Great service! I have found them to be very accommodating when I need to have my dog's nail…read moretrimmed.

The best clip joint ever. The owners are so kind and professional. My neighbor's dog felt the vibe…read moreand our visit was a positive experience.

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

My dogs have never been so excited to go to the groomers. Cori Ann loves my 2 dogs and she does a…read moregreat job for a great price. I highly recommend her and Lucky Dog.

The best groomer you can find! Prices and service you can't beat. Cori Ann loves animals and it…read moreshows!

I should have checked into this facility further. I boarded my three Yorkies for 6 days. This was…read moretheir first ever boarding experience. Some of the things that were wrong about this visit. 1. I sent along 5 t shirts, one to be given to them each day. Two shirts were given to them, the other three left folded in the bag. How hard is it to put a t shirt into a kennel each day? Especially when it comforts them? 2. I asked that they pay attention to my oldest girl as she doesn't eat when stressed. I gave them canned food to entice her. They only used 1 can and she came home visibly skinnier. 3. When I picked her up. she was also visibly stressed - wet face and hoarse from barking. Could they not call and ask how they could help her? I could have had some anti anxiety medication brought for her. 4. I called several times while away (gave up after I couldn't get through more than once), NO ANSWER AND NO RETURN MESSAGE. the one time they answered when I asked how they were, the worker didn't know what dogs I was talking about. She quickly tried to recover but it was obvious she had no clue. I am so disappointed in the care they DID NOT receive.

Sammy's hair was out-of-control, so I made an appointment with the groomer section of this facility…read moreand they did a fabulous job. He even came out with a "fall" colorful bandanna wrapped around his neck. The staff is friendly and listened to my request. Side note: I had to wait almost a week for this appointment so call ahead because they're busy. Also the front door is locked; you have to press the doorbell button to get inside.

Negative star review. I made an appointment for my dog to have her haircut and was told they needed…read morea rabies vaccination certificate. I scrambled around and paid extra to get the vet to do one before my appointment. Dropped my dog off. I was informed about 30 minutes later to come pick her up because they wouldn't do her... The vaccination had to be done a couple days prior to the haircut per their rules, and i had told them when i dropped her off but was assured it would be ok... It screwed my whole day up. I was polite but I told who I thought was a manager how I thought about it being bad customer service. As I was in my car getting ready to leave, the owner came out and started screaming at me. Even threatened to call the cops on me! I will never go back there again. Nor will I ever refer anybody to a place with such bad customer service. Minus stars if there was such a rating!

I took my sisters little malti-cross in to be groomed last week. My sister lives in a senior…read moreassisted facility. I didn't realize it but the poor baby was matted badly close to skin although the top layer looked brushed. The tail looked painful. They gently shaved her leaving as much hair as they could. She was happy and comfortable with the groomer. She was really cute when she was done and they put the bows on her collar instead of tying them in her hair (although cute it pulls doggies hair). She was strutting her stuff coming out of the place so I could tell it was a great experience for the dog. They also offered to start doing a brush out to prevent the issue from ever occurring. These ladies are great! Gentle and easy with the client. Everything I had hoped for.

I recently took my poodle in for grooming. they shaved him down to bare skin very bad cut. razor…read moreburned his behind. the shampoo used caused an allergic reaction. when I called them to let them know they denied any discussion of length 7/8 was what it was supposed to be. they told me I was lying. They also hung up on me even though I was very nice about it. They did not even ask if the dog was ok. So I would not take any dog back to them. My dog is traumatized hiding and shaking, he has gone from an outgoing friendly dog to one afraid to go outside. At this point my cost is close to 150.00 on top of their bad service. sally m.

Jacque does excellent work. I would not take my dog anywhere else!read more

Community Animal Hospital is a great place to take your pets for their medical care. The staff and…read moreDr. Alpert are very knowledgeable and understandable. They are always willing to help your pet and lost pets while providing the utmost care. I take my 5 dog and 2 cats to them. I totally trust them with my pets needs. Dr. Alpert truly cares about your pets and she shows great appreciation to responsible pet owners. I value her expert advise. She is very direct and that's what I love about her. When my pet needs something they don't have time to beat around the bush. She is very assertive and gets things done in a quickly positive manner. I don't trust just anyone to my pets needs they are my furkids and to be able to trust a veterinarian clinic speaks volumes. In May 2012 I had to make a hard decision and put my kitty to rest. I was a crying mess. It wasn't easy to let my kitty go, but because of the condition he was in it was the best for him. Dr. Alpert and her staff were so understanding and comforted me and my kitty through the whole process and he was able to pass peacefully. They are really flexible always willing to take your pet in with or without an appointment. They will take the time to get to know you and your pet. They all work hard to make sure you have a pleasant experience. I cannot thank them enough for the hard work and dedication towards me and my family. Because of them I have 5 healthy puppy dogs and 2 rambunctious kitties. Another great feature that I absolutely adore about Community is they are involved in so many community events and functions. They truly care and are very compassionate about their work. Animal lovers at their finest. Thank you Community, I look forward to the many years of giving you my business. I cannot thank you enough for your hard work.

Sadly had my little dog pass away a couple weeks before Christmas and they were the biggest help…read more They got here in that day and I had her back within a week. Originally they told me it was going to be two weeks or but, I got her remains, along with some paw prints quicker than expected. I was a wreck on the phone but they were so kind and understanding. They also sent me a card in the mail after this whole experience. I would definitely come back to this hospital with any of my pet needs thank you Dr. Knight and her whole team.

They are very knowledgeable of all the products and can advise for everything they sell. The whole…read morestaff is very pleasant to talk to. A family run business is always more customer friendly. The petting zoo is a big plus also.

Love the staff, knowledgeable, friendly. My daughter Loves the out door petting zoo. Great deals.read more