We have been waiting for our appointment for AN HOUR AND A HALF…read more The staff here is extremely rude and I noticed drops being dispensed without the container being sterilized. We arrived to our appointment at 10:00 am it's currently 11:33 am and we are still waiting to be seen. I understand patients taking longer than expected but an hour and a half is excessive. The office is definitely over booking patients, there aren't enough seats in the waiting room

So strange that he'd take the time to mention privacy laws when he didn't do a lick to respect our…read morefamily's privacy and harassed us even after I told him to disengage and this was not up for discussion. I have a full voicemail I'm happy to publish on here for the world to listen to, since I have nothing to hide. 1) We track our appointments electronically. On the particular day this review was posted, we had 43 appointments. Every day is different, but on this day, the average time these patients waited to be called from the reception area was 5.3 minutes, starting from their appointment time. The longest wait was 23 minutes. These 43 patients had an average appointment duration of 69 minutes, meaning that, on average, they were done a little over one hour after their appointment time. That's great to cite averages but that's not the case here. As I mentioned - we waited 1.5 hours. But the provider made it a point to say it wasn't a long time and did she really think it was that long - extreme gaslight behavior. Anybody who doesn't think a wait time of 1.5 hours at a Dr.'s office lives in a dystopian world. We have lives and things to do, not wait around for a doctor who doesn't have their scheduling figured out after 20 years in business. There is a big difference between an appointment that "takes" one hour versus a patient who "waited" for one hour. On average, our appointments take 1-1.5 hours. This is because the appointment involves many components, such as updating the medical history, conducting tests, reviewing surgery instructions, waiting for dilation drops to take effect, and, finally, meeting the doctor. Unfortunately, some patients consider the time they see the doctor as the start of the appointment, discounting all the previous components that our staff had to complete in order for the doctor to perform his/her portion. My mother has had all these events happen in previous visits. They've never accounted for 1.5 hours. In fact if you want the truth, we were told by the front desk staff once we inquired why the wait was so long - they said it was because they had to have other people go ahead of us because of "emergencies". Not our problem. If you read other reviews, the long wait times are not an uncommon occurrence for this provider. 2) If a patient complains that they have waited long, we check the electronic tracking data to identify the cause of the delay and make improvements for the future. Sometimes, the tracking data reveal that the patient has misjudged or exaggerated the actual time they waited. My mother did say it was two hours and as I stated in my review - I corrected the provider by telling him it was actually 1.5 hours and that's still a long time to wait for an appointment. Have the decency to admit your deficiency instead of trying to gaslight or lie your way through a review response. 3) As with any business that cares about its clients, if we receive negative feedback about a patient experience, we try to reach out to the patient to address their concerns. If the feedback was made in a public forum (e.g., Yelp/Google) supposedly on their behalf, we obviously need to inform the patient what the feedback stated in order to have that discussion. Yes you certainly reached out - not to address the patient's concern, but as a point of trying to embarrass my mother. It's clear as day - nobody in their right mind would ever consider your behavior a follow up, and considering it was after hours and around 7:30pm at night, past dinner time at the house. You failed to disengaged when asked politely, to not call here and hang up - at least 20 times. Most people have the intelligence to apologize and leave when asked, not to continue to harass families like this guy. 4) We treat all patients with respect, courtesy, and honesty, and we are fortunate that most patients treat us the same. Many of our patients stay with us long term (often over 15-20 years) and refer their family and friends to our office. You clearly don't treat all patients with respect, as you demonstrated both in your "in office" behavior and "out of office" behavior. Nice try diddy.

I called Dr. Starr's office for an appointment and was able to get in the same day. Cindy, his…read moreoffice manager, was very helpful in arranging my appointment on short notice. Dr. Starr did a thorough exam and spent a lot of time explaining my condition and his recommended treatment plan. I really appreciate the time he spent with me and would highly recommend him to anyone who needs an ophthalmologist.

I have yet to be seen by the Dr. BUUUUTTT, my review is for their front desk/appt personnel Cindy…read more She has been nothing but fabulous in her demeanor, her willingness to help, and her follow up/thru. I have an eyelid issue and told her its been bugging me but I couldnt get any Dr. to be seen sooner. She got a cancellation and called me back the next day with a sooner date squeezing me in among 30 other appts. I couldnt tell you how lost of an art it is to actually care about people and patients. I just wanted to write this review in advance to let everyone know about this experience. Whatever you do, dont lose an employee like her!

I found this Eye Center through my insurance company and so glad I did it. I've been to several…read moreoptometrist in the past and Dr. Tran pinpointed exactly what I needed for my distance and close-up vision. I feel like a new woman, I can see!!! Also, huge shout out to Lori Passarelli, ABOM who helped me choose my frames. She's so knowledgeable and kind. I can't recommend this facility anymore. Wonderful experience.

Dr Starr has the best bedside manners I've ever met from a Dr…read more They wiggled me in a few weeks earlier due to eye swelling and his front desk Cindy was the nicest ever. The facility is clean and the best thing about this doctor aside from his awesome courteousness, is that he's not just an eye doctor, he seems to genuinely care. I appreciate people like him!

Let me begin by saying, like all people looking for eye correction treatment in the beginning, it…read morecan be daunting to think about. Not being educated on what EVOicl, Lasik, and smile treatments are, I came into my first consultations not knowing a thing. Needless to say my counselor Christine took the lead in enlightening me on which procedure was right for my eyes. For context, my eyes were both around -6.5 with bad astigmatism. She ran through the entire process and explained what to expect going into my operation. Overall, from the beginning to the end, I felt safe, secure, and well-educated in every step of the process. The surgery itself was held at their Rowland Heights location, and the office staff/ doctors were super friendly and helpful. Dr Patrick Pham knew what to say to relieve any stress going into the treatment, and was well spoken throughout. With their multiple branches, I had the pleasure of going to their Westminster location for my post-op appointments. If you're looking to get eye surgery done, look no further. IQ Laser will get you right. I am beyond happy to exclude contacts from my daily routine!

Bizarre unprofessional "consultation". Quick check of your eyes by maybe an optometrist and then…read morethe rest of your "consultation" is spent with a salesperson who calls herself a coordinator. When I told her I was interested in RLE surgery, she lit up and a huge smile came across her face! Because it is the pricier vision surgery. A consultation would be learning about the patient and making recommendations. Nope, the entire time was pushing the surgery and a particular surgeon who I could only meet after I put down a $100 refundable deposit to lock in their 1k discount offer. This is eye surgery!!!! Not buying a used car or getting a gym membership. Prior to this place, I have had several enlightening consultations with the surgeons themselves. I wouldn't trust my eyes to this extremely tacky place.

Service was fantastic! My contacts were drying so badly and one of their team members so…read moregraciously helped me with finding the correct eye drops to remedy this. Alex aka TO THE PERSON WHO LEFT THE PREVIOUS REVIEW: Apparently you don't read your insurance contract, otherwise are you calling them a fraud? Your insurance decides what is billed, not Beach Eye - if you have a problem with the billing start there and stop leaving bad reviews unnecessarily.

I had a laser procedure in November 2025 , I really appreciate dr.Shumway and clinic. Very kind and…read moreskilled doctor.

We were traveling in Southern California and my girlfriend started experiencing a sudden increase…read moreof floaters and flashing lights....which is a urgent sign of detached retina. We were very worried to say the least, especially since it was Sunday and no ophthalmologists were open. We were so lucky that we happened to call Aquity Eye Group, because we soon got a call back from Dr. Elizabeth Du. She was compassionate, and so helpful, that she agreed to meet us at her office in 30 minutes! She was very professional, quickly determined that there was no detached retina, and was able to fully advise us on next steps. I would certainly recommend Elizabeth if you need a good Ophthalmologist who actually cares about the patient.

From the owner: Dr. Elizabeth Du was born and raised in Grand Rapids, Michigan. She attended the University of…read moreMichigan for her undergraduate education, where she received a Bachelor of Science in Biochemistry. She then attended medical school at Wayne State University and completed her ophthalmology residency at Henry Ford Hospital in Detroit, Michigan where she was co-chief resident. Dr. Du then joined the University of Michigan Kellogg Eye Center comprehensive ophthalmology department where she practiced for six years. Dr. Du's medical interests are focused on comprehensive ophthalmology, which includes cataracts, glaucoma, corneal disease, eyelid disease, diabetic retinopathy, and macular degeneration.

All things having to do with eye health. ManYof the doctors rotate between Fountain Valley and the…read moremain campus at UCLA.

I was referred to Dr. Bert for eye dryness. His staff was so kind and helpful. His assistant was so…read morenice and took her time to ask me questions and explain what the next steps were for the appointment. Dr. Bert came into the room and he was nice, great bedside manner, and reviewed my chart. He examined me while explaining everything he was doing. I have seen 3 other doctors about this problem, and he was the one who truly prescribed the right regimen I'm doing so much better. Thank you, Dr. Bert!!!

Cindy Ung is a wonderful doctor. Answers all my questions and. My daughters questions. I am a…read moresenior citizen and doctor and very patiently repeats for me and make sure I understand what I need to do next. The staff and this office is very warm and friendly and helpful. I recommend Southcoast Retina Center - torrance highly.

Tried to change an appointment- was on hold for 45 minutes until I was #1 in the queue- then just…read moredial tone. Called back and was# 6 in the queue so it would probably be another 45 minutes on hold. What business operates this way? Absolutely terrible. Anyway- I will find another retina specialist if this is how they treat customers.

It works! Wonderfully! And easily! From the initial appointment, the office staff, the doctors, and…read moreultimately the surgery itself, all happened so smoothly. The office staff and doctors were so warm and explained everything. And my personal results 100% I am so happy I did this! And Thankful to everyone at Global Lasik & Cataract

Been thinking about getting LASIK and I finally decided to get it done after extensive research. I…read morechose this place based on positive reviews here on yelp and responsiveness during my initial inquiries. First, I scheduled a virtual consult on a Friday which took about 15minutes. The staff was able to answer majority of my questions. After which, I went on a Tuesday to have the in-person check up and scans done. I went to determine if I was a candidate for PRK (4-day recovery) or LASIK (1-day recovery). Shelly was the one who assisted me. Then my surgery was scheduled that Friday. I arrived at 12:30pm as schedule. The scans were redone for accuracy. The LASIK procedure was done at around 2pm and lasted for approximately 15mins. They give you valium 30minutes before and Xanax after to help you sleep. The process I would say is 5/10 in terms of pain. There's a pressure in your eye then the laser. After the procedure, there's a lot of burning's sensation and it's difficult to open your eyes. That's why they recommend to sleep for at least 6 hours to give your eyes a rest and recover. They give you eye shields and glasses and there will be eye medications that you need to instill for 7days and eye drops for 3 months. You need to come back the following day for a follow up. The following morning, I am able to see clearly but a little bit cloudy. Both doctors were nice and have a great bedside manner. Overall, I highly recommend this place for LASIK. They do have payment options, one of is care credit, 18months zero interest.

I have been with Dr. James Truong for about 13 years now. Going through undergrad to graduate…read moreschool, my eyesight have dramatically been maintained and consistent throughout the years. I started with 3.25 in both eyes and after 13 years it has only went up to 4.00/4.25! It has been ice saving for studying and doing active work.

Bad takes too long to get your glasses or contact lenses. Ladies are lazy, don't pay attention, or…read morewant to pay more than $400 for glasses with prescription blue light protection. Fake.