I have never experienced such a horrible experience at a pharmacy!
I called in my RX and was told it would be ready in 2-3 hours. I waited the appropriate amount of time and showed up at the drive-thru 3 1/2 hours after I made the call. I waited in line behind 1 truck at the drive-thru for a good 15 minutes. This was the first thing that irritated me - they are suppose to have them pull around if it's going to take that long.
When I finally got to the window - Ooops - they forgot to fill my prescription. I was told it was going to be 10 minutes and I was told to pull around. Instead of pulling around and getting back in line at the drive-thru, I parked and went inside.
I stood at the counter and waited and waited and waited. 10 minutes passed and I waited and waited and waited. Finally, I asked Yvonne (who was the person at the window who told me it would only be 10 minutes) how much longer it was going to be. Not even looking up from her never-ending clacking at the keyboard, she quipped rudely, "Not long." Now, I'm pissed. They dropped the ball. My prescription should have went to the top of the list - but it didn't. And then for her to be rude and snap at me?! Oh no no!
FINALLY, the pharmacist lays my prescription on the counter and tells Yvonne it's ready for me. Yvonne doesn't acknowledge me or the pharmacist; she never looks from the computer screen. I'm drumming my nails impatiently on the counter now and shooting Yvonne the evil eye. I waiting a good full minute before I finally asked, "Can you PLEASE give me my prescription and check me out now?" Yvonne literally snatched the prescription bag off the pharmacist's counter and slammed it down on the counter in front of me and gave me a "go to hell" look.
I waited past the appropriate time to pick up my prescription and then wasted at least another hour waiting at the pharmacy. I'm sorry, but it was their mistake it wasn't filled to begin with. I'm not sure what Yvonne's problem was. I can understand mistakes happen and I had no problem with waiting another 10 minutes for it to be filled. But the extra long wait I had (when it was their fault I was waiting) was ridiculous. Her attitude was ridiculous and uncalled for.
I would really love to say I will NEVER return to this pharmacy again. However, they are open 24 hours and every now and then someone in the family has to make a middle of the night trip to the ER and then needs an RX filled. Then and ONLY then will I return to this store. Even then, I may drive out of my way to find another CVS open 24 hours.
I had just been to the doctor and had new prescriptions to drop off and have put on file. I was absolutely not going to drop them off at this CVS. Instead, I left and went down the road to the CVS at the corner of Blanding and 103rd - I recommend using this pharmacy instead. I'm going to visit a few more times before I review for that one, but based on just going in and dropping off my prescriptions, they deserve 5 stars (the one at Blanding and 103rd, that is). read more