The best water filtration and bottled water service in the area! I love that it is a local business…read moreand they are so friendly! I've recommended them to a few friends and they've noticed such a difference since drinking their water. So easy and simple to set up in your house and can do it within the week of testing your water!!!

From the owner: Since 1974, Aquafine Water Filtration has proudly served the West Michigan lakeshore with trusted…read morewater treatment solutions for homes and businesses. Whether you're looking to improve your water quality, eliminate hard water, or enjoy cleaner, better-tasting drinking water, our experienced team is here to help. Call us today at 616-392-7843 to schedule a free water evaluation or learn more about the right water filtration system for your home or business. Our Services Include: - Water Softener Sales, Installation & Service - Reverse Osmosis Drinking Water Systems - Whole-Home Water Filtration Systems Iron, Hardness & Problem Water Treatment Solutions - City Water Refiners & Chlorine reduction systems - Commercial Water Treatment Systems - Water Testing & Water Quality Evaluations - 5 Gallon Purified Bottled Water Delivery - Self-Serve 1-Gallon Water Refills - Dura-Cube® Water Softener Salt

Robin Bartells at Gordon Water Systems does such an awesome job! She is always courteous, helpful…read moreand prompt. We are really lucky to have her as our customer service/sales rep. Eric Blair - State Farm - Byron Center

Gordon water billing department shows the kind of compassion usually we can only hope to find. We…read morehave been customers of Gordon Water for many years. Any service related issue we experienced in the past they always took care of in a timely manner. Recently due to unforeseen issues we struggled to properly uphold our end of the rental agreement. Kim came up with a solution that was far beyond what I would have hoped for or thought of. Gordon water has displayed kindness, generosity and community goodwill that we need to see displayed. Thank you Kim and Gordon Water for walking the walk.

I have had 4 experiences with this company. All have been great! They explained the system, did…read moretests. Gave me the results. Delivered salt. I couldn't be happier. Brian was the last one, he did a yearly check and answered all my questions. Showed me how the equipment worked. How to check it.

This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

Very help. In what I needed to fill my rv , good quality water, 5ppm , on all minerals. They do…read morenot have a hose type fill for outside multigallon fill for rv. Container fill only inside store.

Have been renting my unit for a year and of course as soon as it comes time to purchase a bunch of…read moreissues arise. I don't see the point in giving these guys a dime more of my money for a unit that they can't keep working for more than a couple months.

This is kind of a unique place. I get my water filled here but they also make coffee right on the…read morepremises. Between the scent of the ozonating water cleaner and the fresh coffee this has to be the best smelling water store in town! There are punch cards for free refills on both coffee and water. Buy 10 and get one free.They're kept in a handy little file box at the counter. Why would I rate it 5 stars? Well, the water and coffee are awesome. The family who owns and runs this business are the nicest folks. Finally, whenever I run a 5K or 10K race they supply hydration to the whole race free of charge. You've got to love a business that is active and supportive of the community and it's causes!

We have done business with Gordon Water for over 30 years. That is how long our first Kinetico…read morewater softening system lasted. When we recently realized we needed a new system, we decided to stick with Kinetico due to the 10- year parts and service guarantee, and the service we have received from Gordon Water over the years. Our Service Technician, Ian, did an outstanding job of installing and explaining the new system. He was very prompt, courteous and professional. Thanks very much. Chris and Chuck Gibson, Scotts, Michigan

First of all, I would like to thank Michelle for her fantastic handling of our service…read moreappointment!! Nathan and Austin were right on time, they done an awesome job at solving the problem, unfortunately my softener needed a part they didn't have on the truck! (You can't carry everything) this is where it gets great!! The next day they were back here with the part!!! I believe Jason and Austin, very professional, courteous, and thorough!!! Hats off to Culligan and their team! Thank you so much! Brian Habel

Do not use!! They set appts for salt w/o asking and will not change, saying "we are only in your…read morearea once every 4 weeks." Doesn't matter your reason. AVOID!!!!

Scott and his team are great! I love having the option for ice cold water and instant hot water all…read morein one unit. Great price and no more lugging around 5 gallon jugs to refill. Definitely some high quality H2O!

Just like Tricia, I've been trying to cancel this for a couple years. They never come to service it…read moreas the contracts says they will, won't call back but keep billing me. I'm ready to throw the equipment in the road a call it a day. These guys suck.

Starting with the initial sales call, very friendly and no smarmy pitch. Installed within a week…read moreand the installer was very friendly and professional. About a month in, we had a minor issue on Christmas Day so I filled out the online contact form, crossing my fingers that they would get back to me next day. Within a half hour I got a call from the owner! Again - on CHRISTMAS DAY!! Service was out the next day and took care of everything. Super impressed and am so glad I chose Hawkins!

Hawkins is a fantastic company to work with. Everyone from the people answering the phones, to the…read moreperson who came out to test our water, to the technician who installed our equipment were courteous and thorough. Calls and questions were handled promptly and our water has never been better. We would not hesitate to recommend them to anyone. Bill F.