I brought my elderly grandmother to Dr. Cuong-Dung Do and left very concerned. He recommended eye surgery and pushed hard for it, even after she said she wasn't having any vision problems. We later took her to another doctor for a second opinion -- that doctor examined her and said her eyes were healthy and did not need surgery at all. When my grandmother pushed back during the original visit, the appointment turned hostile. He raised his voice at us and, in our experience, used slurs. He also told her that if she didn't agree to the surgery he would report her to the DMV, and after she declined, he did. In my opinion, pressuring a hesitant elderly patient toward a major, unnecessary procedure -- and using a DMV report as leverage -- crossed a serious line. I'd strongly urge anyone, especially seniors and their families, to get an independent second opinion before agreeing to any surgery here. read more

Unless you absolutely HAVE to come here, I would suggest avoiding at all costs. I take elderly family members here and this is one of the most unprofessional and SLOW medical offices ever. Having an appointment is absolutely pointless because even if you show up early/on time, you'll likely be in there for over an hour after your initial appointment time; honestly probably even longer. I've sat in the office waiting for my family members for 3+ HOURS (mind you, this was WITH an appointment!) and got so fed up and had to ask what the heck was happening. Why have an appointment if we have to wait that long? Make it make sense. It looks like they overbook appointments per day to squeeze in as many people as possible, but this doesn't do anything except create extremely long wait times. I once talked to someone else in the waiting room who was taking his elderly mom to an appointment and he expressed frustrations of how something went wrong the day of, and so they made them return the next day to wait EVEN LONGER to be seen by the doctor. If anyone has a visit here, you'll likely be there all day, so plan accordingly. Or better yet - avoid all together! The front desk staff is also unprofessional. I speak Vietnamese, but even then they are snarky, rude, and have no consideration for anyone's time. The younger staff are usually a bit nicer, but the older middle aged ladies that sometimes work the front desk are so snarky for no reason. While I can't speak on the care received since I wasn't a patient myself, my family members have expressed extreme frustration with this doctor and his staff. The long wait makes it extremely frustrating. The staff will usually call before and morning of the appointment to remind the patient but they borderline HOUND patients and are like "you better come to your appointment!" - only to show up and have to wait for OVER 3 HOURS. Make it make sense. They need to reevaluate and reorganize what they do here because I can almost guarantee you, their patients all think the same thing. Avoid unless you absolutely cannot do so. read more

My friend she have appointment 10:40am and she have to wait more then 5hrs . It seems like every body have to wait at long . They need to work on the scheduling and times .I do not recommend to go here . read more

This guy is very unprofessional, likely incompetent. He claimed I had all kinds of eye problems, never explained clearly the conditions or problems with my eyes, made me come in every month for eye exams, his assistants did many measurements with instruments, each time waiting hours among dozens old Medicare patients sitting, waiting all day in his office. My new Ophthalmologist examined and said my eyes had no problems, only need exams every year or 2 years. He asked who my last doctor was. Sadly some doctors would invent fake diseases and abuse the healthcare system. read more

I AM OLS WOMAN PATIENT have cataract emover and laser to eliminate glass fram I pay extra 5,000 cash plus MEDICARE/INSURANCE . I HAVE infection after surgery ! read more

This office caused my mother significant emotional distress, and I would not recommend it--especially for patients who do not speak English fluently. My mother had been a patient here before and returned for an appointment after receiving an authorization and reminder from this office. She was following referrals from her primary doctor and specialists, including UCI. During the visit, her eyes were dilated without a clear explanation, and she left confused and upset. When I later called the office to ask a simple question about why her eyes were dilated and to understand her care, the doctor raised his voice, was dismissive, and said that "no one is going to be able to cure her symptoms" and that "there is nothing wrong with her." The tone was hostile and unnecessary. My mother does not speak English well and instead of being treated with patience or respect, she was made to feel incompetent. She left the appointment crying. The doctor also seemed upset that she had gone to UCI for a second opinion and accused us of "going back and forth," even though his own office initiated the appointment. Patients have the right to seek second opinions and to ask questions without being yelled at or shamed. This experience felt retaliatory, unprofessional, and deeply upsetting for our family. If you or your loved ones value respectful communication--especially if there is a language barrier--I would strongly urge you to consider another provider. Esta clínica causó un gran daño emocional a mi madre y no la recomiendo, especialmente para pacientes que no hablan inglés con fluidez. Mi madre ya había sido paciente aquí anteriormente y regresó a una cita después de recibir una autorización y recordatorio enviados por esta misma oficina. Ella estaba siguiendo referencias médicas de su doctora primaria y de especialistas, incluyendo UCI. Durante la cita, le dilataron los ojos sin una explicación clara, y salió confundida y angustiada. Cuando llamé posteriormente para preguntar de manera tranquila por qué le habían dilatado los ojos y para entender mejor su atención, el doctor levantó la voz, fue despectivo y dijo que "nadie iba a poder curar sus síntomas" y que "no tenía nada". El tono fue hostil e innecesario. Mi madre no habla inglés bien y, en lugar de recibir paciencia o respeto, fue tratada de una manera que la hizo sentir incompetente. Salió de la cita llorando. Además, el doctor parecía molesto porque ella había buscado una segunda opinión en UCI y nos acusó de "ir de doctor en doctor", a pesar de que la cita fue iniciada por su propia oficina. Los pacientes tienen derecho a buscar segundas opiniones y a hacer preguntas sin ser gritados ni humillados. Esta experiencia fue poco profesional, intimidante y muy dolorosa para nuestra familia. 这家诊所给我母亲造成了很大的情绪伤害，我不推荐这里，尤其是不太会说英语的患者。 我母亲之前在这里看过诊，这次回来是因为该诊所发送了授权和预约提醒。她是在按照家庭医生和专科医生（包括 UCI）的转诊就诊。在这次就诊中，她的眼睛被在没有清楚解释的情况下进行散瞳，让她感到非常困惑和不安。 之后我打电话只是想了解为什么要进行散瞳检查，医生却提高了声音，说话态度非常强硬，并表示"没有人能治好她的症状""她什么问题都没有"。这种说话方式非常不专业。 我母亲英语不好，本应得到耐心和尊重，但却被对待得像什么都不懂一样。她离开诊所时哭了。医生还因为她曾在 UCI 寻求第二意见而表现出不满，指责我们"来回换医生"，尽管这次预约是他们诊所主动安排的。 患者有权利寻求第二意见，也有权利提出问题，而不应受到斥责或羞辱。这次经历让我们感到非常失望和难过。 read more

The doctor's office that affiliated with medical Medicare. I once took my elderly sister to him and. After examination, his recommendation was surgery. He also threatened my sis if she decline the service, he can report her to dmv so that they'll take her driver's license away. WTF ?. My sis still drive today with corrected glasses. If she was severe enough that she shouldn't drive , then advise,not threaten your patience. The only good review here because the receptionist is good looking? This office need to be audited. BBB. read more

Very unprofessional, always over capacity, waiting time is very long even you have an appointment. Business goal is to see as much patience as they can to make that big DOLLARS... Not to care for the patients. NOT RECOMMENDING. To save time and for your health being DO NOT COME TO THIS OFFICE read more

Bad service.... Staff are not polite. Speak rudely. Not knowing how to sympathize with the patient's relatives with young children accompanying them. read more

Unprofessional. 1) Insurance Medicare advantage their no copay to see a specialist but he still charges $20 because is his fee he charge extra along with insurance. 2) He talked bad things about others doctors with the patients & also yelling at patients. read more

The girls are cute forsure but sadly the service takes forever like everyone stated. Even with an appointment it'll take 2 hours or longer. This can't be the only eye center, can it? read more

My mother went to this clinic for the second time, when she arrived Doctor -Cuong -Dung Do, asked her if she had put in her eye drops, she answered as best she could because she doesn't speak English. When the doctor saw that she didn't put in the correct eye drops, he immediately started yelling at her at the top of his lungs, which made my mother scared. Right before the doctor began speaking to my mom, she called me so that I could translate English to Spanish, so I heard him yelling through the phone, which was very disturbing to me. I don't think the doctor was aware that I was listening over the phone and I heard him tell my mom... that if she doesn't start listening to his directions about putting in the correct eye drops, he was going to refuse to be her doctor. I believe at this point, he knew that I was on the phone listening and he told me to tell her about a simple eye laser surgery that he can schedule her to do it in a couple of weeks, I translated what he said to my mom and she was a little apprehensive about if she wanted to except the surgery, so we discussed it for approximately 1 or 2 minutes, and within that time he started to go ballistic because he felt that we were wasting his time, so he started yelling, not only at my mom, but also at me. At this point, I'm still trying to be professional and kind because we need his help, but he seems to be maximum unprofessional and belligerent. I don't want to sound judgmental, but I think this man was a racist, or at the very least he didn't like people that spoke Spanish. He eventually got so frustrated that he started banging his hands on the table, and started yelling like a tyrant telling us that he's getting tired of us wasting his time. My mother was so scared, she just left the doctor with her eye issue unresolved and was very emotionally distressed, simply because she didn't speak English. I would've thought the doctor would have more empathy for people who don't speak English, considering he didn't speak English to good himself. All in all, I'm asking for Doctor to be terminated or removed . He's an unprofessional tyrant that will continue to cause emotional distress to his patient. read more

This place takes so long even if you do have an appointment. Do not come here if you want to wait over 1 hour just to get in

This place sucks big time. They will take appointments and will not see you for another 2-3 hours. Why even bother taking appts? My appt was at 4:30p and like a responsible patient, I arrived at 3:30p. Spoiler alert, I'm still sitting here waiting and it's going on 3 hours! What in the land before time is this nonsense!? If you have any appts coming up, save yourself the stress and headache. Cancel immediately and go to another OD asap! read more

Never go to this doctor . The staffs are rude , doctor actually yelled at me over the phone when i tried to ask for proof of estimate. Of course he didn't have it . Do not come to this office , you'll regret wasting time / money / and get bad service. This office definitely take advantage of patients , specially elder. They'll send you home bills that you are not aware . STAY AWAY read more

I really shocked with Dr Cuong-Dung. When I ask him for what I am not clear. He glared me and answered with angry voice: "Why don't you understand what I said???" I wonder why a doctor can treat his patient like that? The time he spend for me from 5-10 minutes only. Disappointed. read more

Tuesday October 10 at 9:30am calling for mom for an appointment, This place has shitty service. There MULTIPLE receptionists that are not only rude me, but disrespectful to most elders that come here. This place is also DISGUSTING I found a filthy cockroach running on the floor. Not only the receptionists are assholes, the doctor, Dr. Do would run around like a FUCKING IDIOT to other patients and not being like a professional doctor would do. Basically he's just rushing though his job. If you idiots really want your job then CLEAN THE HELL UP AND STOP BEING ASSHOLES!!! not recommend. read more

Cuong-Dung Do, MD - I found this nasty cockroach under the chair in the waiting room. - Ophthalmologists Near Me - Westminster, California

I don't usually go around calling people names, but this guy is a 100% certified asshole. This guy loves to yell at his patients for being worried about their conditions or asking many questions regarding their health. My mom had to visit him unscheduled sometimes and he always question my mom's condition, even though it's clear as fucking days. Really doesn't take a doctor to see the symptoms but he keeps denying it's not related, and keep shoving his responsibilities to my mom's other specialist doctors. read more

The worst service in my life. I'd give 0 star if I could. Even if you have an appointment, you still have to wait at least 2-3 hours before you can see the doctor. Forget about walk-in in case you have an emergency, you will wait all day. The staff is extremely rude. The place is like a circus. Patients wait all over the place even in the hallway. I understand why most of their patients are elderly Vietnamese because of the language barrier. There are many great ophthalmologist out there. read more

i had an appt @12 been here for more than an hour I arrived @11:30am to be early I'm still waiting not good why do they make appt if not called in at the time of the appt . not coming back to this place read more

Doctor Do and the receptionist were very rude. I had some questions and instead of explaining to me in a professional manner he was so very rude. I would never bring my son back to his office. They just don't have passion for what they are doing. That's sad. read more

They take very long. The waiting room is full of patient. The staff are helpful. Although not efficient. They should give new patient the forms right away so while they are waiting they can fill them out. My mom is a new patient and we sat in the waiting room for 20 mins and they called her up to ask her to fill her forms. If you are on a time crunch i suggest you plan accordingly. If you are a new patient ask for the forms right away. The waiting room is okay. Not enough chairs for everyone. Some ppl have to stand by the door which is a fire hazard. The plaza is a bit busy with other businesses. Not really kid friendly no play area. This place isn't too terrible. Cost wise - i can't really say bc my mom didn't need to pay for anything yet other than her Co pay. read more

The worst service in my life. I booked an appointment last month. Then two days ago was my appointment for taking exam eyes to see if I can do the laser. First I don't feel welcome at all. All staff there staring at me while they walking around the office. I had to speak up that I had an appointment from last month. One woman took my information and told me to wait. After 10 minutes, another woman stood up and asked me if I need help sth. I said I booked an appointment last month for my eyes to see if I can do the laser. She asked if this was my first time or not and told me to show Medicare and Driver's license. I said no I went with my mom multiple times here. Then she said they don't have documentation of mine. I was like what?! Are you seriously? I have been here with my mom multiple time! And I booked an appointment last month! I don't have time to joke! She said well you need to go back to your family doctor to ask for approval. Excuse me? Then why did you guys book an appointment for me last month ? And now you are telling me to go my family doctor to ask for approval? Why did you guys waste my time? PLEASE TAKE RESPONSIBILITY AND DO YOUR WORK PROPERLY! THIS IS MY THIRD TIME THAT I HAD TO GO HOME AFTER BOOKING AN APPOINTMENT RIGHT AWAY! My mom had an exact issue like that! You guys get high salary for only being RECEPTIONISTS! WORK PROPERLY! IF YOU GUYS KEEP DOING THAT, THE DOCTOR WILL LOSE MORE PATIENT AND ITS NOT FAIR FOR HIM, OK?! read more

Dr Do is extremely knowledgeable, that's all I have to say. Docked off a star because of the long wait time... The staff is nice (especially Quan) and made the wait bearable. Come here if you want knowledgeable treatment, but the Doctor will not baby you or sugarcoat things. read more

Receptionists are extremely rude. I had an unpleasant experience with them while still in the office waiting for my grandma. Not even 20 minutes later, I called to request them to send her prescription to a different pharmacy since the one we usually go to was closed. They ended up not faxing or calling over the prescription and the pharmacist had to call them. Completely inept and terrible customer service. read more

I agree with all the negative feedbacks about Dr. Do, he has very bad manners ; unprofessional, treat patients wit no passion. Front desk staff ar very rude. Please don't bring your parents to this Dr. read more

Long wait, as expected (so go earlier if you have the time, then you'll be out faster). The waiting room actually gets crowded. Important note: call the office BEFORE going and make sure everything is good to go with scheduling and especially insurance. So your visit there won't be in vain. My consultation and treatment weren't too bad (dry eyes). The treatment went well. The female doctor was kind whereas the male doctor was condescending. Some doctors just lack interpersonal skills because all they did during their schooling was study. It is what it is read more

Receptionists are so and so rude.I am sorry.I talk Vietnamese language for old people understand. Những ngời già đáng tuổi ông bà cha mẹ mà các cô ở frondesk nói năng rất mất dạy.hay nạt nộ.nói năng phách chó. Việc này xảy ra đã lâu lắm rỗi. Rất nhiều bệnh nhân đã phản ảnh mà tại sao BS Dũng 0 sửa đổi nhân viên tử tế hn. Nên tôi quyết định đem Mẹ tôi đến BS khác. Và 0 quên thông báo với đại gia đình và tất cả bạn bè 0 đến với bác sĩ Dũng nữa. read more

Terrible. Had an appointment and it took me 2 hrs wait time to be seen. I do not recommend going here. Go elsewhere please. I hope all the business drs that think they can get away with this. Theres no poing im making appointment then. There are like at least 10people schedules at same time as me read more

Love to come here because they have nice & pretty front desk ..) special Thao & Nhung & thuy & trang They really sweet explain for my kids how to take care the eye... will come back Good doctor & good customer service read more

I'd like to come here for my eye's surgery, but after I read all of the comments, I don't have any courage for coming here.Thanks for all of you guy's comments. read more

What do you think about this S. Md? The story happened to me in Jan 9, 2021. I had appointment to do checkup after the right eye surgery for cataract about two weeks earlier. I was admissed to the patient room after passed all the COVID ' regulations required at front desk. While I was waiting, I had a phone call so I pulled down my mask to talk. At that time, Cuong Md coated in and yell that I didn't wear mask then he stepped back out. I hurried to pull my mask up and thought he was waiting outside. But I waited for about 5' and stilled of that guy. Then I went to ask and learned that he went to visit the other patient? So I stated "What kind of this doctor he is?", he heard this and let me wait for around 1 hr then came back. His first voice was " If I don't like, I can get out because I don't wear mask". I stood up and said "I Had admission to this room that mean I did wear mask. And if I don't have mask, you should give me one. You are disgracing you title.". Then I left. What do you think after you read my story? Let you or your family on this guy hand or not. The choice is up to you. To me he earn less than 0 star because he did drop his swear to Asclepius ( god of medicine) from the day he received his degree. read more

Cha bao gi thy ch nào làm vic ti t hn ch này, nhng cô th ký ăn nói không nhã nhn, lch s 1 tí nào c, nu ban giám đc hoc ngi qun lý có đc đc tin này làm n nói li nhng cô th ký đ phc v cho cng đng tt hn, không có mun b sao nào. I try post Vietnamese language for old person can read all most patients vietnamese , I never saw any where secretary services so rude than here . If any manager of this store please talk with your employees service better read more

During COVID, my mom came in to check-in, then waited in the car because there were no seats available. The seats were spaced 3 ft apart, and there were over 15 patients in the room. After 10 minutes, staff called her in just to take temperature and sanitize hands. Waited 30 minutes to be asked medical history, went back out, waited another 10 to get eyes checked with Dr. Pham, who we were NOT fan of. All she said was that my mom's condition was not bad to the point of requiring surgery, no time for explanation, even though we waited 50 min. My dad says he sometimes has to wait for 2 hours to see Dr. Do when he goes. read more

If you have ever taken your mom or dad to the office, you would figure out that Dr. Do targeted on senior Vietnamese patients, who feel more comfortable with doctors speaking their own language. My parents were not exception! My dad appointment was at 3:00 pm, and he ended going home at 5:30 pm. It took the technician about 30 mins for vision tests. Dr. Do examined my Dad for 15 mins. The rest of the time is waiting. read more

Recently I and my dad visited this ophthalmologist' s office. Here are what I found: - Waiting for at least a couple hour and up. Even though you had an appointment !!! - lots of clients were waiting and packing in a small room, they put chairs in any empty space if they could for clients sitting and waiting... - the hygiene of restroom is below public health requirement, somehow dirty!!! - Most importance is: the optometrist who provides initial assessments before clients see the ophthalmologist- DR.Do, she DID NOT have gloves on while touching clients' eyes to instill eye drops, she DID NOT wash hands either after doing assessment. The tip of the eye drop bottle was not wiped with alcohol swapt after each use. Very poor communication skill to elderly: bossy and commanding. - Lacks of infection control as well as prevention to infection at the health care clinique. As evidence, some employees did not sanitize the device that client rest their chin and forehead for eye assessment after each done. Who should come back to such a clinique? YOU JUST! read more

Expect a long wait, its like a patient mill. Quadruple bookings! This is the second appointment for my mom, after already having cataract surgery in one eye. I thought it was going to be faster, but it feels like a free clinic, just waiting and getting called multiple times for the next step. 2 hours and not even half way done. I'm not sure why im even taking the time to write, it's not like they care. read more

UPDATE: They scheduled my mom's surgery date and time without even telling her?? They called her telling her when and where her surgery was and she was so confused because last time she checked the doctor was so angry he told the receptionists not to give my mom an appointment? She never signed any papers, agreed to the day, time, or anything. SO unprofessional. We asked them to cancel everything. Please don't go here. read more

I highly recommended this doctor because he's really good and the staff super friendly and nice..

The staff is very nice and helpful. The staff is caring and helps me choose the best insurance plan that will benefit me the most that will let me keep my PCP and dr. Do. Dr. Do really cares about his patients and always provides and explains different possible treatments for me. Im only giving 4 stars because the office can be neater and cleaner. Overall he is a great ophthalmologist. read more