This review goes for their Portland location - I can't speak to the Brunswick one, but it definitely seems like they care about Brunswick and Portland is an afterthought.
The hours posted on their website when I was supposed to be able to access my stuff were "only for the Brunswick location." "Only the Brunswick location" has any hours for access over the weekends. None of this was clear in the contract I signed.
During the hours they finally verbally gave me on the phone for when the Portland units are supposed to be accessible (8am to 4:30pm), which are really inconvenient for someone who has a job, they are sometimes randomly not open and nobody is in the office and nobody answers the phone. I've had to pay for an entire extra month so far and still haven't been able to get all of my belongings out of this terrible place because, as mentioned above, I have a job and when I work it out to get there (even if I call ahead) I continually can't access my unit to move my belongings out.
This is coming from someone who is on an extremely tight budget - I would highly recommend you save yourself the headache and, for me at least, going on hundreds of dollars, and spend slightly more per month to store your stuff at Noyes Self Storage on Kennebec street - they are extremely professional, nice, much less sketchy-feeling inside, and have a very convenient loading dock setup. They're also open until 6pm on weekdays and 9am to noon on weekends.
Hopefully one of these days I will be able to get the rest of my stuff out of my storage unit at Cumberland and never smell their noxious moth-repellant-mixed-with-toothpaste-mixed-with-whatever-CVS-uses-to-clean odor again. read more