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    Culpeper's at Chilston Park

    5.0 (1 review)

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    18 years ago

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    The Oak on the Green - Scallops starter.

    The Oak on the Green

    4.1(13 reviews)
    6.3 mi
    ££

    A great village pub on the green in a lovely Kent village. Lots of atmosphere with friendly…read morewelcoming staff. A comprehensive menu of well presented food. Ample parking on site. Has a great range of alcohol free beverages. Easy web site for quick bookings. Great tasting food. Reasonable prices. Takes credit cards.

    Avoid, avoid, avoid. The manager.. (I state manager loosely)…read morewas rude, a complete a waste of space, the guy in the white and grey tartan shirt with a face like a slapped bum with the glasses, white male approximately, 60 years old. The girls who served us (including Emily who settled our bill) were absolutely lovely, they even apologised for our service profusely and how long we were waiting, as for the manager no words can describe his lack of accountability or even acknowledgement of our poor service. We arrived at 1245, served at the bar brilliantly and were shown to our table with no issues. At 1305 we ordered our starters and mains. Starters arrived at 1350, no check back on our table if the starters were okay. Mains arrived at 1500 (2 hours after we arrived) I ordered the swordfish and it was completely raw. When we arrived we were sat on Table 45 and the table directly behind us Table 40 was undergoing a deep clean and the staff were not quiet and I came to understand that there was a persons sick covered over the table and the window behind us, now I understand why, raw food served up to customers making them sick. I was just lucky that I sent it back. My swordfish was served at 1500 sent back at 1502 and came back at 1510 (god knows how so quickly considering it took nearly 2 hours to come out initially and it wasn't even that busy, literally 15 tables at a push). I managed to get the managers attention before our mains were served, he stated we were the next table coming out of the kitchen to which I explained our waitress (who was genuinely lovely) explained we were the next table to come out 20 mins prior and we'd witnessed 2 other tables of 6's food come out. The manager was so rude and stated because we ordered 3x starters that's why our order was put behind the others. No apology was given he simply walked away after stating we were definitely next. You best believe it.. we were not next. Desserts taken at 1515 when we helped ourselves to the dessert menus, (we were starving so ate the mediocre cold food within minutes). And we left at 1545 when still nothing and no show of anything. We paid £145 for a terrible meal, terrible service, cold and raw food. We left 3.5 hours after we arrived, the manager rolled his eyes when asked the waitress for the bill before our desserts were served as she told him we were paying and leaving. I'm glad I looked at him when she told him because I wouldn't have seen him look at me and roll his eyes. I could have gotten better frozen food from Sainsbury's at 1/5th of the price but we all know we don't eat out for the food all the time we come for the service and yet I've still paid £145 for a god awful service. The girls who served us, it was not their fault and they are a credit to your chain but the manager, well.. is he just a miserable old man waiting for his pension, I think so.. I appreciate restaurants have bad days but rudeness and basic customer service skills from a manager is really not asking for a lot when I've parted with £145 with no apology.

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    The Oak on the Green - Inside the oak on the green pub

    Inside the oak on the green pub

    The Oak on the Green
    The Oak on the Green - The oak on the Green

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    The oak on the Green

    Culpeper's at Chilston Park - restaurants - Updated May 2026

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