I have a beef with Walgreens. I checked out today and the clerk asked if I was a member. I said yes…read moreand entered my phone number. He then said, you have $10 credit would you like to use it. I said, sure. I left feeling good that I managed to use some Walgreens loyalty credits. When I reached home, I looked at my phone and discovered that it was not Walgreens credit that I received but he had cashed some of the ThankYou points from my Citi Double Cash account. Walgreens is not the only business to do this. WalMart, Schnucks and CVS do it and I'm sure there are more. I always decline this because they screw you on the exchange. They charge a 25% premium in points used for the credit received versus getting cash from Citi. There is a difference though between Walgreens and the others I mentioned. That difference is that the source of the credit did not appear on the screen that I had in front of me. It was on the checker's screen. So, I did not have a chance to see what was going on and reject it. His question followed immediately after I entered my phone number, so I assumed that it was Walgreens loyalty credit. At the other stores, Schnucks, WalMart and CVS, it is very clear on the POS pad that they are going to charge you more points than the credit you receive. I am sure Citi has a deal with these retailers to split the 25% premium and Citi has a way of getting some of the Double Cash back into their accounts. In return, Walgreens gets some of it as well. If I were cynical, I would suspect that Walgreen's trains their checkers to do this and add a little more to Walgreens accounts as well. This was not a life changing transaction, but I am not happy about the practice. I will think twice before returning to Walgreens and will opt for CVS, which demonstrates more transparency before this happens.

We just had the BEST experience at this Walgreens for our family flu shots! Shelly was so wonderful…read moreand kind and made my kids feel at ease which is impossible to do! we will back next year!

Renae is an asset to this store. She is friendly, helpful and goes out of her way to assist all…read morecustomers

Pharmacist thinks he knows more than a doctor. I had a prescription for an RSV injection and the…read morepharmacist said I didn't need one and then the pharmacy called me a few days later and asked me if I wanted to schedule an RSV shot!!!

Great location, plenty of parking and they always have my items stocked. Staff is friendly and…read morehelpful.

I'm amazed how slow the pharmacy is. Lots of people running around. How can they be this slow???…read more Drive through, inside, doesn't matter- always a 30 minute wait. I've been in line tonight for 20 minutes and the same car is at the window. This will be the last time I ever use this pharmacy. SLOW is an understatement.

They were out of a lot of the things that I went for. They had, I guess stocking, carts in aisles…read moreso it made it hard to walk through. Cashier was not personable and seemed like she did not want to be there.

Never is accurate. I have had other peoples presciptions or wrong medicine . Today only 1/2 of the…read morescript filled. I will never be back. You guys are going to kill somebody soon

It's a Walgreens, but this one was super clean and well organized. It's lighting even seemed to be…read morebetter then most Walgreen's. I was on my way to, Sky Music Lounge and needed snacks, to munch on while watching my friend's band. Lucky for me, the salty snacks I wanted were on sale. That means more money for cocktails at SML. (LOL) The male cashier was awesome. He was super friendly, personable and professional. He probably was one of the, if not the best cashier I have ever experienced at a Walgreens. This is not my territory, but if I am going to Sky Music again, chances are I will stop for more snacks.

Worst pharmacy in saint louis. Zero organization. They blame everyone else for issues filling and…read morecommunicating on scripts.

Great deals and new item alert. Scan and go gets you in and out. Great option of shopping.read more

Yesterday was the worst visit yet. We came to get some groceries and have lunch with the kids. The…read morelady at the cafe was by herself. Everyone in a very long slow lane was very patient. I got part of my food and took to the husband and kids. I came back for my last item. The lady just plain yelled at me for not waiting for all of it right away and continued to yell that she is alone and it's my job to stand there. Well, it's not my job to get yelled at in front of the full cafe and my own kids for not meeting someone's expectations. It's also not my job to make sure this lady is not alone during a weekend lunch hour. When we were leaving the lady was gone and 3! People took her place. I feel bad for her having a hard day I also had to explain to my kids that I did not do anything wrong. Do better, Sam's Club. Staff the cafe during the lunch hour on the weekend with 2-3 people not one person.

Visit the store yesterday to pick up prescription using the drive-thru. When I drove up, I was…read morenever acknowledged and waited for a pharmacy tech. Once Respina arrived at the window, still no greeting. Ask my name and when I communicated my name she said " say again" rather than, please repeat the spelling. She was extremely rude, seems as though she was having a bad morning. I have been ill for the past week the last thing I need is someone with an attitude when I am trying to pick up 2 prescription that are already filled. If me showing up to Walgreens is a problem for her requesting minimal service maybe staying home or choosing another professional may have been a better option for Respina. Definitely a poor choice for Walgreens when all the mature ladies cashiers are so sweet. It was definitely a poor experience. Dr. A

Who knows someone on Walgreen's leadership team? 3/11/26 Picked up my sister's sleeping pill RX at…read morethe Walgreen's on Chesterfield Pkwy around 5:30pm today. Tech said that I could not get refill as it was not authorized. I assured her Dr had called it in and authorized it for pick up today. She checked and said yes that is correct but the pharmacist said she could not have it. I waited and the pharmacist came to the drive up window and said that although the doctor had authorized the pick up today, my sister has a habit of getting this refill 2-3 days early. I said yes the Dr is aware and he is comfortable that she can have the script and authorized it for pick up. The pharmacist said she would personally need to talk with the dr and make sure he knew that he authorized the pick up it was 2 days before normal. Again this is at 5:30pm today. The pharmacist said the doctor had to personally call her. My sister is leaving for spring break. This is a sleeping pill. So, no sleeping pill for my sis tonight. Who can I talk with at Walgreens? I am beyond disappointed with the level of care and service that was provided to my sister. This pharmacist could have given her the needed medicine that the DOCTOR AUTHORIZED and let her know next time she needed to PERSONALLY talk with the doctor. Seriously? Apparently the pharmacist is not like an MD who takes an oath to "do not harm". Who can I escalate this to at Walgreens Corporate. Horrible that necessary medicine that was authorized was withheld from my sister. #Walgreens#WalgreensPharmacy#StateBoardofPharmacy#MissouriStateBoardofPharmacy

The Walgreens pharmacy located at New Ballwin & Manchester is awful! Unless it is a routine refill…read moredone on-line, forget it if you are sick and the prescription is needed immediately. Made two trips because waiting wasn't an option per RUDE, CONDESCENDING pharmacy tech. Unfortunately, I must get my prescriptions from Walgreens per healthcare plan. Have you seen the commercials on TV about the helpful, friendly pharmacy staff at Walgreens? They should be forced to remove the commercials due to false advertising. I'm not looking for friendly people, just not rude staff.

The pharmacy is terrible! Third experience in a row that it takes 4-5 hours to receive an…read moreantibiotic! I miss Schnuck's pharmacy it was always ready in 15-20 minutes after I arrived (directly from the doctors office). My script was placed at 3 pm... I called to get an estimated time and was told 630. I show up at 720 after five minutes of searching I was told it's still not ready and to come back in 30 minutes. I get they are busy but 5 hours for an antibiotic!? It was for my 1 year old, so unfortunately he had to go to bed without his first dose. I will not be using them in the near future. Hire more staff!

while waiting to pick up a prescription in drive thru line, the car in front took a long time to…read moreget their meds, until 9 pm. I pulled up to the window and was they were closed, I tried to explain we had been waiting and with no further contact, they closed up and turned off lights while I sat at the window. horrible customer service, I have used this store for 25 years, but no more. I have had other bad interactions with waiting for service or trying to get help. Very lousy.

Pharmacy manager treats patients like they are her prisoners. Total power play and doesn't care…read moreabout customer Service. My doctors treating me are some of the best in the world and she challenges them on their prescriptions. She abuses her position like she believes she has power but all she is doing is loosing customers aka patients to other pharmacies. If the owner of this Walgreens is smart they'd fire her since the pharmacy is the profit center of any Walgreens and the owner would be much more Profitable firing her and bringing in a manager who is patient oriented and cares about the fact that patients, many of which have terminal illnesses, should be treated with care vs her rude and abusive treatment of all of the patients she is their to serve. Shame on her. If she wants to abuse her power she should go work at the USPS.

This review is of the pharmacy. Came in this morning to get two prescription. I told the pharmacist…read moreI had two prescriptions. She handed me one and again I repeated,I have another prescription. She unapologetically told me, "well it's not here." While standing there, I looked at my app, and it said the prescription was at a different Walgreens. I looked at the pharmacist and said, "has this ever happened before?" She said yes. I told her this is very inconvenient. She just stared at me. No apology, no thank you, have a nice day, just complete disregard for a customer. Horrendous customer service! Horrendous attitude by an employee.

If I could give 0 stars I would!! My family has switched from this pharmacy. There has never been a…read moretime when I have had a good easy experience. They NEVER have prescriptions ready, their average drive-thru time is 15-20 minutes, they never apologize for abysmal customer service. I am not one to ever leave a review like this but I feel it important to warn others! AVOID THIS PHARMACY AT ALL COSTS!!