Back in the day, if I was looking for a decent sporting goods store, I always ventured to "Big 5",…read more"The Sports Authority", and even "Walmart". Jump forward to the present day and "DICK'S Sporting Goods" takes the crown for the biggest and most complete selection of anything sports-related. This is a nationwide company that has been in operation since 1948 and since then (as of 2026), they have over 700 stores that are currently operating. The location I am focusing on is at the Stanford Crossing shopping center in Roseville, CA. Located directly off of Stanford Ranch Rd and tucked in between Fairway Dr and Five Star Blvd, this location has been around since mid-2017. What makes this idea is the close proximity to other major retailers as well as the very large parking lot. During the dozen or so times that I have been inside here, I have never had an issue finding a parking spot, even during peak holiday season and busy weekend days. Upon entering, you will notice that the store layout is massive. Soon, you will see how this place has just about everything you might need when it comes to sporting goods. The cash registers/customer service area and the lines for checkout are to the immediate right. Navigating around isn't too difficult as many of the aisles give you the feeling as if you are not bumping into anyone. I also wanted to add that there are two restrooms towards the very rear left part of the store. On any given day, there are dozens upon dozens of employees/staff everywhere; usually they are dressed in a green shirt with trousers and athletic shoes. To put things into perspective, they carry a huge assortment of gear pertaining to all types of sports; baseball, football, basketball, golf, hockey, lacrosse, pickleball, tennis, soccer, softball, volleyball, and much more. You will also find a nice variety of outdoor and camping travel essentials that include tents, sleeping bags, outerwear, and ski equipment. Additionally, their fitness/cardio selection is vast with a ton of treadmills, ellipticals, and everything to get your home gym going. I've purchased a mountain bike here that has been great so far. And let me tell you about their clothing line & shoes; here you will find a wide inventory of men's/women's/kids clothes apparel, sports jerseys, and all types of shoes. During my most recent visit, I needed a comfortable, long-lasting pair of reliable walking shoes. After narrowing down my selection, I finally settled with the Brooks "Glycerin 22" series that provided the support and comfort I was looking for. Also keep in mind for the deep discounts this place offers. These shoes were selling for $164.99 but there was an online Dick's Sporting Goods coupon that were selling these for $114.99. Even better, with every purchase over $100.00, I received a $20.00 of coupon which brought my total to $94.99 + tax. Not bad for a pair of quality walking shoes. All in all, "Dick's Sporting Goods" is a very good above average retailer with an absolutely large variety of options. The only negative thing I would say is that their customer service isn't top notch as the employees that worked in the shoe area weren't the most knowledgeable in answering my questions. Not a big deal since I heavily researched these shoes prior to coming here. I think it all depends on which employee works where. For instance, my bike purchase (back in 2020) was amazing but this experience was just average. Aside from minor things like that, I am still going to give the Roseville Dick's Sporting Goods a respectable four star rating.

Nothing beats good ol' fashion customer service. My wife and I tried to take advantage of a…read morepromotion, by ordering a new NordicTrak 2450 online through a third party app and Dick's Sporting Goods. After reading some fine print, we realized we weren't able to complete the process Online, so we ventured out to Dick's to buy ourselves a treadmill. When we got to the store, Joey found us looking over the floor model and got us a code so we could try it out. After both my wife and I tinkered with it, running and walking, we told Joey we wanted one. And we also wanted it delivered and setup in our home (part of the promotion). There was a little confusion regarding the inventory, but after some networking around the store along with the store's manager, James, it was determined that the model we wanted was not readily available in store. So Joey got on the phone with the Folsom store and got us squared away with the promotion we wanted along with delivery and setup. Yes we had to travel over to the Folsom store, but Joey and James made the arrangements for us very easy--and James gave us a $25 Gift Card for the waiting and travel we had to go through to get our machine. We will be returning. Big thanks to Joey and James for the exemplary service! Now... Time to get some miles in...

Walking in I wanted to buy a couple of jerseys for my kids. It was good walking in the staff was…read morehelpful and showed us where the jerseys were. The shop is pretty small so it became even stuffier when the staff member with the braids basically started standing over us so we moved to the action figures because maybe it's just where he's supposed to stand but he moved too. There were plenty of people shopping in the back that he could help but it was clear he was just there to watch us. We got an action figure which my son wanted and I just spent the 300 at another sports apparel store in the mall because I didn't really like the guest experience of this guy standing over me and my 2 year old son in there. Maybe they have an issue with shoplifting or something which is fine, but it's a good thing there are lots of competitors in the mall. Definitely won't be buying anything from this store, maybe only online...

Elias was a phenomenal help. Although I didn't purchase anything, he was persistent and calm and…read morefriendly in finding and providing assistance to get the correct size for my huge knot(head). Would highly recommend this store just because of him. Good people skills, good interactions.

I've only been here twice. First time was to check out the selection for a Cargo roof box and rails…read morefor my vehicle during the Memorial Day sale. My husband and I have no idea what we were looking into but the staff is very helpful. I believe it was Bill who helped us make a selection. I didn't know what the right fit would be for my vehicle. He was very informative about the products and promotions available during that time. I took some time to decide on what I wanted and ordered online. We went to go pick up my cargo roof box and rails. We wanted to have them install it for us initially but the services were not available due to the waitlist. I forgot the man's name who helped us but he quickly taught us how to put everything on our vehicle since it couldn't fit inside the car to take home. I would definitely would come back again since the customer service was amazing. I also got the best deal for my roof box compared to other places during the sale. They have a great selection of outdoor gear that I would like to buy. Store was clean and organized well. Thank you for your help in making the best decision especially for an expensive product.

Nothing says "customer service" quite like being publicly scolded by a manager for using the return…read morepolicy REI advertises. Daniel at REI Roseville made a point of calling out my return history in front of other customers, claiming my shoes had "over 500 miles" on them based on nothing more than his own guess, and threatening to leave notes on my account. I've been a member of REI since 1992. He also referred to my returns as "appeasements," which tells you everything you need to know about his attitude toward customers. REI advertises a one-year satisfaction guarantee. What I got instead was a public lecture, a completely unnecessary attempt to embarrass me, and a manager acting like he was there to scold me rather than help. He told me, in front of other customers, that this was "not my first return recently," announced that my return rate was 50%, pointed out that I had bought the same shoe in another color, and said he would leave notes on my account. What he conveniently left out is that I often buy multiple sizes or colors and return what does not work - all brand new - which is completely normal. Lastly, this was only the second used item I've ever returned - since 1992. REI Roseville turned a longtime customer into someone who now plans to avoid big purchases, stop using them for ski mounts, and possibly cancel a membership. Embarrassing behavior from a manager, and an even worse look for the store.

Do not go to the store!! You are better off buying off fanatics…read more We bought a jersey as a gift, they did not say anything about jerseys are non refundable they told us if we wanted to return it we just couldn't wear it we couldn't have any sort of scent on it and that we had 15 days to return it. The person already had that jersey so went to return it less than a week later, just to be told jerseys are non refundable and it's at the bottom of the receipt. Shouldn't that have been said before the purchase was even made?

This store is AWFUL They run this scam every Christmas…read more If you buy an item and it has any sale price on it you can't return it. Bought this hat for my son and he had it so we went in with our receipt within 14 days and they said no returns. They give every item a sale price then increase all items after Christmas so if you return it you have to spend more money to get your item exchanged. The fat guy with the beard was trying to fight me over it.

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I called in because I needed to exchange my ugly stick GX2…read more Simon picked up the phone and helped me identify to see if they had the different version of the ugliest stick that I wanted, he confirmed it and was very helpful. I really appreciate it.

Super cute shoes! Kind and helpful people working there, particularly a person with a photo of Kobe…read moreand Gianna Bryant on their lanyard helped find the perfect shoes for my graduation. Would recommend! Quality and care (p.s. adorable baby shoes!)

I have been to this Champs store several times - and the reason I keep going back is for their…read moreexcellent customer service. The employees are excellent, and offer very helpful advice on sizing, etc. You could go to most stores in the galleria mall and not find a person to ever help you. I've never had that problem with this store. Highly recommend.

I ordered a pair of pants online and stopped by a Lululemon store to try them on. When they didn't…read morework, I went to the register to return them and was told I couldn't return them until the next day because the purchase "hadn't run through their system yet." This was confusing, considering my credit card had already been charged. What made the situation worse was what came next: I was told that in order to process the return, the store would need to scan my California ID -- not just look at it, but scan it into their system. This is deeply concerning. In California, scanning a government ID is not legal unless the practice is clearly disclosed and the purpose is explicitly stated, typically for fraud prevention in limited situations. That was not the case here. No disclosure, no explanation, just "this is the only way we can do the return." There is also no logical reason for this request. My ID is not tied to my online purchase, it is not "in their system," and there is no matching function taking place. If the transaction truly hadn't posted yet, scanning my ID would not solve that issue -- so why collect that data at all? Between the system excuse that doesn't align with the credit card charge and the insistence on scanning my ID without transparency, this experience felt unnecessary, invasive, and poorly handled. I expect better from a brand that positions itself as premium and customer-centric. I left without completing the return and with serious concerns about Lululemon's in-store practices around customer data and privacy.

I love this Lululemon location. Customer service has been excellent each time I've visited…read more As soon as I'm through the door, employees have greeted me and asked if I needed assistance with anything. On my most recent visit, multiple employees offered their assistance (either with finding something or offering to hold my purchases at the front so I wouldn't have to carry them as I shopped). Although not the closest to me in proximity, my favorite Lululemon in my general area.

I forget the gentleman's name that helped me. He was at the register the whole time but anytime I…read moreneeded something or had questions he was there with all his knowledge. Super helpful. The rest of the associates were also super helpful and around the store when I needed something.

Please be aware that The North Face used the shipping company "Ontrac" & Ontrac is an absolutely…read moreTERRIBLE service. Ive had MANY issues with Ontrac and them not picking up packages ready for shipping as well as them not updating their shipping status, so you have no idea when packages will show up! Ontrac has absolutely ZERO customer support & they force you to deal with AI chat-bots. I love North Face but, im currently in the middle of a shipping issue with Ontrac & cannot get my Gore-Tex jacket picked up from North Face by Ontrac for whatever reason! Please research Ontrac's customer reviews & you will see that 90% of people waiting for Ontrac has had some sort of problem. I will pause on ordering ANYTHING from The North Face until they can find a BETTER shipping service, that's capable of actually doing the job they are contracted to do! The North Face got scammed by this shipping service for the contract. I expected more from North Face but, here we are. Sucks to say, they're losing customers, based on the complete INCOMPETENCE of the shipper they chose to use. In today's climate with people hardly shopping as they did before... good luck on the future of the Company! Do better North Face... a shipper should not be the reason you lose business! Only reason i gave 2 stars is because i like The North Face products... you just wont get the item, unless you buy in store! Dont waste your time on the website! You have been warned, Consumers.

There were a lot of customers at the store when I arrived, and yet I was greeted immediately and…read moreassigned an associate within minutes. My fitting was thorough and professional and completely explained. The sales associate brought out several appropriate selections and gave me plenty of time to consider the options. The sales associate knew shoes well and even identified the pros of the old shoes I was wearing. These shoes are less than $5 cheaper in online stores and the service I got here could not be purchased for that so the value is not only in the shoes but in the service. Purchase from them with confidence. I will be back.

Terrible experience. I got measured and ordered my shoe online- showing it's in stock. Then 2 days…read morelater they just cancel my order because they can't find that shoe in stock. Still shows available online and what a terrible system to have- how can your customers ever know if something is really available. Also the worker on the phone was so rude and unhelpful about it. Definitely will never shop here again.

I needed a sign for a very personal affair. Rachel was very helpful and had great communication…read moreduring the design process. Vinyl with grommets sign 3 x 5 turned out lovely. It was reasonably priced. Sign was ready within a few days. We just added PVC and zip ties for standing.

The folks at Ethan Wade did a terrific job on our workwear. They listened, they were patient, and…read morethe work turned out great. Thank you, Ethan Wade Graphics. Cary, RME, Sacramento Smog Test & Repair, https://www.sacramentosmogtestrepair.com