Today, I had the absolute best chat with Carly. At first, we had a little miscommunication going on, but we got it straight eventually. Carly helped me figure out exactly what I was missing and how to fix it. Then, she even said she'd have someone on staff personalize one of our shirts and email us a couple options within a few days. This is actually WONDERFUL because it opens up avenues that could potentially assist with a source of income at some point (it would be a while, but we're trying!). I am so appreciative of her help today & I will definitely be asking for her in the future! read more

Custom Ink - As you can see, this is a snip of the shirts I already ordered that I am currently requesting more, including one with personalization. - Customized Merchandise Near Me - Tysons, Virginia

No customer service--just a copy-and-pasting AI that times its responses. My order was promised, then apparently forgotten, and ultimately never delivered. They had no trouble charging me on time, though. The order has now been canceled, with a promise that my money will be refunded. After this experience, I'll be watching closely to make sure the refund actually arrives. If you're considering using Custom Ink Group, especially when you have a deadline and your own reputation riding on the order, be very careful. My experience has been frustrating, unreliable, and unacceptable. read more

If you're looking to put your logo or design on clothing/accessories, I'd highly recommend Custom Ink. I've used them 4 times. The website is user friendly, the process is efficient and well thought out. The products and printing are high quality. The customer service/satisfaction is top notch. read more

Awful company. Sent in an order, it never shipped ..after 2 weeks I called, they told me that it was still with the design department. I waited another 2 weeks, called again and they said it was almost ready to be printed and that there was "nothing for me to do". After a month still nothing ...fortunately I was only out about $40. It's been 2 months and I still never received my order. LOL read more

0 stars. I have use Custom Ink in the past with great success, but my recent experience was the worst. I designed sunglasses on their website using their basic font feature (not even my file) only to have it disapproved. They suggested an edit that was unsuitable for my needs (totally different font with cursive instead of script), They did not even seem to try to make this basic design work, even though I was very open to changes and sent a logo file. No explanation of what parameters could not be met. The worst part is that they took my payment immediately but only offered 3-5 business day refund (not even currently pending) in mybank account, and tried telling me that it was my bank holding it up. Then they tried to charge me again for revisions when I called to just get them.made.inst3ad of a week long refund!. read more

Custom Ink - Don't even bother. That all say "I completely understand.", but make zero effort to. Even on the simplest of projects - Customized Merchandise Near Me - Tysons, Virginia

Ordered 50 custom shirts with specific due date, only received half of order on time. Because they couldn't be used without all of the order, they did refund my full amount. So disappointing not being able to use for my benefit but kudos to for the empathy and refunding my money. read more

Custom Ink is a fabulous, customer friendly operation. I had a problem with an order - a specially designed shirt - and they fixed in quickly. Their customer service rep Mary gets extra praise. A truly professional operation. Thank you! read more

I've been trying to get an order through with them for two months. This is a purchase through my institution so has to be done via Purchase Order. I've had to resubmit Purchase Orders three times because there have been issues with the Purchase Order. This is mine and my institution's fault so that's not a problem. The problem is that they never let me know that there were issues so after waiting for weeks for the order I finally call and they tell me there's a problem. This has happened three times. They could have just let me know a couple days after submitting the purchase order and I could have gotten it fixed right away. Instead it is a month later now and several calls to their customer service and it looks like I won't have the item in time. This company's customer service needs a complete overhaul and needs to actually reach out to their customers. read more

I've used custom ink over the past decade for about a dozen large orders for military unit shirts and up to the last two orders, they went well. These last two were not only a total waste of time and money, I would equate my last experience to them as being the absolute worst commercial transaction I have ever made, period. - "live person" chat...dont bother, its AI and helps with nothing - customer service is just a call center, you will never speak to the same person twice. They don't read notes so you have to explain every detail to each one, and still get multiple emails about the same problems that were supposedly resolved...of which there were many before the shirts were even delivered - Out of 110 shirts, literally 2 size small shirts were unable to have the logo fit, so instead of dealing with these two individually (or just allowing us to cancel the 2 small shirts), they switched all 110 to a digital print which is essentially a sticker slapped on the shirt. - After all that every single t-shirt showed up with the front logo being nowhere near the proof and wrapping into the armpit. Not a single one of the 100+ shirts was checked for quality assurance even though that is supposedly a step listed in their process. Every one had to be replaced, which added two more weeks to the already month long process. read more

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Worst customer service experience of my life. Spent 2 hours on the phone with them, received no assistance, denied a refund or return, and was essentially told to eff off and that they had my $500 and that was just too bad. read more

DO NOT ORDER FROM THIS COMPANY!!!! They are not a trustworthy source when it comes to super rush delivery on custom items. I ordered my items on 9/21 for an event on Saturday, 9/26, paid for next day air shipping with the estimated delivery on the Custom Ink website being Thursday, 9/24. The next day, the estimated delivery was for Wednesday, 9/13 on the delivery website (UPS). On Friday, 9/25, I received an email stating the items would be delivered on Monday, 9/28. To me this was unacceptable and did not leave me with enough time to pivot considering their lack of communication on the shipping delays. I reached out to both UPS and Custom Ink's customer service just to be told that liability rested on the other party by both representatives. According to UPS, Custom Ink dropped off the package too late and this resulted in a delay caused the shipment to be pushed back to another day. They did offer a voucher on my next order (won't be shopping with them again) and a refund on the $50 delivery fee I paid for the rush order. BEWARE of ordering from this company and trust a local shop that offers a more personal touch in customer service. read more

Horrible customer service, unprofessional employees, and they don't know how to use their own printing equipment. Goofed up on two of my orders but don't want to work with me on fixing and/or returning my money.. Even tho they goofed up my fonts twice!!!! Shady company 100% read more

do not order from them. they act like they have good customer service but they don't. they mislead you on their site and the quality of printing is 3rd grade. I ordered two XXL and they sent two XL. I have confirmation and they tried to change it on me. Morgan and Amanda will NOT help you, they will only try to get you to buy more with a 20% discount. STAY FAR AWAY. the site is user friendly but they ARE NOT! read more

1 star for arriving in a timely fashion (although I ordered two shirts and they arrived on different days which is odd). It's a littlle tricky to design a tshirt using their portal and I had two questions for "customer service". Customer service folks wanted to complete the order as quickly as possible & could care less about my end product. After talking to the first rep, I decided to call back as she was no help. The 2nd customer service rep did not adust the font as he promised (which you can see on your dashboard) and I had to contact them a 3rd time. The 3rd rep said "no problem at all, I will fix and reship". The replacement was the exact same as the incorrect version which was comical. I now had 3 imperfect shirts (and the white lettering was very cheap looking too, almost scratched off if that makes sense). I paid $45+ for each shirt - they were the worst, cheapest, scratchiest Hanes shirts I have ever worn and will not wear again. They were also VERY small so size up rather than down if you aren't sure. My medium was basically a small. I hate to be negative but I want to help folks on the fence as I was pretty stressed using their services. Next time, I will stay local. read more

ordered a standard golf polo. printing was good. turnaround was good. polo was absolutely horrible. It was the thinest material I've ever experienced in a polo. it was so thin it telegraphed my chest hair right through. it draped over my body and was extremely unflattering. I wanted a refund but all they would do is give me 30% off another better product or refund me $10. I can't express enough how absolutely disgusted I am with this company! read more

Quality control is non existent. Do not trust them with text only projects, and please expect to spend an unreasonable amount of time being strung along by customer service. read more

Horrible. They completely ruined our family reunion. We ordered over 80 shirts from them. Every time we checked they said they would have our shirts to us by the 18th. On the 18th, which was on a Friday, they told us that they shipped our shirts through a carrier that does not deliver on the weekends. This was not acceptable as our family fly out of the country that Monday (as they were previously informed). To add insult to injury, twice I was told that I would receive a call back, 6 days later, no call. They need to learn how to take accountability for their actions, use carriers that work over the weekend, especially when they miss their deadlines. read more

Graphic was good, but the t-shirt material was so cheap and thin that it was literally see though. I was told this was a normal. I asked customer service for a replacement with a thick material or a non-see through color. They refused and gave be a 15% refund. I will never use them again. read more

The help staff is great, the chat and email folks are lovely. Very quick and responsive. Unfortunately the shirts are terrible. First batch of 9 bowling shirts were cheap iron on stickers and the names of my team were all in the wrong place. 2nd batch, the names were in the right place, but I got 6 "Nick"s. Still working on the 3rd batch. Like my bowling team itself, you just can't win with Custom Ink. read more

Custom Ink - 6 Nicks is not the name of my bowling team. - Customized Merchandise Near Me - Tysons, Virginia

I was lucky enough to draw the iron-on chosen by them of course, no mention of it prior when contacted about where i wanted the logo. Funny, it says they primarily use silk screen for more professional and durable look. No bueno! read more

Custom Ink - Iron-On. - Customized Merchandise Near Me - Tysons, Virginia

custom ink did the WORST job with my company shirts. when the shirts arrived the color of the shirts were blue when I ordered green, the logo is 2 colors and they printed 1, and the flag in the sleeve was upside down. I requested a remake and they sent the wrong color again, the logo on the back is way too high this time and the front logo is in the center of the shirt instead of where a breast pocket would be. I pad $53 for this shirt and they can't even get the shirt comor right. DO NOT order from them. only positive is customer service is really nice read more

Liked the interface, should have done my homework. I have 20 year old t-shirts that look better than what I got. For a cool $30 apiece. Terrible. read more

I tried to order personalized playing cards through Custom Ink and emailed back and forth with customer service on the design. I was quoted one price but when I went to check out, the price was actually 10x more, which was not within my budget. After several phone calls and emails, custom ink decided to honor the quote that I had received in writing but when I received the order, the design was printed so badly. It was cut off at the top, and not centered at all. Again, after several phone calls and emails, they said they would fix the order and ship a second set. To my surprise, the second set was just as badly printed! The border of the playing cards was way off centered with a lot more space at the bottom, and the top border being cut off, and on many of the items, the design was also not centered in the middle (side to side). After more phone calls, and waiting, I still have not heard a resolution from their "investigation" and now the timeline and event where we were going to distribute this gift has passed. I am still waiting for a refund and a resolution. read more

I'm so pleased with the customer service and delivery time! Honestly ,I never write reviews but the gentleman Jose I talked to on the phone was so helpful in selecting which quality tshirts were within my budget, and very responsive via email as well. The prints look incredible on every shirt! Definitely order my next batch through Custom Ink as well. read more

I wish I could give below zero stars. Unacceptable company and customer service. I placed an order two months prior to needing 32 shirts for my dance class. I am a teacher and needed the shirts for their performance. Unfortunately, despite me reaching out eight times via email and calling three times for over an hour, customer service said that there was a "communication error." Each time I reached out to customer service, they told me to wait and someone would reach out to me. By the time I needed the shirts, I was told that there was nothing they could do. They cancelled the order even though it was confirmed months prior. It was frustrating for me because I had spent so much time trying to get the shirts, but it was also disheartening because my students were depending on CustomInk to get their shirts for their dance performance. Shame on you. read more

Custom Ink completely messed up my small but very special to me order of specialized dad camp tee shirts. They didn't read the special instructions that the lady who took my order over the phone left for them..which on the phone I asked her if they would notice that there was different writing on the back of each shirt and she swore they would. But of course they didn't so each shirt has the three titles for dad camp. Noone could have looked at that and thought it was correct or what anyone would have ordered..but they shoved it in a bag and kept it moving anyway. Gave me a refund which they should for a complete failure to meet the order. But doesn't help me have tee shirts for the kids to wear..do not recommend. Obviously no quality control on what gets sent out read more

ABSOLUTELY HORRIBLE COMPANY! do not waste your time! they promise you that your items will be delivered by a certain date and they do not fulfill that date. My family ordered 110 shirts for our 100th anniversary of our family. They promised us a date of July 29th to only find out they didn't even ship the shirts until the 30th. They did not rush the order or anything to make sure the shirts arrived in time for our reunion on August 2nd. Please take your business elsewhere. No rush shipping, No refunds- and if we wanted to return the shirts it was going to be ANOTHER shipping charge. HORRIBLE customer service! sham on you. read more

way over priced!!! omg im trying to print to resell .. but how am i suppose to re-sell to make a profit with these ridiculous prices???? best yall go to https://teespring.com/ read more

Save your money and purchase elsewhere. Bought custom T shirts in different sizes and they all ran small. Notified the company and was asked to take photos of a large shirt showing the dimensions with a tape measure. We obliged and were told to retake the photos showing the entire length of the tape measure. Our photos showed 3/4 of the tape length to the end. The implication being we were trying to deceive them. I don't believe they ever intended to replace the shirts !!! Shop elsewhere.... read more

Provided my own design, and spent $25 to work with the art team to get a proof. They promptly sent a proof, but the color was wrong. So asked them to fix it to the same color that I had submitted, but that led to my project going into some vortex of no return. It's been a week, I've received about 15 different emails, each one from someone different, but none of them making any progress on my order. They just kept telling me to place my order, and that would give me access to the "art team." I explained I had NO interest in placing an order that I had no confidence was going to be correct. And I reminded them that I'd already paid $25 for access to the art team. But the next day I'd just get another email from another new agent advising me to place the order. So paying for a design fee was a huge scam that not only got me nothing, but also is apparently unnecessary as anyone placing an order would (theoretically) have access to this mysterious art team. In the end, trying to work with Custom Ink was an exercise in frustration and a complete waste of time. read more

I did a fundraiser through CustomInk and the experience was really frustrating. Not only did I have to spend so much time and energy chasing down the money I raised, but on top of that, about half of the orders arrived with the wrong sizing and colors. It was incredibly disappointing to see such a lack of follow-through, especially after putting in the work to promote and fulfill the fundraiser. read more

False advertisement! I was trying to make a hoodie using college logos. Their website allows you to use college logos, but does not state anywhere on their website that you must be associated with that school to use their logo. The frequently asked questions and the add art section NEVER mention this information. They only tell you this information after you pay and their customer service tries to convince you to edit your design just so they can keep your money! Scammers! read more

Really disappointing experience with Custom Ink. I completed a school fundraiser through their program following all guidelines. When I hadn't received my order I reached out to customer service and they told me an email was sent to me about the shipping date not arriving on time and "sometimes their emails do that". Changing the shipping date requires communication that includes a two-way response! I asked to speak to someone in leadership and they told me they'd say the same thing. I asked for the order to be rushed knowing I might have to pay more. They followed up with a passive aggressive email saying they couldn't do it. Telling me in the future maybe they could pull a rabbit out of a hat for me. Really unfortunate experience and would not recommend their fundraising feature. read more

Custom Ink - Email - Customized Merchandise Near Me - Tysons, Virginia

For my order, I didn't care for color and asked for discount on replacement. They agreed to a 20% discount. When I gave my replacement order, they coldly rejected their offered discount. I explained no discount no purchase and the proof of their previous support rep written discount offer. They coldly ignored and rejected me. read more

A deeply frustrating experience with zero accountability We ordered custom swag for a major industry event with plenty of lead time -- our original delivery date was set for May 16. Over the following three weeks, we reached out repeatedly trying to get clarity on the order status. We sent multiple emails and got no replies. We were bounced between representatives -- Kate, Kaorlyn W, Damien B, and finally Gracie -- while we begged someone to please help us figure out what was happening. No one ever gave us a straight answer or even a reply to our emails until we asked for it over the phone. Once we finally got their team on the phone, we were told the date had shifted to May 20 -- still stressful, but manageable after we spoke with our event team and they thankfully agreed to this new delivery date. 2 days later we still hadn't heard anything so we called again to confirm this delivery date with an agent. They assured me they were working on the order and everything was going fine in production. Hours later, I received a follow-up email saying the order had been delayed again to May 22, due to a production issue that was never mentioned before. This wasn't a small change -- it meant we could no longer ship directly to our event, which we had clearly communicated from the start. We now have to scramble to reroute everything, eat the cost, and figure out how to get materials there ourselves. It reflects poorly on our team and our brand, even though we did everything right on our end. And now we don't even have the items for our event anymore. The best resolution we were given was a "sorry you experienced that. We can give you 20% back." and the chat was closed. It was all so insulting. What's worse is how exhausting the experience has been. We didn't feel like a valued customer. We felt ignored, misled, and like we were just being passed around. This was not our first time using Custom Ink but unfortunately, it'll be the last. read more

We definitely recommend looking at another company. Before looking at them, the creativity that is allowed is very limited depending on the product that you select, rather than asking you about your art or designe they will cancel your order. After telling you it looks like something different even if its not. Save your time and your money. Deal with a company that will respect your and your art. read more

I would recommend not using CustomInk. Don't get me wrong, when the company first started they were great but as they've gotten bigger their customer and quality has gone way downhill. I recently ordered 55 shirts from them and the majority of the order was defective with the front center logo being off-center. When I contacted customer service about the issue I was informed that they have a 1/2 inch tolerance policy of centered prints. WTF!? Is centered pretty self explanatory? Anyways will not be using them again. Good luck if you choose to. read more

Custom Ink - Off centered logo - Customized Merchandise Near Me - Tysons, Virginia

Completely misleading. They said they were LOCAL printers and then told me to go pick up my job 30 miles away. I specifically picked them for convenience and they want me to trek into the middle of Hollywood to pick up two t-shirts. Nothing up to the sale mentioned this little tidbit. Horrible. read more

Custom Ink refuses to make tshirts for family members of someone who recently passed away from leukemia. They refuses to say how the shirt violates their terms. So, I guess that they just hate people who have died of cancer. Would not recommend. Find somewhere else. read more

I was really disappointed with the quality of printing I received. I didn't expect screen printing but I did expect something along the lines of what a circut printer would. This actually looks and feels cheep. More like what you would buy yourself at Walmart, print cut out and iron on yourself. I do not think it will survive many washes but for the sake of a good review I will keep track and share it on YouTube. I'm a brand new business to meet the 6 shirt requirement was expensive for me. I was excited to share my uniform shirts and I actually ended up photoshopping them to look better because I was embarrassed to have spent money on them. I found the shirts outside of custom print for 9.99. I wish I would have just made them my self. ​ read more

Custom Ink - Customized Merchandise Near Me - Tysons, Virginia

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