Let me begin by saying, like all people looking for eye correction treatment in the beginning, it…read morecan be daunting to think about. Not being educated on what EVOicl, Lasik, and smile treatments are, I came into my first consultations not knowing a thing. Needless to say my counselor Christine took the lead in enlightening me on which procedure was right for my eyes. For context, my eyes were both around -6.5 with bad astigmatism. She ran through the entire process and explained what to expect going into my operation. Overall, from the beginning to the end, I felt safe, secure, and well-educated in every step of the process. The surgery itself was held at their Rowland Heights location, and the office staff/ doctors were super friendly and helpful. Dr Patrick Pham knew what to say to relieve any stress going into the treatment, and was well spoken throughout. With their multiple branches, I had the pleasure of going to their Westminster location for my post-op appointments. If you're looking to get eye surgery done, look no further. IQ Laser will get you right. I am beyond happy to exclude contacts from my daily routine!

The eye doctor is above what I expected. I've been going to another optometrist for years but…read morechanged this year due to geography. But the glasses folded in the same office is ridiculous. I don't know if it's their policy but if my frame break less than a month through no negligence on my part, it is reasonable for one to think that it's under warranty and it would be easy to swap out. Not here. I had to jump through loops, jump over fire, hurdles, the whole nine yards just for them to finally give me replacement frames that were equal to the frames that I purchased. But they told me I would have to purchase the lens out oft pocket. They said that ray ban discontinued the frames that I chose, and that they would have to give me frames equaling the same amount. But I would have to pay for the lenses out of pocket. I thought that was ridiculous. So they found some frames that could fit my lenses, and they were cheaper. I asked them, does this equal the same amount, and they said, well, you only paid 70. But your insurance paid for the rest. And I'm like, I paid for the insurance too. My original frames cost $230. The repacement frames they gave me coast $115.00. It was too difficult for them to see what I was saying. So I voiced my displeasure, took my cheaper glasses, and I vowed never to go back to them. I i am very happy with my optometrist there but I will never have them filll my glasses prescription ever again. Oh, and by the way, it took four months for me to finally get these replacement frames that were sitting inside their glasses case all that time.

I was referred to Westminster Eye Center for dry eyes and light sensitivity but when I called to…read moremake an appointment the receptionist said the doctor doesn't handle those issues. Even their website says they do. Poor advertising

I'm very disappointed of Dr. Nguyen my appointment at 9:45 I walked in at 9:30 the receptionist…read moretook me in at 9:45 I sat there and wait for another half an hour. Then I heard on the other side of the office she greed someone else instead I walked out cancelled and left. When you give out an appointment that means that time is fixed for that person. I know her job is important but also we are too. Well I guess I have to looking for a different doctor. I don't recommend this doctor at all for family friends or anyone. Make sure you check her out before you walk into her office and disappointed like me.

Cindy was so great in setting my up via phone as a new patient. Very kind with a calming demeanor…read more I have a tricky situation going on and haven't seen the doctor yet but I want to leave a review about her. First impression of their services is outstanding

***UPDATE!!*** After…read moremy review was posted, Dr. Starr personally reached out and left a voicemail offering to refund all of the money I paid for my visit. I appreciate the gesture and his willingness to address my concerns. That said, my goal was never to obtain a refund. My concern has always been the billing process and the discrepancy between what I paid upfront and what was later reflected through my insurance. I am sharing my experience so that other patients know to carefully review their EOBs and billing statements and make sure they understand any charges collected before insurance is processed.

We have been waiting for our appointment for AN HOUR AND A HALF…read more The staff here is extremely rude and I noticed drops being dispensed without the container being sterilized. We arrived to our appointment at 10:00 am it's currently 11:33 am and we are still waiting to be seen. I understand patients taking longer than expected but an hour and a half is excessive. The office is definitely over booking patients, there aren't enough seats in the waiting room

So strange that he'd take the time to mention privacy laws when he didn't do a lick to respect our…read morefamily's privacy and harassed us even after I told him to disengage and this was not up for discussion. I have a full voicemail I'm happy to publish on here for the world to listen to, since I have nothing to hide. 1) We track our appointments electronically. On the particular day this review was posted, we had 43 appointments. Every day is different, but on this day, the average time these patients waited to be called from the reception area was 5.3 minutes, starting from their appointment time. The longest wait was 23 minutes. These 43 patients had an average appointment duration of 69 minutes, meaning that, on average, they were done a little over one hour after their appointment time. That's great to cite averages but that's not the case here. As I mentioned - we waited 1.5 hours. But the provider made it a point to say it wasn't a long time and did she really think it was that long - extreme gaslight behavior. Anybody who doesn't think a wait time of 1.5 hours at a Dr.'s office lives in a dystopian world. We have lives and things to do, not wait around for a doctor who doesn't have their scheduling figured out after 20 years in business. There is a big difference between an appointment that "takes" one hour versus a patient who "waited" for one hour. On average, our appointments take 1-1.5 hours. This is because the appointment involves many components, such as updating the medical history, conducting tests, reviewing surgery instructions, waiting for dilation drops to take effect, and, finally, meeting the doctor. Unfortunately, some patients consider the time they see the doctor as the start of the appointment, discounting all the previous components that our staff had to complete in order for the doctor to perform his/her portion. My mother has had all these events happen in previous visits. They've never accounted for 1.5 hours. In fact if you want the truth, we were told by the front desk staff once we inquired why the wait was so long - they said it was because they had to have other people go ahead of us because of "emergencies". Not our problem. If you read other reviews, the long wait times are not an uncommon occurrence for this provider. 2) If a patient complains that they have waited long, we check the electronic tracking data to identify the cause of the delay and make improvements for the future. Sometimes, the tracking data reveal that the patient has misjudged or exaggerated the actual time they waited. My mother did say it was two hours and as I stated in my review - I corrected the provider by telling him it was actually 1.5 hours and that's still a long time to wait for an appointment. Have the decency to admit your deficiency instead of trying to gaslight or lie your way through a review response. 3) As with any business that cares about its clients, if we receive negative feedback about a patient experience, we try to reach out to the patient to address their concerns. If the feedback was made in a public forum (e.g., Yelp/Google) supposedly on their behalf, we obviously need to inform the patient what the feedback stated in order to have that discussion. Yes you certainly reached out - not to address the patient's concern, but as a point of trying to embarrass my mother. It's clear as day - nobody in their right mind would ever consider your behavior a follow up, and considering it was after hours and around 7:30pm at night, past dinner time at the house. You failed to disengaged when asked politely, to not call here and hang up - at least 20 times. Most people have the intelligence to apologize and leave when asked, not to continue to harass families like this guy. 4) We treat all patients with respect, courtesy, and honesty, and we are fortunate that most patients treat us the same. Many of our patients stay with us long term (often over 15-20 years) and refer their family and friends to our office. You clearly don't treat all patients with respect, as you demonstrated both in your "in office" behavior and "out of office" behavior. Nice try diddy.

This Dr graduated from YALE university . One of the top Ivy League school. He saved my mom's eyes…read more The office is small but the staffs are nice and they did the paper work so my mom can get the eye drop ( which is not cheap).

My experience at this office was disappointing to say the least. The front desk receptionists…read moreoverbooked patients, the waiting room was crowded, and patients were left standing around for extended periods. The lack of organization and consideration for people's time was incredibly frustrating. The receptionists also made no effort to greet or assist the patients. The most concerning part was the unprofessional behavior of the doctor. Not only was he dressed in gym shorts, which was completely unbecoming of a medical professional, but he also had the audacity to engage in a personal phone conversation during my dad's appointment. I couldn't believe the level of disrespect and lack of professionalism he displayed. I wouldn't recommend this place to anyone seeking quality medical care. In addition, there was a lack of post-care information provided by the staff and doctor. It is crucial for patients to receive clear instructions and guidance on how to take care of themselves after a medical procedure. We were concerned as this was his first time and wanted to take the proper measures to keep his eyes healthy. After he was done, we were ushered out as they were closing soon. Again, we asked the receptionist if there were any medications he had to take or care treatment he had to do. They just informed us that they had faxed it to our pharmacy and they would let us know the details. We went to the pharmacy the following day and they didn't receive anything.. There was a back and forth and neither side took the blame. Overall, a bad experience

Great personable service and prices are very reasonable. Very organized and clean facility…read more My prescription glasses started getting blurry and they were able to get new lens in a week. Made sure everything was a good fit and provided cleaning cloths even though I got my frames elsewhere.

I came here to replace my old lenses. Unfortunately they did not do a good job. Will not be coming…read moreback. Also their prices are not cheap.

Very professional and friendly staff, I never had to wait longer than 10 minutes. Doctor Jared…read moreYounger is very kind and attentive. I would recommend this office to anyone needing eye care especially catarac surgery.

Dr Starr has the best bedside manners I've ever met from a Dr…read more They wiggled me in a few weeks earlier due to eye swelling and his front desk Cindy was the nicest ever. The facility is clean and the best thing about this doctor aside from his awesome courteousness, is that he's not just an eye doctor, he seems to genuinely care. I appreciate people like him!

This place is a scam. I wrote a review for this place and then it got deleted because they can't…read moretake a negative review. They scam you by saying they don't take your insurance and make you pay out of pocket after they told you they do take your insurance. Even talking to the doctor is useless cause he just push you back into the billing lady who still make you pay. It is not like I don't have the money to pay it is just I hate being scam into paying something that shouldn't come out of my pocket! Don't come here unless you want to get bill for things you shouldn't be!