I have been an ExtraCare card holder for 19 years and a CVS shopper for even longer. This is my families neighborhood CVS and I often place online orders, from out of state, for my relatives to pick up medications and hygiene products for my two young nephews. Both me and my relatives have had the same experiences when picking up orders from the front counter of this specific location. To my knowledge, CVS is not franchised, so it's the expectation that locations across the US would uphold the same standards and practices. Where I'm from, cashiers typically ask to see ID and/or the order number when picking up online orders in store, to ensure that the person picking up the order is the person who placed the order or the designated pick-up person. Packaged orders are also behind the counter and not on display for just anyone to grab as if it's a food order at a fast food restaurant. I've placed several online orders since being in town for a week and have both called and gone in store requesting for someone to mark the orders as "picked up" because 4 days of emails and text alerts reminding me to pick up my orders, when I already have, is quite annoying. Cashiers should be either scanning the barcode printed on the receipt they staple to the bag or asking the customer for their name and marking the order picked up before the customer leaves the store. Our orders are not safe from someone accidentally or purposefully taking an order that isn't theirs. I would be highly upset to know that someone took something I paid for. I've spoken with two associates and was given these two responses, "You got the order didn't you? So don't worry about it" and "You can just take it and go. We don't have to do that". Actually, you do. It's your job! These responses are unprofessional and a potential liability to the store. My last visit to the store, I didn't leave until they completed the order pick up process and I watched as they fumbled with the hand-held device. Why? Because they're not completing the process the way it was created to be completed. Taking shortcuts is extremely lazy and irresponsible. The associates' attitudes towards this simple request tells me all I need to know about how they feel about their customers and their hard earned money. This also speaks volumes to their training under the current management. You all need to do better! read more

Every visit to CVS on Forsgate drive has been a pleasant experience. The manager is caring and the clerks are attentive. For the first time today I placed an online order and rec'd it within 2 hours. Can't ask for any better service! Thank you CVS Forsgate! read more

Manager does not care if you have problem with online order. Response was If your order isn't here, nothing he could do even though I received confirmation and confirmed address. Won't go back. read more

They should get rid of the drive-thru if they cannot service it. I had to wait one whole hour in the drive thru line at cvs. You might be wondering, how long was the line.. 50, 30, 25 ? ... nope. There were 5 cars ahead of me... that's it. 5 it took them one hour to service 6 customers. I would have been better off making the drug myself at home from ingredients around the house at this rate. My recommendation, do not go in their drive thru line. They don't know what they're doing. read more

Went in yesterday to see if I can switch my script from the Applegarth location to here. No problem with Applegarth but it's further from from where I live and I don't pass by on the way home from work anymore. The pharmacist was extremely friendly and told me it wasn't a problem. Told me it would be 5 minutes so I waited. Wasn't even a 5 minute wait, he got medication ready right away. So far I'm pleased with this location. read more

you basic CVS store with your everyday items they have plenty of parking out front store was clean and items are easy to find read more

CVS Pharmacy - Drugstores Near Me - JAMESBURG, New Jersey

EDIT: If you should find yourself blown away by the exceptional customer care from this team, remember to fill out the survey on your receipt so that their hard work is acknowledged where it counts!! I called the pharmacy at to ask for assistance filling an rx that my doctor had called in but was not being reflected in my scheduled pickups. The pharmacist Michelle was kind, efficient about looking up my profile, and (despite the late hr) cheerfully encouraged me to come pick up as the order would be ready in less than 15 mins. Once I arrived, another wonderful pharmacist named Hope with the help of her supervisor (whose name I didn't get, I'm sorry!) assisted me in making sure that my GoodRx discounts had been applied to each and every prescription, and was also cheerful and kind despite the fact that the discount process took longer than expected. We even commiserated about Easter candy (and how it's truly lucky from a health standpoint that one can only find the most delicious kinds once a year)! I left feeling so fortunate that I'd chosen this location to have my prescriptions filled. Thank you to this team for your patience, bravery, and dedication during these frightening times, and thanks so much for doing it with empathy and humor. read more

This location seemed very dated to me. Not much staff around to assist, pharmacy on a few occasions told me 20 minutes to wait on a prescription, that turned into 40-45 minutes each time. read more

Other reviews here are spot on. The store is good the, pharmacy is terrible. Stinks because close to where I live but moving to Applegarth and hoping for a better experience. Seems like they could use some more staff or better training at this location. read more

Been in line for the drive thru for 45 minutes already with no end in sight. Only 3 cars when I came and the last car took 25 minutes. This is insane!!! read more

The pharmacy says they're open until 9 but both the pick up window and counter were closed before then. Ridiculous to be told you have a certain time to pick up necessary medicine and the pharmacist decides they can leave whenever they want. Awful way to treat people. read more

Would have to echo the other posts commenting on the quality of the customer service. It is hit or miss at best. There is at least one technician (younger girl, glasses, long face) who is consistently ill natured and unhelpful. She also consumes food in filling areas (brownie brittle is her fave), throws prescriptions to other techs, addresses you with disdain, and lies when the extent of her knowledge fails to give you the service you require. I asked to update my phone number she botched it and never told me--confidential calls containing my health information were going to some poor stranger. She also stated she would call me when a rush script was filled but never did, leaving my wife to suffer w/o pain meds. Stay away if you can...convenience has a steep price. read more

Can't believe the attitude of the staff when I call asking where my prescription is that has been pending for a week now. The worst part is that my medication is life-sustaining and they treat you like your inconveniencing them. I actually had to tell the lady that answered the phone the other to stop being so snippy as I am just trying to find out where my medication is. This is one of the worst, if not the worst pharmacy I have dealt with. Tonight I watched as I left they shut the window and put a closed sign even though the guy behind me was waiting. Nervy. I feel sorry for anyone who has to use them. read more

The store is great which is why this doesn't get 1 star, the pharmacy is not! If the pharmacy wasn't close to my house I would never, EVER, go there! You will wait for hours!!!!!! The doctor will call a prescription in, and you will get there, and they will look at you like a deer in headlights! They are slow and inaccurate, find another pharmacy. read more

Unfortunately I can't give them less than one star. One star is definitely being generous! I think this particular location is HORRIBLE! The turnover seems to be pretty substantial and most of the pharmacy staff (the staff I've encountered) all seem to lack people skills. Any time I've had a prescription transmitted to this location, regardless if I've waited an hour or five hours, when I call to check the status of it, I've always been told 'we just received it, so it's not ready yet'. This is definitely my closest pharmacy and I avoid it like the plague! read more

My Doctor ordered brand name metformin known as Glucophage as it seems to work better than generic. CVS said no problem will have it next Monday .. go in several times still on order .. speak to Pharmacist on duty says it will be in following Monday said price is $112. Keep checking 2 weeks pass and CVS says it cannot be obtained. Ok tell them give me generic they fill it but only give me 30 days supply perscription is for 90 days .. they tell me since they can't get Brand they are filling from old subscription which only has 30 pills left. This is incredible stupid and annoying no problem with Health Care no wonder US is #37 and dropping. Will be taking my business to less chaotic and cheaper full service Pharmacy like Costco. read more

1 star is generous. The employees whether it's at the pharmacy or up front here appear to always be in a bad mood and have the worst people skills and customer service. When you speak to someone at the pharmacy they act as if you (the customer) is bothering them from talking to each other and the male pharmacist is one of the rudest people you will encounter. The older lady at the register will not greet you and she will not even hand the receipt to you she will rip it off the register and let it fall on the counter. I placed and order for pictures and they gave me the wrong pictures and had no idea where and who they gave pictures of my daughter too. I try to avoid this place by all means. read more

I went to fill my daughters prescription and had to wait 15 mins so I sat in the waiting area... as I was sitting I noticed an elderly custumor that was greeted by name and noticed was helped to find Vaseline (not a hard item to find) and they were talking to her about her prescription that was filled at one point but needed to be altered they did everything they could to try to accommodate this customer (who was a little difficult but they understood that she was elderly) I was so that impressed with how they understood her and helped her even though it was a more difficult situation they treated her with respect... good job guys great customer service read more

Well, I had enough and officially switched to the CVS on Applegarth in Monroe as of today. They are so friendly there and actually get my prescriptions right. The one in Jamesburg kept screwing up my prescriptions. Do not go here! read more

The technician said they were running 2 hrs behind schedule and I would have to pick up the next day. Mind you this was at 6:30 and they close at 10 pm. It was an emergency prescription, he took the script over to the pharmacist to show her. She looked at what it was for snapped out loud across the room you will have to wait 2 hrs I have 10 people in front of you. I wasn't trying to get in front of anyone waiting. She needs training on customer service. The technician proceeded to inform me that they do not have a regular pharmacist and the fill ins " mess everything up". I decided not to fill my script with them because she was so nasty went to the cvs down the road (applegarth) and what a world of difference. They were helpful and kind. read more

Do not use this CVS Pharmacy! My husband and I have been there at different times to see if it makes a difference on the wait and it is always the same. Poor service. We have several prescriptions for his mother and every time we call to submit, we get a text that it is ready and when we arrive they say they did not receive the request and it will be an additional 30 minute wait. Once I went in to pick up a pain medication and was told it was already picked up and submitted to Medicare. I had to call Medicare to tell them it was not received. Needless to say it took 2 days before my mother in law got the pain medication. This last time my husband and I each went on different days in one week for the same medication to be told the refill was not received by the Doctor so they could not fill it. I asked it they sent the request to the Doctor and way told they could not do it we would have to call. I called the Doctor's office and was told it was submitted a week ago and the Doctor's office was complaining that this was becoming a habit with this particular pharmacy. That was it! I asked the Doctor to send the refill to a different pharmacy. That pharmacy tried to fill but was told that it was filled by CVS. They called CVS and was told that the prescription had been filled for a while. My new pharmacy told them to cancel that prescription and I finally got it. I will NEVER EVER come to this CVS again. read more