zero rating. literally the worst customer service I've ever…read moreexperience in a pharmacy. they are always understaffed and making people inside wait even when they got there before the drive through customers. they need to pay attention to this and learn to say hi we will be with you in a moment. instead of nothing at all. that may help idk.

Very poor store. Customer service and services alike. Not to mention the homeless people all over…read morethe outside of the store begging for money. I called all day multiple times and got no answer after staying on hold for 20+ minutes each time. I tried calling the manager of the store and when they transferred me it rang several times and hung up. Then, what's the purpose of having an express pass that is supposed to let you jump ahead of people not utilizing this? I still had to wait. Then when I asked the person at the pharmacy to ask the pharmacist a question she shuffled me to the next window, without letting me pay for my items. This was after she had me standing there for five minutes and walking back and forth and not acknowledging that I was there. After the pharmacist talks to me I have to go back in line AGAIN, and wait for the same poor customer service person to "help" me. I had the QR on my phone that pulls up my medicine and she completely ignored it and asked for my name three times because she can't spell apparently either. Then proceeds to walk around the whole pharmacy when my medication was still in the next window over where the pharmacist left it. She knew it was there because she was standing next to the pharmacist when she was talking to me. This whole store needs a staffing upgrade/retrain and to get rid of the riff raff out front. I will be changing Walgreens locations after this experience. The prior one I had here a few evenings ago was just the same. One person on staff and huge lines. When someone asked a worker over by photo for help, they said they have no idea and they don't work in the front, and walked away. Never again.

My local Walgreens but only go here when I'm desperate. Usually at least one person outside asking…read morefor money. Pharmacy line is always there, outside drive up is worse than coming inside. Today's experience included an employee accusing someone of stealing candy and they had to find the receipt in the outside trash to show they purchased somewhere else. Not sure why this location always feels slightly unsafe because other businesses in this area do not have that same atmosphere.

They are historically slow and have an attitude about it, but this time, they have had a request to…read morefill an important heart medication for over two weeks, and they still have not filled it. This is bad even for them! Attempts to reach someone are next to nothing as they do not answer the phone except to immediately put the call on hold and never come back or hang up. Going in person is rarely met with a pleasant person. There location is convenient and they take out insurance, but for my own mental health I need another pharmacy as these people are horrible and worse yet, do not even care! People are sick who go there and they need compassion and understanding, not rude attitudes.

I'm not satisfied because I called them on the first to see if my hydrocodone 10/325 was ready and…read morethey said not yet and then I went on 4 March 2026 I asked him but I went over their head. They said I had two medication's. They didn't tell me about my other hydrocodone 10, 325 and I always for four years go in and ask them all the time is my hydrocordone 10 325. I'm ready and I know it they're marry is the pharmacist. And Ida a pharmacist and then they have other people there that I asked about and they usually contact me on messenger or my phone number Cell phone they would say your medication's is ready and I call him and they tell me what medication's are ready my doctor said February 10, 2026 he sent over the E script for the hydrocodone 10 325 and then when I went today on 17 March, they said that they didn't fulfill my prescriptions like they should 17 days later. It's against the law the withhold medication I went in on March 9, 2027 for an anxiety pill a narcotic for my MRI and then I went in on 10 March 2026 for another narcotic for MRI that they never happened and that it's this commentated over there. A lot of people in line a lot of people here and there but they know me for four years every month. I asked them about my Alco on 10th 325 I can't believe it. Making an excuse as they are they made a mistake and it cost me. What are they gonna do for the 17 days that I met my medication I'm acting. I had to go to my primary doctor in Emed Primary and they told me today 17th of March 2026. They sent it over February 10, 2026 because I picked my January 1, 2026 they're supposed to be ready by February 1, 2026. I've been there in there three or four times that first week in part of the second week. Gotta be a shame of themselves. That's why I gave them this review. It's discombobulated need people knowledgeable that do the computer work in the E script that the doctor sent over they have enough nerve to not ask when I asked them. Do I have any other medication's on the patient and a parent? my next step will be contacting Walgreens boots, alliance who's the owner of Walgreens pharmacies I have connections. They owe me for those 17 days of them not looking it up thorough they owe me big time

Like the location b/c it is a couple blocks from where I live & they stay open 24/7. Having the…read moreWalgreens card is a plus, you get certain items on sale and you get rewards points that you can spend later on. I do all my prescriptions at this location. They have a drive thru and also you can walk in to get what you need regarding your prescriptions. The prices are pretty decent compared to other stores like it, for example CVS. They keep the the store pretty clean and fully stocked. I like that when you checkout you can have you receipt emailed to you, so that is cool. It also seems most if not all the Walgreens have switched to a new style digital POS/Cashier system. It makes check out in my opinion a lot quicker. It also helps the employees type in stuff a lot quicker too.

They're friendly, understanding, fast, efficient, and for a small independent business they have…read moreabout everything the larger chain stores have. They've had my business for many years and I highly recommend Premier Pharmacy!

I had a very bad phone attendant experience with this 30-40's female employee there. She was so…read morevery loud over the phone speaking to me. It actually hurt my ears. She seemed untrained, unprofessional and uneducated by her speech style of rudeness. I sadly will take my community business to another local pharmacy. 1 rating complaint. The other men workers there are friendly and kind there inside the building store. Where my friends and family had purchased products at the counter there every month. Hopefully, they will hire a nicer and better person than her. Because it is still good in historical Springfield downtown for everyone else. Merhaba' greetings good day...

Just came here to recommend employee Verna for management or at least a raise. I was behind someone…read morevery verbally abusive toward her in line and watched her handle the situation with grace and class. The woman's complaints were out of her control and she was misdirecting to her anger onto the woman working the cash register whose name tag said Verna. As for the store, generally it's one of the better ones. Doesn't usually take too long to check out or find something.

This Walgreens was hit or miss for me for years, but I've recently changed my mind. If you ever…read morevisit this Walgreens look for Lawrence, he will make your day every time! Quirky as hell, but he's helpful and super nice. This is a great employee!

I know the store itself isn't that great but the pharmacy is A+. Every employee I've interacted…read morewith there has been so friendly and helpful, and gone above and beyond to help me get my prescriptions, even calling my insurance company on my behalf. They belong in a much nicer store.

Stopped in quickly to see if something I saw on social media was on sale. Unfortunately, wasn't…read morelucky this time! But that's okay. The I used my app to scan as I shopped and used the scan code to check out. It was a quick and easy process to get out of the store. Was met with a smile by most of the employees. Most shelves were stocked and it was decently clean.

This store is a joke. Their managers are the most horrific people you could ever interact with. The…read morestore managers refuse any interaction with customers. I've tried to contact store leadership for 5 years about chronic problems with their deliveries and they simply don't care. I called today and spoke with the manager named Megan (9:20am 6/14/2025) and she hung up on me without helping after rudely announcing they "don't have anything like a store general manager here"...shocking and not shocking. A real class act here.