't even look me in the eye and said, can't do anything to help you. Pharmacy is closed read more

CVS left me a voicemail an hour ago yet I'm still in the drive-through waiting for an hour. One of the clerks came back-and-forth between the window and pharmacy six times as she was having trouble verifying my script then in order to apply a discount card to my fill they told me to get back in line a second time. Maybe if the staff was more diverse, they would probably get more things done. In my opinion. I'm not sure why people go to school for this sort of thing if they show that they're incompetent. read more

This location is so understaffed- the employees there were actually great, but there were just 2 people trying to run the entire store. Both self checkout stands were broken. Don't go to this location unless you have plenty of time on your hands to wait. read more

This location is awful and one of the pharmacists should be fired asap! I am in the hospital. Can't get released until they fill my prescription. I explained this nicely to the pharmacist that answered the phone today. She was rude and hung up on me! My physician was beside my bed and heard the entire exchange and can't believe it! Documenting day and time as 4/25/2025 at approximately11:35am. Hoping they pull the recording of the call and fire this heartless rude individual!!! My doctor is going to call as well and complain!!!! Update pharmacist name is Lan Elliott! My doctor said he will lodge a complaint against this individual with CVS Corporate as he was just as shocked as I was. read more

If I could ZERO STARS I would, this is the worst CVS Pharmacy in Las Vegas. It is evident by their revolving door of employees that their management is lacking. The pharmacists are unwilling to help, always in a rush and lack the compassion that is present at other locations. CVS Management you should look into this matter, based on your reviews I would say you have plenty of work at this location. I will be taking my business elsewhere. read more

This place is garbage 1st visit waited in drive through for 15 mins then they closed the blinds without saying anything they were going to lunch for 1/2 hour no cones no nothing 2nd visit says prescriptions are ready have a text showed them date and time of text they screw up yet again and told me would be a 1/2 hour they didn't rush it or anything so I got the pricing of 15.00 from Jamie at the window we've had this filled multiple times on a coupon no insurance Now for the 3rd friggin time They changed the price to 18.50 so it goes up in a day so the useless cashier Dorian had to get her manager we show the coupon the manager have to tell her 5 times not going through insurance shouldn't a the manager LAN know that but she kept bickering with me for no reason when they're wrong again I said this sucks and she says we do suck my husband was on speaker phone was like at least she admits it We shop at Costco for our Prescriptions Smith's ,Albertsons no problems ever but, this location is always drama The reviews speak for themselves obviously they have a severe problem and do nothing about it never going this ghetto location ever again it's gross read more

This is my go to pharmacy and everyday little things I need. This store is always clean, has a good variety of products. The pharmacy can get backed up but they typically don't take too long to get your prescriptions ready. In the past I typically didn't care which pharmacy I went to or where I got skin care products, vitamins, candy, seasonal decor, and other things but now I will wait to go to this location if I can help it. read more

Long lines. And then even if you wait in line before 1:25, if the line takes ten minutes and it is past 1:39 they won't serve you and make you come back. Slow, bad service. No sign even indicated it is closed at 1:30. read more

CVS Pharmacy - a drive thru window and a sign - Drugstores Near Me - Las Vegas, Nevada

Four people with one doing nothing. The person at the counter had no clue. The pharmacist did not want to be bothered to help. When I gave her my manufacturer discount coupon information, she tried to tell me that my co-pay was a discounted amount because she was too lazy to redo thew order or just cared about a bonus, even if it meant doing fraud.. The only reason why this Pharmacy got it to was because of the tec that gave me my flu shot and the Covid shot. She was the best thing there and she should be running that pharmacy. Unlike my normal pharmacy, I didn't even get a review. Avoid this location if you can and if you can't double check what they do. I also had a friend where they gave her the wrong medication. There is a reason why my normal pharmacy is so busy in this one is dismiss handled. read more

I've been to this location occasionally over the past year. The interior could use a make over. It could do with better interior lighting and nicer flooring. The customer service has always been good. It's organized and clean when I've been there. The pharmacy has a drive thru which is convenient. However, how it's set up causes traffic jams at times. Don't park where you could possibly get stuck due to people waiting in a long pharmacy drive thru line! The pharmacy seems very efficient and keep a good pace even when a line forms inside or in drive thru. Overall though, it's a very nice store. read more

CVS Pharmacy - Now accepting walk-ins for COVID vaccinations - Drugstores Near Me - Las Vegas, Nevada

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Very bad attitudes from pharmacy, especially when it comes to the guest's request for medication consultation services, the attitude is very poor. The consultation former say that the guest is just "telling a story" and no advice is given. Other CVS are all very kind, the stuffs are also very helpful, except the former's attitude is TOO BAD. I also called CVS before went here she even hang up the phone during the consultation read more

This review is in regards to the photo department and the supervisor, Natalia. I ordered some prints online and paid in the store. When I got home and looked at the photos, all of them were cut incorrectly leaving a left side border that was part of a different picture. You could literally connect them together and see how they were cut incorrectly. I called and spoke to the supervisor, Natalia, and she told me that I needed to bring the prints back and they will reprint them for me or give me a refund. Or I could call corporate for a refund because she didn't have the ability to do it over the phone. I told her I really didn't want to have to drive all the way back to the store, 30 minutes round-trip, to get them to fix what they did wrong and asked again for a refund. She told me they could not refund over the phone and then I needed to call corporate. I asked her if she could just reprint them and mail them to me and she said no. Natalia also told me that they print pictures the way they come in I told her that's absolutely ridiculous to insinuate that this is my fault. It wouldn't even be possible for me to send you pictures with a left side border of the previous picture on it she literally tried to make it my fault! She was rude and not helpful. I told her I didn't understand why she couldn't do something to help me when they gave me a defunct product, without me having to come all the way back there to get it fixed. She would not help me. I called corporate and was informed that they cannot refund me because I paid for the photos in the store so the only way to get a refund would be to go back to the store- which is not what Natalia told me. Corporate was frustrated that I was given incorrect information about (1) corporate being able to give me the refund and (2) her saying she could not reprint them and mail them to me. I will not be getting photos printed here again. read more

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I recently switched to CVS from another pharmacy. Lan Nguyen and her staff at the pharmacy have been very professional and helpful. The store can be busy, but the staff takes care of each customer and does their best to assist each person as quickly as possible. I recommend this pharmacy. read more

6 people on line for pharmacy. They REFUSES to put more than one person at windows to help! Unbelievable!

Always a long line. Very friendly employees. I never had an issue with prescription. Also I like the cvs rewards program

The entire skincare line of La Roche-Posay (which i was previously buying on amazon) is available at CVS! This is now my go-to store for all things LRP! It's a little bit pricey for "drugstore" product, but very inexpensive compared to "department store" product. They have everything topical you could need from acne, to wrinkles, dry skin, oily skin, combination skin, sunscreen, eye cream, cleanser, and more. I SWEAR I do not get paid by this company, I just truly love their products and I can't believe I didn't know CVS had so much of it! read more

CVS Pharmacy - La Roche-Posay - Drugstores Near Me - Las Vegas, Nevada

supposedly closes at 1000pm but I guess that means the doors are locked and nobody is allowed in at 945pm.

I hate cvs workers! customer service is so bad. they followed us around the store (we are kidsss!!!!) and accused us of stealing when we where holding what we were buying in our hand. we offered them to check out bags and they refused to. we told them we don't mind and there was nothing in our bags. SUE was the worker accusing us of stealing. GET HER FIERED!!!!! Walgreens is 10090000000000000% better than cvs!!!! DONT GO TO CVS SUE SUE read more

This CVS pharmacy is like many of the other CVS pharmacies. The major differences are primarily the staff and management. This particular location is clean and staff is decent. There are plenty of parking spaces. They are open late, except for the actual pharmacy. read more

CVS Pharmacy - Drugstores Near Me - Las Vegas, Nevada

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The staff here tries to be helpful, but most days it seems the store is severely understaffed. Wait times are too long and no one seems to care. The apathy among the staff is palpable! Also, the drive through system is flawed! When a line forms for picking up prescriptions it causes cars to wait behind cars that are parked including the handicap spots! When exiting the store last week I could not immediately back out because the line of cars behind me was long and not moving. Cars in line were not very accommodating in terms of letting people out. SO DON'T PARK NEAR THE DRIVE THRU! read more

Awful customer service. Waited 25 mins for my scheduled vaccine appointment only to be told it would be 15 mins more and if I couldn't wait I could come back as a walk in. What is the point of making an appointment? Going to Walgreens read more

Unfortunately this is the most conveniently located pharmacy, that my insurance requires me to use. The drive thru layout is a disaster, made worse by how long it takes for each customer to get helped. The cars waiting in line block the parking spaces for the customers unfortunate enough to need to go inside the store. Set aside the better part of an afternoon if you intend to call. The employees in the pharmacy are unpleasant and ill-equipped to work in customer service. Worse, if you work in a pharmacy, you should be able to wear a face mask correctly. The guy who always helps me at the counter consistently his face mask hanging down under his nose. The same guy seems annoyed when I want to pay with cash. This pharmacy is in need of better management. read more

Spare yourself. Everybody that works at the CVS is an idiot and they take forever. They make you wait in line without announcing anything and then you get up to the counter and they say oh sorry we're closed. They don't accept coupons in the drive-through because they are too stupid to do that as well. Save yourself and go to any other pharmacy. Pretty sure the crackheads on the east side are better than these idiots. read more

I tried scanning the receipt to leave a review but it won't work idk why but thank you so much to Ray B and Leslie from 2100 W Charleston CVS they helped me on the phone and in store to find the new hello kitty product i'm soooo happy thank you !!! read more

My story is long, but I will keep it short, it is very real! We had a glitch in our prescription billing. Our cost after insurance took a huge increase from the previous re-fills. This is where Percy comes in. She went above and beyond to find a needle in a haystack with a resolution to our predicament. Thank you, Percy!! read more

I finally changed to another pharmacy. I've heard this is the busiest pharmacy in Southern Nevada. It shows. They don't pick up the phone. Zero service. Do yourself a favor and go to a smaller pharmacy that's not so busy. read more

Slow slow slow.... slow in store at pharmacy... slow at drive up... AND the pharmacy area is always filthy..i have pics... hand wipe dispenser is ALWAYS overflowing...bandaid trash in area of where shots are given ... trash by seats...hello... we are in a pandemic... clean up your store... spoke to store manager and they had nerve to tell me that that area is responsibility of pharmacy..REALLY???? Its all one store... clean it up!!!!! AND... if you call them you are on hold FOREVER read more

This location has some hard core reviews which should be surprising for where it's located! My latest visit didn't resemble any of the aforementioned negative reviews. I was looking for one particular item, found it, and did some browsing before heading to checkout. The male cashier was friendly and seemed genuine. There were also 2 cashiers which is somewhat unusual from what I'm used to at most CVS's. The store seemed clean inside and out. I frequent this CVS when in Summerlin and do recall a few rude customers here in the past with no patience if it takes everyone else more than a minute to check out. As a CVS Extra Care card member, sometimes I have many coupons and definitely take more than a minute to check out! If I'm using a gift card, it can take much longer! They had a new Extra Care machine at this location which I hope works better than the old ones. read more

Horrible experience. I went to get my prescription on Friday after being notified on Tuesday that it was ready. They said they didn't have it on the shelf anymore because it has been "14 days" even after I showed them the text notifications. There was no line in store and even then she didn't offer to try and go find my medication. I will be using a different pharmacy. read more

Slowest store ever! It's actually funny, I mean I'm actually embarrassed for them. No joke they'll be on the phone for like 5 minutes in the middle of serving a customer lol. How about put them on hold and finish ringing the PAYING customers up. It should not take 10 minutes to buy paper towels and it's not because of being understaffed or anything its because the employees are crazy slow with zero common sense. CVS hiring someone who is normal and can get the customers out in a reasonable time ...but until then RiteAid and Walgreens are what I'll try. Oh and staff if you read this put some effort into it read more

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Not sure why a store seemingly obsessed with proper social distancing for checkout didn't think about moving the coupon machine. If you're standing at the last register whoever is collecting their coupons is right next to you. read more

Gross negligence & complete incompetence. I am a doctor, I called in a script (left voicemail). Went to pick it up. They said they never received. I called their # again to call it in. Spoke to a person. They then called me to say it would be ready in 45 min. Arrived an hour later. Again, they said they never received. They said I must have called a different store. I dialed the number & the pharmacist picked up right in front of me, the one I spoke with. They then tried to back track & told me they did receive it but were out of stock. Something is very wrong about all of it. I'll never use cvs again. Costco is nearby & have never had those issues. read more