Whip City Music is what a hometown music store should be- from lessons to instrument repair to…read more cool new and used instruments and guitar pedals. Just gotta love this place! Owner Doug Cotton aims to please- being a musician himself,he knows his stuff and can help out whether you are a budding musician or seasoned pro. I'm so happy Whip City Music is here serving the local community and helping to make downtown Westfield happening again!

From the owner: Locally owned and operated, Whip City Music continues the tradition of providing quality new and…read moreused musical instruments, a wide array of music accessories, expert music lessons and essential music instrument repair services in the heart of downtown Westfield Massachusetts. With our competitive and affordable prices and friendly, relaxed atmosphere, Whip City Music is the place to go for all your music needs.

Great response from the agent. He made every effort to resolve my problem. Because of this fine…read moreservice I will continue to buy at Guitar Center.

These guys are the real deal, this is the kind of thing you can't find online. I was blown away by…read morethe boutique setup...high end, incredible guitars. Everything was highly priced...the guitars ranging $800-$3000 approximately, I was scared to move as I walked through the store hoping I don't accidentally knock something down. Store in the front, repair shop at the back and 3 sound proof rooms where they conduct lessons by certified instructors during the week. $35 for a 1/2 hr session and goes up to $55 for an hour. The staff is helpful and very informative.

With the hollowing out of American bricks n' mortar retail because of online shopping, especially…read more'one click shopping' on Amazon, it is refreshing to walk into a beautiful, well-run shop that completely understands the needs of the customer, and can accommodate virtually any kind of budget. The owner of this shop, Nate, obviously loves and understands the business, and he also takes his time to show and explain the different types of guitars that he offers, and why they might make sense. There is also an awesome Golden Retriever in the store to keep you company if you just want to hang out with a dog instead of buy a guitar. The most impressive thing about Whole Tone is the completeness of the shop -- not only can you buy the guitar, but you can service it there as well, get your lessons, and also come in for demos of talented guitarists to see what is actually possible. I suppose you could just click and buy your guitar for the lowest price plus shipping on Amazon -- but you'll miss out on the rest of an important part of the experience, not to mention, the chance to actually try the equipment and hear what it sounds like before you do make a purchase. Its not merely about the lowest price. It also has to sound right. And if it makes you feel any better -- Nate did match the price of my guitar to whatever the lowest price was online -- without me even having to ask. That's pretty cool. Hopefully the dog will help out the lessons. No luck so far....

A while back the nut cracked on my 1986 Guild D212 12-string acoustic guitar. Unfortunately, I'd no…read moreidea where to find somewhere to repair it, and the one lead I had turned out to be someone who'd just retired. So I stopped by The Music Shop when my travels brought me to the neighborhood to see if they had any leads. "Sure," said the young man at the counter. "Our manager does that." A couple of phone calls later, to make sure the guitar and I would arrive during his working hours, he was looking confidently and affectionately at my beloved Guild. A replacement nut leapt into his hand, he asked me about strings, gave me a price, and made a guess at how long it would take (which was wrong, but that's par for the course). Today I picked it up. My baby is back, looks better than I've ever made it look, and sounds wonderful. This wasn't anything resembling a challenging repair to a luthier - I know that - but my beloved Guild got real Tender Loving Care, and that's as good as it gets.

These guys have earned a new customer. I dropped off my two Taylor's to be cleaned and restrung, I…read morepicked them up today and the look, feel, and even smell brand new! Great little local music store, not too many of them around anymore. Support local business and go to The Music Shop for repairs or general instrument needs. I won't step foot into the Walmart of music stores (Guitar Center) ever again.

One of the last "real ones". Much better than any box store, super friendly staff, took me on a…read morelittle tour around when I came in browsing and messing about on a few instruments. Wish I lived nearby to visit more frequently.

Thanks Chip and Wood Bros. Music! I came from out of town to attend my son's wedding. My son wanted…read moreme to accompany him on guitar as he serenaded his new bride after the ceremony. Chip rented us some great guitars and he was super friendly and helpful. That made a special moment possible.

10 out of 10. Great dude and he does amazing work. Got a referral for him and will only go back to…read morehim from now on.

Super friendly and respectful, knowledgeable, and nice clean work. Had everything done properly and…read moreneatly very quickly.

I am new to the area and needed two guitars set up. Chris did an amazing job and my guitars play…read morebeautifully. I highly recommend Wilbraham Music and I am so happy I found a treasure in my neighborhood. I will be back for all my music needs.

chris-the director is beyond nice and amazing listens to his custmers concerns and gratitude. He is…read morea great director.

Two of my kids take lessons here. The teachers are professional and very good with the kids. My…read morekids are excited about music and learning to play their instruments, and a lot of that has to be credited to their teachers! On the business end, Tom and "The Boss Lady" are super chill and easy to work with. I found scheduling to be flexible. They do their best to make lessons fit into your schedule. I'm not sure what the 1 star review was about.

This is a typical storefront type of music studio that takes your credit card number and bills it…read moremonthly. There is no flexibility for sickness or other reasons that a lesson should be cancelled. Several times the instructor couldn't make the lesson date because of a gig he had and the option was to make the student reschedule at a different day and time with a different instructor that the student was not familiar with. In my son's case this burden was shifted to us (his parents) to try to make it work. This isn't quality instruction, it is a money grab. The piano instructor spent month after month teaching my son "counting out beats" without even assigning anything but one piece from the lesson book. No theory book either, just verbal instructions. No velocity exercises were offered (another book he should have had) which are fairly standard to develop good keyboard skills. The guitar teacher he had didn't even have a lesson book! He made him buy a chord encyclopedia which was the size of the NYC phone book! This was never even used in the lessons. He was giving him bits and pieces of different songs without ever finishing any of them. Neither instructor had a lesson plan written up on what to work on for the week. When I complained about the scheduling issues because of the teacher's gigs I was told my son could quit and what they do with shuffling schedules and instructors is the "industry standard". Lesson cancellations are not an option. After hearing that we did quit! Not what I call caring staff. My son walked out after a few months with nothing to show for it. Stay far away from this place, do yourself a favor and get a quality private instructor if you really want to learn how to play an instrument. I started playing piano 53 years ago and my instruction was nothing like what this place offers. Sad!