Always helpful, always honest, great selection, and a hard working crew. Tom, their luthier, is…read morevery talented. All the teachers are great. They are a reason to live in Northampton.

I am not a musician. Zero.... But my nephew is and he wanted…read moreto look at guitars. The Yelp check in is a Dollar off discount on new strings. Not used. The instruments are all perfect and shine. Both a new and used section. If you want to play, you can afford it here. Electric and Acoustic.

I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

Whip City Music is what a hometown music store should be- from lessons to instrument repair to…read more cool new and used instruments and guitar pedals. Just gotta love this place! Owner Doug Cotton aims to please- being a musician himself,he knows his stuff and can help out whether you are a budding musician or seasoned pro. I'm so happy Whip City Music is here serving the local community and helping to make downtown Westfield happening again!

From the owner: Locally owned and operated, Whip City Music continues the tradition of providing quality new and…read moreused musical instruments, a wide array of music accessories, expert music lessons and essential music instrument repair services in the heart of downtown Westfield Massachusetts. With our competitive and affordable prices and friendly, relaxed atmosphere, Whip City Music is the place to go for all your music needs.

This place was very professional and punctual and with reasonable prices. Quite a variety of…read moreaccoustic instruments available. Highly recommend.

Visually this is a beautiful shop to visit. The old building is awesome, there are some great…read moreinstruments and accessories to purview. The staff who I chatted with most of the time were very nice and helpful. The shop has been there a very long time, I remember it from my college days in the early 80's. Edit: Okay, rather than an update I think I'll heavily modify this review. Which was more of a rant about Tony than a fair review of the store. I stripped out the vitriol, which didn't leave much behind. So, starting again... I guess one of my main problems here is that I want to spend 10 or 15 minutes at least, playing an instrument. And the instrument in question was a resonator. They are loud. And it's definitely annoying to sit in a shop listening to someone else torturing an instrument. So maybe you could use a closet or something where one can do that. Because I was ready to buy, and I did buy, a few weeks later. From the Emporium. My original review was only a couple of years old, the actual visit that set me off goes back a good 7 or 8 years now. So you obviously left a very bad taste in my mouth. Thanks for acknowledging my review. I'll have to think about whether I can step foot in your shop again though. In part because I could've handled this a little better myself. Edit2: I see someone else was bothered by Tony's wiping down of the instruments. I can see exactly why he does that. I wasn't bothering with my shiny National Style 1, and now it has all sorts of tarnish on it. Flitz - Nat Reso recommends this product - doesn't help if you let it go too long.

So I have to say I deal with Lucas regularly and I have never been let down with his work. He is…read morevery knowledgeable and great at what he does. I have had him look at a couple of different things for me from pedals to amps. He actually repaired my '88 Laney for me basically had to rewire it entirely after it melted down. It's sounds great and kept the original tone very pleased. Also their venue is great the room sounds excellent, I was lucky enough to have gotten to play here. They're very hospitable and even better that it's an all ages all are welcome venue, you don't get that much anymore. Places like this are what keeps the music scenes going. Keep up the great work guys and I will be seeing you soon.

From the owner: We are now appointment only. Please call or text to setup a time. If the open light is on, the…read moredoctor is in. Our specialty is reviving old malfunctioning musical gear, bringing instruments & related accessories as close as possible back to their original states. Nothing makes us happier than to see our customers fall in love with their favorite old instruments all over again. We also do custom electronics modifications for instruments, amplifiers, effects, and more. And of course, we buy, sell, and trade gear to help find unwanted instruments new homes while facilitating alternate ways for our customers to have their gear serviced.

chris is so nice and attentive to his students needs, commands, and demands of his customers.read more

I am new to the area and needed two guitars set up. Chris did an amazing job and my guitars play…read morebeautifully. I highly recommend Wilbraham Music and I am so happy I found a treasure in my neighborhood. I will be back for all my music needs.

Local music institution. If you're there for service, be careful with who works on your stuff…read more Brian lied to my face about doing service work that he didn't do. Christian fixed my mandolin a did it for as little money as possible. It sounds fantastic now.

I bought a rare and wonderful used guitar here at a fair price. The owner needs to exercise more…read morepride on what he sells though, my guess is that this isn't his day job. Lots of love for the small independent guitar dealer tho.

I've visited twice, and each time the older, long-haired man (guessing he is the owner) has been…read morecondescending with me. First time, I shrug it off - everyone has a bad day now and then. Second time, he was happy and jovial with another customer and made little attempt to cover his "displeasure" with my asking any questions (when he wasn't speaking with the other customer). Too bad, but I will never go there again. Seemed like he had some treasures, but no crappy customer service is worth it when other stores are willing and capable of treating you with decency and respect.

The owner is great. I had a wonderful experience selling him an instrument. He has a very good…read moreselection of instruments and accessories. I was very impressed the second that I walked in the store. I will definitely recommend this place to anyone who's interested in anything musical.

During my junior and senior years of highschool, I was a student at The Rock Shop at Suffield…read moreMusic. During that time I was able to collaborate and work with other musicians my age as well as work with amazing instructors who helped us develop into a band and build out our songwriting craft. We got to write original songs, perform in local events, and get the experience of being in a band while still in highschool. I was able to build relationships with musicians that helped me later when working with other bands and artists. I am now 25, and while that was 7 years ago, it was an important part of my journey as a musician. I would definitely go back and do it all again if I could. It was fun knowing that after school I could go be in rock band with friends in a safe environment and have access to professional gear and have the support of professional musicians to help us along the way. I have since graduated from Berklee and am now working in the audio industry in Cambridge Massachusetts. You never know where you're going to end up, but how you get there and where you start is important. If you're looking for proper lessons or getting started in a band, The Rock Shop is the place.

We have been with Suffield Music for over ten years now. My three children play multiple…read moreinstruments and have really excelled because of the instruction, support, and mentoring the have received from their teachers. I will always be grateful for the outstanding musical education they are getting!

I have been lucky enough to work with Pinehurst Pictures and Sound for post-production work for…read morenearly twenty years. No matter how small or large the project, no matter what my post-production needs are, Pinehurst Pictures and Sound exceeds my expectations every time. They are professional, up to date on all the latest equipment and software, creative thinkers, and very easy to work with. It has been a pleasure doing business with this studio. Julie Akeret, Akeretfilms