This is a pretty good sized location. I went in there to…read morepick up a few odds and ends and I noticed that the store was well stocked with all of the products very neatly faced and organized on the shelves. It was fairly busy in the store which is not a surprise since it is located in a very busy area. The store seemed very well kept up and maintained. The price checker and coupon machines were up and running properly and the machines are a very nice convenience to have. The store clerks all seemed busy stocking shelves, assisting customers, cleaning and so forth. There was a decent sized line at the cash registers but the cashier did a good job cashing everyone out at a quick pace. There is also a self checkout option at this location for anyone who prefers to use the self checkout. Very positive experience here.

This CVS CONSISTENTLY has the most aggressive staff of any CVS I've ever entered. Actually, it's…read morethe most aggressive staff of any store in which I've ever shopped. NOONE was at the registers. A staff member called out, to no one, in particular, to ask if anyone was at the registers. I verbally confirmed that there were not. Then, I was blindsided from behind by a staff member, a large, intimidating man, snapping at me from the self checkout, "you don't SEE me?!?" Yes, I saw you, doing your job and helping people self check out. That doesn't help any of us waiting in the long line at the registers! The woman who finally waited on me was In no better mood, muttering under her breath, "Jesus Christ..." and other unintelligible words of anger. She hissed, asking me if I had a CVS card, and I said yes... Waiting for my next instructions. This infuriated her as she swung her arm at me to point at the small screen in front of me. No words, just quiet anger. I was passed intimidated and slightly scared at this point. So, I very timidly asked her to apply my coupons, which just frustrated her even more. How is any of this behavior good for business? Do any managers actually check on the employees? If so, CVS needs to check on their managers. THE DEAL: unless you're ready for angry, hostile staff in your face, don't come here!

This CVS is great for where it is. It is right by the HI Boston Hostel and has all the essentials…read moreall in one place. They have one gallon sized water as well as 1.5 liter water bottles when I went back in late September 2021. They also have ready-made sandwiches near the front of the store in the refrigerators. I also saw that they had the tuna kits with crackers and mayo in one of the aisles. I'd highly recommend this place if you're staying nearby and need to get something quick. They're open until 11PM while most other stores closed pretty early nearby. Not sure about parking because it was walking distance from the Hostel.

This particular store was right down the street from my hotel. I unfortunately forgot my first aid…read moreitems for my foot and I know from past events that I will need. Thankfully I didnt have far to walk. Fast service.

Truly the best pharmacy to exist! Every time a dr calls in a prescription, they have it filled…read morewithin 20min. Staff is friendly and they seem to know everyone in the neighborhoods name! If they don't have something in store they go out of their way to see if they can order it.

This enchanted drugstore has stolen my heart. I've lived in beacon hill for 3 years now and have…read moremade the regrettable choice of never stepping foot in this store before last weekend. I've already transferred my prescriptions from CVS to Garys. Not only were all the workers exceptionally pleasant, every customer was just as nice! I was given great advice from the 'front of house' employee from makeup, to hair brushes, to oils. The other worker doing pharmacy was just as nice! I found eyeliner my mom used to wear from 1999-2005 that I haven't been able to find for years. It was like $4. I've also gone through maybe 20 hair brushes in the past year because they all sucked. The lady recommended a particular brush for my hair type and it's exactly what I've been looking for (and it was only like 14$). Just such good vibes. Old school. I want to go back to just hangout, but I won't because that's weird. Protect this place at all costs!!!

I've been to this pharmacy a few times before and it has always been good, but today I worked with…read morea red headed person (i believe his name was Jason) and he was incredible. I was in and out so quickly, the definition of efficient and professional. I really appreciated this great service, someone who is focused on their job and mindful of people's time. Thank you Jason! After reading some reviews, it's clear the pharmacy team is a real strength of this store. I hope the company sees how much value the pharmacy brings with its incredible customer service.

It's okay. On one occasion an employee was a bit short with me and directly referred me to the…read morecheck-out counter on the other end of the store. Another employee had no idea what I was referring to when I asked about return bottle deposits, but they called over a manager and I was helped.

Friendly and helpful. Unlike the large chains, they treat you like a person, not a commodity.read more

I just talked to The owner Xiaoyan Qin who purportedly according to what is publicized is concerned…read moreabout customer service. That statement is the furthest from the truth. I called her to ask about when Union Pharmacy would be receiving the Moderna mFlusiva. Her regular staff did not know. I left several messages from September 3rd to today, the ninth. The last message I left was this morning when she was in a meeting. There was never a call back until I caught her this afternoon. She flippantly said she never received a message and that her staff would know the answers anyway. That was not true. They did not. When I stated to read off the dates recorded on my phone, she hung up on me. It was not accidental. There was no callback.

I walked in the door at 1:28 and got in line, to pick up my prescription. At 1:30 on the dot, the…read morepharmacy associate told me I had to come back at 2 o'clock because they were closing for lunch. They refuse to even hand you your prescription before they go to lunch!?! THE DEAL: CVS is a corporation whose employees act as if they do not care at all about their customers!

CVS on Columbus Avenue in Boston has a clearly posted "Service Animals Only" policy, yet it is…read moreroutinely ignored. People bring pets into the store all day long, and staff does nothing to enforce their own signage. I have a documented allergy to dogs and rely on posted policies to safely enter public spaces. On dozens of occasions, I have had to leave the store because pets were present. This is not an isolated incident, and staff is fully aware that non service animals are regularly allowed inside. When I called the store to raise the issue, no corrective action was taken. I was given excuses rather than solutions, and the behavior continues unchanged. Posting a policy while refusing to enforce it puts customers with allergies and disabilities at risk. If CVS chooses not to enforce its own rules, the signage should be removed so customers can make informed decisions before entering.

Sofia the runs the store she makes sute You get your medication she goes the extra Mile. Always a…read moresmile on her face. She runs a tight ship but very fair. Her store is clean. She needs a Big raise. Everytime i see her she brightens up My day. She's very Smart. Quick on her feet. She is also very fit healthy. She could run 5 stores at once. Her staff Is very Nice always very Nice. Thanks Sofía for making the city of Boston a little better and going that extra Mile for the little people.

Terrible location. Small, cluttered, messy and hard to find things... all with a man who doesn't…read morewant to be working there or answering any customer questions because it's small, cluttered and they can't find things. Self checkout machines don't work. You have to rescan the same item like 6x for it to register, then it double charges you, yells at you for not putting it in the bag immediately, and the same man with a frown comes over and is forced to do his job. I only stop here when a necessity.

Conveniently placed building but the inside isn't anything special. They did have some cute…read moreAmerican Flag Umbrellas if you're looking for a fun souvenir (or need to get out from the rain). Newbury St is just a nice place to be!

This store is pretty great. The staff are helpful and the store is fully stocked. Pharmacy was able…read moreto fill the script pretty quickly too. No issues here.

Gotta promise you right now I will never be asking for permission to get a slim Jim. To Walgreens…read moreit is. Everything is under lock and key for food and cosmetics/even shampoo The allergy meds are cards you have to redeem at the pharmacy which takes a 2 hour lunch from noon to 2 and not even the store manager can get me a Zyrtec?? Beyond awful spot

Staying at Omni right around corner for wedding. Every…read moresingle thing I needed was locked up. I understand people here like this, I'll never step foot in another. Don't forget the bag charge either.

I was told by my doctor to try and switch to BILH /BIDMC Pharmacy from CVS. I used CVS for years…read more I have memory issues and have trouble remembering to call in Meds. CVS for years sent me reminders through text and email that it was time to put in for meds each month. BILH did give texts for two months after that nothing. I talked to a pharmacist that told me they hear that all the time. Well this didnt help me. I have memory issues and forgot, I had to call in 2 weeks later and put in another delivery. On the App there is no way to ask to get notifications, apparently the notifications are broken. They dont do Auto refills on my medication. So now not sure if they will refill it in 2 weeks or im screwed with my insurance. The Pharmacist at BILH suggested i use CVS who is better at notifying customers. wow.... Think i just might

Efficient, fast deliver at home. Ask me if need more information about my prescription.read more