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    Ulta Beauty

    Ulta Beauty

    2.9(21 reviews)
    3.6 miHeartland Village

    Haven't been here in a while. Would definitely need to take a trip and purchase some more stuff…read more I've had great experiences with ULTA , though sometimes I can find their place to be a bit disorganized or chaotic. Sometimes I feel like it's become a place for kids to gather after school.

    While purchasing a Billie Eilish perfume, I asked about the difference between two versions with…read moredifferent packaging It was the same perfume and same size. She responded impatiently, stated she didn't know the difference, and appeared annoyed when asking another employee. The employees name was Lyanne. When I asked about coupons, she said she had been "yelling to the line" to load coupons before reaching the register and asked if I "did not hear" her, which felt disrespectful.A different employee told me it was 30% off which is why I was confused. I started to look for that employee and she dismissed me saying it "didn't matter anyway" and continued to huff, make remarks under her breath, and rush me through the transaction. When my coupon did not work, she repeatedly pushed me to open a credit card. After I declined, she said, "Well then you're not trying to save money," which I found inappropriate I don't want a credit card I just wanted the discount. The overall interaction was rude and uncomfortable, especially during the holiday season.This does not reflect the level of service I expect from Ulta.

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    Cut & Dry - cosmetics - Updated May 2026

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