My last visit to this culvers was disappointing so it has been a couple months since I've been back here. I was grocery shopping and decided I wanted a cheeseburger so popped in hoping this time would be better than the last. Sadly it was not. When I unwrapped my burger I just laughed. The poor burger meat was smashed so flat and cooked so hard it looked like burnt paper falling out of the bun. My onion slices were thicker than the burger. Actually my piece of cheese probably was thicker too. It was sad. I was so excited when I saw a culvers was opening nearby because I was a fan when I lived in nashville but this one has disappointed 2 out of 3 visits. I dont think I'll be back. The people that work here are all very nice though. read more

Great Friday night out with the family. Everything we ordered was delicious. The Atlantic Cod, Butterfly Shrimp, Butter burger, fries and cheese curds were cooked to perfection. Strawberry and chocolate milkshakes were a fantastic ending. Staff was amazing, courteous, and extremely attentive. read more

If there is a person working the front counter and the doors are unlocked then the dining room should be open. Tried taking my son here for the first time. We won't be trying this place because of this read more

This place started out awesome. Stopped by today for a burger and was amazed by how quickly it has fallen apart. Waited 20mins until I finally went up and asked how much longer. The kid behind the counter was great and got right on it. Finally after 25mins I got my cold burger and cold fries. Service aside the place was dirty. The bathroom was falling apart, the floors were sticky, the condiment counter was filthy with trash and completely out of ketchup. People from the drive through were getting out of their cars to come in and see where their food was. All around a horrible experience. read more

Delicious food!!!! I pulled up to the restaurant with my 4 year old and saw the drive thru line was wrapping around the building. Not feeling like waiting forever it in knowing he needed to stretch his legs some I decided to go inside. Never again!!! Ordering my food was a breeze as it was only one person in front of me and only one person waiting for food. 30 mins later(32 to be exact) the guy finally brought my food out. It took forever but between my son and I playing and others complaining, I managed. The only issue with service, I ordered 2 small vanilla ice cream cups and a strawberry concrete. Well I got 3 vanilla ice creams. I went back to have it corrected and the guy told me that I must have ordered 3 vanilla ice creams(as though the cashier couldnt have made a mistake). His way of fixing it was to give me a cup of strawberries and let me know that all you have to do is mix them in. This was the point I had a quick conversation with God only to be reminded that my son was standing by my side looking up at my every action. 1st thought, snatch him from behind the counter. I say all of that to say, this location have delicious food but NEVER go inside. As I exit the building I realize evry car that was in line when I pulled up, was GONE! read more

Culver's - Despite the trash...the best menu and food in fastfood. - Burgers Near Me - Indian Trail, North Carolina

I think this place is one of my favorite places to get a fast food burger. The patties are fresh and you can tell. They are kind of pricey if you ask me. Most combos are 8 dollars. They have cheese curds, shakes and fish sandwiches too. The service is fast and it was correct. read more

Culver's - Burgers Near Me - Indian Trail, North Carolina

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Food was dry, overcooked, and flavorless. We ordered 3 different menu items and all agreed not to try this place out again. It also took 15 minutes for drive through. read more

As always, perfect service and food is on point. Always take the opportunity to switch from fries to cheese curds. Amazing to be able to get some original delicious wisconsin food and custard in Indian Trail read more

Culver's - Deluxe with Bacon - Burgers Near Me - Indian Trail, North Carolina

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Worst Culvers in the country!!! 30 min wait for food. Then the get the order wrong!!! Two visits and same experience. Never again!!!!

Terrible experience l. Drive through attendant couldn't take my order to the point where I had to go. I overhear the manager telling her not to go oh my gosh even when the customers being a jerk. The manager rudely tries to shoo me out when I mention the cashier was giving him incorrect info about what I said. He refuses to give me corporates number. Owner is there but refuses to come deal with the problems in HIS restaurant. read more

Once again, this joke of a store is closed. I think it is closed more than it is open. Sign up on the door scrawled in the handwriting of a 3rd grader telling me the dining room is closed. Just go ahead and close down permanently. read more

There's was no one in line in the drive through, I pull up past for my food. 20 minutes later 2 kids came outside asking me what I ordered. I wait another 20 minutes to finally get my food. I will NEVER give this place my money again. The past few times I've come the service was bad but this took the cake. Trust me when I say go across the street and go to Wendy's read more

Today was my first visit, to any Culver; and WOW, the Dbl Butterburger Dlx was fantastically different, from any burger I've ever eaten. WOW! read more

Culver's - Dbl Butterburger Dlx - Burgers Near Me - Indian Trail, North Carolina

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I should be giving them a 1 star because I sipped up a fingernail or toenail in my soda. Absolutely disgusting and I won't be going back. If that hadn't happened, I'd give them a 3 star rating because the onion rings are good if you get them fresh and the burgers are okay but a bit greasy. read more

Culver's - Fingernail or Toenail in my drink... - Burgers Near Me - Indian Trail, North Carolina

This was an App curbside order and still got it wrong. It was $45. Was missing a Large and medium drink. Continued to look in bag while drink orders were being corrected. Missing Large cheese curds. Drinks came out with 2 mediums....told worker wrong drink sizes and missing a large cheese curd. Worker comes out with corrected drink size and different worker asked which ice-cream was wrong. Told her the ice-cream was fine. We are missing large cheese curd. It got corrected. Take it home amd sat down to eat....ordered Pepsi...they gave me Dr. PEPPER...this was ordered on an app not speaking to a person. It was written down for the restaurant. read more

There are a few times in life when I stupidly return to a business several times hoping they will improve. This is one (the LAST one) of those times. I have never had a good experience at this location because of always having to wait excessive amounts of time for my food. It's been about 2 years now and I accept the fact that I am a fool. The drive through is mostly to blame because it's deceptive. If it looks too long then no one would get in line. Here is where the adventure in wastes time begins. They have it set up so that after you pay, you are given a sticky note for your side mirror with a number on it and told to drive around to the last trash can. Which for me not only means I'm waiting longer, but now I'm parked NEXT TO A TRASH CAN WITH ROTTING FOOD IN IT. Gross if you ask me. So now the waiting begins. I've had a 47 minute wait, a 32 minute wait, a 15 minute wait, and todays wait of 7 minutes in the sun was the last wait I will ever have here because I'm never going back. Don't get me wrong, the food is good and the frozen Custard is only outdone by Andy's on Rea Rd. It's the cluelessness of the staff and the wait that I can't tolerate. Today as I waited for 1 scoop of frozen custard (I figured it couldn't take more than 3 minutes- WRONG) the manager came out with a bag, didn't look at my sticky note number and asked what I had ordered. Are there no matching numbers on these bags? What is going on here Mr Manager? Why does it take 7 minutes to get 1 scoop of custard? Why do you make cars pull around the front of the store to sit by a trash can, spewing exhaust fumes for your patio customers to smell and breathe in? These customers are are presumably trying to eat! They probably are also not enjoying me watch them from my car either. No matter, I won't be back. But don't say I haven't warned you when you're stuck in line for 30 minutes, next to a trash can with flies, watching Jim and Alice eating their meal. read more

Employees dressed with pants drooping showing underwear, school kids taking over laying on benches getting free drinks and food from employees. read more

Not sure what happened but over the last few months this place has gone way down in customer service and cleanliness. The inside of this restaurant is despicable. We won't be coming back unless we see improvements read more

Apparently the owner here thinks that the marinara sauce is an "unnecessary expense" according to the on duty manager tonight. Nothing to dip the cheese in and this location I was told that people ask for it all the time...its a shame really. Food was okay tonight, might give another try if they get the marinara sauce. read more

Waiting over 20 minutes for fast food with only 4 cars ahead is not the way to run a business.

We enjoy eating here for a quick meal. The mushroom Swiss burger is delicious! I also enjoy their mixers!

Very good service! It was raining hard and the workers were kind enough to hold the doors open for me and my friends so we can enter faster. They also had someone go around and check up on customer tables every so often. It was a good experience. Will come again! read more

Ordered a drink and one ice creme been over 45 minutes. Not super busy. Highly disappointed with the customer service and experience. Won't be back we got our money back because we weren't eating any longer. If zero stars was a option this would be it. Staff was extremely rude to us when we went in. read more

Enjoyed my burger from Culver's thoroughly. I will say the drive thru operation is setup smart and efficient too.

First of all, this place is way overpriced. We've been a few times now but will never go back. Ordered through the drive thru & was told they were out of bananas for a banana fudge malt. They were out of bananas last time too. I told them I had a great idea...since they share a parking lot with a grocery store, why don't you go buy bananas when you notice you're low? They kinda laughed but whatever, they weren't about to do that. At any rate, the order was wrong when we got it home & it was too much of a hassle to go back. Just decided we had given them plenty of opportunities to justify their prices but no more. We won't be going back. read more

My family loves Culver's. Cheeseburgers & chicken tenders are great, crinkle cut fries are fresh and their custard is amazing. Especially, their Mint Explosion. The BestEver! read more

I had heard good things about Culver's Butter Burger and found that there is a location near me in Indian Trail, NC. I drove over and arrived at about 11:30am to go in for lunch. The doors were locked. No signs about being drive thru only. I almost left since I didn't want to eat in my car. I finally decided to go thru the drive thru and ordered a CB DBL Bsk with FRY and COCA-COLA. I paid $10.98 received my Coke and drove around. I was assigned Guest #13, a bad sign. I sipped the Coke and it didn't taste right. I think it may have been a diet Coke. After I received my bag of food I drove to the parking area to eat and had no fries OR napkins. The burger was OK, but not what I expected. I think the receipt with the food says something about a free cone with my next purchase, but the print is so light I can't read how that happens. Very unimpressed with Culver's at this point. This was my first time and likely my last. read more

The two young men on drive thru this Monday around 6 o'clock showed me a great experience asking me how my day was how I was doing I would love to see more of this at the Culver's establishment I know based off the experience I had that day these young men lead by example. read more

I grew up going to Culver's because my family is from Wisconsin. I was thrilled to see a location open up here in Indian Trail, and it did not disappoint! The butterburger was absolutely incredible. It was fresh, great quality, and delicious. We also ordered the fried cheese curds and they were outstanding. They even squeaked, which if you've ever had real cheese curds before you know that means they're fresh! I can't wait to come back! read more

This place is definitely better. The workers seem like they enjoy working here and the food is fresh and hot. The burger this time was cooked perfectly. The crinkle fries were amazing. I can actually see this as my top burger joint. I think I'm in love with this place. read more

I just experienced the worst customer service ever and will not be back. I just went through the drive thru and ordered a burger with onion rings. When they brought my order out it had fries, and I stated that I ordered onion rings. The young lady apologized and said she would go get the onion rings. She returned and told me that I had to go back through the drive thru and pay for the onion rings. I gave the burger and fries back and asked for my money back. Why should I have to pay extra for the mistake that the employee made. What is crazy about this is they rather take the burger and fries back which they had to throw away and loose a customer than to give me what I ordered. You want us to patronage your business yet you provide this type of customer service. This makes no sense at all especially during this time when you need the buisness. read more

This place had awful service, they could not get a single order right and we were sitting in the parking lot waiting for them to get our order right for probably 25-30 min. completely ridiculous. read more

My family had visited Culver's in Indian Trail, NC on Friday 07/16/2021. Ordered food on the mobile app & received confirmation by e-mail that the order was received and would be ready in 7 minutes. Confirmed that they were waiting at the restaurant through email/phone twice. Parked in the mobile order parking space and over 30 minutes later still no food. My daughter called in & they said "are you here"! She told the individual that she was talking to that she had confirmed twice that they were and the employee said what name is the order under. She gave them the name and the employee replied that "yes the order has been sitting here ready for a while now"! When they brought the order out my wife then checked the temperature of the food as it had been quite a while since it was ordered and it was all cold. The employee said do you want us to remake it and she said yes! Just a few seconds later the manager came out and claimed that the food had just been put on the "hot plate"! That was a lie because the employee had even told her it had been sitting there for a while. She told the manager to fell the food and fries and verify it was cold and he refused, He then told her he would remake the food and a couple of minutes the OWNER cam out and said "we're NOT remaking the food and if you want a refund you have to come inside"!!! The owner of this Culver's is a complete douche bag and we will never visit this location again! Other Culver's employees were understanding and had no problem other than the initial issue with the manager. Craig & Lea Culver are the owners of the franchise and I would encourage them to take action against this type of poor ownership on the Culver's in Indian Trail, NC! read more

called in and ordered carry out 2 meals and curds. the person on the phone needed help multiple times to take the order. fries great ordered extra lettuce on burger barely any lettuce but flavor was very good. there were no curds in the bag and when i called it seemed to take for ever to get the approval to come in to get them. before i hung up i was told that they'd have it ready when i got there. 10 minute drive back and when i got there they yelled in the back to make the curds. placed in a bag and handed to me with no apology for their mistake. all in all good tasting food but unimpressed to the staff read more