Love to come here because they have nice & pretty front desk ..) special Thao & Nhung & thuy &…read moretrang They really sweet explain for my kids how to take care the eye... will come back Good doctor & good customer service

Unless you absolutely HAVE to come here, I would suggest avoiding at all costs. I take elderly…read morefamily members here and this is one of the most unprofessional and SLOW medical offices ever. Having an appointment is absolutely pointless because even if you show up early/on time, you'll likely be in there for over an hour after your initial appointment time; honestly probably even longer. I've sat in the office waiting for my family members for 3+ HOURS (mind you, this was WITH an appointment!) and got so fed up and had to ask what the heck was happening. Why have an appointment if we have to wait that long? Make it make sense. It looks like they overbook appointments per day to squeeze in as many people as possible, but this doesn't do anything except create extremely long wait times. I once talked to someone else in the waiting room who was taking his elderly mom to an appointment and he expressed frustrations of how something went wrong the day of, and so they made them return the next day to wait EVEN LONGER to be seen by the doctor. If anyone has a visit here, you'll likely be there all day, so plan accordingly. Or better yet - avoid all together! The front desk staff is also unprofessional. I speak Vietnamese, but even then they are snarky, rude, and have no consideration for anyone's time. The younger staff are usually a bit nicer, but the older middle aged ladies that sometimes work the front desk are so snarky for no reason. While I can't speak on the care received since I wasn't a patient myself, my family members have expressed extreme frustration with this doctor and his staff. The long wait makes it extremely frustrating. The staff will usually call before and morning of the appointment to remind the patient but they borderline HOUND patients and are like "you better come to your appointment!" - only to show up and have to wait for OVER 3 HOURS. Make it make sense. They need to reevaluate and reorganize what they do here because I can almost guarantee you, their patients all think the same thing. Avoid unless you absolutely cannot do so.

Let me begin by saying, like all people looking for eye correction treatment in the beginning, it…read morecan be daunting to think about. Not being educated on what EVOicl, Lasik, and smile treatments are, I came into my first consultations not knowing a thing. Needless to say my counselor Christine took the lead in enlightening me on which procedure was right for my eyes. For context, my eyes were both around -6.5 with bad astigmatism. She ran through the entire process and explained what to expect going into my operation. Overall, from the beginning to the end, I felt safe, secure, and well-educated in every step of the process. The surgery itself was held at their Rowland Heights location, and the office staff/ doctors were super friendly and helpful. Dr Patrick Pham knew what to say to relieve any stress going into the treatment, and was well spoken throughout. With their multiple branches, I had the pleasure of going to their Westminster location for my post-op appointments. If you're looking to get eye surgery done, look no further. IQ Laser will get you right. I am beyond happy to exclude contacts from my daily routine!

Bizarre unprofessional "consultation". Quick check of your eyes by maybe an optometrist and then…read morethe rest of your "consultation" is spent with a salesperson who calls herself a coordinator. When I told her I was interested in RLE surgery, she lit up and a huge smile came across her face! Because it is the pricier vision surgery. A consultation would be learning about the patient and making recommendations. Nope, the entire time was pushing the surgery and a particular surgeon who I could only meet after I put down a $100 refundable deposit to lock in their 1k discount offer. This is eye surgery!!!! Not buying a used car or getting a gym membership. Prior to this place, I have had several enlightening consultations with the surgeons themselves. I wouldn't trust my eyes to this extremely tacky place.

I was referred to Westminster Eye Center for dry eyes and light sensitivity but when I called to…read moremake an appointment the receptionist said the doctor doesn't handle those issues. Even their website says they do. Poor advertising

I'm very disappointed of Dr. Nguyen my appointment at 9:45 I walked in at 9:30 the receptionist…read moretook me in at 9:45 I sat there and wait for another half an hour. Then I heard on the other side of the office she greed someone else instead I walked out cancelled and left. When you give out an appointment that means that time is fixed for that person. I know her job is important but also we are too. Well I guess I have to looking for a different doctor. I don't recommend this doctor at all for family friends or anyone. Make sure you check her out before you walk into her office and disappointed like me.

I called Dr. Starr's office for an appointment and was able to get in the same day. Cindy, his…read moreoffice manager, was very helpful in arranging my appointment on short notice. Dr. Starr did a thorough exam and spent a lot of time explaining my condition and his recommended treatment plan. I really appreciate the time he spent with me and would highly recommend him to anyone who needs an ophthalmologist.

I have yet to be seen by the Dr. BUUUUTTT, my review is for their front desk/appt personnel Cindy…read more She has been nothing but fabulous in her demeanor, her willingness to help, and her follow up/thru. I have an eyelid issue and told her its been bugging me but I couldnt get any Dr. to be seen sooner. She got a cancellation and called me back the next day with a sooner date squeezing me in among 30 other appts. I couldnt tell you how lost of an art it is to actually care about people and patients. I just wanted to write this review in advance to let everyone know about this experience. Whatever you do, dont lose an employee like her!

We have been waiting for our appointment for AN HOUR AND A HALF…read more The staff here is extremely rude and I noticed drops being dispensed without the container being sterilized. We arrived to our appointment at 10:00 am it's currently 11:33 am and we are still waiting to be seen. I understand patients taking longer than expected but an hour and a half is excessive. The office is definitely over booking patients, there aren't enough seats in the waiting room

So strange that he'd take the time to mention privacy laws when he didn't do a lick to respect our…read morefamily's privacy and harassed us even after I told him to disengage and this was not up for discussion. I have a full voicemail I'm happy to publish on here for the world to listen to, since I have nothing to hide. 1) We track our appointments electronically. On the particular day this review was posted, we had 43 appointments. Every day is different, but on this day, the average time these patients waited to be called from the reception area was 5.3 minutes, starting from their appointment time. The longest wait was 23 minutes. These 43 patients had an average appointment duration of 69 minutes, meaning that, on average, they were done a little over one hour after their appointment time. That's great to cite averages but that's not the case here. As I mentioned - we waited 1.5 hours. But the provider made it a point to say it wasn't a long time and did she really think it was that long - extreme gaslight behavior. Anybody who doesn't think a wait time of 1.5 hours at a Dr.'s office lives in a dystopian world. We have lives and things to do, not wait around for a doctor who doesn't have their scheduling figured out after 20 years in business. There is a big difference between an appointment that "takes" one hour versus a patient who "waited" for one hour. On average, our appointments take 1-1.5 hours. This is because the appointment involves many components, such as updating the medical history, conducting tests, reviewing surgery instructions, waiting for dilation drops to take effect, and, finally, meeting the doctor. Unfortunately, some patients consider the time they see the doctor as the start of the appointment, discounting all the previous components that our staff had to complete in order for the doctor to perform his/her portion. My mother has had all these events happen in previous visits. They've never accounted for 1.5 hours. In fact if you want the truth, we were told by the front desk staff once we inquired why the wait was so long - they said it was because they had to have other people go ahead of us because of "emergencies". Not our problem. If you read other reviews, the long wait times are not an uncommon occurrence for this provider. 2) If a patient complains that they have waited long, we check the electronic tracking data to identify the cause of the delay and make improvements for the future. Sometimes, the tracking data reveal that the patient has misjudged or exaggerated the actual time they waited. My mother did say it was two hours and as I stated in my review - I corrected the provider by telling him it was actually 1.5 hours and that's still a long time to wait for an appointment. Have the decency to admit your deficiency instead of trying to gaslight or lie your way through a review response. 3) As with any business that cares about its clients, if we receive negative feedback about a patient experience, we try to reach out to the patient to address their concerns. If the feedback was made in a public forum (e.g., Yelp/Google) supposedly on their behalf, we obviously need to inform the patient what the feedback stated in order to have that discussion. Yes you certainly reached out - not to address the patient's concern, but as a point of trying to embarrass my mother. It's clear as day - nobody in their right mind would ever consider your behavior a follow up, and considering it was after hours and around 7:30pm at night, past dinner time at the house. You failed to disengaged when asked politely, to not call here and hang up - at least 20 times. Most people have the intelligence to apologize and leave when asked, not to continue to harass families like this guy. 4) We treat all patients with respect, courtesy, and honesty, and we are fortunate that most patients treat us the same. Many of our patients stay with us long term (often over 15-20 years) and refer their family and friends to our office. You clearly don't treat all patients with respect, as you demonstrated both in your "in office" behavior and "out of office" behavior. Nice try diddy.

This Dr graduated from YALE university . One of the top Ivy League school. He saved my mom's eyes…read more The office is small but the staffs are nice and they did the paper work so my mom can get the eye drop ( which is not cheap).

My experience at this office was disappointing to say the least. The front desk receptionists…read moreoverbooked patients, the waiting room was crowded, and patients were left standing around for extended periods. The lack of organization and consideration for people's time was incredibly frustrating. The receptionists also made no effort to greet or assist the patients. The most concerning part was the unprofessional behavior of the doctor. Not only was he dressed in gym shorts, which was completely unbecoming of a medical professional, but he also had the audacity to engage in a personal phone conversation during my dad's appointment. I couldn't believe the level of disrespect and lack of professionalism he displayed. I wouldn't recommend this place to anyone seeking quality medical care. In addition, there was a lack of post-care information provided by the staff and doctor. It is crucial for patients to receive clear instructions and guidance on how to take care of themselves after a medical procedure. We were concerned as this was his first time and wanted to take the proper measures to keep his eyes healthy. After he was done, we were ushered out as they were closing soon. Again, we asked the receptionist if there were any medications he had to take or care treatment he had to do. They just informed us that they had faxed it to our pharmacy and they would let us know the details. We went to the pharmacy the following day and they didn't receive anything.. There was a back and forth and neither side took the blame. Overall, a bad experience

Great personable service and prices are very reasonable. Very organized and clean facility…read more My prescription glasses started getting blurry and they were able to get new lens in a week. Made sure everything was a good fit and provided cleaning cloths even though I got my frames elsewhere.

I came here to replace my old lenses. Unfortunately they did not do a good job. Will not be coming…read moreback. Also their prices are not cheap.

I found this Eye Center through my insurance company and so glad I did it. I've been to several…read moreoptometrist in the past and Dr. Tran pinpointed exactly what I needed for my distance and close-up vision. I feel like a new woman, I can see!!! Also, huge shout out to Lori Passarelli, ABOM who helped me choose my frames. She's so knowledgeable and kind. I can't recommend this facility anymore. Wonderful experience.

Dr Starr has the best bedside manners I've ever met from a Dr…read more They wiggled me in a few weeks earlier due to eye swelling and his front desk Cindy was the nicest ever. The facility is clean and the best thing about this doctor aside from his awesome courteousness, is that he's not just an eye doctor, he seems to genuinely care. I appreciate people like him!

This place is a scam. I wrote a review for this place and then it got deleted because they can't…read moretake a negative review. They scam you by saying they don't take your insurance and make you pay out of pocket after they told you they do take your insurance. Even talking to the doctor is useless cause he just push you back into the billing lady who still make you pay. It is not like I don't have the money to pay it is just I hate being scam into paying something that shouldn't come out of my pocket! Don't come here unless you want to get bill for things you shouldn't be!

They are open 7 days a week!!! Small spot inside the Asian garden mall. Very convenient location…read more Service was great. Optometrist was super cool and nice. Their frame options are somewhat limited but still have options. I recommended to my family members and they love it here

Dr. Nguyễn is very thorough and makes sure your questions are answered. Got overcharged on my last…read morevisit but staff ended up reaching out to refund me.