I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

I should have checked into this facility further. I boarded my three Yorkies for 6 days. This was…read moretheir first ever boarding experience. Some of the things that were wrong about this visit. 1. I sent along 5 t shirts, one to be given to them each day. Two shirts were given to them, the other three left folded in the bag. How hard is it to put a t shirt into a kennel each day? Especially when it comforts them? 2. I asked that they pay attention to my oldest girl as she doesn't eat when stressed. I gave them canned food to entice her. They only used 1 can and she came home visibly skinnier. 3. When I picked her up. she was also visibly stressed - wet face and hoarse from barking. Could they not call and ask how they could help her? I could have had some anti anxiety medication brought for her. 4. I called several times while away (gave up after I couldn't get through more than once), NO ANSWER AND NO RETURN MESSAGE. the one time they answered when I asked how they were, the worker didn't know what dogs I was talking about. She quickly tried to recover but it was obvious she had no clue. I am so disappointed in the care they DID NOT receive.

Sammy's hair was out-of-control, so I made an appointment with the groomer section of this facility…read moreand they did a fabulous job. He even came out with a "fall" colorful bandanna wrapped around his neck. The staff is friendly and listened to my request. Side note: I had to wait almost a week for this appointment so call ahead because they're busy. Also the front door is locked; you have to press the doorbell button to get inside.

Our newly acquired goldendoodle hurt his leg before we picked him up and this place was able to…read moretake him straight away. We are from nowhere near Blackfoot (like 20 hours), and so glad they were able to. The docs told us he just sprained it a bit, and to just allow it to get better over the next few days. We were set to drive home for the next 2 days. Our pup eventually got better and is doing fine. Blackfoot is so different from everything I've ever grown up knowing. Let's just leave it at that. But a bunch of people call this place home, so I respect that.

We thought we needed an X-ray but we just needed some meds for my husky to start eating! These…read morepeople really don't want to take your money they want your dog to get better! I recommend this place to everyone!

Great service! I have found them to be very accommodating when I need to have my dog's nail…read moretrimmed.

The best clip joint ever. The owners are so kind and professional. My neighbor's dog felt the vibe…read moreand our visit was a positive experience.

Mountain View Veterinary saved our dog - twice. Dr…read more Blanchard reassured us about the big cyst on Arrow's elbow (no need to operate ;-) She focused on Arrow's hemorrhagic gastroenteritis (bloody guts), even though she didn't have symptoms when we brought her in. Good thing, because Arrow got sick again the next night - and Dr. Blanchard had prepared us to do what we could for her at home. Mt. View also squeezed our dog in that very morning, treated her with urgent care, and we were able to take her home in a few hours. They called to follow up and make sure Arrow was improving, were available on call, and provided more supplies as soon as we needed them. And this was all during the Xmas-New year holiday week! We really appreciated expert consultations from Dr. Blanchard in person, and from highly skilled vet tech Monica. Thank you to the wonderful vets and techs at Mt. View. We will be back! (In contrast, a different vet in town handed off Arrow's checkout to an inexperienced vet tech who could not answer questions and gave us wrong information. And they charged a LOT more $$$ than Mt. View.)

They are crooks. Someone posted a donation for my dogs procedure he supposedly needed and they…read morewouldn't give the donor back the money . They said they'd put it in their donations fund for others. All because they wouldn't work with us on a payment plan for the rest. The donation made was500 dollars! And if they have a so called donation fund for others WHy wouldn't they offer assistance to us a little. We could've gotten the rest needed. So I told them to send the donation to another vet willing to work with us. They said no . That they'd keep the money because it was. An anonymous donor. Little did they know I'm the one who'd posted for help with my dogs procedure on fb and I would posy to find that generous donor to let them know to retrieve there kind hearted offer to my little Smokey dog. I told the mountain view people I DIDNT WANT THE REFUND FOR MYSELF BUT TO TRANSFER IT TO ANOTHER VET SINCE THEY TOOK THE DONORS PAYMENT ANYWay and it was for my dog! Not a strangers! They lied and tried to say they wouldn't be giving me money to me. I ASKED IF THE DR WAS REMEDIAL AT UNDERSTANDING I NEVER ONCE ASKED FOR THE MONEY TO BE GIVEN TO ME! LYING B*****! I ASKED IT TO BE TRANFERED TO ANOTHER VET! THEY ARE CROOKS, LIARS AND DONT CARE ABOUT ANY ANIMALS MEDICAL PROBLEMS ONLY THE MONEY! THEY SUPPOSEDLY CHECKED MY SMOKEY OUT THERE, THEY TOTALLY MISSED HIS HERNIA AND A GROWTH ON HIS LITTLE NECK AREA! BAD TO TAKE YOUR PETS THERE. NEVER AGAIN!

You know your dog's are well taken care of here when you pull up and they make a beeline for the…read morefront door! Dogs run the joint.. they are all roaming around and playing together all day long. They're only kenneled overnight while they sleep. They allow you to leave their beds, toys, etc for them. The staff is super nice and are hard core dog lovers. I may be driving my dogs all the way here from Nevada to Idaho to board them when I leave the country. They do grooming, so I had my dogs groomed the day of pickup. I picked them up smelling clean and beautiful!!

I just love Wiggles N Waggles. We've been bringing out two dogs to Theresa and her wonderful crew…read morefor around a year. My doggies get lots of interaction with both humans and other dogs out in the play yard. It's a very social boarding kennel and the dogs get out and about on the grounds and in the grooming salon a lot. They really are part of a big family there! We wouldn't board them anywhere else!

We have been completely satisfied with the docs and staff at Alta for the past 9 years. We've had…read morethree cats and two dogs who were patients there. We had a cat who had received an erroneous diagnosis from somewhere else. Our vet was able to correctly diagnose Bill's condition. Together we came up with a plan of care for him. He was able to live well for another 3 years with the proper treatment. Currently we have a dog with pretty bad arthritis in both of her elbows. We have been using alternative therapies as well as pain meds to keep her mobile and active. We've used red laser light therapy as well as acupuncture. These modalities have been helpful. The staff love her and treat her so kindly.

This was my first visit with my new puppy. From the phone call until my appointment every…read moreinteraction has been wonderful. When I arrived I didn't experience a long wait and I found out the offer plans where you can pay for the basic needs of a pet monthly. Which is super helpful to be able to plan for. I am glad this is the vet hospital I decided to take my little baby to.

Thank goodness for their emergency vet services. Our cat came home and had somehow 'degloved' his…read moretail (completely skinned all the fur/muscles/skin off his entire tail) we immediately bundled him up and ran him over to the vet. They took him in and got him checked in no fuss. They were so caring and helpful. They had an estimate in LITERALLY minutes. Walked us thru the process (of amputation) that our cat would be going thru and gave us through aftercare instructions and what to expect. They even left a little tail nubbin. We can't thank them enough for the work they did, it was so awful and traumatic and they made it as easy of a process as possible. ((Cat is doing well, resting, eating and drinking and super loving and affectionate)

I would not recommend this clinic for anything beyond basic care like vaccines. My husband and I…read morehad a negative experience there. Of the vets, Dr. Moulton was the most caring. The vet techs were fine, but the two front desk staff were consistently rude and seemed more focused on their phones than clients. I'd suggest considering Blackfoot Animal Clinic or Alpine in Pocatello instead.