My Grandson called me in pain and crying, his tooth had cracked and exposed a nerve . He had went to the ER and got a script , he needed some help paying for it . So he asked if I could call them and pay over the phone, they were closing in 30minutes..the only reason this is getting a four instead of a five , is the because it took a really long time to get someone to answer.. and whomever answered the call first , I didn't get her name, she said a sentence rapidly and slammed the phone down, I gathered, by the music that was playing .. that what she had asked and had not waited to hear my answer , was " can you hold on a minute ?!!" So , ok, they must of been swamped. So after ten minutes, it was my turn, a nice girl named Ashley ( I don't know if she was a pharmacist or a tech) but that is irrelevant... Ashley listened patiently to what I wanted to do to pay for the script, she looked at two options , but only one would work. ( I just wanted to pay for the script with my credit card, but the system wanted to keep my card under his name , to be on file, I wasn't comfortable with that) So Ashley had to go through some hoops to do what I wanted .. she had to put my card on file for my grandson, pay for the script, make sure it went through, then go through the procedure of removing my card afterwards.. I just wanted to give Ashley two thumbs up, for staying patient and kind and not getting flustered and annoyed for having to do these extra steps, to make me comfortable with what we were doing I know she was busy and I was taking a little more time because of the steps and explanations she had to give me ..she made sure my grandson got his medications, so he didn't have to spend a night in unbearable pain THANK YOU ASHLEY !! For genuine care and patience !! I hope your higher ups are as appreciative of you , as I am , thank you again Ashley read more
