Went to their pharmacy for a Flu shot and Covid shot and first off they did not say the machine…read morethat dispenses the vaccine's was having issues and kept me waiting for almost an hour past my scheduled appointment time of 0930 with no explanation. When I inquired if the Covid vaccine person was in I was informed that the dispensing/tracking machine had issues and was being worked on. Then the Pharmacist told the entire CVS Pharmacy team that she doesn't care about anybody waiting or their feelings and that her license is the one on the line. That in my opinion was very unprofessional and should not have been said for all customers to hear. That attitude does not make me want to patron this Pharmacy in the future.

This is the worst pharmacy I have ever had to deal with! They can never get my insurance to work…read moreright in their system, never answer the telephone. I had recent shoulder surgery and had pain meds prescribed. I was on hold 3 different times for a total of 5 hours. They never answered. Finally, I had to get the store manager to assist. They filled the order the next day after 4pm! I had to literally get out of bed and go to the pharmacy in my pajamas to deal with what should have been a simple transaction! The pharmacist who claims to be employed at the Hope Mills NC store is incredibly unprofessional and insanely rude. She yelled at me in the store because she was bragging how mean she is and I responded what a good job she was doing in proclaiming just that. I was in so much pain as I had to listen to her hurl comments in what a terrible person I was. I was driven to tears because of her. I'm considering legal action against this individual and CVS. Stay away from this horrible pharmacy!

Wonderful & very friendly staff! They do their best to accommodate everyone even with covid shots &…read moretesting going on. Won't go anywhere else

They never have medication done in a timely manner! Waiting for over 30 minutes, and only one…read moreperson was ahead of me just to check out. The person in the drive-thru had no customer, and didn't offer to help.

Got in bought some fresh produce, blueberries, long beans, cabbages, onions, and lettuce. This time…read moreI wanted to cook some live oysters. I love this particular Harris's Teeter because the folks are friendly, the place is very clean, organized and just a nice feeling to shop for your food and other items. If you are in the area visiting...I highly recommend.

HT in Hopemills needs to monitor customer service. 13 Aug, around 0755 hrs while using the self…read morecheck out area, I asked I believe Jake to ring up the Senior Discount. He had to go and find the card. Once he had the card he took his time approaching the machine. You would think that on a Thursday he would have it in his hand. He should be charged with stealing Air.

The pharmacist STEPHANIE was rude and dismissive when I asked questions about my prescription and…read morelooked like she was HIGH. Instead of providing helpful information, STEPHANIE spoke to me in a disrespectful tone and made me feel like my concerns were an inconvenience. She was also disoriented and didnt know what day and the date she told me i could pick up my prescription. Customers deserve to be treated with courtesy and professionalism. I hope management addresses this issue so that future patients receive better service. Also customers should be able to ask for the name of the healthcare professional assisting them without feeling intimidated or worried about repercussions.

I'm DONE with these people! For over 10 years I've been getting the same medication and they…read moresimply cannot keep this in stock. This is a Mickey Mouse operation. Beyond frustrating and the lackadaisical attitude of the employees. DONE.

These folks rock. No waiting, called, got thru first ring, they are fantastic. Super pleasant…read morestaff, can't say enough. On a scale of 1-10, they are a 1,000,000 for sure. Thanks for everything. Bryce N-

I signed up for their weightloss program, so I came in for my weekly B12 liposhot. Which are only…read morewalk ins. I have been waiting in the lobby for over an hour and I still haven't been seen by the PA. they Need to figure out a better way to do business!! this is most ridiculous and not worth the hassle. they Weren't many people ahead of me. The PA was taking 30 mins between patients to do God knows what!!!! i wish I could get my money back

Friendly and will prepare your prescription when it's time without prompting. They auto refill your…read moremeds.

Every time i have went in to this location there is something wrong. System is down constantly and…read morethey take forever to fill sometimes more than a day. On top of this I have one of my meds I get monthly and I went a day early cause of 4th of July weekend I am going to be out of town. So I went on the 5th of the month and my prescription refill date is the 6th I also filled it last month on the 6th. Other than that great customer service from the ladies at the front desk but rude pharmacist is not mad about not getting my meds I'm more upset with the tone and attitude I received. Will not be going back even though it is the closest pharmacy to my house I rather drive 30 minutes.

Not everyone in this season of the COV-19 is willing to go beyond the normal to help someone…read more However, upon my arrival at the, Bordeaux Drug Store in Fayetteville (NC), I couldn't ask for better customer service if I tried. In my attempt to find gloves to protect my hands during the Coronavirus pandemic, I decided to try smaller businesses within the community I live in, rather than stores further away from my home. Thus, my visit to Bordeaux Drug Company. I remember during the hurricane season three years ago, I was able to get all the water I needed from them because of a bottled water shortage in other stores. I thought to myself that I would seek them out again for medical gloves. Not to my surprise, they were able to help me in my dilemma. Unfortunately, the gloves weren't the ones I was looking for (as they were out of a traditional medical glove) but, I was still able to use the ones they offered and carried at the time. With this said, the representative that helped me is, Ms. Jennifer Bass. She was not only kind and concerned about my predicament, but was eager to help me in any way she could. So, she suggested a different kind of glove with the same benefits as the ones I was looking for. She took the gloves out of the box to show me what they looked like to aid in my decision whether or not to purchase them. The gloves I purchased are "Dermatological Cotton Gloves." Per the label on the box, these gloves are notably "comfortable, soft, and sanitary protection for hands." Likewise, the gloves are "100% cotton, hypo-allergenic, hemmed for a neat appearance, and packaged for easy use." The name of the glove is called the "Cara" Dermatological Glove. Needless to say, I purchased two each, a large and an extra-large. If your fingers are long like my sons' figures are, then you will probably need the extra-large though the glove will not fit snug. That's okay, although the glove doesn't fit snug, it isn't so big/loose that you're having to repeatedly adjust the glove (or pull it up) for it to fit. Ms. Bass told me the price of each glove, (which is $2.05) and stated that she could order more for me if I needed it. I told her "yes, I would like to order 4 more pairs of the gloves." As promised by Ms. Bass, someone called me the following day to inform me that the gloves had arrived and are ready for pickup. My suggestion to anyone looking for anything because of the shortage of items on shelves everywhere...let us not forget the smaller local businesses. They are a great source to meet our needs and it will help to keep their businesses thriving (preventing closures) until things are better.

Don't believe in time travel? Then slide your little self up on a bar stool and order a hot dog…read moreall the way and a freshly made - to - order Orangeade. Maybe you'd like a lunch plate and a fountain coke. Good, fast grill service keeps this place packed on weekdays at lunch, and I suspect the grill keeps the pharmacy open. Stop by for a chance at recalling a memory from childhood... and some great food.

It's a small town feel I wish I could love, RUDE and IGNORANT are how I would describe the girl who…read morespoke to me. The owners should really hire more quality employees that know what they are talking about instead of cocky girls who don't know basic pharmacy rules and laws. For me, first impressions say a lot about the kind of service and treatment I would receive from a new company and this interaction left me with a bad taste in my mouth.. I'd suggest taking your business to one of the MANY other surrounding pharmacies.

It's the small town feeling there. Every time I come in every one knows my name and they really…read morelook after the people that live in hope mills.

Years ago was a great place to deal with. Now although we understand the overwhelming demand…read more Some staff in pharmacy areas are not good customer service people. Rude, obnoxious, disrespectful.

Terrible service. I've already had to deal with an issue a few months ago with trying to get my…read morethyroid medicine refilled because I have been months without it and it was causing me to get very ill with tremors and pain (I'm already having enough trouble with my thyroid and I didn't need more on top of it). it was supposed to have been refilled on June 9th, instead the soonest refill date they provided was august 29th. I contacted my insurance and there was no issue with the medication on their end and they had proceeded to send out an override so i could get it refilled urgently. when I contacted the pharmacy they said that it was out of stock and that it would be ready later that day, but it never did. The second time I reached out to the pharmacy they again said (and lied to me) that the medication was out of stock and I would have to try elsewhere, but a little later I had gotten a call back from another pharmacist there that had said they did have it in stock and it would be filled by the time I got there (but was not and I had to wait for it to finished being filled). Today, I go to the pharmacy with my support lady to pick up 2 medications that were ready and everything was ok until I had to pay $30 dollars for one of the medications that already has coverage from my insurance (I probably shouldn't have paid but I was feeling anxious and I wasn't having a lot of patience to wait a long time to talk to someone and didn't feel like making a scene) so I ended up leaving and when I got home I contacted the insurance's pharmacy support. I proceeded to ask him why I had to pay out of pocket for a medication that was already covered and previously never had an out of pocket payment. He said that the issue might've been because it could've been due to two other medications I take for anxiety. But when he contacted the pharmacy the pharmacy kept joking around and hanging up on him several times. He found out that the issue was one that could've been resolved during it being processed if the pharmacy had contacted the insurance about it and then I wouldn't have had to pay out of pocket, but the pharmacy had never reached out. When he called again he was finally able to reach someone, he asked her why they didn't call the insurance and she proceeded to give him an attitude and they argued. He told me that she said that she told me that there was an issue and that I had agreed to pay out of pocket. That was a big lie! Never at any point had she told me that there was this issue with the medication, I went to the monitor thingy as told and filled out my information and then saw that I had to pay, so despite being tight on money and even though I had questioned it on the inside I ended up paying $30 for something really needed but also something i shouldn't have had to pay for if the pharmacy did their job and contacted the insurance to fix it. And the only thing she had said to me was "How was your day?" and nothing more than that. When the guy from the insurance tried to see if I could be reimbursed, she refused to reimburse me and proceeded to complain to him and give petty excuses for why she isn't going to. So afterwards we decided that I am just going to switch to a different pharmacy and fill out a direct member claim on Navitus to be reimbursed because CVS is clearly lacking in good customer service and is just greedy. This is very unacceptable, and clearly an unreliable and unsafe choice if you have to have your medications without delay. They could've seriously harmed someone if the medication was a really urgent need and they just decided they were gonna lie and withhold the medication, that's very cruel and they should be held accountable for it.