Signed our contract on May 1st/2023. Out of the gate, our salesperson Cam L. was an excellent person to work with. He answered all of our questions, he wasn't pushy, and he was very knowledgeable & professional.
Unfortunately, that's where all the positives end. Their main office side of things is a train wreck. Someone by the name of "Brian" (at their office) called me to setup an installation date. During that call, I asked Brian if he could send me some model information on the water softener we're purchasing, so I could get familiar with the model & instructions beforehand.
Brian assured me he would send me the information (which I didn't receive). He then calls me the next day, and advised me that they didn't have the controller for our water softener so they'd have to order it from their warehouse. I said that's fine, however, I didn't receive the model information. He assured me, he'd send it.
Today's June 1/2023 & I STILL HAVEN'T RECEIVED ANY MODEL INFORMATION. This request would take what? 10 minutes to fulfill (sending an email)?
The only reason we chose Culligan is because we thought they were a reputable company who cater to their clientele. I now regret doing business with them. I should've done what most people do and buy a high-spec model online and hire a private contractor to install the unit. Unfortunately, they only give you three days to terminate the contract with them, so we're screwed. I doubt we'll be calling them to service it.
I DO NOT RECOMMEND CULLIGAN. read more
