Sophia needs customer service training NOW If a patient is…read morecalling for their medications, clearly they need their medication. To be rude, snarky and disgusting in the morning because you all failed to order the correct quantity and follow up on any additional quantities that were needing to be ordered is not the fault of the patient. Your job is to order the drugs as needed Ensure that you have enough to fill your orders and update the system so that way your patient can receive them. That is not what is happening that is not acceptable. No one should have to wait 2+ weeks to receive medication. If there was an issue with the manufacturers distribution, some form of communication should've been relate to the patient or you all should've been working with. Your local network of stores to obtain the additional quantities needed to fill these orders. Especially for a restrictive drug. To be so disregarding of the patient's need for their medication and the length of time waiting for medication is just disgusting. If Sophia cannot provide the level of service that is expected from a Walgreens associate then maybe she should not be one.

PAINKILLER OTC This…read moreWalgreens is likely to exacerbate the headache you (probably) already have. My wife chose this drugstore as our primary pharmacy, mainly because it's convenient for us on Lily Cache in Bolingbrook (as a bonus, there's a Buona Beef directly across Weber Rd, so I usually dip in for a sandwich after picking up her prescription). I'd estimate one of us stops here every 3 weeks, so we're fairly frequent flyers. We recently encountered an issue where they processed my wife's prescription incorrectly. Instead of giving her 90 pills for 30 days (@3/day), they gave her 30 pills total believing it to be 1/day. I have to think there are instructions clearly printed on the label--because y'know, MEDICINE--so someone working here wasn't paying attention. After bouncing back and forth with phonecalls, one woman eventually apologized for the oversight of a coworker and vowed to fix it, which they did. Over the last few months my wife's made some friends over in pharmacy pickup, and they've been kind to her and helpful for the most part (excluding the one lady who bungled the 'scrip). I, on the other hand, am given a chilly reception any time I walk in. The associates at checkout barely engage in eye contact or return pleasant small talk, hardly ever doling out a 'thanks' or 'have a nice day'. On the last trip, the guy bagged my snacks and rang me up without saying a word. I might as well be a leper. * TL;DR * Pickup ya meds, grab a snack, and bounce. There's not much else here worth lingering for. It's a shame this Walgreens doesn't have a liquor aisle (wah wah), since a wall fridge with cold beer would've definitely bumped them up a star, at least. The customer service has been generally poor across 5-10 visits; messing up an important prescription for medication seals their lamentable fate.

I have been working with Kwik for several months! Each time I have gone in, they have been…read morewonderful! The Homerglen location is 5 minutes from my house in lemont. The pharmacist is amazing at answering questions, working with variety of my providers, and communicating with me. They make it easy and quick! Even with medication shortages, they have been successful at getting it for me! I highly recommend them. We are lucky to have them in our community! It worth a shot to take a chance on them! A lemont resident! Cristy C!

Always have what we need, or able to locate it for us. Very kind and patient staff, prices are…read morereasonable.

Westmont Pharmacy is the place to go for medical needs. I have made several purchases there. The…read morestaff is helpful as well as knowledgeable of their products.

Excellent customer service. I recommend this pharmacy to family, neighbors, friends, and all!…read more After all, what counts more than being treated very well when your shopping ;0)

Fast, personal service! The pharmacist is knowledgeable, patient and caring. I've been coming to…read morethis pharmacy for years and greatly prefer the personal service you receive here over the bigger chains.

Pharmacist took time to talk to me about the RX and showed a real interest in me as opposed to a…read morebigger pharmacy. very welcoming and store is immaculate. Definitely getting more business from me.

The experience of going to a locally owned pharmacy, rather than a chain, is very different! I came…read morein for the covid omicron booster shot. The scheduling was straightforward, with a lot of open slots, everyone was masked, the pharmacist was able to take me right away, and afterwards gave great advice on minimizing side-effects.

Customer service is horrid. I came in for detergent and stepped up to the counter where there was…read morean employee who looked at me but just ignored me. I waited for an acknowledgment or a simple greeting and nothing. Until another worker said they'll take me in another register. Ridiculous. At this point Walgreens should invest in self checkout lines and cut employees who drag down their customer service scores.

I am giving this Walgreens 5 stars because of Trace. I called, an actual a phone call, and Trace…read moreanswered. I needed a specific item and she was able to get it for me. Back story, I used DoorDash to pick up the item. They could not find it... I called the store, while the shopper was shopping. Trace found the item, that the shopper could not, and brought it to the register. Thank you so much for your help and kindness, Trace.

Needed some "special socks" because I'm special and got a prescription to go here!…read more Friendly staff and my gosh do they sell EVERYTHING medical for home use. Pretty large spot and tons of display items! Takes insurance and was in and out in no time! Masks are still required as of Jan/23 so don't forget yours at home!!

We've been so blessed by being customers here. They are absolutely amazing people…read more They know us by name. They organize my mom's extensive set of medications and make sure there aren't issues and provide monthly packets so we don't have to do the sorting with a jillion pill bottles. They'll call us to remind us about pickups and treat us like old friends when we come into the store. They run a business like those that you see in small towns in old movies. The ones you wish were real. Fantastic people. Worth transferring your business there.

The store was ok not much experience there. BUT THE PHARMACY!!! Horrible horrible service. The tech…read moresaw me waiting in line for 30 minutes! and a new person shows up and "signs in" (which I didn't do because I was not picking up a prescription) and calls him before me. I said absolutely not I've been waiting for 30 minutes. I always get insulin from another Walgreens in Chicago. But the pen needles I get from ANY Walgreens. A pharmacy tech told me it was cheaper than the prescribed ones. And she said she couldn't sell them because they're not allowed. Before this she took ALL my information name dob address phone # when I told her I don't have a prescription to pick up. Very condescending and rude.

Avoid at all costs. Pharmacist is condescending and rude. Manager is so afraid of her he doesn't…read moredo right by the customers even when it is to get a patient what they need. If you get your prescriptions here transfer now. When your ego is worth more than a patients health it's sad. Could you imagine going in for an emergency treatment but not be provided meds until over two days later?!? Great job guys! You took an oath to do no harm. I see the employee gave herself and the pharmacy a 5 star rating on Yelp as well. This is not allowed and I reported her.