I went in for a much needed 90 minute Therapeutic Massage after caring for my sweet but sick…read moregrandchild for a few days. He's better now but hey, it gets tougher being agile and strong enough to outlast a toddler as one gets older There is plenty of parking and it's easy to find as it is part of the shops and restaurants in the Regal Plaza. The waiting area is calm with huge mural in the center. Each end has a service desk so you can be helped more privately. The space is long and narrow, but doesn't feel closed in as it wall to wall windows and north facing so even in the dead of summer it is probably pleasant. If you need a quick energy and hydration boost I noticed a small refrigerator where you can purchase some drinks and snacks. Craig Maxfield is a therapist that I saw many years ago and I was grateful that my daughter (who is also in the profession) found he works there about three days a week! What a God send! He took absolutely amazing care of my particular aches and pains. This professional knows how to approach and read the body and stays in open communication while he is treating you, to make adjustments so that you are always comfortable. The therapy room, bathrooms and circulation are laid out efficiently and appointed in calming colours and decor to set the intention for healing and restoration. The temperature of the room and the table were also very comfortable. I will definitely be going back!

I've been coming to IMR Massage for about five years now, and it's been my go-to place for massage…read moretherapy. I've consistently had great experiences here, which is why I've continued supporting this business for so long. The therapists I've worked with have always been knowledgeable, professional, and genuinely attentive. They take the time to listen to my concerns before each session and tailor the treatment accordingly. I always leave feeling significantly better than when I walked in, and that's why I've remained a loyal customer for so many years. Unfortunately, I recently learned that IMR is now charging a 3% surcharge for credit card payments, and I have to say, it really annoys me. In today's world, paying with a credit card is the norm, and accepting those processing fees has traditionally just been part of the cost of doing business. Seeing that expense passed directly on to loyal customers--especially members--was disappointing. I truly enjoy supporting this business and would much rather continue my membership, but this new surcharge has honestly made me question whether I want to keep it. It's unfortunate because the quality of the massages has never been the issue. I sincerely hope they reconsider this policy, because it's the one thing that's making me think twice about continuing as a member.

Fantastic experience for Mother's Day! My husband booked me a massage with Noel. Noel was…read moreprofessional and courteous. Hands down the best massage I've ever had! He gave stellar tips about stretching certain areas of focus. Afterwards, I added the 45 minutes in the salt cave. It was super relaxing that I took a little snooze. Highly recommend for anyone needing a little TLC.

We love The Salt Room and come here every time we visit. We have family in the area so we come…read moreoften. The massages, salt room, and the facials are just so relaxing and spectacular. We highly recommend coming to this location for a nice relaxing day. The three hour bliss is what we always get. We will return again.

I had an absolutely terrible experience here and will never be back. I came in experiencing a great…read moredeal of pain and was barely mobile. My girlfriend was kind enough to book and prepay for a 90-minute deep tissue massage for me, and decided to book one for herself at the same time. The first 45 minutes were spot on. The original masseuse found the knots in my back, neck, shoulders, and left hip and went straight to work. But midway through the session, someone else entered the room and took over without warning. First off, her hands were freezing. Second, she was completely worthless--zero pressure, no deep tissue work at all, just loads of oil and light rubbing. She "worked" on my right leg, but did absolutely nothing to address the muscle tension. By the end of the session, I was drenched in oil and literally walking with a limp because my left leg had been properly massaged by the first person, but my right leg received zero actual treatment. To make matters worse, when my girlfriend (who had the same masseuse for her entire session) approached the manager about why my therapist was switched, the manager's excuse was: "Oh, because it was her turn." No apology whatsoever. The manager just casually said, "When he comes back, he can request the full session be with the original masseuse." There will not be a next time. Terrible customer service, zero care for a client in pain, and completely unprofessional management. I would never recommend Thai Spa on Eastern Ave.

Pia is absolutely amazing! She can be gentle, but I'm a bigger dude so she takes no mercy on me…read more Love the hard pressure, the prices which are more than fair, and the welcoming, clean atmosphere here.

From my experience I am going to list pro & cons; CONS: 1…read more This massage club is not for the budget minded individual, 2. Listed prices on the wall is not what will be quoted to you (don't know why), 3. Be careful where you want the masseuse to concentrate, they tend to overdue it ( but you asked for it), 4. Medium pressure must mean something entirely different to the Asians (be careful) PROS: 1. Masseuse was friendly and did concentrate on areas of concern ( my case neck and lower back), 2. Time limit was adhered to without cutting out any time, 3, Decor was pleasant, music soft, room temperature good ( not too cold or hot), I hope this helps some of you, strictly my opinion, thank you

This is an upscale Japanese (not Chinese)/Asian massage spa. Nice decor and upscale dressed staff…read more This was my 2nd time there. The massage that I had was great! The table was very comfortable (most Asian massage tables are too hard for me) and has a head cradle instead of a hole in the table. The staff that I met was very nice. The negative comments that I have read seem to be from people that are not knowledgeable about Asian massage spas. To address some of the negative comments: Almost all Asian spas that I have gone to ask for a "tip" upfront. It's why the advertised prices are so low. The $ that I paid, including the upfront tip, for a 90 minute massage was appropriate for an upscale place like this. If you are polite the people you talk to are nice to you too. From my experience with just about every Asian spa that I have visited they say "we are busy" when they don't have any availability at that time. It's because of their limited English, not because they are being rude. Most Asian spas don't have a receptionist. That's how they keep their prices low. It is common for your massage person to have to answer the phone or door during your massage. The only negative thing is that their advertised price, including what they quote over the phone, doesn't include the mandatory tip. If you walk in to make an appointment for a later time they tell you the full price upfront. As a Japanese Asian spa they do not do reflexology foot treatments (massages) From my experience in Japan it is customary for female staff to only massage male clients and male staff to massage female clients. It's not sexist. It's cultural.

Here's your polished review:…read more My massage with Tanya was one like no other. She was incredibly attentive, asked all the right questions about my focus areas, and delivered the exact firmness I requested. As a long-time member, I can confidently say she ranks among the best massage therapists I have ever had. We also absolutely loved our experience with Kim and Myla at the front desk - their warmth and genuine kindness created such a fresh and welcoming energy. I would wholeheartedly recommend this location for your next massage.

Extremely disappointed with both my experience and how management handled my concerns afterward. I…read morebooked and paid for an 80-minute massage but was taken back around 7:07 PM, the massage didn't begin until approximately 7:10-7:15, and it ended at 8:20. I clearly did not receive the full 80-minute service I paid for. What was even more frustrating was the pushback from management when I brought this up, rather than an effort to make the situation right. I even asked them to review their camera footage to verify the timeline. We've been members, but after this experience and the way it was handled, we will be canceling our membership. Very disappointing customer service.

Used a Groupon to try the place out for a Mother's Day massage. I had a fun and relaxing time with…read moreCrystal - her deep tissue massage put me to sleep! Highly recommend. I visited their location on Warm Springs since they also do facials (my daughter got one). They have monthly memberships and/or stand alone pricing for services. Nice front desk people when you call to book and check in.

Kyle is fantastic! He is highly professional, a great listener, and always asks the right questions…read moreto get to the root of the issue. I came in with severe neck stiffness, and so far, I've had amazing results--I can finally move my neck again! I'm so grateful to have found him and highly recommend his services!

I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

My husband gifted me a 80 min facial Today and was…read moredisappointed by the customer service at Lapis at Oak Spa. When I walked in, the front desk staff asked for my name and told me to sit down, but offered no warm welcome. I've visited other spas where the staff are much friendlier and make you feel relaxed from the moment you arrive. Someone who appeared to be in charge came in to speak with the receptionist and didn't acknowledge me either. I don't expect a big fuss, but a simple hello or "Thank you for coming in" would have made a difference. The spa was empty during my visit, and the unfriendly reception made me less inclined to return. I hope they work on making guests feel welcome.

I decided to try this place out since I have been dealing with abundant tension in my shoulders,…read moreback, lower neck, and head (over the past several months). I'm so glad I booked a massage and stretch session. Elvis is magical with the amount of pressure he applies. He's very professional , friendly, and skilled at his craft. He made me feel at ease through the process, which helped because I've only had one massage in town at a resort spa and massages on cruises (which are completely different than this experience). I will absolutely be coming back. I feel ready to take on the world again - it's so nice to not feel that constant tension I had been dealing with! This facility is very nice and I appreciate how accessible the location is (their portion of the massive shopping area is the easiest to navigate).

This was my first time going to Elements. All of the staff were friendly and very relaxing…read moreenvironment. They did not pressure me into getting a membership which is great. I got a 90 minute massage with medium/deep pressure. It was amazing! Highly recommend Cody. It's time for me to schedule my next one.

I did a walk in & was seen right away on a Saturday at 6:10pm. It was an okay experience. There's…read moreother places nearby I prefer over this spot.

Ellen is personable and very professional. She gave me an excellent massage. Her hands are quite…read morestrong. If you want a deep tissue massage. Ask for Ellen.