We went here last night had the double cheese burger and fries others has the chicken sandwich. Everything was good

This location is definitely not Culver's franchise material. Dined in house for a couple of double butter burgers and fries. After waiting at the table for 15-minutes I knew we were in trouble. Surprise, our order arrived and the burgers were totally cold, the cheese didn't even think about melting. It was obvious that the burger was simply put together from prior cooked burgers. While the fries were nice and hot, it's obvious that the management of this restaurant is complacent. Do yourself a favor and find another Culver's. read more

I am severally disappointed with the owners behavior this evening. I arrived as to pick up an order as a courier for a delivery service this evening. I arrived at my pick up time and was told order was not ready yet. I understand the place was busy ended up telling four different employees who I was there for was told a few minutes. After about 20 min of waiting the owner finally found the order in a different location in the store. I asked him why no one checked there 20min prior and he lost his mind yelling at me telling me he took offense to that question threatened to report me and kicked me out. This level of disrespect to a customer because I am one I don't work for him is unacceptable. It was a simple question. I didn't get loud I told him I was talking to him with respect and I expect the same in return. Told me to leave and get out of "his" store. I expect a call from someone and I will also be reporting him to Culver's. read more

Just was here today got cold food and asked for cheese curds instead of fries and payed extra and still only got fries probably worst location I've been too read more

The Sussex location is a Culver's like any other in food and atmosphere, but where it stands out is the service. They really train the people who work here very well. I've been coming to this location for five years, and I'm continually impressed with the ownership the employees take in their service. Impressive for a fast (ish) food restaurant. Come for the custard, cheese curds & burgers, but get the chicken tenders. They are the best I've ever had! read more

Culver's - 1st hour of summer vacation done right! - Burgers Near Me - Sussex, Wisconsin

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Monica works the first register and is consistently quick and cheerful. Love seeing her smiling, welcoming face!

We went here and waited over 30 minutes for our food. After waiting that long we would have thought we would have hot food. Nope. We got it cold. At that time my kids were beyond hungry and we did not have time to sit there and eat. We did not realize the food was cold until we were already gone. I called and spoke to the manager who said they would mail me a voucher. I called 3+ times to tell them I did not get the voucher in the mail. I would not recommend this place. read more

The worst Culver's location I've ever been to. I've visited on multiple occasions at different times, the wait times are always incredibly long, the service is poor, the employees are rude, and whether I order food or custard, my order has been wrong every single time. This location is closest to my house, but I intentionally drive to further locations for better service. read more

Amazing customer service especially with Monika she was very friendly,kind, and easy going the restaurant is very well lit and super welcoming, thanks to Monika she deserves a raise for how well she handled our call the food is great Monika is the only good employee she needs to be promoted to franchisee immediately she is so kind and fun. read more

Great place for lunch with friendly, helpful employees and good food. A step or two up from fast food, much better quality and made fresh to order. Many sandwich choices and combinations, including veggie burgers, grilled cheese, fish and butter burgers. Sides include fries, tasty onion rings and really great cheese curds. Lots of custard choices including a different flavor of the day every day of the month. read more

Culver's - Gotta love cheese curds - Burgers Near Me - Sussex, Wisconsin

Amazing love them they are all so nice every time and good and custard is perfect mmm

I've repeatedly tried to go here later in the evening, after 7, and they're closed! What?! I'm tired of trying to give them my money. I'm going elsewhere. read more

Culver's is delicious but pretty pricey for fast food. Also, it's not exactly "fast" as there is always a wait. This makes your food fresher, but if you're in a big hurry, this is not the place to stop. The sundaes and concrete mixers are delicious. read more

The ladies that take orders are passive aggressive as hell. They are also just blatantly disrespectful.

very nice employees, you can tell they are hard workers, whenever i go inside they always make sure i have a great time

I went to this culver's today at 5:09 pm and I had such a bad experience. The people working at the window were extremely disrespectful and unprofessional. The car in front of me wouldn't move up and when they did and I finally got to the window, the workers were just laughing and messing around. I handed them my card and I had to ASK for it back because they forgot. And I never even got my receipt! There were probably four people at the window and none of them remembered my card or receipt; and when I got my ice cream I noticed that they blended it WAY too long. Overall it was just terrible customer service and I do NOT want to go back there again! read more

We made it to culvers 3 minutes after they closed at 10 pm, but we really wanted ice cream and it was my friends birthday. We knew they most likely already were counting the money in the drawers so luckily we had free scoopie coupons! Kevin was so friendly and made our night! All we wanted was ice cream and he still let us order even after they closed! Thank you Kevin, you deserve a raise! read more

If you are lucky enough to have Monica take your order, you are in for a treat. She's friendly, polite, quirky and just delightful. Does a great job, this is my second time in this week because of her. Had their burger with cheese curd side the other day. Good, not great burger. Curds were new to me, but tasty. Having buffalo chicken and the curds today. Chicken is a little spicy, wait for it, it builds. Overall a good pleasant lunch spot. An upgrade over most fast food spots. read more

Food is standard Culver's but service is lacking. Employees are visibly frustrated with a sigh and eye roll if they are inconvenienced. Has happened a few times and got a lecture today from one employee in the drive through. About 1 time out of 5 they give the wrong food in the drive through. read more

The last couple times we have been to this location (or really any location) the custard is melting out of control when they hand it to us. So when we went tonight I ordered a raspberry milkshake.. what I got was lukewarm raspberry milk... gross!!! I dont think we will be going back any time soon. Maybe the new Baskin Robbins next door will be better. read more

Drive thru is a disaster. Waiting 25 minutes now. Complete disarray. very disappointing.

I received the wrong order after waiting for 20 min with the place practically empty. And all I ordered was a milkshake.

Just moved from Rockford Il to Sussex Wi. At first, we were very impressed with the quality of the food and service. Often times, we went out of our way to dine here while making the many trips between Rockford and Sussex. It also seemed like the "gathering place" in all of Sussex. That all seems to have changed in the past few weeks. Twice in a row now, we have received poor service and incorrect food orders. Several weeks ago, our wait was so long that the ice tea only had three or four ice cubes, the Concrete Mixers were nearly all melted and when we got home, one of the food items was missing, and we were only given one napkin for three meals. When I was handed the Concrete Mixers, they fell and melted custard spilled all over the inside of my car. No offer to clean up or to remake the mixers. After calling the manager, he simply sent out coupons for two "baskets with an upgrade to mixers", not covering any clean-up costs. We decided to try our luck again this weekend and again, were very disappointed. After placing our order, our Sundae's were almost "shake" consistency, my wife received unsweetened tea with a few ice cubes instead of sweet tea with extra ice, the kid that brought our order just (literally) dumped the food bag in my lap, took the number and left. Then...when we got home, discovered one of the items was missing. Called the store and was simply told "ok, we'll send you a food coupon". Not sure at this point that we even want to try a third time. read more

This Culvers is great! Good management and nice kids working together to make sure you get exactly what you ordered, hot and fresh (or cold if you're there for the custard which is also great). Our family regularly orders the chicken family meals and of course the Butter Burgers and we've never had a complaint. Then of course is the custard...the sundaes and cones...the concrete mixers with all the choices of toppings...all fantastic. It's a hot spot around here after the softball games in the summer! If you're passing by, stop in, you won't be disappointed. read more

My dance team went out for lunch here and the employees were very nice when we ordered. There is many girls on the team and all together we had 10 scoopie tokens and wanted to get a team prize. When we went to the counter the employee (her name is Barb) was very rude and would not let us speak. We talked to Monica and she was very nice and helped us with what we needed and we ended up getting a fun prize. 5 stars for Monica !! read more

I've always loved attending this Culvers and have done so for the past few years. HOWEVER, my experience here has gotten so much better through one of the workers they hired a couple months ago named Monica. Every time I go here and my kids see her working, they are delighted! She is honestly such a bright spot in this already sunny establishment. She is extremely friendly and is, in my opinion, a role model for what every employee should strive to be like. My kids are already bugging me to go back soon just so they can see Monica. Keep up the great work Culvers and hire some more like her! read more