Replay

I have given Owen several of my instruments to repair. He's the real deal: not just an instrument…read morerepairman who truly cares about his work, but a craftsman. I've taken him several instruments--an HD-28 with a crack in the side--I'd banged it accidentally. Also a 1936 Martin 000-18, which needed a reset, action-wise. His work was first-rate, and his prices very reasonable. But the job I was happiest about was the Fender Jazz bass I'd bought 8 years before , at a Guitar Center in NYC. The neck had warped--badly. I asked him to repair it, but he said: "You know... I think this might still be under warranty. Let me call them." He did, and although it took Fender a long time (it was during COVID), when I got the bass back it had a brand new neck. The action was perfect as well. He'd adjusted it, and didn't charge me a penny. A similar thing happened with my travel guitar. It was one of Taylor's amazing GSM Mini's. (You cannot beat them for the money.) Over the years, I took it a lot of places, and unfortunately, the bridge began to lift off. I took it to Owen: same deal: he called Taylor and they repaired it for free.

Owen restored and old guitar of mine from college--really old then--with respect and care. Anyone…read moreelse would have turned up their nose at it. He has a good inventory of stringed instruments and is a true craftsman. We're lucky to have his business in our town.

Mill River Music and Guitars

3.6

(11 reviews)

•$$

I can't say enough about how great this store is. And now that they're in the new location, it's…read moreeven better. I've bought, sold, and traded a ton of gear here and it's always been a great experience. The whole staff is very helpful, but not pushy. I often deal with Sam, since we're both guitar pedal aficionados. He's always eager to answer any questions or just talk about gear in general. Their inventory is very impressive, for an independent music store. And their prices are as good as the big online retailers. I don't go as often, since I moved out of the Valley. But whenever I'm out that way, I'm sure to stop by. I haven't been to every music store in Massachusetts, but this is definitely the best one I've been to. Beginner to Boutique, they have it all.

AVOID MILL RIVER MUSIC AT ALL COSTS - JON (the owner) HAS AN APPALLING LACK OF ATTENTION TO…read moreDETAIL. ADDITIONALLY, HE IS EXTREMELY RUDE AND DISHONEST. In the past 25 years, I have over 2500 transactions on ebay and reverb. I have left negative or neutral feedback less than one 1/2 of 1% of the time. In this case, Jon richly deserved it. Many times over. PayPal glitched my address on a Reverb Payment, resulting in Jon sending my guitar to the wrong address. This was DESPITE me giving the correct information to Julia prior to the sale AND having the correct information on file with Reverb. As soon as I saw the error, I contacted Mill River Music immediately -Julia was not there, so I had to deal with Jon. Jon acknowledged the correct information WAS provided ahead of time, that he did not talk to Julia prior sending, and that he blindly went by what PayPal provided without contacting me first to verify. (Despite my primary address of record on Reverb being the one I had provided to Julia prior.) ALL OF THIS WAS NO BIG DEAL- LIFE HAPPENS-I GET IT. However, when I contacted Jon, instead of apologizing for his oversight, and immediately correcting the situation, he was incredibly rude and insulting many times over. OVER HIS LACK OF ATTENTION TO DETAIL. There is no excuse for this deliberate lack of customer service and accountability. None. He then said he would contact Fed-Ex to reroute my guitar. HE DID NOT. Again, there is no excuse for this deliberate lack of customer service and accountability. None. Jon had several days to contact Fed-Ex prior to delivery and failed to do so. He had time to send me several obnoxious messages, but he couldn't make time to contact Fed-Ex and redirect the guitar prior to delivery. This resulted in the guitar being delivered to a high crime area and left unattended in plain view in a box labeled as a guitar. It is incredibly lucky that the new occupants were honest, retrieved it before it was stolen, held it for Fed-Ex and that Fed-Ex was ultimately able to deliver it correctly. (No thanks to Jon.) Jon never once acknowledged his lack of attention to detail with my valuable instrument, or apologized for mishandling it. IF he had, that would have been the beginning and end of it. Instead, Jon's actions have forced me to leave this review as a warning to potential customers. AVOID AT ALL COSTS. THIS IS NOT SOMEONE WHO TAKES PERSONAL OWNERSHIP, PRIDE, AND RESPONSIBILITY FOR THE GOODS AND SERVICES HE PROVIDES. AVOID AT ALL COSTS. PS: 1. to be absolutely clear, Jon waited TWO days after i reached out before he contacted Fed-Ex. 2. I have screenshots and pdfs of everything. 3. i fully expect that instead of demonstrating basic customer service and simply owning his mistakes and apologizing for them, Jon will reply to this review with more gaslighting and personal attacks. AGAIN, Avoid At ALL Costs!

Whip City Music

Whip City Music is what a hometown music store should be- from lessons to instrument repair to…read more cool new and used instruments and guitar pedals. Just gotta love this place! Owner Doug Cotton aims to please- being a musician himself,he knows his stuff and can help out whether you are a budding musician or seasoned pro. I'm so happy Whip City Music is here serving the local community and helping to make downtown Westfield happening again!

From the owner: Locally owned and operated, Whip City Music continues the tradition of providing quality new and…read moreused musical instruments, a wide array of music accessories, expert music lessons and essential music instrument repair services in the heart of downtown Westfield Massachusetts. With our competitive and affordable prices and friendly, relaxed atmosphere, Whip City Music is the place to go for all your music needs.

Luthier's Co-Op

4.2

(32 reviews)

•$$

I love this place! I live in California but have family in western Mass. I've been here four times…read morenow, once for food, twice for music, and once for the luthier himself. All were delightful. The decor is outstanding. The music is intimate, varied and always fun. And Steve is completely at home with his place. I could not recommend it more highly. Just go!

The best music scene in the area, legendary open mic. Great crowds, and amazing team that runs it.read more

Empire Guitars

4.7

(36 reviews)

I brought in my guitar, I've been playing for about a week or two so I obviously don't know much,…read morethey took a look at my guitar and helped me fix it and are just super informative and helpful I also bought some strings and a tuner while I was there and their employees are so amazing and super friendly and it was an amazing experience in general! They also have an amazing selection of guitars, pedals, etc. I definitely will be coming back next time I need something.

Nice guys, terrific selection of vintage and new instruments, and a friendly safe place to try them…read moreout...prices are reasonable, and being a pro studio player, I would NEVER purchase a musical instrument online or without seeing it and playing it...these guys are the real deal.

The Music Emporium

3.9

(73 reviews)

•$$$

Came in for strings. What a shop. So many beautiful, high quality guitars. Price for strings was…read morereasonable and I'll be back. Wish they had lessons.

Incredible sales folks ! Hard to find items . Prices are better than guitar center . What a neat…read moreplace to hang out and find your next guitar

Healy Guitars

(9 reviews)

I have brought in four of my guitars (two acoustic and one electric) for basic setup work (one…read moretwice when I changed string gauges). I have never dared to mess with acoustic guitar setups in any way. Calvin and Trevor have been very patient and helpful and I have enjoyed playing the instruments much more after the work was done. Definitely worth the trip out there.

Brought my Telecaster back to life. Can't say enough about how Trevor and his staff listen, offer…read moregreat insights, and truly are partners in helping musicians express their best selves in the Pioneer Valley.

Sauve Guitars

I have had these guys work on my instruments for years they are absolutely the best. They have…read moreperformed miracles on some very distressed old guitars. I have recently sent a 1924 Martin O-17 which is a COMPLETE basket case and I cant wait to see it restored. If you want it done right these are the people to do it. Scott Warender Pompano Beach Florida.

From the owner: Professional guitar repair. C.F. Martin authorized repair…read morecenter.

Guitar Center

Great response from the agent. He made every effort to resolve my problem. Because of this fine…read moreservice I will continue to buy at Guitar Center.

Reliable Plumbing and Drain Service

(7 reviews)

I had a significant issue over the weekend and Ray answered the call. Called him at 8 AM and he was…read moreon site by 1030. He was also 45 minutes away from my location. He was able to quickly assist the situation explained what was happening. I was able to find the access point in the backyard very quickly. After he remedied the issue, he took a walk-through the basement with me. Keep in mind, this was a three week old purchase so I was not greatly familiar with everything in the house. He pointed out some things I need to watch out for in the future. Definitely some preventive maintenance to be added to my list on this fixer-upper I purchased. It was well worth the money and his time! Somebody told me after he was about $200 less than the average person doing the same service.

I am so happy Yelp connected me to Ray at Reliable Plumbing. Great service at a competitive price…read more Highly recommend .

Clean Cut Lawn Care

Tim has been mowing our yard, doing fall cleanup, and handling snow plowing and salting for us over…read morethe past year, and he's been fantastic. Very high quality work, timely and responsive communication, and professional demeanor. I highly recommend him!

Tim was timely and clear with communication in advance of the job. Once here, he worked tirelessly…read moreand diligently to clean up a seasonally neglected yard. I'm very happy with the look of the place and the thoroughness with which he carried out the work, even as the day wore on. I will be hiring Clean Cut Lawn Care again, for certain.

Green River Plumbing & Heating

When you have leaks and problems of concern, an individual who can explain options such as:…read more I can replace this 75% corroded sink for $120 or the parts for $100. To hear the options and them explain that they can do either but wanted us to understand that it eventually would be best to replace and it's not much of a price difference to replace it versus repairing it. Overall, this plumber went above and beyond and came the next day. They gave notice before they arrived as i had requested. They were professional and respectful. Their prices were reasonable and fair and their work was more than sufficient. If you need a plumber, I recommend Green River Plumbing. Get your pipes fixed right at a good price. And never forget, every company is always learning. This company is not afraid to learn. As a customer and new business owner, i was able to assist them to send me their first invoice using Square. That made the experience memorable for me especially to be able to help them finish their job and for me to pay them. Also, they cleaned up after each job before starting the next area of concern.

From the owner: 25 years of experience in plumbing trade. Fully licensed and insured. Residential & Commerical…read morePlumbing & Heating services.

Bache Plumbing & Heating

Prompt and professional service. We've used Bache Plumbing for years and would highly recommended…read morethem for any residential or commercial plumbing, heating or cooling needs you have.

From the owner: At Bache Plumbing and Heating, we are committed to delivering top-notch plumbing and heating…read moreservices to ensure your home or business stays comfortable and worry-free. Whether it's a leaky faucet, a broken water heater, or an entire heating system installation, our team of experienced professionals is here to help. Contact us today for reliable solutions you can count on. Your comfort is our priority.

Demers Landscaping and Excavating

My wife and I cannot say enough just how good Justin and his crew are. They tore down our old walls…read moremade of timbers and replaced them with beautiful stacked stone. The thought and planning that went into the design was excellent and the care taken to ensue it was plumb and level was impressive. He and his crew have a strong work ethic and all work seamlessly together. They also tore out our old driveway and prepped it for new layers of asphalt done by John Connelly (also excellent, and have already done so to a close friend.

From the owner: At Demers Landscaping, we are committed to providing exceptional service and value to each and…read moreevery customer. We offer a full range of services including excavating, landscape design, hardscapes, tree service, lot clearing, fencing, mason and stonework.The Demers family is a group of remarkably talented, dedicated and knowledgeable people with an unparalleled work ethic. Please browse through our photo gallery and see for yourself the beautiful patios, rock walls and other excavation projects and attention to detail in our work.

Barlow Tree Landscaping Excavation & Paving

Well hiring these people totally worked out! They showed up when they said and did the job with…read moresurgical precision. I could not ask for more. Really! Look at the pictures!

From the owner: Both Residential and Commercial jobs; all sizes. We provide paving and seal coating. We also…read moreprovide demolition, construction services, snow plowing and sanding, septic tank placement and excavating materials sand, gravel, and loam. We also provide trailer moving, curbing, granite, and blacktop. We have been family owned and operated since 1979. Driveway paving, parking lot paving, road paving.

Replay - musicalinstrumentsandteachers - Updated August 2026

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Mystery Train Records

4.2

(26 reviews)

•$$

Was in town for an event at UMass and had an hour to kill. I always try to check out local music…read morestores. This place is tiny and it's hidden behind a coffee shop in an older two story house. The records were categorized well so it was easy to browse. Most of it wasn't my cup of tea but I did purchase a couple items to support the cause. There's a decent amount of records off the beaten path if that's your thing. I mostly skew towards punk and metal which there wasn't a lot of. I did take a flyer on one of their recommendations so I'll see when I get back home to my turntable. Worth checking out if you're in the area.

One of my favorite places to dig for old vinyl…read more Well organized store with a huge amount of inventory. The staff are fantastic and helpful but also give you plenty of time to enjoy your browsing time. I've bought a few great, but hard to find, albums for what I feel is a very fair price. Give yourself at least an hour or two so you can really dig in. Enjoy.

Stamell Stringed Instruments

3.0

•$$$

I echo Deborah P's experience. The lack of communication among staff people is problematic and the…read morelack of communication and transparency to customers is problematic. I will never go to this shop again. It's unfortunate there are few choices in the area, which is why I assume they can treat people as they do.

Restored and appraised an expensive violin for a very reasonable price. Excellent service and…read moreknowledge of string instrument.

Vermont Artisan Designs

4.2

(6 reviews)

•$$$

When I first started coming to Brattleboro, I stumbled in this store. I had no idea what to expect…read more Greg, the owner, greeted me immediately. From the very start, he was so kind and very welcoming. He engaged in casual conversation with me in the most comforting and friendly way. He was adorable and sweet. I was just looking around and seeing what they had and he acted like I was the most important customer. I had no intention of buying anything - since I was just window shopping that day, but I really wanted to support him and his business and ended up purchasing a very cute pair of elephant earrings. Since then I've seen Greg around and have come to find he's just a wonderfully kind man. You definitely want to check this place out. It's full of fascinating, exquisite, and beautiful art and sweet little gifts. Support local business and the wonderful people like Greg that help to make this world a better place!

I worked here in high school and summers when I was in college. The owners are insistent that…read moreemployees be friendly and available to customers above all else - you want something? Just ask. Anything. Seriously, ANYTHING. This is a high end boutique that offers locally created jewelry, glass, sculpture, pottery, wood stuffs, paintings, photographs, some furniture, and textiles. Attached to the shop are two more shops: 1. The Kitchen Sync - amazing kitchen store - gadgets, electrics, glassware, barware, tableware, cookbooks, tons of cool kitchen stuff, great for gifts. 2. Gallery 2 - the upstairs art gallery. Much of this is local art and some consignment. A couple other things... - Free gift wrapping. I wrapped SOOO many gifts in high school that I am totally a master at it now. I can make a seriously impressive bow with a couple feet of ribbon. Sweet. - Will ship your purchases anywhere you want. - If you see something you sort of like but not quite, say something to an employee and they will check if something more to your preference can be special ordered. - The bathroom is less than impressive and therefore supposedly for employees only, but if you ask the right person s/he will let you in it. Don't judge the lavender paint job - I did it myself.

Quabbin Valley Auction

3.0

(2 reviews)

•$

Don't use this Auction Company or if you do, make sure that you go to the auction to witness the…read moresale of your belongings! We had them come into our parents house which is on the market for $350,000, and they said they were interested in taking everything we had except for the piano and a loveseat. They said in about a week, we should expect a check. Almost 4 weeks later, we received a check for a little over $30.00. The list included a large dining table with a bench and chairs, a sofa and matching chair, a hutch, a buffet, antique stereo cabinet and so so much more.

Always cool stuff and great buys. Lots of history in the area and prices never get 'too' high like…read morebig city places. Snacks served in the back & lots of fun for everyone!

Breakdown Records

4.8

Store is small, but well organized. I didn't find anything during my stop in, which is sometimes to…read morebe expected. Lots of 70's rock, which isn't my go-to. But a good place to dig through some vinyl and see what might be hidden in the mix. The prices seemed very reasonable, so if they had anything I wanted, I surely wouldn't have hesitated to buy something. Maybe next time.

Great store! Owner is very nice. Prices are good selection is very good and quality is excellent.read more

Thrifting New England

4.8

(6 reviews)

Nice selection of vintage items- lighting was ok- some cubicles very low lighting- very interesting…read morefinds with fair prices- all seem market-value. Great selection- his and hers type stuff-would visit again when in the area.

This place reminded me of some of my go-to thrift shops when I was growing up. Tons of random…read morestuff, with some great deals, and others so-so. Staff was friendly, helpful, and welcoming though, and seemed to know their clientele. Looked like they also had a small pantry for people in need, which was nice. This wasn't really a spot for antiques, though I'm sure there were a handful of things that might be called antique in there, but it was more just second hand/ boot sale/ thrift shop stuff. I had just taken an art class making shapes out of old junk, and this place definitely had a good selection for something like that.

Roundabout Books

4.3

(7 reviews)

We were quite excited to check out this bookstore during our vacation. We had just arrived in our…read morecar with our 13-year-old Labrador Retriever (we planned to take turns in the bookstore with the other hanging out with the dog), when our cellphones let us know that we were under a tornado warning and should take shelter immediately. We had no place to go, so my husband ran in and asked the manager/owner if, given the circumstances, we could take shelter there until the emergency was over. We thought, given the types of folks who tend to run independent bookstores, that question would be a no-brainer. To our stunned amazement, he said no. "Nice" guy. Our everlasting thanks to the employee who ran out into the parking lot and helped us find our way to the local Tractor Supply Company, where we took shelter. We give this place 1 star - zero for the bookstore and its owner and five for the employee, because at least one person in that place has a truly kind heart.

Owner was very helpful and a nice selection! We stopped in after walking near the river, and he…read moregave suggestions for around town for our short stay.

Berkshire Emporium & Antiques

4.7

(7 reviews)

What a cool store and now my new favorite antique shop! I stopped in here a few weeks ago and…read morereally enjoyed browsing their extensive and unique collection of merchandise. They have a great assortment of home goods and I scored some vintage CUTCO cutlery at excellent prices. They also have cool vintage clothes and just the typical antique store randomness. The stand out here is their amazing staff. I got to the location just a little before opening and they still greeted me and let me come in a bit early. Also one man, I believe maybe the owner, was super nice chatting with me about local history and recommended additional resources to explore the history of North Adams at the local library and historical association. Truly a 5/5!

An absolute gem in North Adams. They have everything you could possibly imagine: great drinks,…read morefresh baked goods, clothing, antiques, wall art, furniture- the list goes on. All is inexpensive as well. Try the Pear Iced Tea, which is fantastic. Looking forward to future visits here!

Hidden Treasures Flea Market

(6 reviews)

Tara supa sweet , very funny, She's so nice to my bbyg . Great stuff great prices.Plenty of parking…read more. Variety of stuff definitely worth shopping here. Highly recommend.

we love the place,n Tara n staff get 5 stars...this flea market should get the Choice Award...for…read morebeing the best...value impeccable

Stenhouse Furnishings

4.0