There is an employee named Alex who has been with the store for a while now. He is absolutely wonderful. He is always super friendly and goes above and beyond. I've been going to this cvs for almost a decade and Alex is BY FAR your best employee. I watch other workers move like turtles and ignore customers but never ever him. He even helped me find something I was looking for and showed me where it was on clearance. This guy deserves a raise and serious recognition. Sadly I have found that the typical cvs employee is doing the absolute bare minimum and they all look like they wish they were anywhere else. But not Alex. And no I do not know him personally but I've had sooooo many bad experiences with cvs that I thought the bosses should know that they need to do everything they can to keep Alex. And if he's not doing it already, you should definitely have Alex train your new employees. Because I am sorry but you aren't hiring the best or brightest (except Alex and the lady pharmacist. The man is very moody and when hes nice its great. But i have seen AND experienced him when his mood is foul and I don't think that is what corporate expects from their highly trained, very educated pharmacists. But the Indian (?) lady who is relatively new is absolutely wonderful. Those 2 employees, Alex and Indian lady pharmacist are the only ones worth keeping. At least keeping in the front where customers can see. Its definitely time to do a complete reevaluation of your hiring methods and criteria because its not a difficult job (outside the pharmacy----i feel for those clerks and how many angry, under-medicated, addicts they deal with on an hourly basis) so why do your workers always look sooooo miserable. Maybe you should let Alex hire, he's the best representative of cvs at your ithaca store. By far!!!! He definitely deserves a BIG BIG BIG raise based on just his excellent customer service skills but he deserves recognition from some big wigs in upper mgmt for singlehandedly creating regular customers and creating a welcoming and friendly environment. There are zero other employees capable of that at your Ithaca store. Good luck and please for the love of sanity ----hire more ppl to work the pharmacy. There's ALWAYS a line, usually pretty long, the pharmacists are clearly overworked and in desperate need of organization systems (i have gotten the same exact prescriptions for a decade....why on earth would you not have it stocked? And your app is always incorrect as well. It will tell me its time to renew but then i get all the way there, on foot, and im told nope its too early. Thats a huge inconvenience caused by the faulty cvs app. Please please please get it fixed asap. And hire more ppl in the pharmacy, your clerks are harried, overwhelmed and considering that they are the ones taking crap from customers caused by the app and inefficient and incredibly slow prescription fills. Take better care of your employees; they are the face of your business and w the exception of the wonderful Alex they are all very sad and depressing. Is that the image you are going for? Thank you and I hope you take reviews seriously and reward deserving employees and I really hope you can fix the multitude of problems with your store. Try hiring people that you would have told no previously. And hire ppl who value customer service over corporate bottom lines. Or keep losing business until you are gone like rite aid and all the other fallen overpriced stores. Oh and over $7 for a notebook is outrageous and yall should be ashamed. Lower your prices or you'll be gone quick. Your prices aren't even just high; they are crazy ridiculous and unaffordable for your target customers. I used to buy little things there several times per week. But with the bonkers prices rising and rising I only fill my prescription and leave. I cannot afford to purchase anything there unfortunately. You are a huge chain with massive profits who underpay most of the actual workers by a shameful amount so there is no good reason why your prices need to be so high. This is why ppl will choose dollar general over cvs every time. read more
