Yesterday, my 90 year old mother in-law asked me to pick-up a prescription for her at the CVS inside Target in Exeter. At the counter, they handed me three (3) prescriptions. Not knowing any better, I paid for the three (3).
Heading home, I gave the three (3) prescriptions to my confused mother in-law. "I only need one (1)." Turns out the pharmacy refilled a ninety (90) day prescription after not quite thirty (30) days. My mother in-law now has a half year of medication rather than her money.
Of her other two (2) prescriptions, one (1) was the one she actually needed and the other was the same prescription but in a lower dosage, that she hadn't taken for some months. the pharmacist filled both for her at the same without noticing. Scary. The lower dosage med cannot be double to use the pills because it would be more than the new prescription and more than the FDA approved.
My wife tried to return the script that her mother is no longer prescribed. "No...don't take back drugs. We would need to throw it away." Understandable, but it wasn't our mistake but yours. "The computer said to refill and we did."
"We never authorized auto fill," trying a different tack. "Ah ... a computer mistake. It's a CVS computer."
"We still can't take it back, but I'll take you off auto fill."
"Please do .... So we need to throw it away not you, at our expense even tough it's your mistake?"
"Yes."
We didn't bother trying to return their other mistake. My wife wouldn't let me get involved.
So in the end, CVS has $80 of my mother's in-law limited, fixed income and she has a script to throw away and six (6) months worth of a prescription that could change or she may never need. She could use the $80 more than a throw away prescription and extra pills.
The moral of the story is, if you use CVS in the Exeter Target, check your items closely when you pick up your meds. Or, move your pharmacy to Walmart. read more
