The parking lot situation it's like the customers can't see you and they pull out of their parking spots almost hitting you customers walking out in front of your car while you're driving is insanity at the CVS. I would advise you to go somewhere else where it's more sane. This will make you question your own intelligence. These people are so dumb. read more

I had to switch to this location because the CVS location I went to previously has closed. On both occasions, they have acted like it's a big hassle to apply the discount card for my prescription, which saves me $70. They have a really inefficient process that requires the customer to wait in line to get their prescription, then go wait in another line to get the rebate/discount, then go back to the first line to pay. Other pharmacies allow you to accomplish more than one thing after waiting in line. read more

This isn't my usual CVS I go to, but today this was one was on my route of errands to run. I was absolutely blown away with how wonderful the front clerk, Tyler, was. He went out of his way (and absolutely above and beyond the necessary duties!) to help not only me, but also the elderly gentleman in front of me. You can tell Tyler loves serving other people and does it with a smile and a wonderful attitude. It's not everyday you run across someone so positive and patient-with all members of the community regardless of their needs. We need more people like him! Thank you for helping, Tyler! read more

I made an appointment for my daughter for 3:40 pm appointment for a vaccine shot. We arrived 10 minutes early and checked in, then saw someone at 3:40 to provide the info that I already provided two days earlier in the pre-check info that I filled out 2 days prior. Apparently the system does not connect and it is pointless to fill out the pre check info in advance, as you just have to do it again. Then we waited for over 60 minutes for the vaccine. I would not advise coming to this CVS Minute clinic if you value your time.we ended up leaving after an hour. Without getting the vaccine. read more

CVS Pharmacy - Waiting area. - Drugstores Near Me - DECATUR, Georgia

Joe Williams, the pharmacist at this location, went above and beyond to help me this morning with a prescription. I was having issues with short term insurance and he assisted me in navigating the very complicated American health care labyrinth. I highly recommend the pharmacy at this location. They have excellent customer service with a patient. friendly and helpful staff. Thank you Joe! read more

Had a very good experience at the cvs minute clinic. They were on time, efficient and professional. Friendly too. Janet the NP is the best. Very thorough and explains things to you. You need an appointment and easy to do online. Worked well! Highly recommend for non emergency situations. read more

If it was possible to give the pharmacy zero stars I would. Every time I come, my prescription is never ready even if I receive notification that my prescription is ready. I waited on the phone for over an hour and finally came into the store to see that they have my phone line on hold with no line in store, just them laughing around. Of course they did not have my prescription ready and told me it would take another hour to fill, i .e. Meaning they were just now filing it. They have no customer service and are a serious liability to those of us with health conditions that are relying on our meds being filled timely. read more

If i could give this Covid drive-thru zero star i would. I had a 10.50am appointment time, i arrived 15 mins prior and was 4th car in line. I could see the other cars had no passenger with them and therefore thought it would be quick. When i finally got to the window, i had already waited 1hr! This is ridiculous! I spent 5 mins giving her my information despite already having set up my profile on the CVS portal prior and my insurance information is also in there. And i have on my online profile done 2 tests prior. Only after that she said she would print my label and gather my kit. That took another 5 mins In my previous test at this same location, 3rd car in line, got to the window after 35 mins . Same girl at the counter. This is inefficient, what's the point of making an appointment and only getting attended to 1 hr after your appointed time? I did my first test in CVS Rome GA and with 2 people in my car, i was the 3rd car in line and was at the window in 15 mins. This clinic called me an hour prior to my appointment time to confirm my attendance. When i got to the window, she verified our ids and was given the kit almost immediately. She had them all prepped. Learn something from these people in Rome! read more

As I stand here for over an hour now (note Minute clinic sent the prescriptions immediately over) you are met with overworked employees who are probably trying. They are grossly understaffed. What should take 15 minutes is well over an hour. Just have the clinic send it anywhere but here. read more

My pregnant girlfriend got a c-section at the hospital across the street a couple days ago. She was discharged at 12 pm today. We had an order for pain medication for her for her major surgery. She can barely sit up without immense pain. Came by around noon, they had 3/4 meds. The pain meds she was missing they did not have said they cannot send the order out to another pharmacy. Ok, no problem. Our doctor called CVS pharm and ordered some meds they did have in stock at around 1:30 to 2pm. I am standing in line now still. 8:55 pm. Five minutes before they close for... 12 pills!!!! How long does it take to count to 12????? Smh. read more

CVS Pharmacy - The workers that have issues counting 12 pills - Drugstores Near Me - DECATUR, Georgia

I get a lot of CVS coupons via email so I am in here pretty often. Most of the time to buy baby stuff- gripe water, multivitamin drops, formula, etc. I can't always find the exact brand that I wanted, but something similar is always in stock. Big props to the helpful staff. I can provide one example. I got these coupons for some Similac. But they look like checks. No place I took them could figure out how to process them. Well, the lady checking me out doesn't either. BUT she says she will talk to one of the managers and to come back tomorrow so that they can process the purchase. I come back the next day, the lady remembers me, and she teaches the cashier checking me out how to do it. MUCH BETTER than the stores that just said they didn't know how to do it and left it at that. Parking is a bit tight. High traffic as they do COVID testing. Note: they recently underwent a remodel. read more

Came in Friday for a toothbrush and a few other things done I've been a cvs care pass holder for over year now. When I went to check out I was told that Jamie the manager said that I won't be getting my $10 off my monthly purchase for this month of OCTOBER Despite CVS charging my card for $5 care pass this month. So I'm getting charged but I can't redeem my benefits this month bc JAMIE said so.?????? Of course I canceled my care pass subscription as clearly it's a TOTAL SCAM!! read more

I called in and asked if they had an item. I asked how the lady was doing, she said what do you want... talk about cruddy customer service. Then she said I'll check for your item, but it'll be a good minute because I'm busy. I came into the store, found my item and she was off putting as I checked out. This is a 24/7 cvs, and it's 5 am, but that doesn't excuse her for a lack of courtesy or being nice. The store was clean and had a nice layout, but they need to give better service especially because no one was in the store but me and another employee. read more

This pharmacy is wonderful. Shannon is very kind and you get the feeling she enjoys helping people. Only CVS around open until 10. read more

CVS Pharmacy - a man and a woman at the counter - Drugstores Near Me - DECATUR, Georgia

Wow! Just wow. That's literally all that comes to mind regarding the rude, incompetent service at this pharmacy. I literally interrupted the prescription process midway just to take my business elsewhere and will write a formal complaint to CVS. 30 million Americans are out of work and Rebecca the tech - as well as Eric, the Pharmacists who witnessed the whole interaction it couldn't be bothered to step in - think they can just be short, rude, and suggest we paying customers "go somewhere else for our medicine. Which is exactly what I did and suggest you do too. read more

Lol these folks are some characters I'm sitting in the drive up window and on hold lol they refuse to answer anything there window or the phone like what is the point of having a pharmacy 24 hours if y'all are not going to work ‍ I'm going to just sit here and see which one they answer first makes completely no sense. Lady extremely rude didn't even open the window. read more

See all

Appoint for flu shot at 6:30pm. Checked in through app and at the pharmacy desk. Walked out at 7:30pm without ever getting my shot. There was someone who got there and checked in 20 minutes after me, WENT HOME to get his Covid card that he forgot, came back and still had his name called before me! Absolutely the worst service ever and you lost someone for life! I will never step inside a CVS again, even if I'm dying and you're the last pharmacy left. CVS Pharmacy at 2738 N. Decatur Rd., Decatur, GA 30033 read more

This was my third time calling. The first two times I was on hold for 20 minutes. I ended the call the first time. The second time someone at cvs disconnected the call. I called a neighboring cvs to see if they could help me and they said that this location is always busy and it takes an average of 45 min to get them on the phone. I finally drove to a different cvs and had them call for me. It took them 20 minutes to get in touch with anyone, even the general store manager. These CVS locations have caller ID, knew it was a neighboring store, and still refused to pickup. Finally the cvs associate I was talking to in person had to use a personal phone and call the store manager at this Decatur cvs and have them walk the phone back to the pharmacist to get them to talk. read more

CVS Pharmacy - Hour long phone call. This was the third time calling. First two were 20 min long - Drugstores Near Me - DECATUR, Georgia

I had an appointment for 5:15 pm for a covid booster. I got there at 5 since that's what I was told to arrive 15 minutes early. I checked in and waited and waited and waited. Then, people who came in 20-25 minutes AFTER me started getting called in. I double checked with the person who checked me in and she, in fact, did check me in. I peeped in the back to ask if and where my name was on the list. That just scared the nurse and she disappeared and about 15-20 more minutes went by. When someone finally started calling names again, I asked in between patients where my name was and there were 3 more people in front of me. People who came in long after me and long my appointment time! I didn't get my shot until 6:05. Again, my appointment was at 5:15 pm and I arrived at 5 pm. I don't mind waiting. But when I'm waiting for an hour to get service and other people come in well after me and get service before me, and they've only waited a few minutes for the exact same service, there's a problem. I got my first two shots at a vaccination drive sponsored by Walgreens offsite at a church with no computers and hundreds of people in line. It took me less time there than at a CVS location with computers and less than 20 people waiting. Your system sucks and it's not due to covid. It's because your system somehow allows people to jump the line. I've been coming to CVS for years. But after this, I'm not so sure I want to continue. There's a Walgreens and a Kroger just two minutes away. I going to try one of them for my prescriptions, etc. If I could give zero stars I would. However, I will say that Eric gave me my shot and he was very pleasant. I give him 5 stars. read more

I had a Covid test appt today at 7pm. I arrived 30 mins early. When I pulled up, it looked deserted... so I decided to call & make sure everything was good to go. I waited on hold for 20 mins. Finally someone picks up & tells me that everything is good & they will call me when it's time for my test. By the time I hang up, it's 6:55. I'm patiently waiting... at 7:30, I decided to pull up to the drive thru to see what's going on. Do you know the lady at the window told me "oh I'm so sorry, they left at 7:00" HUH?!?!?! Wow. Never again. Unprofessional, unorganized & I will never spend a dime with them! read more

This location's Pharmacy is consistently understaffed and even when prescriptions are called in early in the day, they are frequently not ready until the next day. With so many other options in the area (Walmart, Publix, etc), CVS should really consider improving the quality of service at this store before they lose more customers permanently. read more

This place just gets worse and worse. I gather that CVS won't hire enough staff. I wouldn't come here except my insurance forces me to use CVS. read more

You will see that most of the reviews here are terrible. You might think that people are rage-posting ... but that is not the case - as bad as you think this store is, believe me, it's WORSE. This CVS has lied to me on three separate occasions THIS WEEK, stating that a medication that I have to take DAILY would be ordered on 1) Monday, 12/3/2018 and in on Tuesday, 12/4. 2) Still on order Tuesday, 12/4/2018, would be in on Wednesday 12/5. 3) I get a text on 12/5 that the meds are in, stand in line for a half-hour, to be told they don't have it, and that IT STILL HASN'T BEEN ORDERED as of 12/5 at 7:00 PM! The pharmacist doesn't care as they were standing there and well aware of the problem. Go anywhere but here if you value your time or your sanity.45 read more

Dead-eyed, rude, uncaring service which carries a particularly harsh sting when dealing matters of health where there are potentially serious things at stake. They are also incompetent. If you're sick, don't make yourself more stressed by visiting this CVS. read more

Worst service I've ever experienced at a pharmacy. People in this line of work should give more of a darn about their fellow man than these people do. A LOT more than these people do. They're rude, impatient, and not helpful. I'll never go again. read more

Bring a book to wait for your prescription. Been sitting in the drive-thru for about 20 minutes and they have waited on only two cars.

I can't say that I am particularly fond of this CVS. It is open 24 hours so that's a plus. However, they just seem really overpriced. Sometimes I go if I need something in a pinch and don't feel like going to Publix/Other Store but the high markup is a turnoff. Maybe they overcharge and coast since they're across the street from DeKalb Medical. Back into the arms of Publix for me, I suppose. read more

I had such a pain in the rear end insurance run in, while the storm decided to let the clouds to let out, my migraine decided to peek out and say hello, my car decided to resign right before I got here, and we have tons of people waiting at the house because we are just now moving in...perfect strangers....Yes this poor girl got to deal with me and all my baggage and she did it so sweetly and kindly and by the end I wasn't even upset or bothered I had to spend over three hundred bucks that the insurance is probably never going to get around too! Customer service can change the entire situation and I say hats off! I don't have her name I am ashamed to say but she was very dark with the cutest nose ring and a ready smile! Thank you so much for helping my day not suck so bad! read more

CVS Pharmacy - Drugstores Near Me - DECATUR, Georgia

Worst pharmacy ever, they are always behind, long lines especially in the drive thru you can sit there 30mins and no one would stop by. When you go in the line is long they always seem severely understaffed and not always courteous because I assume they are tired fork running a round trying to do too much. Often have to come back for a prescription at least once due to something filled incorrectly. read more

Worst experience. Nurse Angel cancelled appointment without acknowledging. She clearly showed hate and racism. On top threatening and telling me she'd call police on me. Treating a patient with flu . Nurse like this are not Hero. They spread the virus. read more

Great CVS! I came here with a pulled shoulder muscle to the minute clinic, thinking i'd get service. Wasn't aware that it was only a flu/cold type service! Even still, after a chuckle, the Dr. gave me advice on what I could buy in store and told me about another Dr. nearby who could help. This CVS is also right next to my Dentist's office, so when I need a pain prescription asap, I can just walk right next door and service is usually done quickly. read more

CVS Pharmacy - Drugstores Near Me - DECATUR, Georgia

Don't ever send your prescriptions to this location if you can avoid it. They'll never have it ready when they say they will. Was told they were "weeks" behind. Really? Weeks? Try harder CVS. read more

I feel really bad for the pharmacy employees. This must be the worst pharmacy ever but it's not because the employees aren't doing their job. They are killing themselves here. CVS NEEDS TO HIRE MORE PHARMACISTS FOR THIS LOCATION. These people are busting their asses. My doctor sent my prescription over on a Friday. The following Tuesday I went in and after an hour of waiting they told me they hadn't started my fill yet. I said I would be back the following day. I came in Thursday. They hadn't f***ing started it again so they said I would be "second in line".... okay an hour later and what the literal hell!?? Still nothing. I'm sitting on the floor (y'all need more seats) waiting for an hour now. I constantly hear the phone saying "5 pharmacy calls! 5 pharmacy calls!" There are roughly 15+ customers waiting around me and these guys are busting their asses. Only one pharmacist. Hire more. This is ridiculous. read more

No stars. But it won't let you post unless you give at least one star.If you are in need of medication that your Doctor prescribed, then you may want to look elsewhere. I was refused the medication I need for pain management on. Christmas Day because,I was told they just started getting verifications on class 2 medications. I tried three times and each time I let the pharmacist know I was in immense pain, and if they just checked my profile they could see this is a regularly prescribed medication that I have taken for some time. After my third visit to plea with the pharmacist, I was told that I was harassing her and the police would be called! Just for trying to get my meds! These people are cold and heartless. For good health, go to Wal-Greens. Update: 2020- I know it's COVID -19 and all but why the hell would someone have to wait 1:27 minutes at the prescription drive thru? Isn't that why there are two Lines? Even when I sent a note asking for help through the air tube, and calling the pharmacy and being put on hold, I waited for nearly two hours for service. Unacceptable! I will be transferring my business. read more

We waited all day for a call for the RX. They don't answer the phone, so I couldn't find out what the hold up was. I called my neighborhood CVS. They looked up the RX and discovered that the insurance wouldn't pay the $450 cost. Why didn't I get a text from the pharmacy about that! My wonderful pharmacy tech applied a RX discount card and checked the price. Still over $300. We went to COSTCO and got it for $60. read more

said they'd have our order three hours later, ended up being two days later with no warning.

The absolute worst customer service. They have zero accuracy on prescription refills. I was overcharged.

Zero stars because this pharmacy is the worst. Why does an RX take 2 days!?!?! The people that work here are rude and have no idea what they are doing. Do these clowns not realize that people need meds because THEY ARE SICK? I guess not. This place is a GD dumpster fire. read more

ZERO stars. Worst customer service and just gets worse every day. More than 24 hours after Dr. sends RX, still not ready. They DO NOT answer the phone and it's the same story every time, "we're really busy" so HIRE more people!! You're across the street from a hospital!! BAD, bad management, can't even complain to them. How can they even operate like this? You get the text your RX is ready AFTER you pick it up. read more

Been on hold almost 30 minutes. Emergency Rx called in today (Sunday) by my doc at noon - 4pm, still not ready. An inhaler, you know - so I can breathe? I don't blame the staff really - they've always been as helpful as possible. I blame corporate - there are not enough people to handle the volume! And I'm held hostage to CVS by my insurance unless I want to pay $10000 out of pocket. Sometimes I do pay out of pocket when it's not worth a 30 minute wait just to pick it up when it's ready. read more

See all