I believe this pharmacy is just woefully understaffed. I think the whole store must be understaffed. Super unresponsive cashier at pharmacy, people trying to pay for store items at pharmacy counter because they can't find the actual cvs employees. Sassy attitudes are not needed w sick folks trying to get scripts. I'd shop elsewhere in the future. This cvs is quite inept. read more

This store is the most poorly run establishment I have ever been too. I dropped off photos to be developed 4 months ago, they told me it would take 6-8 weeks I went in there 2 months ago to pick them up and they told me I never gave them photos and that they don't know where they are. Luckily, I had the receipt to prove to them I dropped them off, they said they would call and try to figure it out. 2 months later I ask what they did and they still have done nothing and lost tons of photos I had and were completely rude about it. Do not ever go here or give them business, they treat the customers terrible and screw you over and do nothing about it. If you have photos that you want to keep forever do not ever go here. read more

This place is a JOKE!!! I scheduled my RSV vaccine a week ago for today at 12:30PM. I arrived to be told they didn't have any vaccine. Sorry. I am 79 years old and came out in this heavy snow we had last night to get it. Not even a call to reschedule. The red bearded guy in the pharmacy was abrupt and rude. I certainly will never return and would never ever recommend them. read more

unfortunately, all the comments about poor service is true. The lines are long, the employees, atleast in pharmacy, is rather abrasive attitude. After waiting 90 minutes, longer than the 20 minutes they stated, i had to leave with out one of the prescriptions because my mother had a doctors appointment. Oh, after waiting 15 minutes in line, the cashier at the pharmacy refused to ring up retail purchases. That would have been another 30 minutes. So, we left with only the scripts. read more

CVS Pharmacy - wine selection - Drugstores Near Me - Bozeman, Montana

See all

This place is absolute garbage. I sat in the pharmacy pick up line since 120 because that's the only time I had available and every other time I came to the pharmacy they would not give me my prescription. This place is an absolute joke. Don't ever go here the lady looked me in my eyes as she closed the gate on me and said the pharmacy is closed even though they took 10 minutes for the guy in front of me And saw that I was sitting there absolutely disgusting read more

Meanest lady at the checkout counter made me feel so ashamed when asking for zyn packets (we don't do zyn here - we do "get em off"!!!) What an idea! Wish I woulda told that to my Dad 30 years ago - might've saved him from stage 4 lung cancer and me from being a hospice caregiver! Please think before saying such insensitive comments read more

Absolutely ridiculous. I was first in line waiting for them to open. I had to call my wife to let me know our insurance and as she was telling it to me, the pharmacist asked me to step inside while I get it. So I did. Keep in mind I got the insurance within 30 seconds. There were 18 people behind me in line. The pharmacist continued to serve one after the other while I waited and then proceeded to ask me to get back in line. I have now waited for 1 hour while originally being first in line. What a joke of customer service. I absolutely do not recommend this place. read more

If I could give zero stars, I would. While the people working at this CVS are nice enough, they are so stretched thin that you can't get any help. Currently, I am once again on hold on the phone trying to get help. 45 minutes later and I am still waiting. But showing up in person isn't much better. They even have signs warning of the long wait. How can you even operate a business like this. And, to top it off, their shelves are constantly bare. Common products are just not restocked. I thought "maybe Covid supply issues," but then I find the same exact product somewhere else. AVOID THIS PLACE. read more

I'm in from out of town for a five-day class and wasn't feeling well and needed cough medicine. I also needed a couple other things. I found a 24/7 CVS, and placed an order online for pick up. I got a confirmation of my order a little after 6 PM, and I got a notification to come pick up my order at 6:17 PM. When I drove across town to pick it up, the store was closed. There were signs on the door saying they were only open from 10 to 6. So apparently they were closed when they sent out those notifications. When I called in to cvs.com to complain two days later because I was not able to pick up my stuff, they gave me a big hassle about refunding my order because I used Apple Pay and they wanted the last four digits of the credit card number. Their records did not show the actual last four digits of the credit card number; it showed another number that I have no idea what it is. I called into cvs.com to file a complaint against the store. My suggestion is that if they cannot staff this location 24/7, they need to reduce the hours and make them consistent so people can rely on the store being open. Here I am two days later, with a sore throat. Since they say their hours are 10 to 6, and my class is 10 to 6, I haven't had an opportunity to deal with my sore throat. Avoid this location. It's not worth the hassle. read more

CVS Pharmacy - Apparently this is not an uncommon thing. So much for the 24/7 pharmacy... what a joke. - Drugstores Near Me - Bozeman, Montana

If I could give 0 stars I would. THEY DONT TAKE BCBS OF MT. I transferred my prescription here last week because they said it was in stock and now it's been out of stock and MIGHT be ready tonight at 10:00PM!! I'm beyond frustrated, they should've said no they don't have it in stock. I even signed up for text updates and haven't gotten any, I have to call for an update still. Don't transfer your meds here, I've NEVER had a good experience here. *they didn't tell me that they don't take my insurance --which is an extremely common insurance-- until after I waited a week for them to fill this. read more

came in here and got some jelly beans. got the job done. standard cvs. lady came to try and help with self check-out, which we appreciated. good job cvs. read more

CVS is back to providing good customer service. Yesterday we were at the self check and had a problem getting a coupon to work. An employee helped us resolve the problem and stayed with us until our transaction was completed. read more

We had a quasi- emergency involving an mis-dose of seizure medications. Thomas (bald) in the pharmacy (Bozeman CVS on 19th) took immediate interest and gave us feedback. He followed up after doing more in depth research and CALLED US BACK within the hour. We were out of town, called our own Dr. at St. Peter's Hospital in Helena Mt. and received NO CALL BACK (In spite of identifying our query as important). We felt very supported by THOMAS at CVS and felt he was very knowledgeabl. read more

We are from Out of State and my GF needed to fill a prescription. We contacted the doctors office and they faxed over the prescription around noon or so. At approximately 1700 we went to this CVS and inquired about the prescription. The pharmacy tech informed us that the medication was not available. We asked if there was another CVS and was told that this CVS was the only one in Bozeman. My GF who is a Pharmacy Tech from Texas began to search for another pharmacy. There was another pharmacy across the street at SafeWay. After pulling into the parking lot and talking with Safeway pharmacy. she received a call from CVS saying that the prescription was filled at the cost was $31. After talking with Safeway pharmacist, they had the medication for filling and the cost was only $2. Since we were already at Safeway now and the cost was must lower, she decided to have if filled there and ask the CVS tech to please fax across the street. The CVS tech was sort of rude and said that there were five people ahead of us and it would be awhile. The Safeway pharmacy also faxed a request for the prescription to be sent to Safeway. After calling twice to CVS and about 30 minutes, the request was faxed to Safeway. Safeway filled the prescription without any issues. However, regarding the CVS; very displeased with service and we see why they receive such a low rating from customers. This is saddening because I use CVS in Texas and elsewhere and have always received good service. read more

How does this pharmacy claim to be open 24 hrs but it most certainly is not open 24 hrs. Ridiculous makes me mad I won't shop here ever again because of this. read more

If I could give it zero stars I would. The pharmacy has serious staffing issues that corporate never seems to pay attention to or fix. It's always closing early or changing it's times without notice. So many people rely on their medications but can't get to them because of inconsistent staffing or open hours. The staff will literally shut the screens as there are people still in line. read more

Worst customer service ever. Hospital electronically submitted an anti-vomit prescription for my very sick kid and two hours later it still wasn't filled. So there I was with a puking kid (he's too young to leave home) in the store. I waited at least 30 more minutes to have them tell me they don't have the medication. The cashier was nearly unresponsive when I asked questions or inquired. A whole lotta no help. Do not go to CVS in Bozeman if you can help it. read more

This place sucks giraffe balls. Never come here, go to another pharmacy. Place is a joke and the people are no help what so ever. they do not care what your needs are, are rude, never answer their phone and will do everything they can NOT to help you!!! read more

Impossible to get a prescription refilled. I waited for over an hour in person and they didn't have enough pharmacy staff to fill an easy RX (just a birth control packet). Later, tried to call 3 separate times to get the RX transferred and was on hold for over 30 minutes, with no one ever answering the phone. Unfortunately, this CVS is so understaffed that they can't fill simple prescriptions or help you over the phone. I recommend using a different pharmacy entirely, go to the one in Safeway! read more

The pharmacy is terrible .... there were two pharmacists behind their monitors and they ignored me. After a few minutes, i pinched myself to make sure I wasn't invisible)..... I finally got a "be with you when I can" ..... when I didn't reply, they passed a comment between them about my rudeness. After 8 minutes one of them approached the counter. Whether they were short handed, didn't want to work on a Sunday or stressed in general ..... that's not my problem. We all have our job stresses and deal with it. read more

Very poor customer service at the pharmacy counter. Waiting for no reason. Dour staff.

If I could give negative stars, I would. I get that there is staffing shortages, but these guys aren't even trying. There is no 24 hour option in Bozeman. They have given up on answering the phone, and forget about using the drive through. They are absolutely ridiculous. Meanwhile when you do show up to drop off or pick up, there are several employees in the pharmacy standing around, not working. So any of the jump in to help the busy areas? No. The day this slimy corporation leaves Bozeman will be a good day. CVS - you're awful and I hope you close. read more

I'm traveling through and there the only CVS in town. Glad they took the time to get my prescription from the LV CVS and send my doctor a note for a refill. The place is real busy but there really efficient. read more

CVS Pharmacy - Pharmacy - Drugstores Near Me - Bozeman, Montana

The Pharmacy is woefully understaffed causing mistakes. It took 3 trips recently to get one prescription filled for a total of two hours and ten minutes of driving and waiting time. Their prices are outrageous. Consumers Report rating them second from the bottom in a survey read more

Rude staff, like extremely rude for no reason, every time I go into the pharmacy it's like they just came from kicking puppies in the back.

Every experience I've had here is awful. First, I come in deathly ill, having just left the Urgent Care down the street. They told me I had until 9pm to get my prescription from CVS, and that they were the only pharmacy open late. So, I got straight to CVS and get there at 8:13pm. The pharmacy is completely shut down, and the lady at the checkout rudely yells at me that the pharmacy is closed at 8pm, even though the website says 9pm. A few weeks later, I go to pick up my prescription. Not only does it take forever to get ready (like I was told to leave and come back) but they are missing half of my prescription that is - get this- COUGH SYRUP. How do you run out of cough syrup during flu season? Anyways, I'm pissed because something always goes wrong for me at CVS pharmacy. Like I just don't wanna be sick anymore bro. read more

Well, I've hit my limit with this store. I've been a customer here for several years and it's just been getting worse and worse. Like many other reviews, I've had to deal with extremely long wait times, appointments being cancelled without notice or explanation, being treated like a drug addict when I picked up just 1 order of oxi for a surgery after going there for years, and the service is horrible. I'm a patient person, I also work in the service industry so I get that people have bad days, but when it's every day you go in to pick up a refill? Yeah, that just means that the management of this place is making their staff miserable. They obviously don't want to be there, are so overworked that they can't get anything done, and clearly nobody up top gives a damn because with this many negative reviews, I'm shocked that nothing has changed in years! I originally started visiting this pharmacy because of the 24 hour availability (as someone who works night shift this is a huge deal!) but they haven't had 24 hour availability since before the pandemic. I get that it hit us all hard, but I expected to have consistent store hours by now. Yet it seemed like their posted hours always conveniently were changed every time I got over there. This store is clearly failing. And the kicker? I got so fed up with them that I decided to switch to another pharmacy. Called and had information faxed to them, and then after three days I hadn't heard anything. Called CVS to see if there was a problem, and they claimed they hadn't seen or heard of any fax about my info. Shocking, I know. Who could have predicted that? read more

AVOID THIS PHARMACY AT ALL COST FOLKS... I was sent a text confirming my prescription was ready this AM. I arrived promptly at 10AM (Opening Time), was the first person through the door, and was told the prescription was in fact, not filled, and it would be 10 minutes. No problem. Fast forward an hour later after being told to wait once again after politely inquiring once before at about minute 40, and was told my insurance rejected the prescription. Background. My Wife picked hers up four days ago after her fourth try at it, and there was no insurance issue, only their issue of never filling her prescription. Also, the ONLY reason we go to CVS is they are on our insurance plan, and we are required to use them. Anyway, the lady behind the counter then tells me there are several people in front of me, and they were working on it... I pointed out politely that I was the first one in line and was told there would be a 10 minute wait. She proceeded to tell me to "calm down Sir". Very nice approach to customer service. These folks are definitely bottom of the barrel, and should be ashamed that folks in need count on them.... BEWARE read more

Absolutely the WORST customer service I have ever experienced. Tried to call 3 different times and was kept on hold for an hour before I gave up. In-store service is just as bad. Avoid this pharmacy if you can. I even read more

A drug store is probably the last type of establishment I'd consider reviewing, but I had such a nice, positive experience here I think it's worth doing. I had an online coupon for something that would be picked up in the store. I had major issues with it and wasted way too much time with the 800# CVS people as well as the company behind the coupon. So I called the store where I'd pick up the order. Manager (I believe) Kurt was amazing. I started detailing my long trail of frustration. He immediately resolved the issue for me, telling me he'd fix it so I'd be charged exactly as I should be with the coupon, ending all my frustration. Then when I went to the store to pick up the item, the very nice young woman (I did not catch her name unfortunately) said, "Hmmm, I can't figure how to ring this up" (since the price would not be what showed on the item). I anticipated a long wait while she called the manager or something but stayed silent. She then immediately said with a smile, "Here, take it!" and I happily left with my item. That was my first trip to that store but it won't be my last. What nice, caring, customer-oriented employees! read more

I would definitely not recommend coming here. Very understaffed and the staff aren't friendly and seem miserable. I've had issues for the past few years with filling prescriptions, and have called them in ahead of time, just to get there and find out they aren't ready. The wait times are very long, which is definitely due to the staffing shortage, but if you do come here, plan some extra time. The online system is overbooking Covid-19 vaccine appointments and so they canceled my appointment the day before with no explanation. I rebooked the appointment and was able to get it, but there was only one nurse working. She was absolutely amazing and very friendly, but it was evident she wasn't being treated well there and was doing all of the vaccines by herself. I'm not sure if it's immediate management or the corporation, but these employees clearly aren't being treated with respect. read more

This place needs new management or to be shut down. They are never staffed, they have canceled my vaccination appointment 4 times, and can't even answer the phone. It's constantly not stocked with simple items. Ridiculous read more

This pharmacy at the CVS in Bozeman is appalling incompetent. I have been a loyal CVS customer for 20 years in another town, but because of the bullying, rude, and arrogant behavior of the pharmacist, I will never shop in that store again. He has refused to let me use a coupon in the drive through, which would have saved me over a $100.00; told me my physician was wrong about my being allergic to a medication; and quizzed me about why I was taking certain drug. When I asked why all the questions, he told me it was his job to make sure I was taking the "right" medication. I have been taking that same medication for over 20 years and never has any other CVS pharmacist questioned my doctor's judgement. I'm tired of the harassment and rudeness. read more

Much like other reviewers, I would give CVS Bozeman a HUGE ZERO. I have experienced so many negatives with CVS in general & this location in particular. I have had 2 prescriptions inadvertently sent to Bozeman location which makes it impossible to fill in another state using my BCBS insurance. I have spent many hours on hold with this location & even driven to a local CVS only to be told I must speak to CVS Bozeman. I live in another state. NO ONE ANSWERS THE PHONE. The only solution was to finally call CVS Corporate & be on hold with them. If only the bloody app had a cancel script button, or, God forbid, someone answered the phone. read more

Literally go to any other pharmacy. Even when an Rx gets sent over they won't fill it until you ask them to. But you can't call to ask because they never answer the phone. So the only option is to go in and ask them to fill then wait 25 plus minutes or come back the next day. I feel bad for everyone working there, get them some help CVS! read more

Horrible pharmacy. I watched the person filling prescriptions use her fingers on all of the pills as she filled multiple prescriptions for people. SO GROSS. How is this sanitary or legal?!! read more

First and last time I come here. The line is ridiculous. Give me a break. Who has a half hour to waste standing in line. Not me. Hire more help. read more

Would give negative stars if I could. I have never been treated so poorly by not only one but two staff members at this pharmacy. I was doing a prescription transfer from another state and the two young men absolutely refused to help me or answer any questions I had. They were so rude that I actually walked out in tears! After collecting myself I went back in and asked for Cheryl the pharmacist ,who was kind and understanding and actually would let me speak. She took care of me right away and apologized for the employees poor behavior, which I know is not her fault. If it wasn't for her I don't think I would have gotten my daughters medication. So thank you Cheryl for being a kind, genuine person. Don't know how the other jackass's even still have a job there! read more

This is hands down THE worst CVS location. They NEVER answer their phones, the drive thru is open maybe once a week. This blonde older pharmacist is super ignorant and rude. They argue with you about everything. Just shut down. Put walgreens in or something. What an embarrassment. read more

My daughter, who just turned 18, tried to refill a prescription. The man who was helping her was very rude and not helpful at all. Although, I'm sure the staff is overworked and overwhelmed, there is no reason to be rude when you are in the customer service industry. Try to do better. read more