Went in Saturday with questions about buying a Hand Pan drum. The young man was extremely helpful…read moreand went above and beyond directing me to the Meinl website. I ended up purchasing a small hand held tongue drum for a gift and he again, went above and beyond, making sure my purchase had the mallet inside. He packed it up nice and even put my other purchase in the same bag for me! This young man is someone every store or company would want to represent them. If I was still a bank manager, I would have made him an offer on the spot!!

Once again, excellent service and assistance. Took my Bass in to solve for buzzing strings, truss…read morerod not working and suspected problems with the bolt-on neck. Received quick assistance at the counter, 15-20 minutes of initial adjustments at no charge, and left the Bass for the luthier to check it out. Was on a tight schedule; picked up the bass today, bolt-on neck tightened and tight, truss rod now working, charged me the shop minimum and now the Bass and I are ready in time to travel to the gig. About as good as it gets.

I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

This is one of the nicest community music centers in the North East. I work and teach at several,…read moreand this is my favorite. The teachers are great, Jason and Jennifer (Staff) are awesome, the parents and kids are all enthusiastic learners and they offer just about every style of music and musical instrument you could want to learn there. Keep up the good work! The only drawback, and this is what I hear from my students, is the price. $49/hour per lesson for a 34 week commitment is a hard line to toe when you're on a budget...especially if you have several children in a family looking for lessons.

Well the website is out dated and incomplete! Definitely…read moremakes me hesitant about this business. I was looking for something to do today with my children. The pictures they chose for the website do not appropriately or accurately represent the cultural diversity within our communities in the surrounding towns. Hmmmmmm.....outdated and incomplete when everyone uses their phones to look up cool places to go planned or on the go.....sad....

unauthorized fraudulent charges parents beware do not use GERRYS MUSIC SHOP!! they will over charge…read moreand after you return instrument keep charging you then sell to collect agency. I can never get in touch with this place and it's sad because my kids were excited to learn different music INSTRUMENTS but we will go elsewhere GERRY MUSIC SHOP IS A COMPLETE JOKE

Gerry's repaired our family's clarinet very quickly. We brought it to Gerry's on a Monday and it…read morewas ready for pick up on Thursday. We were provided with a detailed list of parts and repairs that were done. The cost was very fair for both parts and labor. We also needed a new clarinet case to replace the hard case. Although we considered buying a new one, we were also shown a previously owned soft case which was in excellent condition so we decided to purchase it. Overall, a great experience at Gerry's Music Shop!

I am new to the area and needed two guitars set up. Chris did an amazing job and my guitars play…read morebeautifully. I highly recommend Wilbraham Music and I am so happy I found a treasure in my neighborhood. I will be back for all my music needs.

chris is so nice and attentive to his students needs, commands, and demands of his customers.read more

One of the last "real ones". Much better than any box store, super friendly staff, took me on a…read morelittle tour around when I came in browsing and messing about on a few instruments. Wish I lived nearby to visit more frequently.

Thanks Chip and Wood Bros. Music! I came from out of town to attend my son's wedding. My son wanted…read moreme to accompany him on guitar as he serenaded his new bride after the ceremony. Chip rented us some great guitars and he was super friendly and helpful. That made a special moment possible.

I bought a rare and wonderful used guitar here at a fair price. The owner needs to exercise more…read morepride on what he sells though, my guess is that this isn't his day job. Lots of love for the small independent guitar dealer tho.

Support local music stores!! Great selection, lots of knowledge, and excellent customer service…read more Honestly, Mom and Pop music stores are becoming harder to find. This is a place you can sit down and play an instrument in person before purchasing. Great staff. Honest and caring.

Love their instruments. They hold a tune, hold up to heavy use and travel, and always sound great…read more And the customer service is exceptional.

From the owner: The Magic Fluke Co. has been designing and building innovative musical instruments here in the USA…read moresince 1999. Using modern methods and materials. Our instruments include, ukuleles, travel fiddles, electric basses, banjos, mandolins, and accessories. We also offer repair and set up of all stringed instruments. Weekends and after hours, please call for an appointment, or visit www.magicfluke.com.

Whip City Music is what a hometown music store should be- from lessons to instrument repair to…read more cool new and used instruments and guitar pedals. Just gotta love this place! Owner Doug Cotton aims to please- being a musician himself,he knows his stuff and can help out whether you are a budding musician or seasoned pro. I'm so happy Whip City Music is here serving the local community and helping to make downtown Westfield happening again!

From the owner: Locally owned and operated, Whip City Music continues the tradition of providing quality new and…read moreused musical instruments, a wide array of music accessories, expert music lessons and essential music instrument repair services in the heart of downtown Westfield Massachusetts. With our competitive and affordable prices and friendly, relaxed atmosphere, Whip City Music is the place to go for all your music needs.