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    Cutter Bruce A MD

    5.0 (1 review)

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    11 years ago

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    Dr Cranney Family Medicine

    Dr Cranney Family Medicine

    4.5(8 reviews)
    1.9 mi

    I've always received great care from Dr. Cranney, which makes this review especially difficult to…read morewrite. Unfortunately, I've found myself in a really tough situation. After suffering a heart attack, taking time off to recover, and relocating, I've been struggling financially and haven't been able to pay the monthly fee required to continue seeing Dr. Cranney. I've been trying to renew my long-standing prescriptions for high blood pressure and depression--medications that are essential for my well-being. Despite explaining my circumstances, the office refused to refill them. I understand policies and procedures, but this felt cold and irresponsible, especially given the critical nature of the medications. I followed their recommendation to contact the CHAS clinic, but the first available appointment isn't until the end of June. I was then transferred to the hospital's follow-up department, but they were unable to help. At this point, my only remaining option seems to be urgent care, just to access the medications I've been stable on for years. I'm deeply disappointed by how this was handled. I believe patients--especially those dealing with serious health issues--deserve more compassion and flexibility. I hope sharing my experience helps others understand what to expect.

    Dr. Cranney has been my husband's and my Primary Care Physician for a while now. We were patients…read morewhen he was at Multicare; I felt he really listened to me, & my concerns. He took great care of my husband; my husband and Dr. Cranney have similar senses of humor so they also genuinely liked each other. The office staff is always friendly, courteous and very helpful. When I needed insurance information and was out of town, I called their office to see if they had the details I needed. Initially, only a portion of the information was found; I received a call a few minutes later from their Office Manager who had gone back into my records and found what I needed. Talk about going above and beyond!

    MultiCare Rockwood Quail Run Clinic

    MultiCare Rockwood Quail Run Clinic

    1.8(12 reviews)
    1.9 mi

    Updated Review : Ends up a few years down the road that my…read moreDr. was not approved through my Health Provider as a Primary Physician. My attempts to attain someone who CAN be my Primary Physician with full powers has been stymied twice since I started the process at end of last year. - The desk staff can be polite in person but never answer when I am transferred by telephone and can be surly on the phone. - An appointment with a different doctor to have two things completed was mostly unsatisfactory . . . she was late and was rude. - Was recently told that my chosen new Dr. was out on the day my scheduled appointment and to call in for an earlier alternate date. Scheduling was unable to make the appointment because the day was blocked and she tried to transfer me to Quail Run desk . . . no one would answer, two additional attempts over two days were never answered and a request for call back was ignored as well. I called back this morning and was unable to get my appointment as instructed, nor was my original appointment available. I now have an appointment for weeks after the original. I am extremely disappointed in the clinics Customer Care. It may force me to change Doctors and Health Care provider. They get two stars because of previous good experience and convenient location.

    They saw me for my initial appointment and then dropped me for 3 weeks. Only after I started…read morecalling to find out what was going on did they set up an appointment. Then, didn't bother to tell me that they were scheduling me for an appointment clear up on the north side of town, when I live in the Valley. MY ADVISE IS GO SOMEWHER ELSE, THESE PEOPLE DONT DESERVE TO BE IN BUSINESS

    Cutter Bruce A MD - familydr - Updated September 2026

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