Friendly staff and always helpful Always stocked neat and clean shelves Some regular staff Know us by name Only downfall is they've been very short staffed a lot times and sometimes floating staff that aren't consistent Matt is especially knowledgable versatile and very helpful!! read more

Came in to fill a prescription for medications related to treating a concussion. The pharmacy check in employee was very rude and forced me to use a touch screen tablet to check in (worst possible thing during a concussion) and refused to assist me. When I entered my name as it is legally spelled, it didn't come up and she blamed me for entering it wrong. The screen told me that the pharmacist had "something to share with me" and when I inquired she asked me if I had any questions. I said no and reiterated I wanted the information they need to share with me and she waved me off. I will not go to this location for any reason ever again and am considering filing a complaint for illegal lack of accessible options. read more

Pharmacy Supervisor is very unprofessional, lack of customer service skills and just up in your face rude! She doesn't understand the protocol of being the health care business and her role and responsibilities as a pharmacist who should possessed the attributes of compassion, care, patient even listening to the needs of patients. This CVS location need competition until they find reputable care providers who understand their role in the community they represent. it's a disgrace! read more

Staff here is TERRIBLE they neglect children and had them wait outside of the building for almost one hour. In the summer it's even worse. Children were getting nauseous and throwing up and almost passing out. The staff were yelling at my kids! NEVER EVER COME HERE read more

CVS Pharmacy - Children waiting outside of CVS because staff refuse to let them in - Drugstores Near Me - HOPKINTON, Massachusetts

I really wish I could give this CVS pharmacy location negative stars. The staff is so slow and so unhelpful. I don't think these people really like their jobs. I don't know who manages this place but this is definitely the weakest link in the CVS chain. Overall, the store is crowded, the carpet is very dirty, and it's generally disorganized and chaotic. It's a shame there's not other pharmacy alternative in town now. Did I mention how slow they are? read more

CVS Pharmacy - Love getting medications from an establishment that apparently too busy to vacuum the floor. - Drugstores Near Me - HOPKINTON, Massachusetts

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They lock up their hair care products! And then they under staff their store so no one is available to open it.

So, I needed to call the pharmacy regarding a prescription my doctor sent to them, but I could not find it in my list of medications. I could find the most recent refill of the now expired prescription, but there was NO option for them to contact the prescriber. That option is standard. I tried to call them in vain to speak with a human being. There is NO WAY TO GET AHOLD OF A HUMAN BEING!! THEY HAVE MADE IT MANDATORY TO LEAVE A VOICEMAIL MESSAGE WITH THE QUESTION. TO DO THAT, THEY MANDATE DATE OF BIRTH TO BE INCLUDED. THAT IS PHI!! I REFUSE TO LEAVE THAT INFORMATION ON AN UNSECURED VOICEMAIL MESSAGE!! So, I drove to the pharmacy to ask my question in person. The very nice pharmacy tech confirmed for me that they now have an automated process for telephone requests. UGH!!!!!!! FUCK YOU, CVS!! THE EVIL EMPIRE ONCE AGAIN PROVES THAT THEY DO NOT GIVE A SHIT ABOUT CUSTOMER SERVICE. I have transferred my prescriptions to another pharmacy that I have been using. They still take phone calls from patients and are much more versed in basic customer service. read more

Seriously need to clean your men's room! Totally unsay! Board of Health should take notice. What appears to be blood on toilet seat. Used this same restroom back in July almost 3 months ago, same condition. Come on read more

Embarrassing pharmacy staff. Multiple failed attempts to fill a prescription and for a different reason each time. They've called my doctor several times and even left me a voicemail that the prescription was filled (which I played to the next person I spoke to who wouldn't fill it). They have no idea what's going on and should not be allowed to be responsible for something so important. I will be changing Pharmacies. read more

Don't waste your time. For the last year, they have had a problem filling every prescription called in.Switched to Wegmans and have had no issues whatsoever. read more

Dirty store Red head male pharmacist is beyond rude. I came here for a minor issue while I was waiting at the drop off desk. I was loudly told to wait and he will get to me if he has time. While waiting and listening to him interact with other customers he is argumentative read more

Although I have gone to CVS MinuteClinic multiple times in the past for both care and vaccinations, this experience in Hopkinton, MA was *terrible.* My husband and I both scheduled Mpox vaccinations together. We followed the instructions, showing up early and checking us both in according to the online instructions. Everything then fell apart. While we waited, we saw a CVS associate walk up to the patient next to us and ask her, loudly, whether she was pregnant and how she HAD to know since it was a required question before receiving the MMR vaccine. No privacy, apparently. Then, the associate walked over to us, thrust her phone into our face, and asked "This you?" No hi, no warmth. Just a blunt question. I said yes and she disappeared for 20 minutes, returning well after our scheduled time. Then, she walked me into the vaccine area, which was mostly open to other customers, and said "I need to see a muscle. This vaccine is for under the skin." As she was about to jab me, she loudly asked "Why are you getting this vaccine?" I said that I am at heightened risk (I didn't tell her more since the vaccine area was not remotely private). She pushed further and said: "Why are you at risk?" Again, there is no privacy in the vaccine area (every waiting customer can hear anything that's being discussed) so I just repeated what I said. She jabbed me and said "You're done." She failed to tell me that I needed a follow up vaccine in 28 days (I had to walk up to the pharmacy counter and ask). She ushered me out and called another customer. I was confused because we checked in my husband, too. She said "He's not on my list." I showed her the message I received from CVS and it listed both myself and my husband and confirmed we both checked in. She said "I only see you. I didn't cause this problem" and then told me to see the front desk. The front desk saw me approach and asked "What is it?" Again: the customer service was horrible. I told her my husband was not taken in even though he is listed on the appointment and we checked in. She asked for my husband's name (twice) and his birthday (three times) and said "He's not in the system." I showed her the appointment confirmation and the check-in confirmation and she kept staring at the screen, not even looking at either of us, and said "This is a system issue. Not my fault." I got very upset and said "Blaming a machine is not customer service. Can you solve this problem? My email clearly shows we both drove half and hour for Mpox vaccines." She disappeared for 15 minutes and came back and said "Okay, fine. He can get one. But he has to wait for 30 minutes while the vaccine thaws. It's frozen. Go sit down." No sorry. I made it a point to tell her and the other associate they were AWFUL at their jobs and walked out the door, leaving my husband to wait for 30 minutes. Our appointment was at 5:30 PM. He walked out of CVS at 6:45 PM due to CVS's system mistake and their associate's utterly terrible customer service. Our privacy was not protected, errors were not acknowledged, and we were given ZERO information about the vaccine or any follow up steps (which are required). read more

Pharmacy is an epic show. Every single time. I get the labor shortage but this is getting old.

Pathetic business model in this pharmacy -- you order online, request a pick-up time, show up sometime after that pick-up time & they haven't even started working on it (ask you to wait around for 20 minutes on your time), so you leave (with assurances that they'll work on it now) and come back a day later and they still haven't even started working on it. So next time you call ahead -- and nobody answers the phone (perpetual on hold). Pathetic & done with them. read more

Fool me once, twice or three times, when it comes to a new location, my family and I tend to give them the benefit of the doubt while they ramp up. No longer! CVS in Hopkinton has been up and running almost a year, yet their pharmacy staff is always over committing and under delivering, by days. They are always under staffed and over stressed! After the last five months of tries in my home town, I am sadly going back to Milford where they do not commit unless they can follow through, to the point of suggesting alternative places to go if I am in a hurry. Very pleasant staff who seem to get along well and many long timers there who I enjoy. The driveup window is a bonus and well staffed too! CVS corporate needs to experince the almost 10 people deep lines that often occur. The town boycotted this location for many months, then once built, some locals started to come into the beautifully revamped store. NOW let's get staffed up and more business will come along! Many in our town feel as I do on this. Time to stop your indifference! read more

if I could give the CVS zero stars I would first of all if you don't have an adult with you you're not allowed to go in and if there's a line of kids three at a time and there's a massive line this lady is just pushing away business and do not come here I am telling you right now boy causes s**t boycott it it sucks the manager needs to be fired and we need another new manager so if you have abilities come on come in come on show your abilities save the CVS and do better. read more

I brought a few things in to return, when I asked the cashier for store credit she said, "What's that?". Not a big deal, she hasn't been trained on that yet, so I asked for a supervisor. The supervisor - Brian - came up and I asked him for store credit and he said, "What's that?". So I explained what a store credit was to him and he refused to do it without a receipt. Every CVS will give you a store credit for a non-receipted return, you just need an I.D. I asked him why he wouldn't do it and he just said, "I'm not doing it." Then turned his back on me and walked off. Way to lose customers. read more

This is the worst pharmacy around. They're rude and take forever. There is always a massive line here. Go somewhere else

Another one-star customer service experience at the Hopkinton CVS. I came in for a COVID booster shot on a Sunday afternoon. Nobody in the store. Nope, you have to make an appointment. We can give you a flu shot, but can't do the COVID without an appointment. So I made an appointment for 6:00 on Monday. Showed up at my appointment time: 45 minute wait. People think government healthcare would be worse than this? read more

For about 18 years, I've had prescriptions filled at CVS on Medway Rd. in Milford. With two exceptions ( a one-time experience of a rude male pharmacist, long gone, and one incident when they gave me someone else's medication) they have been consistently efficient and friendly. I still rely on them for most prescriptions. HOWEVER, having had numerous repeat oral surgeries over the past 2 years, and needing to pick up several medications enroute home, I have used Hopkinton CVS because it is directly on the drive home. Invariably one prescription has needed to be handed in in person. Every time, I am told it will be a 30 minute wait, decide to wait as it would take that long to go home and return, and every time, the wait extends to well over an hour. While the staff is usually friendly, there seem to be issues with communication, being short-staffed, having a consistent system, etc. In terms of the physical set-up, there is no set-apart, designated area to sit, stand, or wait; people line up or mill around awkwardly in the adjacent aisles. In the future, I plan to drive the extra miles to Milford and back. read more

On Friday, May 17th, I was promised that a supervisor would get back to me by the end of the afternoon. So, I said, "I will hear from one by 6PM today?" The person said that I should, that they return phone calls within 24 hours. Well, lo and behold, NO ONE CALLED ME BACK! Am I surprised? NO. I called on Monday, May 20th, to find out what was going on. I spoke to a lovely customer rep. (CVS needs to clone that woman.) She listened and passed me on to a supervisor. I talked to the supervisor, who was professional and listened. She had explained that it was the cvs.com team that needed to help. She was going to contact them and had asked me to stay on the line. After having been on the phone for another 30 minutes, I decided to not wait and had asked for return call. I said that I had wanted whoever to call me back to state what the problem was/how it had happened and to tell me when it will be fixed. Last evening, someone named Melissa left a voice mail message for me. She called me by an incorrect last name(!!) and asked me to return her call. I did that today. It went to voice mail. I checked cvs.com, and I STILL CANNOT ACCESS MY PRESCRIPTIONS!! WHEN WILL THIS EVER FUCKING END?? My next step is to contact my insurer, who has a special deal with CVS, to file a complaint against CVS and to see if they can intercede on my behalf. read more

worst cvs pharmacy ever. prescriptions talke numerous days to fill - ridicolous. not to mention, pharmacy line moves at a snails pace. suggestion to cvs corporate - hire more staff or just close. you suck!! read more

Had a great experience receiving my Covid vaccination here. Pharmacist was extremely knowledgeable, kind, and professional. Highly recommend

Pharmacy is so painfully slow. They can't even fill a prescription that you drop off the day before.

great new location with a well stock store with everything you need. The pharmacy staff are very friendly and helpful.

place has great service and you can tell they are trying even with the difficult times.

A simple request at Hopkinton CVS. I wanted privacy on my medication and personal information Simple. I called and (supposedly) set up a situation where no prescription information would be granted. I am a regular customer. A week later, Mr. X (I know who it was) called in to find if a prescription (a drug requiring a driver's license as a controlled substance) had been ordered. The sales tech told him/her that it had in fact been ordered and had been picked up a few days earlier. No privacy but a whole lot of free information. He/Her told me about this and I was infuriated. I called the pharmacist, she looked up my record, and confirmed my request of privacy. His/Her first response was that it was illegal to assume another's identity. The person never even gave a name. No impersonation. The pharmacist's next response was that entering the store with a false name was illegal. Never went into the store. The prescription requires an official I.D. He/She tried every thing possible to escape responsibility. I fully intend to report this to Corporate. If this is a legal infraction, then I will discuss this with an attorney. Other yelps have complained about very slow service and I agree. Some so-called techs are slow and haughty. One in particular. Need a new manager and a new staff. read more