There is a reason I've been doing business with Tune Street since the early 1990's: great, expert…read moreprofessional service. They are the only place to go for all of your audio/visual needs. I've used them for two homes I've owned up here and could not be happier with their knowledge and commitment to making their customer happy, including responding to emails on Sundays!

Got a Cd and an LP for 10 bucks, cant beat that!…read more They had a little bit of everything that seemed to be both a good and a bad thing (nice to have stereos, dvds, music and all in one place but only a little of everything). Nice selection of new CD's but unfortunately were a bit overpriced compared to what is out there now

I have used this place for many years they are extremely fair in price and knowledgeable with all…read moremy IT needs

My laptop crashed with very valuable documents and software that was no longer available to me…read more While he first tried to replace the motherboard, the computer was just too far gone and the traditional fixes just didn't work. He knew how important the data was to me and didn't give up and kept trying until he was finally able to transfer the data. I appreciate his persistence. Zane has also helped us in our purchase of new computers including a custom gaming desktop for my son. Zane was also very cognizant of price and did his research to help us find the the highest quality product at the best price. Thank you Zane!

I had a short in my aftermarket radio and I didn't want to try taking it apart myself in the dead…read moreof winter. They have limited weekend availability so I waited until I had a weekday off and was able to get a matching appointment. One hour at the shop, they had it all put back together and functioning. Electronics are fickle, but the people who helped me that day were friendly and professional.

Had a subwoofer installed for around $500 of labor and blew less than a year of having it. Amp was…read moretuned too high and they didn't take any accountability for it.

I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

Great, old school, no frills music store. Caters more to electric players with a large selection…read moreof vintage amps and high end guitars and basses. Offers reliable instrument repair, too. All in all, great music store! For you guitar players, they offer a string club.

One of the last "real ones". Much better than any box store, super friendly staff, took me on a…read morelittle tour around when I came in browsing and messing about on a few instruments. Wish I lived nearby to visit more frequently.

Easily the best shop in Northampton. Great prices, and good guys. I have purchased several things…read morethrough this shop, and encouraged many people to buy guitars and other instruments here, too. The selection is ever changing and eclectic. They buy used, predominantly, (With a few custom new pieces by local craftspersons.) They check the gear over pretty well, but it's always a good idea to take the guitar in for a good setup at a local luthier. They will do repairs and setups for you here at the shop, too. They have Guitars (Acoustic and electric), banjos, mandolin, auto-harp, Sitar, Percussion, Bass, Violins and Viola, horns, effects, Amps, cases, and accessories. (And other things, as they come in.) Every time I have interacted with the staff they have been friendly, knowledgeable, and just downright nice. The new location is wonderful. I love the wall of guitars. Please stay in Northampton forever and ever. Thanks. : )

---- an ex-employee of theirs saw my review and contacted me to appologize. He informs that this…read moreis not an unusual situation and it is why he quit. Avoid this place.

Phenomenal Service, selection, and Value . Extra phenomenal is the proprietor, patient amf Kind…read more... Didn't rush me to make a decision, and trust me it takes me forever to make up my mind! Now, for lovely Laura below, I have two beautiful black cats, named Halle Berry, and Serena because they are so beautiful. I would assume that makes me racist. Narcissist people, such as yourself, find faults in others that they themselves have. It's a way of making their selves feel better, and allegedly look better in the eyes of others.

Well...Jeff has lost 200 dollars from me at minimum…read more.. Jeff--I believe that's the name of the business owner and I were talking about our cats and then he suddenly paused...before saying something extremely racist. To be clear, I am white. I believe the hesitation was to consider if it was "safe" to make the joke that he did. The shop is not a large space and I did not want to lose my temper and escalate anything, so I pretended to laugh and told him I needed my relatives' approval before buying anything. Well. I have a lot of racist relatives. They would defend this man. I won't. I will not give him money, theirs, mine, or anyone else's. It's sad to hear a local business owner and operator, otherwise welcoming, kind and polite, talk like that because it undoes his kindness--he's only willing to show it to people who look like he does. It's disturbing because this is not the screaming, overt racism of domestic terrorists and our government of 2026. it's insidious. It's literally in our mom and pop next door local businesses. I'm not going to repeat what he said. Doubtless, he has many excuses for it. I would, sadly, for the sake of his cats, who sound delightful, warn my friends of every color not to give this man an income. There was and is no excuse on this planet for what he said. Please consider that if you shop here, you are supporting his racism.

New screen and screen protector. Great price, great…read moreservice, highly recommend these guys. Great work. Thank You,

My husband's phone needed someone with knowledge to enable it to function once again…read more I phoned PhoneBros & spoke with Jeremy. He said come right up & we will check out the phone situation. When we arrived, he quickly looked it over & immediately performed "lifesaving" treatment. All at an extremely reasonable cost. My husband now has a functioning phone! I highly recommend PhoneBros. We will happily return if more assistance is ever needed and when we are ready to purchase another phone. We know we will be matched with the correct phone You will be thoroughly pleased when you stop into PhoneBros.