I usually like Culvers however, we decided to try out the new Culvers in Fox Lake. We walked in and the first thing I noticed was the place was spotless. We were also warmly greeted by a couple of high school kids. The young lady that took our order was very nice and courteous. My problem started when I got my meal. I seen the sign for a new burger called the Pretzel Haus Pub Burger. It looked good so I thought I would try it. They claim the burger is two burger patties on a pretzel bun with pickled red onions, slice of cheddar cheese, another cheese sauce, and a german mustard. My burger had no cheese sauce at all. I expected the onions to taste vinagarey but they tasted real sweet. It was gross. I had to pull the onion off. There was a slight hint of the german mustard but it was a very thin layer hardly visible spread on the pretzel bun. I ended up just adding my own ketchup and yellow mustard to make it tolerable. Again, I usually like Culvers, but I would stick to the standards like the original butter burger. I also really like the Patty Melt, the Pot Roast sandwich is really good and my favorite is actually the Cod fish dinner. It comes with cole slaw a dinner roll, and a side of fries or onion rings, or fried cheese curds. If they would make a regular burger and put it on the pretzel bun, now that would be good. read more

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Terrible service with questionable quality. Young employees seem to be managing a high volume of customers. Normally Culver's was my go too for lunch. The Fox Lake location is the worst. The owner manages to let his employees speak to customers disrespectfully. Witnessing several employees insulting guests and serving sub standard food. Culver's CORPORATE NEEDS TO INVESTIGATE. This family owned business turned franchises needs to go back to the basics with Fox Lake location. read more

Went there for lunch, haven't been there for years, so I ordered fish and chips and it was the wrong thing to do. Fish was dripping water and oil, tasteless and disgusting. if you think about ordering fish and that place think twice and it something somewhere else. I will not go back there again read more

Culver's - I don't recommend fish and chips - Fast Food Near Me - Fox Lake, Illinois

The smallest, "small" cone I've ever received at Culvers. It was a dollop of custard on the top on a hollow cone. I grab a small cone at Culvers a few times a month, and I've never received on like this. read more

Culver's - The small cone at Culvers in Fox Lake really lives up to its name. - Fast Food Near Me - Fox Lake, Illinois

they forgot my fries and onion rings. Which I was most excited for. i was very disappointed when the bag was lacking in the things that i ordered and paid for. read more

The food and custard were as we ordered. The smiling, happy staff was fully attentive to our needs. The restaurant was very busy as there was a school fundraiser going on. "DJ" helped us with our order and was very pleasant and outgoing. Food: 4/5 | Service: 5/5 | Atmosphere: 4/5 Recommended dishes Butterburger Cheese, Frozen Custard, Cod Dinner read more

asked for brownie toppings and got a total of 2 brownies (have to pay extra for toppings)

Culver's is such a great fast food place (maybe even one of my favorite fast food chains). In particular, I think they have top tier sides/appetizers aka the onion rings, fries, etc. Their chicken tenders are also solid and I'd get all those again. Such a good place to stop on a road trip. read more

Food is always decent, but service today was an absolute joke. Defiantly not up to the standards that I know the owner is looking for, considering he's taken care of us in the past. The gal at the counter, long brown pony tail, refused to greet myself or my kids. Just gave me a blank stare until I was so uncomfortable I started ordering. The other lady who dropped off our food was rude and unfriendly. Our order was wrong, and instead of just fixing the burger, I was asked "if you wanted it plain what did we put on it??" Obviously MOREA THAN JUST CHEESE. Now, we're STILL waiting for our custard to go.... While the pony tail gal, who now I learn is a sad excuse for a manager, complains about a phone call where someone called to complain the staff was rude to her son in the drive though.... And upon receiving our custard, that order was made incorrectly also. Took an extra 8 minutes to get our incorrect custard order... You can't expect a place to run the way you want it to if you let other people run it... the owner needs to be present to set a standard for the staff. read more

My husband stopped by the location Sunday morning and order two double cheese burger meals with bacon. When he returned home and we went to eat there was a long black hair in my box, which partly was stuck in the melted cheese and included even the person root attached. I was absolutely disgusted and wasn't going to eat it. My husband cut his burger in half to share since we didn't have any other food option at the moment. Then after I had take a few bites of my hamburger I noticed ANOTHER hair. (This is the second burger at this point) This time it was half way smashed in the meat and half was out. It resembled a pube. I have pictures of both. At that point I become sick. We began to wonder if it was intentional since both burgers had hair in them. I didn't even want to drink my drink fearing what may be in it. Clearly proper hygiene is not being practiced at this location. read more

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It's a comedy routine in here. There's visible employees but no one's leading. Everyone's beating to their own drum in lala land. Employees here do not work together but against one another and there's no team work. I've never been to a Culver's that runs like this. It's highly disappointing. Corporate needs to do a visit and longer than a shift visit, a week visit minimum. read more

Don't mind waiting for fresh fresh fries and burgers and the strawberry shakes are outstanding. For burger chains they're in the top two

Wonderful food especially the fish. Service is superb with the friendliest employees. Each & every time I frequent them I'm pleased

Came when this location first opened and that was a shit show, yelling in the back and NOBODY was getting their burgers with a patty, it eventually got better but lines still suck and damn near impossible to get out read more

I had a salad today and the cucumbers had a very rancid taste . Everything else was good

I always hate giving these 1 star reviews, but this Culvers leaves me with no choice. I stop here about once a week, only because I work nearby. Somehow, just about every single time I come, there is one specific employee who manages to screw up my order every time. Sometimes there is no bun, and many times there is no cheese on my sandwich even though I ask for it every time. Some of my coworkers also have had issues with this Culvers as well. In my humble opinion, if they fire the guy taking drive thru orders, the issue would be resolved...but who's asking me read more

Good food , good ice cream, terrible service. Very unorganized staff. Everyone needs to be retrained because they don't seemed to be trained at all. Really all it takes is a little common sense. I have sat in line for 30 to 40 minutes for ice cream. Today the line wasn't long but when he handed me the ice cream, it was already a puddle in the cup half way down. I commented and all he said was sorry!?# What the hell is that gonna do? Everyone wants Premium pay for less than mid service. It's very hard to gain customers, easy to lose. Without customers you don't have a job! read more

I used to lot be this Culver's. The staff used to be on top of their cost need service. We frequent this place multiple Times monthly. Seems are visits over the last have ended with order takers not paying attention when we are ordering, resulting in orders that are in correct, every single time. Ordering frozen custard after ward and forgetting about us. Finally this last visit, order was wrong again am then when we ordered our custard the inconsistency in servings was ridiculous. Two orders of frozen custard, one looked like it had a half scoop tossed in bowl while the other look as it usually does. You try to explain to two kids why one has more "ice cream" than the other when they ordered the same thing. Time to get a new Culver's! The only reason I did not give this a one star is the cooking crew did a great job on the meals. read more

It gets a 1 star based on the customer service. I've been many times and have always been met with silence when I had them my card and say hello or thank you, completely rushing and interrupting as I place my order over the intercom, that guy needs a day off or something. He was an ass. Or the occasion I've come in and the gentleman taking my order gets side tracked probably 95% of the time because of employees and friends being there causing noise and acting immature as others are trying to order food. I'm so sick of this culvers I'll probably start driving to a different one I want culvers because these people you hire are merely there as warm bodies. Get better customer service. Or better yet get better employees read more

Impeccable service. Dude working there by himself at 9:30 Sunday night deserves a raise

Delicious and friendly employees as always! Today enjoyed a cheddar burger and fries - yum!

A good burger in my opinion. The kids that work here probably could use a little more experience but they have a good attitude.

The woman at the window was rushing me and kept interrupting me while I was taking. She then said is that all three times and then she stopped talking while I was still ordering. The place looks a little run down. The food was alright. read more

DeAndre was very helpful in cleaning up my spilled drink. He made small talk with us and made our days by making us laugh. He was so great at taking care of our big group. What a guy! food was yum too! read more

Great service both times I've been to this location. Burgers arre always piping into hot, and definitely get the cheese curds, especially if you've never had it--and get ranch to dip your fried cheese curds in!! Yuuuum! Culver's also has excellent "fast food" ice cream. read more

Extremely slow service. Went though the drive through, no one behind me and I still have to pull around to wait. If I knew it would take this long I would not spend my break time waiting 15 minutes for a chicken sandwich to be cooked. The fries were undercooked. The chicken is so thin I could compare the actual meat to a pancake read more

I just had the worst experience ever at Culver's in Fox Lake. Waited 30 minutes for a butter burger and onion rings. I made the mistake of using the drive through. I was parked in the waiting line and saw car after car receive their order before me, even though I placed mine before them. I finally went Inside and they told me the hang up was with the onion rings. Finally received my food, went home and of course my burger was cold and it appeared be be stepped on, flattest bun I've ever seen. I'm not sure if this is a drop off of quality across all the Culver's, or this location has just gone down hill. Really disappointed. read more

I just left there. Bought a fish dinner. Asked specifically for tartar sauce. Didn't get it. Didn't get cutlery for my dinner. They forgot my cheese curds. I grabbed that before I left. Instead of having a little worker pow wow by your counter, you should take care of your customers first. I really love Culver's. But not this restaurant. Not going there ever again. You guys screw up way too much. read more

Where is the top of my bun! Lol they really gave me a chicken sandwich without the bun. read more

Culver's - Forgot my bun - Fast Food Near Me - Fox Lake, Illinois

We had a late night crave for a snack and a cold treat. Mostly high school kids working here, friendly, but a little boisterous behind the counter and kitchen - close to closing time, I get it. Maybe I haven't had Culver's for a long time, or maybe it's just this location.... but, the food and dessert quality was total garbage. The double butter burger I had was a complete sloppy mess with synthetic-looking bacon. The fries were bland and nearly tasteless - what a waste of carbs. The caramel sundae came out half melted and soupy. The chocolate "shake," even after asking for it to be remade, had the consistency of room-temperature marshmallow fluff and was waaaaaay too sweet, gross. I should have taken pictures, oh well. I'm not sure how this place is successful, maybe I just don't enjoy their offerings or understand them. Total waste of $20... but, I may consider trying a different location, someday, just to be sure. read more

Well there a bunch of people In the front that just blames the kitchen for everything After they left or gave the wrong order to somebody... they have all these employees in the front how is it hard to get the food out on time . One good thing is the new fryer guy he seems to be hard working every time I come on the weekends he there it's good to have somebody like that on your team that can keep up with all the fryer things that's going on back their good job to him read more

They'll give you your ice cream and have you wait until it melts in the pickup line for your hot food. Nothing against the staff but it's visibly hectic and busy most times I've eaten there. The food is worth it though. read more

They used to be good but not any more. Food is always cold when you get it home. I live five minutes from there and after I microwave it for ten seconds it's cold cheese isn't even melted. Supposed to be fresh made but no way. Give your ice cream before your food so Sunday is now a water milk shake. Just bad. They screw your order up allot too. That is Fox Lake btw. read more

I don't know where these bad reviews came from every time I been in that store which is many I've been treated courteously and no BS going on read more

Culver's - Fast Food Near Me - Fox Lake, Illinois

Love your food Culver's but unfortunately tonight your customer service tanked at the drive thru. Did not get our Freshman's Night discount and all I got was " sorry, I wish I could give you back your money" Of course you can! She blamed it on the other girl for not telling her about it. The other girl just shrugged it and "oh well, never mind". They could have made it right and offered a scoop of ice cream or a soda, even a coupon. On top of that, we did not get straws, also did not get our coleslaw. I get it you're new but teach your team not to blame other team members in front of the customer, and if you are going to point out your staff member's mistake, don't let the customer hear it unless you are going to actually do something to correct your mistake. Make it right culver's! It might be worth it to drive to another location until you get it right. read more

Gross and disappointing. Burnt hamburger buns. Cold barely melted cheese. Crunchy hard fries. The root beer was good but then again it was the only thing not served to me. McDonalds and Burger King in Fox Lake won't have to worry about competition if Culvers keeps serving their overpriced food in this manner. read more

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DeAndre is such a king, nicest person, puts a smile on everyone's faces when they come in!

Good burgers and cheese curds. I also like their soups and chili. They are open during the pandemic drive thru. If your dog it's in the car with you, they have treats for them at the pickup/pay window. While the line was above normal long, the wait to get food was about average. Good meal for a quick bite when you are on the run doing errands. read more

Just for once I would really love to come home with my entire order. Love their cheese curds, they just never want to include them in my order. read more

Chocolate shakes are vanilla ice cream with chocolate syrup added. Not blended in just poured in