I had a very positive experience and recommend this practice. Both Doctors B and K are very…read morepleasant and welcoming. Dr. K clearly communicated the steps throughout the hearing evaluation. It turns out I was confused about my insurance, which covers the evaluation but not the hearing aids, so I'll have to go elsewhere for those. I should have checked that out before making an appointment but Doctors K and B were very patient and clearly explained the next steps I should take.

Dr. B and her team are the best! I brought my grandmother in for new hearing aids, after a very…read morenegative experience with another audiologist. We waited almost an hour after our appointment time, but it all made sense when we got to see the doctor. Dr. B patiently sat with my grandmother for around 2 and a half hours. She asked her a ton of questions about her hearing issues, current hearing aids, and general activity. She is also the only doctor that has ever spoken loudly and clearly enough for my grandmother to understand. She tested my grandmother's hearing in a soundproof booth, and explained in great detail what her issues are and what could be done about them. I should mention that my grandmother is also legally blind (which throws off a lot of medical professionals), but Dr. B taught her how to use her hearing aids by feel, which was amazing! My grandmother got new hearing aids, as well as a tester pair to use for a week while they were being built. We had some personal issues in the interim, so it took a while for us to pick up the new hearing aids, but Dr. B's office was super kind and flexible! We also got to try them for a few weeks at home before we had to pay for them, which we were able to do over the phone. Fair warning that the office is in the basement of an apartment building which is NOT handicap accessible. There is a ramp to get into the building, but there are two or three small steps to get to the office. The office itself is also small, but my grandmother's wheelchair just barely fit in. My grandmother's hearing is much better, and we are very happy with Forest Hills Audiology!

I just finished a visit with Dr Y at Universal Hearing Center and I cannot RAVE about him enough…read more He was incredibly helpful and carefully explained my hearing aids, the options and instructions--Not an easy task as I am a senior woman with very limited technical ability and these were my first hearing aids. To be honest, I had been both confused and frightened. Full disclosure: I initially wrote a negative review. I had not seen Dr Y at the Office, but someone else who failed to provide needed instructions , the office was in the midst of a renovation ( now completed) and there were other issues. Fortunately I later spoke to Gladys at the front desk and she contacted Dr Y, and returned today. I will Try to Delete that first review , but if anyone sees it, please IGNORE it as its continuation is solely because my technical incompetence. PS --the Office is easily accessible from Manhattan ( for me the Q to the F and then a very short walk -- with the temptation/possible incentive of nearby outlet shopping and reasonably priced restaurants.)

After being disconnected by three live representatives, I eventually reached someone who stayed on…read morethe line. I explained that I am profoundly deaf and rely on a speech-to-text app, and I requested their patience during our conversation. Unfortunately, I received no acknowledgment or reassurance, and I did not feel welcomed as I tried to schedule an appointment. When I called back to offer feedback (Gladys), her only response was, "Ok." I then told her to cancel my appointment since I planned to take my business elsewhere, to which she replied, "Not a problem." I have since chosen to work with another local vendor who demonstrated much greater understanding, warmth, and inclusivity.

Dr. Robin Zeller offers the best hearing aids on the market and fits them to meet your needs…read moreaccurately. She is compassionate and knowledgeable. I'm so glad I came to Sound Hearing Audiology.

I was very fortunate to find Sound hearing and Dr. Robin Zeller when my son was in kindergarten. He…read moreis now going into his senior year of high school with A high GPA. She has found the highest technology hearing aids for him over the past 11 years. Thank you thank you thank you. He will be going to college with scholarships in two yrs because of Dr. Zeller's caring & expertise. He started with a mild to moderate loss now profound loss but she has worked with him over the years with all different kinds of hearing aides and teacher microphones that worked phenomenally at school and allowed him to flourish.

I have been going to this Audiologist Group for a year now. They are fantastic! I purchased 2 boxes…read moreof batteries for my hearing aids and they refunded me part of the price back to me. They are really honest. If you need a good Audiologist this is the place to go. Eric Bauer.

I visited Dr. Z on 3/28/24 after having issues with my left ear. My ear has been clogging up off…read moreand on for a weeks. I thought it might be allergies since my hearing was just slightly impacted. I made an appointment, and I was happy her office was in my neighborhood. When I arrived, I was the only one waiting. The receptionist was very sweet and professional. The waiting area and bathroom were very clean. The wait to see the Dr was very short. Dr. Z was very kind and explained what she saw after reviewing my ear history. To my dismay, my left ear was filled with wax, ugh. My right ear was fine. The Dr. recommended an ear cleansing that wasn't covered by my insurance. I paid the fee after googling to check out the rates for the cleaning, and it was correct, lol. Baby. that ear cleansing felt amazing. I wanted the right ear cleaned, but the Dr didn't recommend it. Lol. It truly felt like a spa service for my ear. The Dr. showed me all the wax that came out. My left ear really felt clean and clear. Thankfully, I passed my hearing exam with no issues. As we get older, we really have to be thankful for everything that works well physically and mentally. I would definitely return to meet with Dr. Z regarding any auditory issues.

Dr. Jennifer Wind was amazingly patient and kind to my 91 year old grandmother. She provided her…read morethe best care possible with her hearing aids, hearing loss. I'm so thankful to her for all her help.

Dr. Robert Rothstein is a highly qualified and skilled Opthomologist. I appreciate him so much…read morebecause he truly cares and does his best to address all of your concerns and look for solutions for any problem you may be having in reference to your eyes. What makes him so special and rare is the fact that he truly cares about your well being and works diligently in his efforts to find a solution. He listens carefully and makes your feel comfortable and respected. I feel very fortunate to have him as my doctor. I can't say enough good things about Dr. Rothstein. His office is well run. His staff are not only nice and respectful but also highly efficient at their jobs. To sum it all up not only is he a wonderful doctor but also a kind and caring human being. You won't regret your decision to visit Dr. Rothstein. Stella Neglia

Got my eyes checked. Everyone was professional and kind. Prices are fair and guess what-- "no…read morespecial price" if you pay cash or credit cards which is what I have unfortunately encountered at other medical offices. I find this office professional and honest. The price is the price. The doctors know their work and do it well.

We were referred to Dr. Feng's office, where my 97-yr-old mother received a thorough evaluation…read morefrom Dr. Tiffany Hong. From the very beginning, we felt she was in caring and capable hands. The exam was comprehensive, and everything was explained with patience and clarity. When we returned two weeks later for the hearing aids, Audiologist Suzette Xie took the time to gently guide my mother on how to use and wear them, making sure she felt comfortable and confident throughout. The fit was excellent, and my mother can now hear clearly again. Conversations now feel natural, and the simple relief of not having to repeat everything has made a huge difference for everyone in the family. We're truly grateful for the care and attention she received. The office has a very friendly atmosphere, and the staff were accommodating with no attitude, even when I needed to make a last minute change to my appointment that day. The wait time was under 10 minutes. Highly recommended.

Dr. Kathy Feng, a New York State licensed Doctor of Audiology for over 12 years, was highly…read morerecommended by a Columbia Medical Center Audiologist to have my hearing aid device made. Well-explained orientation, very precise and patient on how to operate and maintain a hearing aid device. As well as amazing, well-ethical staff, I have seen at a health care clinic. I am impressed with the final product as well, high-end quality and packaging.

Sara Boszik is a truly exceptional audiologist. Patient and knowledgeable. I have worked others in…read morethe past and so far Sara is the gold standard!

I had high hopes when I made my appointment. I said that I needed hearing aides and provided all…read moreof my insurance information, repeating that I required hearing aids. I explained that I was disable and used a power wheelchair and asked if the office was accessible. They assured me that it was but that I'd need to go to the concierge at the building next door and they would bring me to the office "the back way" . When I got there I was taken up two small flights of steps using a portable ramp (and nearly tipped over backwards on the ramp going up the first steps as the incline was too steep) and was taken to a room the size of a medium sized walk in closed. Once in the room it was obvious that the wheelchair would NOT fit through the door. The owner asked if I could sit in an office chair and they would roll me into the office. I said yes. Only then did they tell me that the were not in network for hearing aids using my insurance, but that they could do a hearing evaluation, and I'd have to get hearing aids somewhere else if I wanted to use those benefits. I asked if I'd need to have another hearing test at the place dispensing hearing aids. They said yes. I told them that I wasn't interested in paying for a test that wouldn't be useful to the process, and that I had been misinformed that the office was accessible, that it clearly was not, and that I had specifically said twice that I needed hearing aids, and was clear in that I used a power wheelchair. The owner told me that "many wheelchairs fit throught the small doorway", but acknowledged that this had been a problem in the past. I was furious, but kept calm and said I had to leave before I became unpleasant, I was so angry. They apologized. I wasted all of a morning and part of an afternoon. On the way out through the back on the ramp again I almost tipped trying to go down the ramp when the ramp slipped down from one step to the next and my chair very fortunately did not tip. I sucsessfully got down the second set of stairs but not without fearing greatly for my safety. It could have ended with a serious injury. This situation was more than inexcusable. First not telling me that they were not in network for hearing aids before came resulted in an absolutely wasted trip, which for someone in a power chair is extremely difficult. Being frankly intentionally lied to about accessibility, and almost being seriously injured by inadequate adaptive equipment and negligence/ignorance on the part of the connecting building staff. I will be making an ADA complaint with the city and whatever government agency are relevant about the audiology/hearing practice as well as the building next door, so that others don't have the same experience or risk injury. This is inexcusible.