Although this guy is very "nice", and knowledgeable, I wouldn't recommend him for anything else buyt a smile because he just leaves people without heat......
Called on Monday because our furnace was running poorly. Derrick, the owner, came out and diagnosed a failing blower motor. He was very nice and knowledgeable, and we paid $100 for the service call.
We discussed options since the furnace is very old. I asked if replacement would be better, and he advised against replacing it immediately due to the weather and said he would look into sourcing the blower motor first, then provide a quote for both the repair and a new furnace. He told us he would get back to us by Wednesday.
Unfortunately, after that point, all communication stopped. I texted and called on Wednesday and Thursday with no response, and my calls now go straight to voicemail. It also appears my number may be blocked. This is especially concerning because we clearly told him the furnace had completely stopped working, leaving us without heat.
I understand the New Year is busy, but charging for a diagnostic visit, promising follow-up, and then disappearing--while a customer has no heat--is very unprofessional. A simple call or text would have gone a long way. read more