My parents in Lorain County have relied on EH Roberts for decades, so when it was time for us to find someone in Lakewood, we were pleased to know they serviced there too! They are reliable, quick to respond, and explain what they need to repair in layman's terms. Highly recommend them! read more

Our central air unit is like 30 years old and it's the hottest days of the week and boom our Central air shuts down and the house is muggy and hot. I called E.H. Roberts and the lady answered pleasantly and said she would call someone to come out and and call me as soon as she got word. She called back within an hour and got someone to come out within two hours. Great customer service and so grateful our house is cool again. read more

I had them over for a routine cleaning, which I needed desperately because I have animals, and they were great. The guy who came was very friendly and got everything done in a timely manner. I checked around as far as prices and they were worth every penny. They will be coming back next year, because I do need a new furnace, but I am gonna try to make it another winter before I invest in that. read more

After the flooding aftermath in North Ridgeville, i made the mistake of calling E.H. Roberts to my mothers home for a quote on a new furnace install. we went with this company's proposal and had them install the furnace and to make sure the air conditioning still worked otherwise we would have replaced the a/c as well. Jim, the E.H. Roberts owner felt it would not need replaced. obviously it is august and the furnace has not been tested yet. however the air conditioning has. my mother called E.H. Roberts back out to the house because the air conditioner was not cycling on and off and she thought there may be a problem with the thermostat not working correctly with the new system that was installed here is where the problem occurs! the tech shows up, checks the thermostat and says it is working fine. he then proceeds to go check the Freon in the system "to make sure it wasn't low"??? the house was cooling just fine and was plenty cool during those 2 days of use and low Freon wasn't the problem. according to my mother, the tech unhooked something on the air conditioner and "a bunch of stuff " came spraying out. that "stuff" of course is Freon. i asked my mother if the tech had replaced the Freon from his tank and she informed me he had no tank with him just gauges. after the tech left, the air conditioning has not been used because it had been cooler until yesterday 8/25/14. yesterday on 8/25/14, the house wasn't cooling like it should be of course! why? because the tech let out Freon and didn't bother to replace it. i called the company and the owner and left voice messages. the company called back when i was at work and unable to answer. my mother called the company today 8/26/14 and the person in the office got snooty with her on the phone and explained there would be approximately a $300 service charge to come out!....really? omg, really??? this is how E.H. Roberts does business?!!!! i'll make it my life's mission to let anyone and everyone know their practices. E.H. Roberts, you're tech messed up and when i have to pay another company to come out and charge the air conditioning on this house, i plan on taking you to small claims court!!! after that, i will continue to make it my life's mission to not let you screw others over as you did my mother. this is exactly what she didn't need nor expect after recently losing her husband. now, on with the B.B.B. site to complain there as well! Mike Hayes 440-310-3994 read more