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    Custom Design Works

    3.3 (7 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Custom Design Works

    Remodeling

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    Jim Hicks Home Improvement - Kitchen with a view

    Jim Hicks Home Improvement

    (12 reviews)

    Jim Hicks Home Improvement - Beware DO NOT HIRE this…read morecompany. From the reviews I've read and my own experience, it appears he has been getting away with signing contracts, taking people's money, and not being held accountable. Use EVERY platform and agency to file complaints, report, and expose him! DPOR, FTC, BBB, TICTOC, FB, ECT! RECORD EVERTHING! I hired Jim Hicks Home Improvement after water damage left my home uninhabitable. Contract: $27,808.33, with a $4,171.25 retainer paid. Since then, I've experienced delays, miscommunication, and a lack of professionalism. Jim refused to finalize the scope of work, clarify vague "per bid" items, or provide material allowances before demanding more money. He submitted inflated estimates to my insurance company--up to $10,000 more than our contract--while offering me low-grade carpet under $1.50/sq ft. A subcontractor told me, "I know what I'm charging Jim, but I don't know what Jim is charging you... it's a business." He ignored calls, stuck to short emails, and dismissed my concerns as "emotional" or "overreacting." He also used derogatory language, calling his own subcontractor a "redneck." His lack of urgency and transparency has jeopardized my ability to return home. BEWARE

    This company stole $10,000 from my aunt. They are crooks. Do NOT give them a dime of your money…read more They will delay the job for months and months then refuse to give your money back when you change contractors. They also have an F with the Better Business Bureau. Do NOT trust the FB or Google reviews. Edit: They claimed what I wrote was completely false so here's further proof. Here's the link to their BBB page.. https://www.bbb.org/us/va/yorktown/profile/home-improvement/jim-hicks-home-improvement-0583-90033392 They've lost their accreditation and have a F because they are CROOKS! If anyone else has been SCAMMED by these CROOKS and they try and tie you up in litigation, I encourage you to contact the Virginia Board for Contractors like we have. Here's a link.. http://www.dpor.virginia.gov/Boards/Contractors/ Don't let immoral people like this get over on you.

    Custom Design Works - contractors - Updated May 2026

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