I had a very disappointing experience with a staff member at this pharmacy. During a phone call,…read morethe associate was abrupt and hung up before I was connected to the requested pharmacist. Hoping to resolve things in person, I visited the store, but encountered the same individual, who again interrupted me, dismissed my concerns, and rushed the interaction. What stood out even more was that other team members appeared willing to help and were noticeably more courteous, but were repeatedly spoken over. It created an uncomfortable environment and made it difficult to get assistance. I ultimately completed my purchase and left, but the level of customer service I experienced was surprising and not in line with what I would expect from a community pharmacy. I hope management takes this feedback seriously and ensures all customers are treated with professionalism and respect.

The BEST PHARMACY in JAX!!!!! Remember the days when you actually knew your pharmacist? You knew…read morehis or her name, they answered questions, and you actually had a relationship with them? Welp those days are in the present at Duval Pharmacy. I know my pharmacists (Sean, and Elizabeth) and they know me. They are helpful, knowledgeable, and they care. You won't find a better pharmacy in Jacksonville. That's a guarantee!

Awesome pharmacy and team. Pleasant and easy to work with while keeping care at centerread more

This pharmacy is difficult to work with. The employees were rude and they screw up billing to your…read moreinsurance. Stay far away.

They're friendly, understanding, fast, efficient, and for a small independent business they have…read moreabout everything the larger chain stores have. They've had my business for many years and I highly recommend Premier Pharmacy!

I had a very bad phone attendant experience with this 30-40's female employee there. She was so…read morevery loud over the phone speaking to me. It actually hurt my ears. She seemed untrained, unprofessional and uneducated by her speech style of rudeness. I sadly will take my community business to another local pharmacy. 1 rating complaint. The other men workers there are friendly and kind there inside the building store. Where my friends and family had purchased products at the counter there every month. Hopefully, they will hire a nicer and better person than her. Because it is still good in historical Springfield downtown for everyone else. Merhaba' greetings good day...

They are so helpful, and accommodating. I was using a different pharmacy bit so glad to find…read morethese guys. Thank you so much

Five stars all the way! I'd give six if I could…read more This is a "compounding pharmacy" that can fill certain scrips that others will not or cannot. But they also fill the "usual stuff." You'll find pharmacists that do not hide behind glass and are too busy to talk with their customers. Rather, you'll encounter very helpful folks who are only too pleased to provide a full and very helpful explanation/details/etc. Dealing with these folks was a real relief from the usual CVS, Publix, Wynn Dixie, Walgreens pharmacies. Thank you!

In general, I'm a big fan of Publix Pharmacies, but this one really is as good as it gets. The…read morepharmacists and techs are just as nice as can be. Whether I am there in person or speaking with them on the phone, they are always so polite and are more than happy to answer all my questions. They have never once lost a prescription of mine and I've never had a problem getting a refill. I should be able to say that for every pharmacy, but the big chains like Walgreens and CVS really try my nerves each and every single month. If I had a nickel for every time one of the big chains has screwed something up, I'd be a pretty wealthy woman! They also fill prescriptions pretty quickly. When entering the pharmacy and dropping one off, there's hardly every more than a 30 minute wait for it to be filled. I generally have some shopping to do in the grocery part of the store, so by the time I'm finished shopping, my prescription is always ready. I love Publix because they have some prescriptions that are 100% free. I do have really great insurance with very low co-pays, but hey, I still always prefer free! Some of the prescriptions they offer for free are: Amlodipine, Lisinopril, Metformin, and five different antibiotics (Amoxicillin, Ampicillin, Sulfamethoxazole/Trimethoprim, Ciprofloxacin, and Penicillin VK).

Do not use this pharmacy. We have had issues since coming here. First they didn't know how to bill…read moreTricare for our son and lied about it and just used a coupon instead but said they used insurance (ex tech I know how to read the receipts). Secondly there is always a long wait. You can be the only person standing there in line and have a full pharmacy of employees and there's always at least 10 minutes before someone greets you or acknowledges you. We would of never not greeted a customer and let them know we'd be right with them. I was a pharmacy tech so I have empathy but it's been enough at this point. Publix texts me TWICE (second text was today) I have refills available okay so I request to have it filled. The bottle says 2 refills. I get there and for the whole week since last Friday they never let me know what was going on now Friday afternoon when my medicine is nearly gone I'm being told my dr is no longer at my office and that I have no refills?? I tried to explain I definitely still had refills and show the texts they sent (which some reason the tech had a hard time reading the one sentence text and just stared at my phone for a straight minute) and that my dr is still there as far as I know?? But you could just tell they were done helping me and had no interest in correcting their mistake. It was like talking to a wall. I now have contacted my doctor to figure what is going on and to take steps to switch pharmacies on a Friday so unlikely to get my meds before Monday. The prepaid line shit is a joke when they let people also pay for the groceries lol how is that prepaid? Also the tech couldn't figure out how tell if the meds where already paid for so it took 15 minutes to cash the lady out for a prepaid transaction. It's ridiculous. You really shouldn't need to do prepaid for just pick ups if you had well trained staff. Publix does not value my time or my heath so I will not be giving them my business. I have dealt with military and VA pharmacies for years that are notoriously bad and I'll be switching back to the base pharmacy that's how bad it is here.

I called so many places within a 2 hour radius of me to find a post-op shoe and was not having any…read moreluck. Apparently, there is a shortage of these shoes, and I needed one after having reconstructive surgery on my foot. It was the only way I was going to be able to walk again, after being bed-bound for 7 weeks. This was the only place I could find one, but I had called right before they were closing for a 3 day weekend. I also lived about 1.5 hours away from them. They were so kind and offered to meet me the next day even though they were closed, so that I could purchase a post-op shoe. This just blew me away... talk about above and beyond. I without a doubt would recommend this place for all your medical supplies and pharmacy needs. They have the best customer service you will ever find.

I thought I made a post already. Perhaps it didn't work but I'll say it again that this is a real…read morehometown feel old-school Generation X type pharmacy. Everything you could possibly want or need for medical equipment at reasonable competitive prices except electric scooters, I believe you would have to ask. Pick up your prescription and grab a special greeting card or a gift for an out-of-town friend. Prescription costs are very, very reasonable if it's not covered by insurance. Their markup is shockingly low. Ask for Chet and tell him Mike and Sherry says hi. They will take good care of you. Much better than the grocery store or pharmacies or god-awful Walmart.

Jay and Terri are an amazing team! Very professional, efficient and comes with a family…read moreenvironment!! I highly recommend A1A pharmacy!!

Jay and Terry are amazing! I wouldn't trust any other pharmacy with our clients bulk of…read moreprescriptions! They always go above and beyond no matter what time it is to ensure prescriptions are thoroughly explained, delivered in as fast as possible, and they are soo friendly and funny and the most down to earth people. I love working with them and have always gotten the customer service anyone would ever want! Thank you guys for your continued great service.

Delivery service, (wish I could do a happy dance.)…read more I've only done business with them over the phone. They did come highly recommend, from my wife's Teresa's long-term care case manager. I spoke at length with the pharmacist, going over each and every medication to transfer from a chain drugstore to their drugstore yesterday. Today, one of my wife's medications was hand delivered to me at our home! I've never received such terrific customer service from a pharmacy. I look forward to patronizing this establishment for years to come.