Apparently, my physician called in a total of four medications to treat my cold. When I went to…read morepick them up, I was given two medications. In a subsequent conversation with my physician's office, I learned that I should have received a third medication. I called Walgreens about it and learned it wasn't processed because my insurance didn't cover it. I said I'd pay for it without insurance and my husband picked it up. From my physician's patient portal, I learned that a fourth medication was called in. I called Walgreens about it and learned it wasn't processed because my insurance didn't cover it. I said I'd pay for it without insurance. Walgreens withheld TWO of my medications because they weren't covered by my insurance ~ and didn't let me know. Yet, I could easily and willingly pay for these medications without insurance. MY poor husband will now need to make a THIRD trip to Walgreens to pick up the fourth medication. I shouldn't have to repeatedly badger Walgreens to gain the full list of medications that my physician has determined I need to get over this messy miserable cold. Walgreens provides terrible service because they rely on an outdated and inept software system.

Picking up prescriptions from this Walgreens has become one of my least favorite things ever. The…read morepharmacy is always incredibly slow, and they just seem to struggle. The cashier has to look 2 or 3 places to find my order, ask the pharmacist, ask me again what my date of birth is, look it up again and then maybe, just maybe, I might get my medicine. It just always feels like such an ordeal and a crap shoot as to whether I'm actually going to get what I came in for.

Sooooooooooo slow!!!!!!! You'll get a message that your prescription is ready and you go in and…read morewait forever while the one receptionist deals with an edge case that takes forever! Argh!!!!

Do not get your passport photos made here! I walked in and specifically requested a digital photo…read more I was told I would get two paper photos and a digital one would be emailed to me. The paper photos looked fine - centered, the area around the white screen cropped so the background was pure white, head scaled to the correct size. Imagine my surprise when I received the email photo which was the BEFORE photo before the sizing and cropping! Of course the online passport service rejected that! I was told Walgreens always sent the original (what good would that do anyone for a passport photo?) and if I wanted a photo that matched the correctly formatted paper ones, I'd have to pay another $6 to get it on a memory stick! Very frustrating as my whole point was to get a usable digital photo - I had no need at all for the paper ones.

Sierra just helped out with a much needed last minute request. I could tell on the phone she was a…read morecaring professional. Thank you Sierra!

I went to another pharmacy for years, a very famous chain. Twice they refused to honor my Goodrx…read morecoupon. Then a friend told me about Harris Teeter pharmacy at Cotswold. I went over there and couldn't believe their prices - a fraction of what I was paying at the old place. Madison is the pharmacist I usually go to. She's very knowledgeable and very helpful. Switching my prescriptions was a breeze - with her help. Plus it's good to have someone at your pharmacy that you know by name and who recognizes you when you come in. It turns out they're all very good over there.

Typical pharmacy line. Always allow at least 30 minutes for any pick up. Minimum. Service is…read moreextremely slow.

Came here for some much-needed medication, hours online said 11 PM was the closing time, when we…read morearrived it was actually 10 with the hours posted outside, they really need to update this, extremely inconvenient.

Today I visited this store looking for an item I thought they might not have. They didn't do to…read moreease my grief, ha ha I bought one Easter candy at 70% off. When the cashier rung up the price she said it was 2.25. I pointed to the table with the Easter Candy a few feet away. I said this is supposed to be 70% off. She said you are supposed to tell me that. I bit my tongue. The things I wanted to say playing like a video in my head over and over. She fixed the sale but it held up the line now forming behind me. Was she not properly trained? Did she think I wouldn't notice and walk away? An 8 year old would've done a better job. Jeeze.

Store hours say this pharmacy is open until 9 PM, but they closed early at 8:08 PM with no notice…read moreor explanation. I went specifically to pick up my medication and was unable to do so because of this. Needless to say, closing early without warning is dangerous, as people depend on timely access to their medication. If hours are going to change, customers should be notified in advance.

Full-service CVS that is located in the Epicentre. They have everything that your more suburban CVS…read morehas short of a drive through. Cosmetics, personal care items, over-the-counter medications, a full service pharmacy, drinks and snacks, photo developing, all of that. On this particular visit, the pharmacist was polite and helpful. My order was rung up quickly and, dammit, on the way out I spotted some chocolate that I had to bring home for my wife. Self-checkout works great.

Subject: Patient Privacy Concern - CVS Pharmacy, Metropolitan Ave (Repeat Incidents 4/8/2026 &…read more6/25/2026) To the Pharmacy Manager / Privacy Officer, CVS Pharmacy - Metropolitan Ave I am writing to raise a concern about patient privacy practices at this location involving my husband, Jerry Canizares, a regular patient at this pharmacy. This is the second time this type of incident has occurred at this location. On June 25, 2026, I was picking up his post-surgery prescriptions when a pharmacist asked me, openly at the counter with many other customers in line, what the prescription was for, and then disclosed specific details about his medication allergy. This exchange was clearly audible to the many people waiting in line at the time. I expressed my concern about this in person at the time, but the issue was not resolved. A similar incident occurred previously at this same location on or around April 8, 2026, when his medical information was likewise discussed openly at the counter within earshot of other customers. Under the HIPAA Privacy Rule, pharmacies are required to implement reasonable safeguards to limit incidental disclosures of protected health information, including using discretion, lowered voices, or physical barriers when discussing patient information at the counter. Two separate incidents at the same location, both involving open discussion of diagnosis, prescription purpose, and allergy history in front of a full line of customers - with concern already raised in person after the most recent incident and not addressed - indicate this is not an isolated lapse but an ongoing pattern that falls outside what HIPAA considers an acceptable incidental disclosure. I am requesting that: 1. Staff at this location receive a reminder/refresher on HIPAA-compliant communication practices at the pharmacy counter. 2. The store consider physical or procedural changes (e.g., privacy line markers, lowered-voice policy) to prevent this from recurring. 3. I receive a written response confirming what steps will be taken. I would like to resolve this directly with the store and hope to hear back with a clear plan of action. If this is not addressed satisfactorily, I will be pursuing this further with CVS corporate compliance and the HHS Office for Civil Rights. Please treat this as a formal complaint for your records. I can be reached at 704-458-3327 or sandy.weaver@gmail.com to discuss further. Thank you for your attention to this matter. Sandy Weaver On behalf of Jerry Canizares

If I could give this Walgreens, zero stars I would. They will forget to refill your prescription…read moreand then look at you like you're crazy when you ask for it. Then they will proceed to tell you that it will take 30 minutes for something as simple as an inhaler. The lady at the window was rude and short with me and not understanding. She had an attitude when she gave me a prescription that I did not come for and when I asked for the original prescription she was rude and acted like they did not have anything else (which they did) I have been going to this Walgreens for three years and I will never come back. This was the last straw.

Wonderful place and the employees were very helpful to me! I will definitely be back there when…read moreI'm back there in The Fairview area.

Started off with a small issue but I got manger Rachel involved and everything was corrected !…read moreThanks so much and keep on keeping on!

I'm very much enjoying using this pharmacy. The prices are great, the staff is helpful and polite…read morewhich is a huge difference compared to my other pharmacies! They answer all my questions kindly. This goes a long way for me and I have been telling everyone about how much I love this place.