This pharmacy has really gone down hill over the last few years, but my experience to day takes the cake. I went to pick up a very important life affecting medication. My Dr noted on the script not to fill with 2 very specific brands of Generics which actually make my situation worse. Well they filled it with the worst of these two. I talked to the pharmacist and he basically told me he has to except what comes from the warehouse and there was nothing he could do Which I find difficult to believe. He then told me I was going have to find a new pharmacy. I was not rude in anyway but really not happy. Now I need to jump though hoops to find a new pharmacy and have my Dr send the script there. This is a medication I require daily but can not pick until 30 days have past. So hopefully I will not be hospitalized or worse before I can make it happen. read more

People are soooo friendly here! I could not find Jack squat as I'd never been here before but it's a great location with lots of parking. Prices were sooo much better than Canadian prices so I grabbed up what I could. (Packing/ weight/luggage issues) I'd come here regularly if I was lucky enough to live here. read more

A lot better service at this pharmacy I am a really flexible person so I understand they got hit hard when rite aid closed . But they are doing a great job handling it now. read more

CVS Pharmacy - Drugstores Near Me - ARROYO GRANDE, California

Very poor service. Changing from Riteaid was a nightmare. They are not customer oriented.

The people at cvs pharmacy in A.G. have really left a positive impression on me. After the rite aid shut down they were inundated with new customers and I imagine thousands of new prescriptions to deal with. Despite this huge change they are able to keep cool and deal with every customer's needs..professionally; no matter how rude the customer is being. (Props to them) I know they are working as fast as their computer systems will let them. I have never gone to a pharmacy where the dr puts a prescription order in and it's ready within 10-20 minutes or less. Of course this depends on availability but so far I have been lucky enough to experience exceptional service here. I hope other people will take the time to recognize their efficiency. I know I greatly appreciate it! read more

5 stars for MARY, Dave, Avery, Diana, and the rest of the crew! I appreciate the excellent care that you provide to so many people in this community! Now, although I am a fairly young woman, I have had my fair share of pulmonary issues over the years that have required acute and chronic medication regimens. As a result, I have been a frequent CVS customer in the various cities in which I have lived over the years. Let me just say, the wonderful staff at this particular CVS deserve special accolades for the fine care that they provide their patients/customers. I can only imagine how busy and oftentimes overworked/understaffed pharmacy staff are, yet Mary, Dave, Avery, Diana et al greet every patient with kindness, respect, and dignity. Unfortunately, I have seen people treat them roughly at times, and it has always been amazing to see how they navigate these complexities with a professional and empathetic hand. Thank you all! You work a very difficult job, and you are very much appreciated in this community! read more

The hospital should have called my discharge Rx's and did not. Having a difficult time getting them transferred now. Try to get anyone to help. Very daunting situation. read more

Thank you CVS AG Pharmacy for adding an "express lane" for those using the prescription pick up barcode in the app. It shortened the time I spent in line the other day; as there were only 3 people in that line versus 6 in the other line. Genius idea! Previous Rite Aid Customer read more

I don't use this often but, I visit town pretty regularly for my family! Rite aid was my absolute go to but we all know what happened anyway! My son takes medication that's pretty important and Avery was such a big help at Rite Aid it was FANTASTIC seeing him at CVS!!!! I got exactly what I needed and the whole team seemed to get along, big smiles from all the clerks and the techs just all looked so happy. It made me feel so much better! There was a long line but that's only to be expected with the Rite Aid situation. They showed me the barcode and it definitely looked like efforts were being taken to resolve the long wait times!! ‍ free snacks and a priority lane!! Carmen was also the clerk who rung me out and she was joking with me!!! Just good attitudes all around!! Keep it up read more

Not CVS pharmacy fault but when rite aid went out, all the people came here or got transferred to this one. Line is ridiculously long

I had my prescription at Walmart but had to switch to CVS because of my insurance. So I called CVS to give them All of the information. Insurance card, doctors name, ect...I used to run several drug stores and I know they're busy so I gave them almost a week to fill it. I get there and nothing was done. I asked the technician and the pharmacist if there was anything I needed to do, like call the doctor, call Walmart for the transfer. They said no we have all we need. So almost a week goes by and no call or anything so I go to the store to pick up my refill. It's not ready and they didn't call me to let me know there was an issue. So they had me talk to a pharmacist and I explained the situation, he told me there was nothing transferred. I think he realized that he was the one that talked to me on the phone and said he had everything they needed. They just didn't bother to call Walmart to get it transferred. I tried explaining more to him and he said, I heard enough. I'm like ok, let me talk to the pharmacy manager. The pharmacy manager was very professional. I explained the situation and he took down all of my information. Within three minutes if leaving there he called me back and said Walmart was transferring my prescription. He said it will be ready as soon as they transfer it. So what happened the rest of the week??? read more

Honestly the Rite Aid sent me to CVS!CVS IS HORRIBLE THE PHARMACY IS RIDICULOUS! The lines are so bad they don't know what they are doing I found a wonderful mail pharmacy! read more

Improve appearance of products, better supply of merchandise and cleaner floors and shelves. Improve on customer service.

Lauren is the best pharmacist ever so helpful and kind. She deserves a huge bonus and raise!!!

The pharmacy at this location really really concerns me. I was scheduled for my 2nd shingles vaccination there & had already had my 1st one at CVS. The pharmacist didn't check the records & see it was my second, so assumed it was my first. He also automatically scheduled me for a 2nd one (date/time scheduled in system w/o checking with me 1st) even after I had corrected him & told him that one was my 2nd. The pharmacist also tried to push vaccines on me that I didn't need (e.g., RSV when I'm not old, fat, diabetic, or immunocompromised). He pushed the hepatitis vaccine on me. I assumed it was hepatitis A, the one that I could actually benefit from preventing ppl from getting sick from contaminated food, & asked if I already got it back in 2007, if I would already be due for it. He said yes, & gave me a hepatitis shot. However, afterward, I looked at my records & saw that he actually gave me a hepatitis B shot, which is not applicable to me as I am not an IV drug user & do not sleep around (in long term committed relationship for yrs). Then, I looked online & saw that hepatitis A vaccination usually lasts a lifetime or 20-30 yrs minimum. So, this incompetent, unethical pharmacist pushed a vaccine on me that I absolutely didn't need. I will never get vaccines at this pharmacy again or ever trust it. NEVER. I am a firm believer in & supporter of vaccinations & their benefits. However, I really recommend that people research the vaccinations that pharmacist at this specific CVS location pushes as they may be pushing vaccinations on you that you do not need at all or you may not be due for for decades. read more

I want to show appreciation to a tech, Michelle! She is amazing and is very knowledgeable! She knows what she is talking about and keeps customers like me happy! She always has a smile on her face no matter how busy the pharmacy is! Truly a hard working person! The world needs more technicians like Michelle!! read more

Just wanted to give a big shoutout to Roberto or Humberto, not to sure, it's either or. We had the best customer service from this dude he made me feel that he was not annoyed by my questions, which is rare. When you are dealing with life altering conditions, there is a lack of empathy if noticed in this field. I thing we should celebrate people who bring an awesome ray of sunshine to our overwhelming situations that occur in life! Also all their staff is awesome read more

Horrible horrible customer service especially at the pharmacy. Will never go back after counter person chatted coworker up with 5 people in line only to tell me no Covid shot available (I had an appointment for one) Awful read more

I went in around 9:15PM on a Friday night--they close at 10:00PM. There was an employee up front finishing with a customer as I entered, not really paying attention to them. Did my shopping (Ensure, Vitamin C, & sore throat spay) and walked back up to the front to check out. Nobody around. In a normal level voice say "Hello? Hello?!?" Nothing. Look around store; no customers, no employees, nothing. It was starting to get very foggy outside and I thought "Is this it? Is this the start of the zombie apocalypse?" Say in a much louder voice, "HELLO!" The self checkout terminals were closed so that wasn't an option. Dismissed the notion of just leaving a guesstimate of how much it would be on the register & walking out--I was paying cash, so that was an option. Finally a slightly frazzled bespectacled towheaded young man came out from the back doors, and apologized because he had to take out the trash. He was very friendly and helpful, but it seemed like he was all alone there. CVS needs to spend the money and make certain there's always at least one employee in the main shopping area. I'm slightly exaggerating, how long it took, but for at least four or five minutes I really could have done anything at all that I wanted to do inside that store. As I say, the blonde gentleman with glasses was extremely polite and helpful. I would be leaving a one-star rating if it weren't for him. But if he is there alone, CVS needs to double his pay because he's doing the work of two people. Oh, and there was also a problem with the Internet connection so he was having trouble scanning my items, but that's not really his fault or CVS's--Spectrum goes out all the time around here. read more

Awful place. Dirty exterior. I am forced to use CVS by my health insurance. It's shocking how bad the place is. Gross.

I wrote a review about this pharmacy about a year or two ago. I rarely go into the place because I get my scripts through the mail. I was in there last week to have a prescription filled and I want to report that they continue with the same incompetent work as always. I told them the prescription was transferred by IngenioRX to them for a 30-day overide because I ran out. First, they couldn't find the prescription, then they found it but weren't sure. Then they were sure. The most amazing part was that they didn't know that IngenioRX was the mail-order prescription plan used by Anthem Blue Cross. CVS fills the Ingenio prescriptions for Anthem. I was walking around the store while I was waiting. They have these bright yellow tags under half of the merchandise in the store. The tags have different messages like "expires on X date" 2 for one must buy two" and lots of small print. I felt sorry for the stuff that didn't get tags. Maybe they'll get tags when the other tags are expired. I gave them two stars because after making me crazy they filled the script in10 minutes and on the way out the door the store manager made what was apparently a nice remark that I couldn't understand. He didn't know about the pharmacy incident. read more

Michael in the pharmacy was more than helpful Made my life much easier, scheduling a flu shot and vaccination read more

Made an online vaccine appt for Sunday, 11am. Got here before my appt, and then had to wait 57 min BEFORE finally getting the vaccine. The pharmacist didn't even show up until appx. 11:30am, and then took three others who had 11am appointments. It wasn't until I raised my voice about waiting since 11am, that he finally paid attention to me. He said there had been a lot of shots that day, but I knew none had come in I since I had entered at 10:55am. I even received a text WHILE I was finally getting my vaccine telling me they had to cancel my appointment!! This lack of customer service was truly pathetic. Do much, much better!!! read more

CVS Pharmacy - Text from CVS. - Drugstores Near Me - ARROYO GRANDE, California

WOW, now I know why this business gets 1.5 Stars. High prices are one thing but lump in rude employees and probably the dirtiest retail outlet I've ever visited. Sad read more

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Wonderful drive thru service. The pharmacist was kind and even empathetic. That's gold. Thank you, Angelic!! read more

CVS Pharmacy - a receipt and a calculator - Drugstores Near Me - ARROYO GRANDE, California

One star is one too many. This is the worst CVS pharmacy I've ever used. Will be changing as soon as my new insurance cards come in. After being strung along for an entire week while my prescription "processed" they confessed that that dosage would probably not ever come in and asked me to change the dose with my doctor to one they had in stock. After doing so, I came back to be told "two more days". When I told them it had already been over a week, they told me "this one just came in" ‍ read more

All the ladies at this pharmacy were so helpful!! The pharmacist who gave me my flu and Covid vaccine was so knowledgeable and really helped me find how to get me a good deal without insurance! Thank you to the team here!! You guys took a weight off my shoulders! read more

Went to pharmacy today to pickup and the pharmacy tech was unkind. Then she held me to wait for gods gift to pharmacist and call out that They needed to consult on medicine that I have been on for 3 yrs and I waited for 11 minutes while they chatted together and as people walk to them while I am waiting. So I waived at the female pharmacist to assist and she was rude to say - yes we know but we are busy can u wait - I retorted you want me to wait another 10 minutes. Then the pharma tech asked the other pharmacist could he see me. Waited a few minutes came over with - sorry we are busy. They were both arrogant and to add insult to injury - customers always wait in line and the staff tends to close their line to go on breaks. We have been with CVS about 20 yrs and it's time to change due to their arrogance - and lack of care for their customers. read more

Terrible. They close for lunch hours. Why can't they take turns on their lunch break and keep the pharmacy open? Third world mentality.

Pharmacy is fine - typical CVS like any other. However, the store is in terrible condition. All the nail polish is old and separating. It's apparent that this store has either neglected to update their inventory or purposefully chooses to sell old product. Many of the cosmetics have been opened and thus cannot be purchased. There are some eyeliners that have all been opened in particular colors. Ok for your pharmaceutical needs but otherwise STAY AWAY. read more

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I can't believe the incompetency of this pharmacy-from the pharmacists to the counter help, even the automated system scores 1star. Believe the bad reviews but realize things are actually worse. 1. Went in for a booster shot and the female pharmacist isn't wearing a mask. Actually about 50% of the staff wear masks. 2.Combine that with asholery attitudes and total incompetence when it comes to filling your rx(or not filling it, which happens too often.) and you get the the complete failure that is this cvs pharmacy. Go elsewhere read more

I don't understand what is wrong with this pharmacy. I cannot get them to fill prescriptions on time. I've had to discontinue taking birth control because of them not filling within 30 days. Apparently they fill every 35 days. I had withdrawal symptoms last month because they won't filled another medication on time. I've asked for prescriptions to be put in automatic refill, three months in a row. Then they enroll it and they don't fill until you have only one pill left and I work too late to pick up immediately. Every time I bring up the problems they don't listen to me when meds are out they don't call the doctor for a refill. And they don't let you know when you have no more refills it's really unethical at this point. I've never had these problems. And I feel like I've tried really hard to be patient but it's not getting any better. read more

Twice now the pharmacy says "Your prescription is being processed" I try to be patient but after three days without my medication I call and they say they need to fax my doctor. Then how is it being processed. Finally get the paperwork straightened out and go in for pick up. The woman at the checkout tells me it's in the process and I'll be called when it's complete. True enough in called to the counter within a few minutes and she tries to have me sign for a flu shot. What? I point out that's not my name and one of the other women behind the counter gets me my medicine. Needless to say, I will be transferring this prescription. This pharmacy used to be great- but this is the second time in recent months that there has been a big run around on paperwork. read more

Most incompetent pharmacy staff in Central California. You sit and wait in the drive through for 10-15 minutes only for them to tell you their system is down or they don't have what they are supposed to have in stock. Don't bother calling for the manager, he is by far the least helpful and competent person working in the entire store. read more

Poor customer service and the workers ignore you. Most of the my prescriptions have been free and one day this chick goes "oh for some reason you're prescriptions are free today".(in a very dry voice) I've had my prescriptions mailed to me for the past year. (Due to this) I changed insurances and even if I'm paying to have my other medications mailed to me they won't include one of them because "according to this your insurance wants you to walk in". So there's not anything you can do? Apparently not. I am switching pharmacies because they just aren't customer service based. Rite Aid on Grand, the other hand, always has great workers and service. read more

I have been living in the area for a little over a year now and go to cvs for all my medications. The pharmacy staff is professional and helpful , I'm not sure what the complaints are about but I've had nothing but positive experiences here. read more

I've been using this pharmacy for the last five years that I've lived in this area. My experience with every single tech in the pharmacy or the store staff has always been very helpful and kind. I have no idea why all these bad reviews and cry babies over this and that... this is TYPICAL for Arroyo Grande residence in general. Ignore and come this to this, you won't be disappointed. :-) read more

Totally sux now that the pharmacy doesn't open till 10am on weekdays. I can see it on weekends but not during the week. Very inconvenient.

Dr called in prescription yesterday and we have an appt in Stanford today at 245 for presurgery Covid testing. I came in this morning at 10 and was told they need 15 more min. I saw the pharmacist walking around helping people in the store. Went back after 15 min and pharmacist was just returning to the pharmacy. Was told they needed 10 min. I told them it was urgent because I have to leave for an appt in Stanford and need these meds first. Pharmacist said "well I need 10 min and I'm talking to you right now". Unbelievable. I had been very polite and was surprised at the attitude. Used to be better here. read more

One star is too many. They tell me it's corporate who keep them understaffed. It, to me, appears to be as inept as understaffed. No excuse for such bad service read more