laziest and longest waits. i've never went to a CVS as complicated as this one. You'd think they're just hiring anyone and throwing a coat on them. Phone calls don't get answered, they're unprofessional as hell. If you can have your prescriptions filled at the Walmart Gainesville pharmacy right next door I'd suggest you do it. read more

They never answer the phone. You have to leave a message and they call you back. They got my prescription wrong and I had to explain things to them to fix it. One lady acted like she didn't like me. read more

One hand doesn't know what the other is doing. You think a store as large as CVS would be able to handle stocking commonly used medicine. But not the case. Plus, I had a medicine sent there for filling. They never texted me to say it was ready as I am set up for this. When I came into the store for the third time and asked for my prescription, they said they canceled it since I didn't come in to pick it up it. The other 2 times I came in to pick it up, they told me it was on order. I would change Pharmacies in a second. However, it the only one in Gainesville that takes my insurance. Worst Pharmacy ever.. read more

The store itself is a good place to shop for what they offer and coupons are very helpful, but they just can't be that much on the verge of having no money to replace the toilet seat in the women's bathroom it's just not sanitary please management or owners replace that toilet seat!!! read more

Terrible customer service and slowest lines ever. We just watched the lady at the drive thru window (Camilla) clean the whole area without even saying hello or acknowledge we were there. Go somewhere else. read more

Worst pharmacy EVER!!! Cannot even imagine one being more incompetent. It takes 5 days to get a prescription filled. And when they get around to doing it they may find they don't even have the medication. I get consistent refills on meds I am not using anymore, regardless of how many times I tell them to take them off. When I call to see WTH is going on, I wait 45 minutes multiple times on hold and then finally give up and call another CVS pharmacy to check the status. WORST........WORST.............WORST They cause stress when there should be NONE. Bad medicine, bad for health. read more

Terrible experience here with the pharmacist Shelby Downs. We arrived 10 mins late for a covid vaccine, and she sent us away stating they were closed and she was not going to open another vidal (package of shots I'm guessing). The pharmacy hours close at 6pm Sunday. We arrived at 540pm.. appointment time at 530pm. We drove an hour to this location from Little Elm TX, due because it's difficult finding an appointment. My wife explained the situation why we were late, but Shelby Downs show no remorse and was not understanding or willing to bend. She talked down to my wife and even questioned her intelligence by giving her a non working number of her manager (when my wife asked for her superior). My wife felt she was being discriminated against because she a Mexican American. Shelby only gave my wife her first name, and stated to my wife her last name started with a "D" and wouldn't provide. Pharmacist information is public information and Shelby of all people should know. I have filed a complaint with the board in hopes she is held accountable. There has to be some accountability, knowing a vaccine shot not given can lead to possible infection and/or death. Shelby Downs didn't make a right decision and didn't put her patients first. I hope we are able to find another appointment for my wife, and pray she does not get exposed. read more

CVS Pharmacy - Drugstores Near Me - Gainesville, Texas

This CVS is very poorly managed. It is dirty, it smells, and the shelves are poorly stocked and stock not fronted. The pharmacy was very busy, so that part must be decent, but I would be embarrassed to work in this store. CVS district management needs to take action. read more

I just sat in the drive thru for 30 minutes to pick up a prescription. I was second in line. The car at the window was having an insurance issue. The tech should asked that person to either come inside or to park while the issue was being resolved. It was extremely inconsiderate of the tech and the customer to keep a long line of cars waiting for so long. If I could give zero stars, I would. read more

All CVSs have horrible customer service but this one is extremely sucky. After my last time there, I'll never go back. I would rather take a beating before i would give them another penny. read more

Has to be the most disfunctional CVS ever. Stated they didn't have a prescription for us until I told them I stood there while the nurse called it in...then they miraculously found it and told me it would be an additional 20 minutes past the 45 minutes from when it was called in. Lydia lets you know that she is doing you a favor by just working there and compassion and politeness arent part of that job. Their reputation proceeds them with the doctor's office but I wasnt smart enough to listen. Use my lesson and save yourself the trouble. read more

Negative stars is what I needed. Avoid this place at all cost!!!!! The staff is rude the service is slow (I think a slug moves faster.). I know it is the only CVS in this town but as bad as it is I will make the drive to Denton. read more

One of the worse pharmacies in Gainesville. ‼‼ They do not care about customers or their health. I do not recommend CVS period. Doctor calls in meds that patient needs that DAY and they are out of it! CVS cannot get it for three days! This is Friday afternoon, doctor cannot be contacted to send prescription to another pharmacy until Monday. 1) They don't tell doctor when they call in prescription that they cannot fill medication that day, so dr can call another pharmacy. And they cannot transfer prescription. 2) They don't tell patient that they are out and they cannot get it for three days! With technology - this is inexcusable. No, they care about money not your well being. read more

i only have this place one star so it would let me write this review. this place is the worst. the worst place to get your medicine picked up!!! terrible customer service. they never pick up the phone. they text you about your prescriptions multiple times a day and then you go to pick them up and they say they dont have them. do. not. go. here. read more

The pharmacy always offers courteous and prompt service in my experience. The only delays might be having to answer phone calls or tend to the drive up window. read more

I do a lot of couponing and recently started doing all of it at CVS. All of the employees and managers here are absolutely amazing. They know what coupons are out and what's on sale at all times. If something is out of stock they will try to find a comparable item or offer a rain check for the sale. The employees always make sure you are taken care of and are extremely kind. Highly recommend shopping here!! read more

Extremely slow service. The employees were frustrated that the phone kept ringing and customers were on hold for the Pharmacy. They had our prescription but the doctor needed a preauthorization so I asked the pharmacist to return the prescription so we filled so we could get the paperwork from the doctor. When we went back up there they said they never had any prescriptions for us! We will never go back! read more

This is a solid, typical CVS location. I've never used the photo services or the prescription counter so I can't speak for those, but the retail side is competent and has a good selection of well stocked items. read more

I have a better chance of my dead grandmother coming back from the grave than getting someone here to answer the phone. Makes me want to scream. Just answer the fucking phone or pay your employees more so they don't want to leave. read more

This is the WORST (WORST.) service ever. the photo department is useless. The lines are long and they only have two people working.

This is the worst pharmacy!!! They never answer their phone. I've drive up there while calling and watched them ignore it. The send text that your prescription is ready and when you get there they say it isn't ready. I drove 30 min home several times and learned later it was ready. Now I go off and say yes.. it is ready you text me!!!! read more

This pharmacy is the worst out of the three times I came to get a prescription they said they never had one for me. However when I said I was standing right there when the nurse called it in and a miracle all of a sudden they find my prescription. Most unfriendly staff! read more

This is my personal pharmacy I've been using them for several months now and I have to say they have great service and they're always very helpful at the pharmacy even on the times that I can't afford all my medication they help me out give me a good discount so if you're looking for a good pharmacy was great staff and people are willing to help you out I highly suggest CVS pharmacy read more