Here's a strange one. Went to the Ithaca Walmart last Sunday to buy .22 rifle ammunition. After waiting at the sporting goods counter for an eternity, managed to flag someone down. Young man named Tanner. As New York State requires a background check to buy rifle ammo, I had to provide Tanner all my pertinent information. Now mind you, this is supposed to be an instantaneous transaction. Waited and waited some more, but the background check never came through. Tanner said it was probably because it was a Sunday. Ok, maybe. Gave him my phone number and told him to call me. After waiting a week, went back to Wal Mart and met with good ole Tanner and asked him what happened. Said he got busy and forgot to call me back but I had been declined. What? I knew I had a clean record so something was amiss. So I called the NYS Criminal Background Check System and spoke with a person and advised her of my situation. She ran my name and told me it had been accepted immediately for approval on that same Sunday. So I don't know what to think. Should I go back down to Wal Mart and confront this guy? Go to management? Or forget the whole thing. I did try to call them at some point during the week but the phone rang and rang with no results., I was nervous giving someone from Wal Mart my personal information to start with but now this. read more

Thankfully had everything we needed for a dorm room shop. No carts available when we walked in. The lady, when asked, said we would have to get one from outside since sometimes Walmart has a policy that workers can retrieve carts w/thunder and lightning. It was barely raining. No helpfulness for sure. We eventually found a rogue cart by the bathrooms. read more

unprofessional and rude behavior by the counter person. I was trying to exchange some curtain rods at the customer service station. She starts with telling me that we don't do exchanges although I provided with item and the receipt bought within last week. When I showed sign board right behind her that says Walmart will exchanges or return within 90 days. She still refuses to exchange my items. read more

A big Walmart that was out of stock of bikes bigger than 18" (literally empty.. guy in the back said check back on the truck delivery tonight). They do have most groceries instock, plenty of paper towels and tissues and some cleaning supplies. People are generally masked but still see people without periodically. Prices are low, though. And they have a large pick up area for orders online. read more

Walmart Supercenter - the inside of a grocery store - Department Stores Near Me - Ithaca, New York

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This mega store is like a 99 cents store, you go in to buy one thing and come out with a shopping cart full of stuff. My first aisle to run to is the toy section to find those Hot Wheels and Matchbox collectibles that are difficult to locate in California. I could spend hours here looking through all the aisles for great deals. read more

Walmart Supercenter - Bad hair day shopping LoL - Department Stores Near Me - Ithaca, New York

Shoutout to the young mechanic at the Auto Center who checked out my tire & rim after I hit a curb, and gave me free advice about whether some lights on the dashboard of my Subaru were related. Very polite & respectful and helpful, thank you! read more

I love Walmarts! I came here to grab some food because I was hungry, and it's like any Walmart. It was clean, there was a lot of variety, and all the isles are clearly labeled. I ended up grabbing some cherry tomatoes and bread, and they were tasty. There's self checkout too if you like doing that! read more

Worst Walmart ever. Saw employee yell at a old woman. Not sure what name is but her hair was long and had blue or green in it. Not sure where they hire their employees but probably same place they get their carts. Going to target read more

The store was a mess. We tried to find a fuel can and the worker tried to tell me that the blue kerosene can was a gas can. Grrrr. We found most of what I was looking for. We used the big self checkout and was watched like a thrift! I know they have a lot of theft but I won't be back. I was wringing up all my items. Then at the door they had to scan almost all of the items I bought!! WTH! Very rude. They didn't scan the person in front of me. read more

I'm amazed about three things: 1) The Ithaca store does not stock Wheaties cereal. 2) The store removed all of the bicycle racks that I and other cyclists used. 3) Walmart charges 5 cents for the worst paper bags in North America. The bags are guaranteed to tear in half and the bottom to fall out if you carry a normal bag of groceries. The paper bags are made in Mexico out of exceptionally weak paper. Who decided to buy these bags? Who decided to get rid of bicycle racks? Who decided to not stock Wheaties? Way to go Walmart Manager/Corporate Office! BTW, I do like the people working there. read more

Walmart Supercenter - Just another normal Walmart paper bag. Maybe the bottle of mouthwash was responsible, or the napkins, storage bags or two boxes of tea. :( - Department Stores Near Me - Ithaca, New York

Waltons have lost the feeling. Customer service? What's that? Avoid at all cost. A man In front returning apples he didn't like a taste of. 25 minutes. Enough time to plant a seed, grow apples, pick them, buy them, taste them. Sad place. read more

Despite Walmart saying that everyone has to wear masks several employees were not wearing masks while working. When I asked to see a manager I was told they were on a break. read more

It's s normal Walmart, but take some knitting 'cuz you're gonna wait. For real. I think that is why the Subway is there... 35 people in line and 2 registers open with all the self-check-outs full. Nope. Same goes for the service desk. The order pick up for gorceries was great, though. Bathrooms and dressing rooms could use more regular attention. read more

There is never anyone In the makeup area or the jewelry counter if your gonna make it so difficult for anyone to Purchase Stuff then it may as well get stolen cuz your not making any money Off it read more

This is the worse Walmart ever I bought produce the other day and most of it is no good I have to go somewhere else to get my produce

Customer service is the absolute pits; ranging from indifferent to rude. Always an exceedingly long wait at check out, regardless of the day or time; never enough lanes open. Shelves are consistently half empty and/or in disarray. Screaming kids throughout the store (I completely understand how they feel). Target seems like heaven in comparison. Do yourself a favor and shop elsewhere. read more

1. Understaffed, poorly trained, overworked, underpaid employees. 2. I've never seen so many unmanned registers and long lines. Generally speaking I avoid Wal*Mart. They do nothing for the local economy, they treat their workers poorly and pay them worse, and they built this one on what was once a really nice and pristine wetland. But let's get to the meat and potatoes. When you go to a store you expect some form of service, some knowledge of products, reasonable prices, and at the very least, an adherence to company policy for returns and exchanges. In my experience: The employees can't find anything any more easily than I can. There is no knowledge of the products, and as for company policy... Here's my story. I was headed to Washington D.C. for a rally and march on the Capitol. My cell died on the way down and, since I use "Straight Talk" (essentially the Wal*Mart cell division) I needed to get a new phone and get my info transferred. At a different Wal*Mart, the guy at the electronics department was very helpful, but he obviously didn't know what he was doing (or the communication between store and Straight Talk wasn't working out). I bought a new phone and headset, asked that they transfer my old number to the new phone, etc. He called it in, gave them the old/new phone info, let them know the problem, and said "24 hours, it should be up and working". He also, kindly, threw away the plastic packaging for me. It didn't work for the entire weekend. I lost out on meeting my nearly 70 year old mom and other friends who were trying to connect with me in D.C., and a horrible accident in PA had us locked on a highway for 12 hours, and I couldn't call anyone to tell them why I was very late and let them know I was OK. Over the next week I called customer service at Straight Talk probably five or six times trying to sort out the problem. The phone simply didn't work and they told me to return it to my Wal*mart. So I went to the Ithaca Wal*Mart customer service. I had to bike 10 miles to get there (no car) through snow and muck. I'm sure I didn't look super pretty, but I was immediately met with hostility. The teenager at the service desk initially refused to return the phone, even as I had picked out another one for exchange, and had all the packaging and my receipts (except for the plastic the previous employee threw out). After much prodding, she finally called over a "manager", who, after some serious grumbling, said something like "well, maybe it's possible" and 2 seconds later, had the phone returned...BUT they refused to return the earpiece I had bought with the phone, which wouldn't work with the new phone I had picked out (the only choice on the shelf), even as I had selected the same brand/cost/earpiece to replace the other one. We had a disagreement about that. A woman with no receipt and no packaging was allowed to return her item for store credit right next to me. I asked how that was possible and they had no explanation. I left pissed off and biked my 10 miles home pretty angry. I still have the earpiece which is useless and the phone I bought there is a horrible piece of junk that wasn't worth the money, but at least it gets a signal! I will never shop there again and will suggest to everyone I meet to avoid the place like the plague. The only reason why I use Straight Talk is because it's inexpensive and allows me to donate more money to causes I like. You get what you pay for...unless you buy at Wal*mart. Then you get a lot less and more of a hassle. read more

This morning I walked into a model Walmart, a store on which Walmart's mission statement must have been built. THE store that makes shopping at Walmart a guilty pleasure. I was greeted by a man who took his job seriously. I then walked around a well-lit spacious floor plan where very little seemed out of place, searching for my items with ease because that's how organized everything was. That which I could not find was easily located by knowledgeable staffers without haste, most likely so they could get back to restocking the shelves (And it was castor oil, people. Castor. Oil. Go to your cr*ppy Walmart, ask someone where that is, and tell me what they say. Really? They have it. Okay, Alright. Go back and ask for %100 tea tree oil then.). The cashier was pleasant and just as professional as her co-workers with whom I had interacted earlier. And I just loved seeing that cashier use an optional stool so she could rest her feet while she worked. Then I woke up! No, just kidding. I left the store feeling....beyond torn and conflicted about my politics and pretty much everything that comprises my identity as K.C. 'Nough said. It was just my first visit, but man. Castor oil AND tea tree oil (They also had NutriBullet products. No way.). You nailed it, Walmart. Kudos. read more

Employee Mareland was one of the most helpful and courteous People that I have encountered in a large department store, I had been seeking a particular gift for my 16 year old daughter and was in a complete dilemma as the only one available on-line or in a store was in Ithaca. I called, the employee confirmed that the item was in stock and without complaint when requested to grab one and hold for me did so. She was very pleasant, professional and gregarious when I met with her. I was so impressed with her demeanor and kindness that I offered to purchase one of these items for her for the Christmas. She declined and when I told her that I would commend her she accepted this offer. So in keeping with my promise this is a positive review of the Ithaca store, Mareland in particular but also the other three or four employees encountered. Thank You ~ read more

This is the best place for tires just buy at Walmart and $10 for lifetime balance. Only $3.00 for valve stem and free mounting.

While, I really like the store from the stand point that things are affordable. I know it's only so cheap because of all of the unethical things they have a reputation for doing. Thus, 3 stars. Still, if you're poor like me, this is a great shopping destination, oftentimes cheaper than buying used items from thrift stores and such in downtown ithaca. read more

This is my favorite smaller version of WalMart. I can get in and out and find everything I need at a better price anywhere else. Its very easy to get my grocery shopping done here!! The cashiers are friendly and helpful. read more

There's a reason this store only has 1 and a half stars. Because it would be even lower if it was possible to give half a star or ZERO, due to the team of winners they have "working" there. My experience today. (Just today, I've had plenty of bad experiences here in the past) Attempting to make a purchase of a grill that is listed as $27.75, rollback from $49.95 but the Walmart store (surprise surprise) messed up the sku, so that rollback sticker was placed on the full price same grill, and the $27.75 rollback wasn't scanned in their system. Double mess-up. This is NOT the on-line price, it is the ACTUAL ROLLBACK SALE. Buying it for $27 on the app, and then picking it up 25 minutes later worked fine. My girlfriend buying the SAME grill at the Walmart near her scanned correctly at $27.75. Big surprise, right? The MAIN ISSUE for me comes from direct customer contact by Walmart employees, who are standing behind the CUSTOMER SERVICE counter. I brought the grill in question to them for help correcting the sku, but they insisted that was only the online price (lie) and that it's shipped by someone else other than Walmart (lie) , so she showed me on HER phone and told me "THIS IS THE WALMART WEBSITE" (lie) She was showing me the Walmart app. During this whole process, Tiffany has been cussing and being rude and referring to me as though I wasn't standing right there. Then she slammed the register and cussed me out, DIRECTLY in front of her manager, and several other CUSTOMERS and my Dad. At this point I have supervisors and regular associates pushing back at me, blatantly lying to me, and trying to make this as difficult as possible. Tiffany grabs my phone and starts poking at it, i then asked her to please not touch my phone, so she dropped it and cussed me out again. At this point ive had enough so I requested a supervisor, to which Tiffany jangled her lanyard at me and shouted I AM A SUPERVISOR. I then requested HER supervisor, who Tiffany got to first, so THIS supervisor is now treating me like crap. After expressing my frustration at them turning THIER problem into MY problem, the yellow sweatered supervisor's supervisor told me "IM JUST NOT GOING TO SELL IT TO YOU NOW"(lie) to which I replied "yea you can't do that" which she is fully aware she cannot do. I then got helped by a very helpful supervisor lady, Starlit, who was TRYING to help me the whole time and was polite, despite getting caught in the crossfire. Tiffany vegan getting "all up in everyone's business" and being very disruptive and disrespectful to myself, the person I was with, the supervisor Starlit, and all the customers waiting an unnecessarily long time behind me. All that needed to happen was a quick price override, which is Walmart protocol in these cases. After my purchase, I went to the parking lot because I was overcome with anxiety, my hands went numb, and sat there for 2 hours until I calmed down. I went in again to make another purchase, and I went to Scan&Go so I didn't have to deal with them again, and low-and-behold, there's Tiffany, steady talking crap to all the other employees with earpieces in. I then called the store 5 times to get assistance, while standing at the register and I watched with my own eyes managers look at me, and then walk away. FINALLY an assistant manager came(begrudgingly), but he just stood there for 2 minutes until I asked him if he was there to help me, and he became aggressive, dismissive, demeaning and was making false statements. I've already spoken to CORPORATE and given everyone's names and they informed me they would be sending someone to re-train the managers and provide disciplinary action. To do my part, I went ahead and bought a total of 4 at $27.75. I can be petty too guys. And Tiffany, my name is not "ThisMotherfukker" and I'm sorry that this is the only job you can get hired at. Thanks to everyone who did the right thing and HELPED me. read more

Customer service is absolutely the worst. Standing in line - 20 items or less. There was a little elderly gentleman behind me with one item in his hands. The little guy looked to be around 84-ish so I told him he could go before me. The cashier had started ringing up my items and had scanned about 3 things when I told him to let the gentleman go first. The cashier gave me an indignant look and said, "but I already started ringing you up!" I inquired, "Can't you back out the items?" In my head I'm thinking, seriously dude!! My total so far was $2.60, how hard could it be to rescan 3 things!! The cashier reluctantly backed out the items but gave me a dirty look as if I cared. The cashier's attitude was deplorable. He was really upset that I let the elderly man go first. He acted like I asked him to pay for the little man's item!! Sad thing is Mr. Grinch-miser was not the first or ONLY rude employee I ran into while visiting the city. I'm from Cali and I know Californians have issues but in general bad customer service is not one of them. Nevertheless, the elderly gentleman was happy, thanked me warmly, and trotted his little cute self off and that's all that mattered! read more

It's Walmart. You get what you pay for. I would recommend NEVER calling for a price check. It took 4 tries to actually be transferred to a person. Then transferred to the CSM who put me on hold, 12minutes later, she still hadn't returned. I hung up and called again, customer service answered and said she would go look. In the 7minutes it took, another person hopped on the line to ask if I had called about chainsaws. In the end, it took 27minutes to get a price check on something the CSM thought they didn't even carry. read more

The actual store is much like any other Walmart. It can look very untidy in the sports department. The major issue with this place is there are never enough checkouts open. They have 16000 checkouts but only choose to have 6 open all of the time. Also some of the cashiers are very very slow! read more

neat clean store. was here looking for halloween stuff and found everything easily

IF I COULD LEAVE ZERO STARS I WOULD. the photo department at this location is by far the WORST customer service I have ever received in my life. The photo machines were very inconvenient, there was very few for the volume of the store, and they weren't working correctly. The staff behind the counter in the photo department were extremely slow, rude, and incompetent. I feel like This Walmart specifically hires inadequate, uneducated people. The woman with the red hair behind that counter offered to trim our photos, then walked away and took a phone call without giving back our photos or receipts. She was terrible. She should get a good talking to, if not demoted to cashier. She has no clue what being a personable, helpful, work oriented employee is. Just terrible. This place even smells. Corporate needs to do something about this location. read more

Went to get oil change took over an hour longer than said plus they got oil on middle console, seat, and floor carpet and baseboard and they did not put air in tires like I asked and put a Milage sticker on the vehicle. Will not return. read more

Sorry Ithaca, although rather new this is a poor Walmart. Poo service and prices are slightly higher. I am an AM shopper so that could be the service issue. read more

Good prices, but. . . There are always only, like, 4 lines open plus the self checkout. The floors of this Walmart are DISGUSTING and the shelves, walls and everywhere else are not much better. All the products on the shelves are in disarray. Customer service is rude, can be moderately helpful though. Overall, not a great place. read more

Hate the long lines and slow cashiers! What a waste of space having 35 cashier lines and 3-4 open at one time. Could do a lot more business if they would hire 2 more people at minimum wage to operate the cash registers. Don't go here if you expect to get in and out quickly. read more

This store is the worst Wal-Mart I have EVER been too. Every time I go I can never find anything, because the organization is the worst. Then when you get to check-out there are only 2 people on registers, so you wait 30 min to check out. The service is absolutely the worst I have ever experienced. For example, I have been waiting in line for 15 min and a new cashier opens a register; then takes a customer that just walks up???!!!!! REALLY!!??? read more

Oh boy, what a disaster. NOTHING on the store shelves. Out of EVERYTHING. This is not the fault of the people who stock the shelves, it is the fault of the store manager for not allowing overtime to stockers to fill the shelves. First no merchandise arriving by truck now merchandise arrives, piling up in warehouse (stockroom) and not enough employees or time allotted to stock the merchandise. Spoke with an employee who told me this was the problem. Apparently new manager at this store. Well, send her somewhere else to work. Get a manager in there that knows retail. Sad situation when I come into Ithaca to shop at Walmart and end up going to Tops and Wegmans for things Walmart does not have on the shelf. I contacted Corporate a while ago and they said they would follow up with the store. Surprise.....I have heard nothing and it is getting worse. Good job Walmart. Keep up the great work till the store closes for lack of customers. read more

I don't care if it has a union or not. That's not on my mind when I go shopping there. All I care about is quality and availability of products they're selling. And this store is like any other Walmart store - lots of good stuff at affordable prices for a limited income family. And it's nice and clean too, with friendly staff. read more

As a full-time RVer, I depend on Wal-Marts throughout the country to deliver a standard of service at a fair price. While they do allow RVers to overnight in their lot (a practice which some have discontinued, due mainly to local ordinances), their prices are very high compared to other regional Wal-Mart locations, and they seem very understaffed for such a large store. If you are traveling through the area and are dead set on Wal-Mart, I would recommend another location (ie Watkins Glen), or take the opportunity to sample more local merchants, since Ithaca Wal-Mart's prices are just barely competitive in this more expensive locale. read more

Car was in the garage, oil change was paid for, but oil was not changed. Oil was dirty and smelly already 5 miles down the road. If you have the oil changed there you should watch them while they do it. read more

Got screwed on a Walmart online order. Ordered arrows 3 dozens and received a email that my order was in, went to pick them up and they stated only 3 arrows for the stated price. Dawn the photo dept. manager then cancelled my order against my wishes and told me i would have to deal with Walmart. Com, because they were not part of Walmart ( Again, a crock of shit ) Contacted Walmart .Com and was told since my order was cancelled they could do nothing for me. Asst. Managers at the store Adam & Joe (that's what they told me) gave me more of a run around and both stated they had no telephone numbers of a district manager or corporate. One hell of away to run a business. george 6072070200 read more

I usually do my shopping at walmart--they are generally good but some of the cashiers are terribly racist! I will advise my friends who have obvious identity markers to be careful and expect rude treatment, and to go elsewhere if they want to spare themselves the headache. read more