Sometimes fortunate to communicate with excellent pharmacists.( not always at all.)…read moreVery busy store, frequently a long wait; Stock is either low or being shelved//shopping can be challenging; Store doesn't seem to feel organized,can feel as if it needs to be cleaned. Clerks vary; some don't appear to know procedures. Longstanding clerks are usually attentive & helpful

Today, at least 20 pills on the floor. Filed a complaint with CVS 1-800 complaint line. I told them…read morethere are 8-10 cameras that can confirm my observation. What happens to the pills and other trash behind the pharmacy counter. Do they put them back in the bottles at the end of the day and give them to unsuspecting customers the next day? Fortunately, my complaint was egregious enough CVS Customer Service person said they would send my report to "the next level". If other customers see the situation... Let the 1-800 know. They do care about the issue! Where have your pills been before they are dispensed?

As has been mentioned before, they have the nicest group of pharmacists I have ever met. Every time…read moreI have gone in there, I have been treated with respect, professionalism, and a friendly greeting. As has also been mentioned before, weird to Yelp review a pharmacy. But yeah, definitely recommend their pharmacy department.

The white lady with broken teeth yelled at me. Gave me the wrong pictures and charged me and won't…read morego in the back to check for the right pictures. I showed her my receipt and she refused to check. Like there was no need to be mean.

Clean, in & out fast. Love the Walgreens's brand chips & they always have them stocked. Great deal…read moreon paper goods too! Friendly workers

Worst pharmacy ever! Not open on weekends. Wait times on phone and in the drive-thru over a half…read morehour. Not staffed properly.

My grandmother has been using this pharmacy for the past 30 years and always comes back with the…read morekindest words to say about the staff and service. Today we needed an emergency prescription put in, I came down to find out their internet has been out for 4 days! They went above and beyond in getting everything Nan needed ASAP despite having no internet. So many thanks North Haven Pharm!!!!

Outstanding and personalized service; had a question and the owner called me back immediately and…read moreidentified himself via his first name; went way above and beyond to assure I was satisfied. The big chains just can't or won't go there; highly recommend this business!

This store is in a superb location. It is easily accessible and very convenient. The shelves are…read moreonly semi stocked and the employees are friendly, but not very knowledgeable. There is plenty of parking available. With the right management, this store could come back to its former glory. Considering its proximity to downtown New Haven, it is a gem waiting to be rejuvenated with the proper, prompt attention.

The customer service at this place is abysmal. I had two very negative experiences in just the past…read moreweek that lead me to write this review. Last weekend, there was a long line and the older woman cashier called for a manager and more cashiers at least three times. I saw multiple workers standing 20 feet away and they did nothing until the line of 8 people stared at them. Then yesterday, one of the younger cashiers yelled at someone on the phone and slammed the phone down. She then proceeded to swear up a storm and was throwing my things into the bag. She even hit my hand. This place has absolutely horrible workers.

This shop has wonderful owners, wiki have helped my parents get what they need, all while being…read morevery personable

Was looking to get an elderly relative, a lift chair and been all over. They were detailed they…read morewere helpful. Delivery went very smooth and the prices were very very competitive. Excellent choice great store great service always friendly.

In dealing with the pharmacy department, not only was the guy I spoke with on the phone very rude,…read morehe was short with me on the phone the next day and when I went to pick up my medication. The girl was really grumpy too, made me feel uncomfortable. Terrible pharmacy.

The pharmacist (male) is the rudest individual I've ever dealt with at any pharmacy. He told me I…read morehad to change all my prescriptions there or he wouldn't fill the one I had presented in the future. Then he got angry with me trying to explain why I didn't want to do that. Person at the counter (female) was equally rude. I will NEVER do business with them again. Only the store manager, who was very polite and professional kept me from contact the corporate office.

Deliveries are unpredictable. Sometimes they take 3-4 days…read moreto deliver. They never call ahead. Twice they have dropped the ball when delivering. Once they mislabeled medication. This is one of the worst pharmacies I have ever used. Additionally, several of the delivery drivers are just plain rude. As soon as I find a local pharmacy that delivers, I am dumping these first class fools.

First I went to Walgreen's; they were sold of out COVID-19 test kits, and didn't have KN-95 masks…read more Then I went to CVS; they had the tests, though they were sorely overpriced, and no KN-95 masks. (Also, both stores were dumpy, dirty, and had lots of empty shelves.) Then I went to Chapel Street Pharmacy. They had plenty of test kits (for half the price I paid at CVS), they had KN-95 masks, the store was clean and bright, and the pharmacist was extremely friendly. If I lived in New Haven I would take all my pharmacy business to this place.

In my opinion, CVS doesn't garner enough accolades and I want to change that status quo…read more The Foxon Road location in East Haven is amazing! I would applaud them at the end of each shopping experience, but that could become a little embarrassing. Then again, it feels good to know that you've helped a customer. I spent over a decade in customer service and retail, hence I have firsthand knowledge of such endeavors. If your associate goes out of their way to help you (which is often), it would be a wise idea to tell that person's manager. I've never had a problem with the pharmacy. Sometimes the drive-thru staff could be a bit harried, but they never are. Instead, they are perpetually pleasant. Inside the store, it's always a pleasure to find both name brands and the store brand, which is just as effective and normally costs less. There are cold cases from which you can grab a Coke as you maneuver around well-stocked aisles. Then you can peruse through the holiday displays and fill your cart with anything your heart craves. (Look at those boxes of Russell Stover...) Lastly, the entire staff knows how to handle grouchy and vexed customers. There's an inherent art to the dance of confrontation, and you can rest assured that your shopping experience will be very mellow.

The pharmacy dept in this location is the worst I've ever had the misfortune of having to use. The…read morestaff do not do basic tasks that should be second nature since they do them all day long every day. They ask if you want a return call when you reorder a prescription yet do not call. Instead, they will txt a reply. They routinely prepare medications I get all of the time without putting them through insurance. That has to happen with them when I try and pick up and am told I have a $1,400 co-pay!! No matter how many times they screw up, they never change! Go ANYWHERE else.

This Rite Aide is the best. NIKI the manager is so nice always Willing to help. Michelle is also…read morevery nice and helpful. Pharmacy staff are friendly helpful so nice. They always have what I need and very clean. So glad it's near me. Best pharmacy and store thanks everyone. Patty M

pharmacy area dirty, long lines and rude. I wouldn't recommend this pharmacy to anyone. Walgreens…read moreright down the street is much better