Care quality poor Office experience poor…read moreProducts returned refund never get processed Not trustworthy

My mother and I visited NYC Associates for her hearing test and hearing aid fitting. Taylor, the…read morefriendly front desk receptionist, greeted us with freshly baked cookies which was a nice touch was so helpful. My mom indeed needed hearing aids, and Dr. Kate explained her results clearly and recommended different types. She also helped us find the best option for my mom. Dina was so very patient and kind as she taught my mom how to use the hearing aids properly. We highly recommend NYC Hearing Associates to anyone seeking hearing aid assistance. We can't thank them enough for their support throughout my mom's hearing journey!

I was having a difficult time hearing things and I was reluctant to go get checked because I am so…read moreyoung, but when I sat down with Michelle it felt like talking to family. This was a life altering decision that has made my life so much better. I would recommend this company to everyone that has ever had any difficulty with their hearing. Amazing!!!!

Dr. Fisher is an expert at what he does. I trust his opinions and appreciate his confidence in his…read moreknowledge. Extremely kind and professional. You can tell he loves what he does.

NEW I took my mother to see Dr Kakani for dizziness and…read morebalance issues. Dr Kakani listened carefully to my mom's problems and outlined a treatment plan for her including exercises. My mom followed his instructions and within a week she has noticed significant improvement in her symptoms. He is an extremely knowledgeable clinician with a great bedside manner. His staff are all wonderful and professional .... Love Gina the Receptionist. Highly recommend!

excellent doctor, well run office, great staff. rarely a wait more than 10 minutes and attentive to…read morepatient needs and questions.

Shocked i honestly do not know and actually pretty surprised why Ent did not get 5stars. My journey…read morehas been really difficult to say the least. Go to the doctor in June to get a physical which included a hearing test to leave all scared and confused .My wonderful doctor at Rockville medical sent me to an office next-door to get I'm more comprehensive hearing test. I get the test I failed then was required to get an MRI.My doctor recommends Ent and this was the best decision I ever made as I was trying to figure out why this was happening ! I met with Dr. Jay Rechtweg and Audiologist Nicole Trupo . Why am I giving this review please note **** I had first met the doctor and audiologist but due to my insurance my hearing aids were not covered therefore The wonderful audiologist help me find another office. I ended up going to HEARUSA : 1-Took me forever to get an appointment. 2-it took longer to fill out the paperwork then to see the audiologist. 3-A strange Interaction to say the least as I explained to the audiologist what wonderful people took care of me at Ent and she was a disgruntled ex-employee. Which was basically What I was told at my appointment. I wasn't explained the process and I wasn't really told what the options over at my future would look like having to get hearing aids. I ran so fast out of there and I never turned back. As soon as I walked out the office I made an appointment with Ent. From the moment I met the doctor time was never an issue and he explained to me what was going on and why it was going on. He made me feel at ease and before going to any doctor I had done my research and I had so many questions. To make me feel at ease Dr. Jay Rechtweg spoke to me at the office and spoke to my mom on the phone. He really has bedside manner.Is one of the most professional and caring Dr. I have ever met and I've had a lot of health issues and not all doctors have been great in the past so I highly recommend him. After speaking to the doctor he had explain to me thoroughly what the next step would be so I felt confident going into my appointment Audiologist Nicole Trupo. She was very caring very understanding and she also help me find another office when insurance was an issue and then only made sense that I come back to Ent. She practices the same philosophy as a doctor very knowledgeable very patient explain to me everything when I was nervous and had so many questions and after going to another office I was scared I wasn't gonna get an appointment right away and she was able to fit me in the week after. If you're looking for professionals who care about their patients look no further. I will also say that one of the most important things to any medical office is the front staff and they are always super knowledgeable, polite and professional and no matter when you call there's always someone to return your phone call. Erika

Doctors know their business but wait time is unacceptable. The office doesn't know how to set up…read moreappointments or someone wants as many patients as possible regardless of the wait. Been there a few times and the wait is an average of over an hour from your appointment.

Lady at the front desk was so helpful. She saved me a trip back and told me I could wait briefly…read morefor the Doctor. I had just left the Ear doctor next store for at Pro- Health.

Very pushy about hearing aide,pushed care credit. Overpriced and did not listen to needs. try…read moresales pitch. nOt going back. I am out a lot of money and now I am charged a co pay for the hearing test. Shame on you.

So, my mother-in-law (MIL) has been going to Dr. Hal Freed for her hearing issues and was provided…read moreamazing service and great hearing aid device. However, it's been over a few months and my MIL is trying to get in touch with them to adjust her hearing device but has not had any luck getting in touch with them. It's almost like Dr. Hal Freed, his clinic and staff have vanished from the face of earth. What doctor relocates and does not inform their patients of the move? This has been really inconvenient and a hassle now to find another ENT doctor. Very unprofessional, smh!!

Agree with the other review about Hal Freed just disappearing completely and leaving me in the…read morelurch. The most unprofessional thing I've ever experienced from a licensed provider.