Been to this location for vaccines located in their Minute Clinic. The team is very knowledgeable & courteous - huge fan of the clinic & also their virtual care option. Was a life saver when I was traveling & needed a virtual visit with NP, due to sinus infection. Great job CVS - Really appreciate all you do!! read more

The staff behind the counter of the pharmacy have been a joke for years now. Either they never seem to have a called in order or just love mimicking sloths. lf you try the drive-thru you've signed up for a service so slow, your cold will have run its entire course before vou reach the window. Literally the worst experience. This store is the McDonald's ice cream machine of pharmacies. read more

Worst CVS I've ever been to. Fady is the pharmacist and a real tool. Deliberately slow walks prescriptions while he ptretends to be doing

Don't waste your time, or money, on CVS Minute Clinic. I recently scheduled an appointment with George Silvosa. I told George that I had violent coughing spells, that kept me awake at night, and were impacting my ability to perform job related functions. George's solution, an over the counter allergy medication, a prescription nasal spray, and an antibiotic that I shouldn't take for 3 to 5 days if my cough does not improve. Since the visit, my cough has gotten worse. I'm actually coughing up blood now. So after paying CVS $85, and another $35 for medication, I will need to schedule another appointment to get a real exam. I'm cannot continue to lose sleep and have issues at work because I cannot stop coughing. read more

there is a Indian male doctor nurse practitioner in their who has horrible bedside manner and openly ridicules patients for being overweight, refusing to acknowledge that genetics does in weight loss read more

I was feeling under the weather (teacher) in the time of illnesses and sicknesses. Tested negative to covid, strep, rsv, etc, but was still given prescriptions from my doctor just to help ease the side effects of feeling awful. I went in this past Saturday and it took this specific location ONE WEEK to fill my prescriptions. These were not hard to grt prescriptions either....We will be doing business with Walgreens or some other location in the future. They take FOREVER with no communication and you're better off just doing business elsewhere. Get it together, CVS! read more

I went to print out a few photos. When they were ready, I approached the check out counter and they guy, his name tag said Jackson, was behind me and took his sweet time to go get me the photos to check out, even when I noticed that he clearly knew I was there for the photos. When he finally got there, he didn't say a word to me. I said "hi" he didn't reply, not even acknowledge me. He said the total and that's it. The receipt says my cashier was Kanaan, but his name tag said Jackson, maybe he has 2 names. I never leave reviews, good or bad...but I've never been treated this way before by a CVS employee.​ read more

First off they don't fill "high dollar" scripts without you approving it, which would be fine if they called or messaged, but they don't so you have to call but they also don't answer the phone so you can only leave messages. Second, I called to give them discount card info ahead so I could pick it up through the drive thru and they refused to take it over the phone. When I arrived, it was a fiasco of standing in line multiple times (I'm disabled and standing is painful) only for the pharmacist to tell me he didn't like my attitude and I could go elsewhere. Well frankly, I don't like their attitude either but my insurance requires I go to CVS. read more

Customer service is horrible at pharmacy. Two male techs were talking while working and didn't care if the customer were waiting in line until I have to call them. Wouldn't recommend this location unfortunately. read more

CVS pharmacy is the worst. Either they don't have your prescription ready, or closed for lunch or a huge line. I actually go to Walmart Pharmacy and they do an amazing job. I only go to CVS when I have to pick up for my daughter. read more

I'm not sure why this pharmacy gets such low ratings. I've been to waaay worse pharmacies, the Walgreens on 380 in Prosper is the worst ever!!! read more

I asked the pharmacist why they don't answer their phones. I quote her response, "We are too busy" She also suggested I use the CVS app for everything else. I explained to her that the app does not let you make all changes to your prescriptions and since they do not answer their phones, it makes it difficult to make a minor change on something that would have taken less time by phone. Therefore, creating more work for themselves since I can't call them and will not drive to tell them that some of the prescriptions they are trying to order, I will not be picking up. My doctor decided not to have me take the prescriptions anymore. They are causing more work for themselves by not being able to answer customer phone calls. It will not let me cancel the prescriptions on the app. read more

Update- 5 years later this is still the worst pharmacy. The pharmacist are horrible! Can someone please get Walgreens to set up shop near by so we can have a good pharmacy to get our prescriptions? read more

Many likely don't know that CVS was once called Consumer Value Store. Not really and "values" here as most items are far above that of their chief competitor. However, in a pinch, they are decent for the pharmacy services. Pharmacy tech today offered to look up coupons on his phone to save a little bit of cash. I was somewhat taken aback by the lock box that was secured with just a screw instead of a padlock. read more

CVS Pharmacy - Not very secure. - Pharmacy Near Me - Crossroads, Texas

See all

Absolute WORST customer service! It always takes atleast 45 min in the drive through...and most recently after waiting in that long line, I was told I needed to go inside to complete my order, which then took another 30 minutes. Im switching my RX to Walgreen's. Over and OUT CVS!!! AWFUL read more

Worst pharmacy staff I have ever seen. Unprofessional and rude I'm shocked this staff still has a job here.

Tried to call the pharmacy phone number several times this evening; absolutely no answer, not even an automated response saying the store is closed. I used the phone number on the prescription label, which is the same phone number that is listed on Yelp. Most of these pharmacies have a phone system that allows one to order a prescription renewal using their automated system, 24 hours a day. Not this one. read more

I never leave reviews but feel compelled as the service at this location is remarkably bad. They never have the actual prescription when they say they do and literally could care less when they tell you to just come back in 30 minutes. Then you do and they still don't have it. And they still don't care. Avoid this location at all costs! read more

Excessive waiting!!! I came in with plenty of time before their 1:30pm lunch. The nurse sat around in their clinic office for 15mins before lunch started and after their last appointment before mine. Then the nurse promptly left for lunch at 1:30pm. I was told to wait until 2:30, after lunch. When lunch time ended, the next patient was seen before me. When I stuck around, I was finally called in afterward. The scheduling was blamed by the nurse. That may be the root issue, but not every minute clinic has these problems. My appointment did not take 15mins and could easily have been fit in before lunch, had the effort been there. Instead, I had to wait around for another hour and a half. read more

Like walking into a pharmacy in a 3rd world country. They don't answer their phones -script always hours after promised. Staff is incredibly rude & uncaring read more

It's almost comical how annoyed the "customer service" is in the pharmacy. It very clear that these guys have no urgency and really don't want to be there. I have honestly not walked into pharmacy where the staff seems like they hate their jobs. This cvs also seems to be out of like just basic stock items and have a limited selection of diabetic supplies. I only use CVS for the convenience of the app and transferring my prescriptions around--- but truly the customer service at the Walmart pharmacy and Walgreens down the street is at the very least more pleasant. read more

The pharmacy staff here are great!!! Steven (the big guy with long hair) is extremely helpful and goes above and beyond to take care of customers and their RX needs. He helped us get online coupons when we were struggling with the process. They are always friendly and helpful. read more

Horrible Pharmacy. I can't get the simplest things I need. Other CVS have been able to accommodate, and I only go to this one because it was closer and now I'm regretting it. The customer service is horrible here. I am told there is no manager to speak to. Just horrible. read more

Waited for everyone in the pharmacy to finish their private conversation before they would help or acknowledge me. Today the system was down so it wasn't like they were busy..... read more

The pharmacy department is definitely one of the worst I've dealt with in answering telephone calls. I called today after being sick and needing a vital medication and was on hold for 40 minutes with no acknowledgement whatsoever! I then called the store to see if they could assist with getting me some help in the pharmacy, I was told there were 5 people working back there transferred back to pharmacy and was on hold for another 10 minutes!!! I then called back to speak with the store manager and was on hold for 5 minutes with no acknowledgement so I called the cvs corporate office. Really!!!!! My boyfriend then just drove there to get assistance instead of staying with me after heart surgery! Ridiculous...guess the 1 Star review is warranted!!!! read more

I hate cvs. Every time I go there it's always a different problem. The drive through takes forever. They don't have anywhere to sit if you're waiting for a prescription read more

I'm done with these clowns. This pharmacy is either out of what I need or they won't fill it for some reason. I even called ahead this time. read more

This is hands down the worst CVS Pharmacy, I have been going to this Pharmacy for about a year and i've pulled my last straw. The customer service is rude and confrontational. A bunch of hipster, millennial kids with a miserable B**ch manager to really set it all off. So terrible. I promise you, you will have some sort of issue at this Pharmacy. This is not a guess, this is an absolute fact. More specifically stay away from the Pharmacy manager, they are the worst of all of them. The Asian lady, didn't catch her name is on another level. No issue with the general store, but stay away from this Pharmacy at all costs. read more

The Crossroads, Texas CVS pharmacy team has the worst customer relation skills I've ever seen in a pharmacy! You can stand at the pickup counter for 10 mins and no one will acknowledge your presence. So, clear your throat to garner attention and someone will walk over, ask name, go get your script and never speak to you again. Not one word. They act like their customers have Ebola or something disgusting. On the other hand - the cashiers in the front of the store are always super friendly and helpful. THEY make continued use of this pharmacy location worthwhile. read more

I wouldn't use this pharmacy unless there was one closer or my insurance didn't make me use CVS. Nearest after this locale is Denton or Little Elm, both are a ways from me. Every single chronic script I have brought to this pharmacy has been delayed, mixed up (tablet vs capsule) and once told me a medication I had been taking for three months already didn't even exist!!! I had to physically go to my old Walgreens and bring back the Rx number for the CVS guy to find it in the computer. Apparently he wasn't allowed to call it in. Occasionally I'll also get a text saying my meds are ready, but when I go to pick them up they are not. Pharmacists are nice but everything gets mixed up and it's such a headache. Like I said, would not recommend unless no other choice. read more

Very poor service in Pharmacy dept. Has been for years-- I put up with it because it is the closet pharmacy to me. No more! Each time I call and ask no one knows the answer. Rude techs-- My husband was in a long line --finally got up to the window and tech said we are closing.. My husband told him, no! I have been waiting in line, you should wait on me. Guy was very rude. Husband went inside and complained. Many many, bad experiences here. We will now make the drive to LE Pharmacy. I am sure CVS does not care if they lose our business. Things need to change at this location!!! read more

In the year and a half that I've been using this CVS I have not once had my prescription be ready when they said that it would. When you ask to wait for a prescription they say it will take an hour, and even then an hour turns into two or three. You can set a pick up time, show up, and they don't start filling your medication until you show up to get it. I had a prescription called in 4 hours ago and have been here waiting to pick it up for 40 minutes while my sick baby screams. Ridiculous. Worst service ever. The store itself is clean and has great staff, so it's a shame that the pharmacy is so terrible. read more

Each person I have encountered in this store has been helpful, from the cashiers/clerks to the manager. *NOTE: I have not used the pharmacy here.* This store does not always have what I need, however, coming here to shop is generally pleasant and there is a pretty good range of items like personal care products (skin care, cosmetics, etc.) They are a little lacking in the home repairs section, which is not that surprising given that the store isn't huge. I've found some great deals of items on clearance and I can get in and out of this store quickly. read more

If I could give zero stars, I would..This cvs is consistently awful, inefficient, and slow. They never have things ready. I even called an HOUR before I went and they said "oooh sure, we are just wrapping it up. Just a few minutes." So an hour later, I went by. Not only did I sit in the right lane while 3 cars came and went in the left lane, once she finally got to me I had waited about 20 minutes only to find the pharmacist need to "verify something with the prescription"... It was just amoxicillin. Finally I got my prescription with a half hearted apology for the wait. It's every single time. They never text when something is ready and they tell me is ready when it's not all the time. It's annoying and the service in general is lazy and apathetic. Every time i have the unfortunate need to go by there, I remind myself to find a new pharmacy. read more

I have used this pharmacy for 3 years. I have used many pharmacies in the past, but this is the WORST. They never have mt prescriptions ready even after 48 hour waits and automated calls telling me to come get the medications. They always have reasons but no solutions. Complaints are ignored. Incorrect medications, half prescriptions and multiple trips. Do not use this pharmacy. It just is not worth it. I do not have the option of zero stars. read more

The only reason it gets a one is because I have to score it to write something. My scripts were supposed to be ready yesterday but life happened and I went today to get them. The car line was 10 deep so I went in where I was about 10 deep in line. When it was finally my turn only one script was ready even though I got the text message yesterday that both were waiting on me. When I asked what happened the glazed eyed person at the register just said"I don't know. We are still behind on scripts from a week ago. " once I get me other script it will be the last time I enter that store. read more

I am very sick. YESTERDAY CVS' system that receives medicine shut down. It has been over 24 hours, and nothing has changed. They are also not doing anything about it. Please please avoid this and all CVS'. This is not the first time this exact thing has happened at a different location. Go to Walgreens! read more

The Pharmacy customer service could be better. Pro: they're friendly, smile and use your name. Con: Slow. Waited 15 minutes before I was approached (in the store). During that time three cars pulled into the drive-up and were greeted and served. Seems someone is assigned to the drive-up, but not the pick-up desk inside. This is not the first time they've been very slow, but it's the only CVS in the area. Walmart is across 380 and I'd advise you to take your business there. read more

The pharmacy has terrible customer service. So rude! No interest in actually trying to provide good customer service.

It's not very often we need to wait for a script but when we needed that service today, we had to fight to get it provided. We were told an hour wait. You want us to sit in the store and wait an hour for you to get ONE simple prescription ready?! When you have someone who needs meds and is waiting on the pharmacy and needs to get home and in bed, that is too long. I complained to the manager who just said they will try. They amended their time frame from an hour to 30 minutes. It ended up taking about 40 minutes but I don't feel I should have to fight to get decent service. The pharmacy has consistently dropped it's standards in the last year or so that we've had to use it. We only changed due to preferred discounts through insurance. When we were at our old pharmacy, they never had us wait more than 20 minutes, and usually 10-15 and were well informed on the meds and seemed to genuinely care about us as patients and a customer to their business. This pharmacy seems to be too busy to stop and care about the patient and meeting the needs in a reasonable manner. I also find it highly inappropriate to see staff dressed in a thin t-shirt and leggings. Seems very unprofessional which is at least how they run the place at the moment. I truly hope they improve for everyone's sake here. read more