I've visited twice, and each time the older, long-haired man (guessing he is the owner) has been…read morecondescending with me. First time, I shrug it off - everyone has a bad day now and then. Second time, he was happy and jovial with another customer and made little attempt to cover his "displeasure" with my asking any questions (when he wasn't speaking with the other customer). Too bad, but I will never go there again. Seemed like he had some treasures, but no crappy customer service is worth it when other stores are willing and capable of treating you with decency and respect.

The owner is great. I had a wonderful experience selling him an instrument. He has a very good…read moreselection of instruments and accessories. I was very impressed the second that I walked in the store. I will definitely recommend this place to anyone who's interested in anything musical.

Whip City Music is what a hometown music store should be- from lessons to instrument repair to…read more cool new and used instruments and guitar pedals. Just gotta love this place! Owner Doug Cotton aims to please- being a musician himself,he knows his stuff and can help out whether you are a budding musician or seasoned pro. I'm so happy Whip City Music is here serving the local community and helping to make downtown Westfield happening again!

From the owner: Locally owned and operated, Whip City Music continues the tradition of providing quality new and…read moreused musical instruments, a wide array of music accessories, expert music lessons and essential music instrument repair services in the heart of downtown Westfield Massachusetts. With our competitive and affordable prices and friendly, relaxed atmosphere, Whip City Music is the place to go for all your music needs.

I love this place! I live in California but have family in western Mass. I've been here four times…read morenow, once for food, twice for music, and once for the luthier himself. All were delightful. The decor is outstanding. The music is intimate, varied and always fun. And Steve is completely at home with his place. I could not recommend it more highly. Just go!

The best music scene in the area, legendary open mic. Great crowds, and amazing team that runs it.read more

I have brought in four of my guitars (two acoustic and one electric) for basic setup work (one…read moretwice when I changed string gauges). I have never dared to mess with acoustic guitar setups in any way. Calvin and Trevor have been very patient and helpful and I have enjoyed playing the instruments much more after the work was done. Definitely worth the trip out there.

Brought my Telecaster back to life. Can't say enough about how Trevor and his staff listen, offer…read moregreat insights, and truly are partners in helping musicians express their best selves in the Pioneer Valley.

I brought in my guitar, I've been playing for about a week or two so I obviously don't know much,…read morethey took a look at my guitar and helped me fix it and are just super informative and helpful I also bought some strings and a tuner while I was there and their employees are so amazing and super friendly and it was an amazing experience in general! They also have an amazing selection of guitars, pedals, etc. I definitely will be coming back next time I need something.

Nice guys, terrific selection of vintage and new instruments, and a friendly safe place to try them…read moreout...prices are reasonable, and being a pro studio player, I would NEVER purchase a musical instrument online or without seeing it and playing it...these guys are the real deal.

People with negative reviews have serious issues. Knapps is the friendliest place that is. Duffy,…read morethe owner, is a great guy always ready to help. I brought my guitar looking for some help and he sat with me for a long time giving advice and even told me where to go and what to look for. Never pushed me into buying anything. We need more places like this and more people to go to Knapps and support this business.

The wall of guitars, many of which are quite reasonably priced, is an obvious draw to the musicians…read moreamong us. And if you're like me, where you're more musically inclined to play the stereo, there's a selection of vinyl - LPs and 45s - in the back to peruse (plus that cool display of 45s hanging from the ceiling in the guitar room). And if that's not enough, there's all the hobby supplies in the rest of the store. This is definitely a place to check out.

This is type of guitar store where they not only make you feel at home, but they have carefully…read moreselected equipment. In other words they have something for everybody in here. I know a lot of the staff and have bought a few guitars in here. They have some nice used amps and guitars you don't have to pay top dollar for or get ripped off. The prices vary, but generally very affordable. There new location is epic. In the back where all the acoustics are it gives the felling like your in a barn, but very nicely put together. If your in the market for an acoustic, electric, amp, or drums check it out!

Hurley is great! His work is amazing and the shop is just very welcoming. I recommend everyone who…read morementions getting a tattoo, to go check out Wolf & Bee.

I have gotten two tattoos here and I love them. The shop is clean and professional. I highly…read morerecommend them.

What a fantastic experience! I recently purchased a Gibson SG Standard - Cardinal Red Burst from…read morethem and I could not be happier. The entire process was flawless. I had a number of questions prior to the purchase, and I posted them in the website's chat feature. The responses were quick, clear, and concise. I pulled the trigger on the guitar and the communication continued to be fantastic every step of the way. The guitar arrived EXACTLY as they had described. I could not be happier. I most definitely recommend these guys!!!

Easy folks to deal with. Got a super price on my Gibson SJ200 Studio. Arrived on time...read more

David Baker is a very kind man. He is also an excellent luthier. We have not met in person, but I…read morehave sent several students to his shop over the years and they always return with glowing reviews! A few years ago, a friend of mine owned a shop in Easthampton. His name is Ron Midgett. Ron could do any repair, rehair bows, had lots of instruments of good quality for sale at very reasonable prices. But then he retired and moved to Hawaii to grow herbs with his new wife. I spent a lot of time looking around for another similar luthier and was contacted out of the blue by David Baker, who was reaching out to teachers online. We exchanged emails and had a couple phone conversations and I have been sending students to him ever since. I can't think of a nicer guy to have service my violins!

My repair work is currently on his bench, so I can't comment on the final. But I am so far…read moreimpressed by his patience as well as his flexibility to deal with different styles and levels of instruments and their associated players.