I've had about a month to sit on the job Matt and his crew did, in order to leave what I feel is a fair review.
I can't say I'm entirely pleased with the way things went and the job I was left with, enough to say I probably should have spent a little bit more and went with a company that had a slightly higher estimate. (Matt was the lowest estimate I received and that was my determining factor.)
Issues that came up, each what I am deducting a star for:
1. Scheduling and timing of the job. Scheduled a date and time a couple weeks in advance, the day before I was informed the materials weren't ready and we would have to move the start date a few days later. The job also took twice the amount of time (in days) I was told it would be finished.
2. Fit and finish of the job. The floors look nice and were as advertised. There are some spots where corners were cut or just forgotten. There were some spots where the baseboards weren't finished and there was no caulking at all. Picture included.
I had half carpet, half linoleum downstairs before the installation and there are noticeable dips/bends where the carpet began and ended from the previous floors that I can feel when walking. I was told it wouldn't be noticeable and that they could sand it down and level it if necessary, but I mean, what I'm going to have then rip out the floors and do it again?
3. Damage to the house. This is the primary motivator of this review. While installed the floors, there were plenty of scuffs, dings, cracks, and general damage to my drywall that seem excessive. One of my doorstops is missing in the kitchen, no explanation given. My toilet seat cover was completely shattered broken in the downstairs bathroom, and while replaced, it took two weeks to get a replacement and it was replaced with a cheaper quality cover that was a plastic composite instead of the original porcelain. The walls are cracked in certain spots from the pressure of hammering in the base boards. Pictures included.
4. Cleanup. I had to clean cigarette butts and floor particles from when they were sawing boards from my garage and driveway. My car was also covered in sawdust and would have appreciated a heads up to move the car out of my driveway if it was going to be a mess.
5. Accountability. While I caught some other issues early, like damage to the walls and scheduling issues, it's very apparent to me that, unless pointed out when I did, would not have been taken care of. I'm big on relying on someone to do what's right when hired for a job, and when I don't feel I can trust you to hold yourself accountable for damage you've done without having to be asked, even if it's small, I'm going to be put off. read more