CVS is at the top of their game while Walgreens is slowly losing customers. I switched all my prescriptions to here because Walgreens kept telling me they didn't have them to fill. CVS has filled them in no time, has a lot of people working (at least when I'm there) and actually takes care of issues that arise. read more

This pharmacy and some of its team members and floating pharmacists are now intentionally delaying my refills out of retaliation for an exchange I had with them and reporting them....... I know for a fact as I have friends and family on some similar medications that picked up their prescriptions literally the next day which they told me they were out of..... Keep it up..... Hate to break it to you but some people don't have time to keep playing games with a pharmacy..... I can only imagine how many other people they're doing that with that they've had unpleasant trees with that take serious medications, absolutely terrible ethics read more

I registered the other day for an 11:30am appointment and arrived on time and checked in. I got in line with one person ahead of me and after not getting ANY form of acknowledgement, I left. I worked in retail pharmacies for a decade and this was a gaggle of people who couldn't care much Less about their role or responsibilities to patients. I am not sure what's going on but it's no longer customer service or patient centric, it's laziness, apathy and irresponsibility across the board. I'd genuinely eat my words if there were someone in the group that saw the line and recognized us as humans with needs. I'd love for them to stand in line for over 20 minutes completely ignored and see how they'd react themselves. Don't go here, dont give them your business ever. I know I won't. read more

The CVS on Lonestar Dr in Arnold, MO is hands down the best pharmacy I've ever been to. The staff is always friendly, welcoming, and extremely helpful no matter how busy it gets. The pharmacists take the time to explain medications, answer questions, and make sure everything is correct before you leave, which really shows how much they care about their patients. Prescriptions are filled efficiently, wait times are reasonable, and the entire pharmacy runs smoothly. Anytime I've had questions about insurance, refills, or medication details, the team has gone above and beyond to help and make the process stress-free. You never feel rushed, and everyone is treated with respect. This location truly stands out because of the consistency and compassion of the staff. It's clear they take pride in their work and care about the community they serve. I wouldn't trust my prescriptions anywhere else and highly recommend this CVS to anyone in the Arnold area. read more

Dropped in while driving by to pick up an item. On entering the first thing I noticed was litter on the sidewalk in front of the door and trash receptacle. I was not greeted like I am at Walgreens. Was able to locate my item fairly easily. There were no employees at the check out counter .. so I used one of the two self checkout stations. Was able to pay for item without incident. Again .. no thank you or appreciation for my business. Will likely not shop at this store again unless absolutely necessary. read more

CVS Pharmacy - Please pick up the litter in front of store! - Drugstores Near Me - Arnold, Missouri

Every single person who works in this pharmacy are SUPER rude. Every time I call they interrupt beforeI can give them your name/DOB for a prescription. Everytime I go, whether it be drive thru, walk up to counter, or when I call, I encounter complete rudeness!!! read more

I love this pharmacy! They're always quick and they have excellent customer service. Very impressed with their help every time, especially considering how busy they always are. read more

They changed my prescription from name brand to generic without informing me of the change until I made multiple calls. Generic is fine, but it's extremely poor practice to not inform the customer. read more

I attempted to go to CVS in Arnold, Missouri 2120 Lone Star Drive this afternoon. I pulled up behind a van who was already at the drive thru window being helped. The van driver was handed their prescriptions and drove off. I pulled up to the window and stopped. As I did so the pharmacy staff closed the metal window guard and the automated recording stated the pharmacy staff was going to lunch. I understand the staff is entitled to lunch, but that was extremely rude. If someone could have just taken a minute to say I'm sorry, we are closing for lunch. Not everyone knows the pharmacy lunch schedule. Common curiosity people. read more

The drive-thru pharmacy in Arnold, MO (for prescriptions pickup) has become a nightmare since starting COVID-19 testing. The waiting time for filled prescriptions that are ready for pickup has become very sluggish. Maybe CVS needs to hire a COVID-19 specific technician to handle the drive-thru business. read more

I was sent a text saying my script was ready an hour ago... The lady she was sorry Its gonna be another 10 minutes.. So I went out and set in my truck for another 20 mins and came back and they said it was going at least another 10 to 15 minutes this is after they said that they could possibly expedite it... let's just say they're really good at pissing customers off and this is not the first time this is happened... read more

I went to pick up my husband's prescription on 1/6/22 at 4:30 pm. My experience in the store was great until I went to the parking lot to leave. They have concrete yellow parking stoppers with large stakes in them. The large stakes are not placed properly and stick up. when I went to back up the stake nearly took my front bumper off. I couldn't believe it! I went in to speak with a manager. The cashier, Amanda, at the front said she was a manager. I explained what had happened and she quickly got on the phone and was whispering to someone. She got off the phone and said yeah we've had a service order out there to get those fixed but it hasn't happened yet. you'll have to turn into your insurance Company. I explained to Her that I would turn into their Insurance company for negligence. See pics below. Furthermore I let her know if someone fell on one of those they could severely injure themselves. Truly a lawsuit waiting to happen. She really Didn't care. I asked for her last name and she wouldn't give it to me. Really!? You're a terrible so called manager and very very RUDE! You need to stick to being a cashier or Work behind the scenes because your customer service is awful. Instead of giving me her name she said call 1800CVS for Help. Thanks Amanda! Luckily I have pictures and a witness so we'll see who pays! I'll go to Walgreens in the future. read more

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I have been shopping at CVS for many years and normally had good experiences, and when there were problems they were resolved to my satisfaction. Unfortunately, I have had a string of negative experiences in the past couple of weeks. I shopped there a couple of weeks ago, but when I went to check out I couldn't find a clerk anywhere. After looking around for a short time, I decided to use the self-checkout kiosk. After scanning my items, it asked if I had coupons. I did have a $10 Extra Bucks coupon, but it didn't give me a subtotal, so I didn't know if I needed to add another item to prevent any of the $10 credit from going to waste (you lose the balance if your purchase amount is less than the coupon). At this point a clerk appeared, but she said she didn't have a way to give me a subtotal, even if she rang up the purchases at her register (if this is true, it's a change because they've always been able to do it in the past). She said if the total was less than $10, she would have to ring up the purchase to resolve. So, I applied the coupon, the kiosk spit out a receipt showing I lost $2.00 of the coupon value (I know, not a huge amount, but it's the principle). When I pointed that out, she said "you'll have to contact corporate". WHAT? Didn't you just say you could resolve by re-ringing? So I left. When I got my CVS survey, I left a less than 5-star review. A day or two later, I got an email from Lauren asking me to contact her regarding my survey. So I contacted her a couple of days later and she said she would re-issue the lost Extra Bucks, but I had to come in-store for her to do it. Not wanting to make a special trip to do that, I asked if I could just do it the next time I came in. She said "yes", just let her know when and either she or another employee would take care of it. So, fast forward a week. I was planning to be going right by the store on Sunday, so called Saturday morning to let them know. Lauren wasn't there, but the clerk I spoke to said they would contact her and have her call me. 5 or 6 hours later, no call, so I called back and spoke to Katie, the Asst. Mgr. She said Lauren still wasn't there, so I asked when Lauren would be in. She said she couldn't tell me that. I said fine, since you're also a manager, here's the situation. I once again explained the history, and said I would be in tomorrow to get the re-issued Extra Bucks. She said "you'll have to contact corporate". WHAT? Is this what you consider to be good customer service? Again, small amount, but if they can't even resolve a $2.00 issue, what does that say about their ability to resolve a larger issue? I'm hoping CVS in general, and this CVS in particular has a change of heart regarding their approach to customer service. read more

Good attitude in the pharmacy considering how many people are always coming in to pick up prescriptions. Getting better at answering phone calls and always explain things well read more

I'm forced to purchase my prescriptions here because my employee switched insurance companies on us, and CVS is the preferred. The people in the pharmacy are extremely rude. No one smiles. Even worse is the customer service you get up front. No one is at the front to check you out. There is a buzzer to use, and after the gentlemen in front of me used it 4 times, two girls finally appeared. They promptly told us that we should be using the self check out. I do not do the self check out and feel that it being forced on me is insane. They were rude, loud, and pushy. I finally had to toss the stuff that I was going to purchase onto the counter so I could leave. Even then the clerk got in my face. I basically had to tell her to F' off so she would leave me alone. Even after that she started SHOUTING "well have a good day and don't come back" CVS should really think about closing this location. This is the third time that I have been in there in the past 30 days, and all three times have been a nightmare. read more

I LOVE THIS PLACE! I'm just beginning to figure out how amazing this place is. Linda (the cashier) is the #1 reason why I initially came back, she was so nice and persistent in making sure I can all the money off I could. She took so much time with me just explaining how it all works and figuring out the best coupons for me. Linda is an overall phenomenal worker and person. I'm very glad that I ran into, and that I keep running into her! This place has everything you could think of I swear I spend at least an hour in here almost every time I come. The prices and coupon system are so much better than Walgreens!! Walgreens is overpriced and it takes forever to build points.. I use at least 2-3 coupons every time each coupon that value at least $3-7 off. Last night I got a $7 coupon, $5 coupon, $3 coupon, plus $5 back for the amount I spent. AMAZING! read more

Terrible service. This was my first experience with CVS, because my insurance had changed. Unbelievable how slow they are. They called me to say my Rx was ready. I waited in the drive through for 39 minutes before they told me that my coupon was expired (it didn't have an exp date on it). They asked me to come back with a new coupon, which I did. Then it was a problem because the coupon was for the generic and they had filled the brand name (why?). That asked me to come back a THIRD time. Walgreens is closer and much better service so I'm going back there. read more

I am being forced to change pharmacies due to place of employment. I have heard bad things about CVS but I thought I would go in with a blank slate attitude. Well. These 3 stars this place has in Arnold is truly shocking as they are lucky to have that many. On hold for pharmacy for 90 mins. Rude customer service. Slow service beyond patience due to what's going on these days. Horrible. How is this place not seen how bad this is and not hired someone who can handle the workload in the pharmacy or hire more people. Truly BAD. read more

Horrible pharmacy service. Prescriptions are never ready on time. Rude employees. When I complained to the pharmacist, she told me she agrees and they have cut their hours. Every time I go to pick up a prescription there is a long wait.and they give the excuse that they are three days behind. So frustrating! read more

Waited in drive-thru pick up for 15 minutes . 3 cars in covid testing line were taken care of before me even tho I was there 1st. Finally left, came home to call them and was on hold 25 minutes without ever talking to a person. So my husband didn't get his heart medicine today because of their lousy service. Worst store l've ever had to deal with. If I had a choice I would change pharmacies but insurance won't let me. read more

I moved here from a small town in Florida where I used a small town local pharmacy. Lets just say I am kind of spoiled as three generations of my family used the same pharmacy and we all grew up and went to college together so there was just a long history there. I changed all my prescriptions to CVS when I knew I would be moving. I do not expect the same degree of care that I received in Florida but dear God being on hold for 45 minutes. This did not happen just once or twice it became a consistent thing. I became so aggravated that one time I got mad and got in my car all the while on hold walked in the store and up to the pharmacy there were no customers anywhere to be seen even in the drive thru so it is not like they were super busy. I held up the phone and said do you think you could answer the damn phone. I changed to another CVS in Fenton where they are more competent. It is a longer drive but hell I would drive across the city just to get decent customer service. read more

I have come here in the past & kind of liked it. No longish lines, but I always come at other hours & not during the rush hour of 5 pm. I like the fact that I can get a text message telling me when my prescription was ready. I like the fact that it is open 24 hours. I sometimes work weird hours & sometimes forget to get my meds. Very convenient. I came here yesterday after receiving an email from my doctor that the script was sent to CVS. To my surprise, no order & no script. Not a happy camper. The pharmacist said that he couldn't do anything, which I totally agree. I couldn't call my doctor given that I was at CVS after the doctor's office was closed for the day. So, I emailed my doctor yet again today & this time was told that they mistakenly sent the script meant for CVS to Express Scripts. They would send another one & told me that CVS had it. After coming back from the city, I stopped by. Another issue happened. The darn thing didn't go through since it was a duplicate claim. The kind pharmacy tech (I wish I got her name) went above & beyond to get me my meds. She understood my frustration with this mess. After several frustrating mind boggling phone calls, the order finally went through. And I didn't have to pay a single dime. Thanks nameless pharm. tech for getting me my meds! Things I learned today: there is a generic drug for a generic drug. read more

I'm so happy CVS moved to the STL market area a few years ago. I use this location for all my pharmacy needs. I also have found cute and kitchy random seasonal decor. Always well lit no matter the time of day. Ive never had a staff member be anything but pleasant. I've also never walked through the door without someone greeting me. Pharmacy staff is helpful and has gone the extra step to help me find coupons for my expensive prescriptions. read more